1. Greeting and Drink Order: The server greets you within 3-5 minutes. The server writes down the drink order and RIGHT AFTER the server should go get the drinks, NOT checking on other tables until the request is fulfilled, unless another table's food order is ready that ordered BEFORE the current order that was just taken. In other words, when I order, it's MY turn now, so don't go greet the next table until you are finished with getting the soft drinks that I have ordered. If someone's food is done that ordered BEFORE me, then by all means do that first, but don't go to 2 tables to check on them before fulfilling my request.
2. Taking the Food Order: The server writes down the food order and IMMEDIATELY after goes put the order into the computer. The server should be going in order that requests come in. So, if Table F placed their order just now, then Table F's orders should be getting into the computer as SOON as the server gets to the computer terminal. The server should not be going to Table D to ask them if they need a refill and grab their finished plates. In other words, do things in order so Table F will be getting their food cooked that much sooner if the food is in the computer, which goes to the kitchen, where the cook can start cooking the food. If the server goes to Table D BEFORE putting Table F's order in, that server is DELAYING Table F's food for NO REASON. It's Table F's turn, so FINISH Table F's turn by getting the order sent to the kitchen, instead of a HALF-WAY TURN meaning, if the server goes to Table D BEFORE putting in Table F's food order, that's giving Table F a HALF-WAY TURN. Table F is NOT getting a FULL TURN, because the server went to another table, which is going OUT of ORDER. It's almost like the server let Table D cut in a line for a minute or so. If it's Table F's turn, then it's Table F's turn, meaning finish with the task being requested, which is taking the order as well as putting in the order. That would be a FULL TURN.
Example: Outback waiter got triple sat. We got seated at 5:00p.m. exactly. He took my husband and I's soft drink order at 5:03p.m.(which is average greeting time), then proceeded to go the second table and get their drink order. Then the third table. The second table had around 5 people. I don't know how many the third table had. Anyway, he gets ALL the drinks for ALL 3 tables. He actually had the GALL to hand a drink to a lady at the SECOND table, instead of us which we ordered FIRST. Anyway, we didn't get our drinks until 5:10p.m. and still didn't get to order at 5:10p.m., because he was distributing the 2 other table's drinks. My point is, we waited 7 minutes for ONLY 2 soft drinks from the time we ordered our soft drinks and 10 minutes from the time we were seated. That's just RIDICULOUS for ONLY 2 soft drinks. If he would have gone IN ORDER, our drinks would have arrived probably 5:06p.m. at the LATEST, probably sooner. If he would have gone in order, he would could have said "Ill be right back" as he was handing us the soft drinks and went to get the second table's drink order, then the third table's drink order. This way ONLY the THIRD table would have waited the whole 10 minutes, NOT ALL 3 tables. He got about a 15% tip, because the service was AVERAGE, because I accounted for EVERYTHING that happened that was good, like our orders being completely correct and he was pretty attentive. It pissed me off that he handed that lady at the second table hers, before ours when we got seated BEFORE they were and we ordered BEFORE they did. I say GO IN ORDER that request come in!
3. Clean Up Work: Bussing a table should be done AFTER a request, NOT EVER before a request. Example: One time at Chilis, my husband and I finished eating. The waitress asked "Did we want any dessert or anything else?" I ordred a margarita and a refill on my soft drink. My husband ordered a refill on his soft drink also. She grabbed our plates, but then proceed to put them on the table across which was empty, but had lots of dirty dishes on it. She proceeded to stack the plates on top of ours and bussed the entire table INSTEAD of going to put our order in. HOW RUDE! So, those dirty dishes and dirty table on the side of was going to give her a tip, I think NOT! I could have had my drinks faster if she didn't worry about clean up work. Cleaning should be LAST and requests should always be FIRST. Customer's time is WAY more important than a clean table across from me. For sure, we could have had our soft drink refills brought to us by the time she bussed the table and put all those dishes in the kitchen. The bartender could have already started making the margarita when the soft drinks were arriving. She could have bussed the table right after our soft drinks were brought, then proceeded back to the kitchen to deliver the dirty dishes, then to the bar to pick up the margarita, then back to our table again to bring the margarita. Instead, she didn't think of the "CUSTOMER'S TIME", ONLY HER OWN TIME! CUSTOMER'S ARE FIRST, CLEAN UP IS LAST!
4. Chit-Chatting With Server: Most people want to order their food and receive it in a TIMELY MANNER, NOT to make a friend. I don't like it when a server starts a conversation with me INSTEAD of just taking my order. I came there to EAT AND DRINK and socialize with the person or people that I am with, NOT the wait staff.
5. Correct Order: The order that is brought to my table has NOTHING missing and if there is something missing, the server should say their sorry for forgetting it. Example: A side of ranch dressing. If I ordered it with my meal, the server should reread the order BEFORE bringing it to the customer. If it is the completely wrong thing brought to the customer's table, that's a mistake in of itself. NEVER bring food to a table that is COMPLETELY wrong! I have had that happen. I ordered "Bar-b-que chicken nachos" and got "Quesadillas" brought to me from the SAME waiter and he wrote the order down. That's just PATHETIC! He admitted to pressing the wrong button and I only got a "Sorry", his tip was ZERO. He didn't even have the decency to give us the wrong food for free even, instead of throwing it away. He also didn't ask the manager anything or have anything taken off the bill. The customer should get a HUGE apology for a completey wrong entree. The server should ask the manager if he or she can take something off the bill for the CUSTOMER's INCONVENIENCE. That would be the RIGHT and CARING thing to do.
6. Check: When requesting the check, this should take 3 minutes or so, not 10 minutes.
7. Ringing up the check: This shouldn't be a 10 minute wait, this should be around 3 minutes or so, no more than 5 minutes.
8. Overcharging or Undercharging: This is the responsiblity of the SERVER. A customer should NEVER have anything the customer didn't order on their bill. The customer also shouldn't be charged another customers table's bill on their credit card. This has happened to me twice. Both times I received no apology for my wait. I also feel that the server should be responsible enough to "KNOW THE MENU PRICES." I have had an experience where I was in a restaurant for the first time and the waitress charged me for the salad without an entree price and I had ordered an entree. The overcharge amount was $1.51. I think it's PATHETIC when the CUSTOMER knows more than the wait staff about the prices. I have also had a couple of servers charge me $0.04 over the price it stated on the menu for an item. The server should tell the manager if the menu doesn't match the computer's price, NEVER, EVER, should it be the customer that has to bring the mistake up to the server. It's NOT the CUSTOMER'S fault that the menu states a certain price, it the server that is charging the customer the wrong price.
9. Knowing the Menu: I have had times where I have ordered a dish and it stated it comes with "Bar-b-que sauce" or "Marinara sauce." The server didn't bring it to me when the food was brought out. I had to remind that server that "It's suppose to come with such-n-such." I think it's pretty lazy when a server can't "COMPARE THE MENU WITH THE PLATE OF FOOD." I also feel just because a customer orders something extra that the server shouldn't assume they don't want what suppose to come with the food. A couple of times, I have had servers not bring the marinara sauce that was suppose to come with mozzarella cheese sticks(which was listed on the menu it came with marinara), just because I ordered a side of ranch dressing along with it. If the server had doubts, they should have ASKED me. They should NEVER ASSUME what a customer wants. Food runners should "REREAD the Menu" BEFORE taking the food to the customer, even though they actually didn't take the order. One time, a food runner brought out chicken tenders without the bar-b-que sauce that the MENU stated it came with. I had also ordered a side of honey mustard with the chicken tenders and of course that wasn't brought with the chicken tenders either. The waitress(not the food runner) brought the honey mustard, but I had to TELL HER that "The menu states it comes with bar-b-que sauce." That's just PATHETIC to me when a customer(which was me) only had been to this particular restaurant once before about a year or so ago, knew the menu BETTER than the wait staff did. Are wait staff just that dense that they don't know the food they are serving, that's SAD, REALLY?
10. Refills on Soft Drinks: I feel the server should ASK the customer if they would like a refill or a customer be able to ask the server for a refill, but NEVER a refill be brought to a table without it being ordered. There should NEVER be something brought to someone's table that was NEVER ordered. A CUSTOMER should be given the OPPORTUNITY to decide if they would like some more drink or even the same drink. I hate when servers make decisions for me, when it's the CUSTOMER'S DECISION if they want another refill or not, NOT the wait staff's. It's lazy when the server just brings a refill, instead of coming to your table to ASK if you want anymore drink. The customer should be able to order for THEMSELVES.
2. Taking the Food Order: The server writes down the food order and IMMEDIATELY after goes put the order into the computer. The server should be going in order that requests come in. So, if Table F placed their order just now, then Table F's orders should be getting into the computer as SOON as the server gets to the computer terminal. The server should not be going to Table D to ask them if they need a refill and grab their finished plates. In other words, do things in order so Table F will be getting their food cooked that much sooner if the food is in the computer, which goes to the kitchen, where the cook can start cooking the food. If the server goes to Table D BEFORE putting Table F's order in, that server is DELAYING Table F's food for NO REASON. It's Table F's turn, so FINISH Table F's turn by getting the order sent to the kitchen, instead of a HALF-WAY TURN meaning, if the server goes to Table D BEFORE putting in Table F's food order, that's giving Table F a HALF-WAY TURN. Table F is NOT getting a FULL TURN, because the server went to another table, which is going OUT of ORDER. It's almost like the server let Table D cut in a line for a minute or so. If it's Table F's turn, then it's Table F's turn, meaning finish with the task being requested, which is taking the order as well as putting in the order. That would be a FULL TURN.
Example: Outback waiter got triple sat. We got seated at 5:00p.m. exactly. He took my husband and I's soft drink order at 5:03p.m.(which is average greeting time), then proceeded to go the second table and get their drink order. Then the third table. The second table had around 5 people. I don't know how many the third table had. Anyway, he gets ALL the drinks for ALL 3 tables. He actually had the GALL to hand a drink to a lady at the SECOND table, instead of us which we ordered FIRST. Anyway, we didn't get our drinks until 5:10p.m. and still didn't get to order at 5:10p.m., because he was distributing the 2 other table's drinks. My point is, we waited 7 minutes for ONLY 2 soft drinks from the time we ordered our soft drinks and 10 minutes from the time we were seated. That's just RIDICULOUS for ONLY 2 soft drinks. If he would have gone IN ORDER, our drinks would have arrived probably 5:06p.m. at the LATEST, probably sooner. If he would have gone in order, he would could have said "Ill be right back" as he was handing us the soft drinks and went to get the second table's drink order, then the third table's drink order. This way ONLY the THIRD table would have waited the whole 10 minutes, NOT ALL 3 tables. He got about a 15% tip, because the service was AVERAGE, because I accounted for EVERYTHING that happened that was good, like our orders being completely correct and he was pretty attentive. It pissed me off that he handed that lady at the second table hers, before ours when we got seated BEFORE they were and we ordered BEFORE they did. I say GO IN ORDER that request come in!
3. Clean Up Work: Bussing a table should be done AFTER a request, NOT EVER before a request. Example: One time at Chilis, my husband and I finished eating. The waitress asked "Did we want any dessert or anything else?" I ordred a margarita and a refill on my soft drink. My husband ordered a refill on his soft drink also. She grabbed our plates, but then proceed to put them on the table across which was empty, but had lots of dirty dishes on it. She proceeded to stack the plates on top of ours and bussed the entire table INSTEAD of going to put our order in. HOW RUDE! So, those dirty dishes and dirty table on the side of was going to give her a tip, I think NOT! I could have had my drinks faster if she didn't worry about clean up work. Cleaning should be LAST and requests should always be FIRST. Customer's time is WAY more important than a clean table across from me. For sure, we could have had our soft drink refills brought to us by the time she bussed the table and put all those dishes in the kitchen. The bartender could have already started making the margarita when the soft drinks were arriving. She could have bussed the table right after our soft drinks were brought, then proceeded back to the kitchen to deliver the dirty dishes, then to the bar to pick up the margarita, then back to our table again to bring the margarita. Instead, she didn't think of the "CUSTOMER'S TIME", ONLY HER OWN TIME! CUSTOMER'S ARE FIRST, CLEAN UP IS LAST!
4. Chit-Chatting With Server: Most people want to order their food and receive it in a TIMELY MANNER, NOT to make a friend. I don't like it when a server starts a conversation with me INSTEAD of just taking my order. I came there to EAT AND DRINK and socialize with the person or people that I am with, NOT the wait staff.
5. Correct Order: The order that is brought to my table has NOTHING missing and if there is something missing, the server should say their sorry for forgetting it. Example: A side of ranch dressing. If I ordered it with my meal, the server should reread the order BEFORE bringing it to the customer. If it is the completely wrong thing brought to the customer's table, that's a mistake in of itself. NEVER bring food to a table that is COMPLETELY wrong! I have had that happen. I ordered "Bar-b-que chicken nachos" and got "Quesadillas" brought to me from the SAME waiter and he wrote the order down. That's just PATHETIC! He admitted to pressing the wrong button and I only got a "Sorry", his tip was ZERO. He didn't even have the decency to give us the wrong food for free even, instead of throwing it away. He also didn't ask the manager anything or have anything taken off the bill. The customer should get a HUGE apology for a completey wrong entree. The server should ask the manager if he or she can take something off the bill for the CUSTOMER's INCONVENIENCE. That would be the RIGHT and CARING thing to do.
6. Check: When requesting the check, this should take 3 minutes or so, not 10 minutes.
7. Ringing up the check: This shouldn't be a 10 minute wait, this should be around 3 minutes or so, no more than 5 minutes.
8. Overcharging or Undercharging: This is the responsiblity of the SERVER. A customer should NEVER have anything the customer didn't order on their bill. The customer also shouldn't be charged another customers table's bill on their credit card. This has happened to me twice. Both times I received no apology for my wait. I also feel that the server should be responsible enough to "KNOW THE MENU PRICES." I have had an experience where I was in a restaurant for the first time and the waitress charged me for the salad without an entree price and I had ordered an entree. The overcharge amount was $1.51. I think it's PATHETIC when the CUSTOMER knows more than the wait staff about the prices. I have also had a couple of servers charge me $0.04 over the price it stated on the menu for an item. The server should tell the manager if the menu doesn't match the computer's price, NEVER, EVER, should it be the customer that has to bring the mistake up to the server. It's NOT the CUSTOMER'S fault that the menu states a certain price, it the server that is charging the customer the wrong price.
9. Knowing the Menu: I have had times where I have ordered a dish and it stated it comes with "Bar-b-que sauce" or "Marinara sauce." The server didn't bring it to me when the food was brought out. I had to remind that server that "It's suppose to come with such-n-such." I think it's pretty lazy when a server can't "COMPARE THE MENU WITH THE PLATE OF FOOD." I also feel just because a customer orders something extra that the server shouldn't assume they don't want what suppose to come with the food. A couple of times, I have had servers not bring the marinara sauce that was suppose to come with mozzarella cheese sticks(which was listed on the menu it came with marinara), just because I ordered a side of ranch dressing along with it. If the server had doubts, they should have ASKED me. They should NEVER ASSUME what a customer wants. Food runners should "REREAD the Menu" BEFORE taking the food to the customer, even though they actually didn't take the order. One time, a food runner brought out chicken tenders without the bar-b-que sauce that the MENU stated it came with. I had also ordered a side of honey mustard with the chicken tenders and of course that wasn't brought with the chicken tenders either. The waitress(not the food runner) brought the honey mustard, but I had to TELL HER that "The menu states it comes with bar-b-que sauce." That's just PATHETIC to me when a customer(which was me) only had been to this particular restaurant once before about a year or so ago, knew the menu BETTER than the wait staff did. Are wait staff just that dense that they don't know the food they are serving, that's SAD, REALLY?
10. Refills on Soft Drinks: I feel the server should ASK the customer if they would like a refill or a customer be able to ask the server for a refill, but NEVER a refill be brought to a table without it being ordered. There should NEVER be something brought to someone's table that was NEVER ordered. A CUSTOMER should be given the OPPORTUNITY to decide if they would like some more drink or even the same drink. I hate when servers make decisions for me, when it's the CUSTOMER'S DECISION if they want another refill or not, NOT the wait staff's. It's lazy when the server just brings a refill, instead of coming to your table to ASK if you want anymore drink. The customer should be able to order for THEMSELVES.
posted by Springs1 at 8:24 PM
140 Comments:
ass
Yes, I have. The difference is the service is SLOW anyway. DUH! As I said before, we were SLOW getting our ONLY 2 cokes. 7 minutes for ONLY 2 cokes is just RIDICULOUS! So, NO, the service would be NOT as slow for each INDIVIDUAL table.
Have you ever heard of a line and WHO'S FIRST is FIRST, WHO's SECOND is SECOND and so on? Things should go in ORDER. I shouldn't have to wait for the waiter to get 2 other table's drink orders as well as ALL those other drinks, which was alltogether approximately 9 other drinks. That is WHY I waited 7 freakin minutes just for 2 cokes. So, NO, there is NO respect for someone that cannot respect the FIRST table. If I was third, I'd HOPE I'd wait longer because it's just ONLY FAIR. ALL 3 tables waited at JUST as long basically from the time they were seated until they got their drinks. That's just NOT FAIR. We could have had ours at 5:06. The second table could have had theirs if they only ordered soft drinks at 5:08, then the third table's at 5:10-5:11 because of the fact that there were 4 to 5 people at the second table, so it took MORE time. We should have gotten ours FIRST. What if I had ordered a mixed alcohol drink? Do you really think it's fair to go get 2 other table's drink orders that are at least 6 other people's order BEFORE putting my order in? At least put the order into the computer FIRST. That's the MUCH LONGER the bartender DOESN'T know to make the drink and the drink ISN'T on the "NEXT" list. There may be 2 or more people at the bar that just ordered in the time that the waiter takes those 2 other tables. Meanwhile, my drink could be made by the time the waiter took the third table's drink orders. Instead, it makes the FIRST table wait THAT MUCH LONGER. It's also TOTALLY DISRESPECTFUL to hand a lady hers at the SECOND table that ordered.
http://www.restaurantdoctor.com/books/basics.html
"Not providing service in the order of arrival
People become territorial. They expect that if they arrived first, they should be served before parties arriving or seated after them. It is not an unreasonable expectation. Your greeter can help smooth out potential point loss by rotating parties between stations. This assures that a server does not get two or three new parties simultaneously. If that is not possible, work out a means of communication so the service staff is clear on which parties arrived first."
See, they even have a BOOK about that customers really want servers to GO IN ORDER as they are seated. I'm NOT the ONLY person that feels this way.
Also, think about when the waiter takes my order, then goes to the next table that has 4-5 people, with ANSWERING questions as well as recommending dishes or writing down complicated order, then going to the third table. Think about that the cook can be starting making the food or it can be on the list BEFORE another server puts an order in. Basically, I waited LONGER for my food because the server went to 2 other tables before putting all 3 orders in. That's just DISRESPECTFUL! A server should go put the FIRST table's order in the computer, then go to the second table to go get their order and put it in the computer, then the third table's order and put it in. What if the third table orders the same appetizer as we do? Is it FAIR if it's the EXACT same order that they get handed theirs first? NO WAY IN HELL is it FAIR! If we ordered FIRST, then we get ours FIRST, plain and simple. I have given average to 10% tips for servers that want to go out of order.
One time, at this small local chain restaurant, a waitress took our drink order. At this place the servers seat as well as serve. They don't have hostess or host. Anyway, there's a party of 2 that walked in AFTER she got our drink order. So what does she do? She, instead of going to put the order in the computer and get our soft drinks, decides to go and seat them as well as get their drink order even though we actually were in the restaurant BEFORE they were. She got 10% needless to say. HOW DARE SHE DISRESPECT us like that? We got seated WAY BEFORE these people were even in the restaurant. She should have gone to put the drinks in the computer and got them as well as stated as she was handed them to us "I'll be right back". Then go to those people to get them seated and get their drink order, then she would have told them "I'll be right back". Then she would have gotten our food order and put it in. Then gone to the second table to get their order and put theirs in. That's ONLY THE FAIR AND RIGHT THING TO DO! So the service was SLOW by what you call MULTITASKING!
Making us wait 7 minutes for ONLY 2 cokes is SLOW service. Whether it saved him steps or not, we were waiting 10 minutes from the time we were seated to received ONLY 2 damn cokes. That's just DISRESPECTFUL! You can't expect 20% by not going in order. When you are in a line, do you like it when someone CUTS? That's basically what these servers did, LET THEM CUT IN FRONT OF US!
brad
"If the server doesn't do this, then their other tables take longer to get greeted."
Even though, the first and second tables shouldn't have to wait 10 minutes for their drinks like the third table did. EVERYONE waited 10 minutes at least for their soft drinks or tea. The third table, probably 11 minutes.
See, what he could have done is taken our drink order and gone to get the soft drinks, then said "I'll be right back". Then gone to the second table, which within 3 minutes more to take their order, which they had 4 to 5 people he had to get orders from. Then he would have gotten their drinks and said "I'll be right back" and gone to the third table to get their drink order and bring them their drinks. Then he would say "I'll be right back." Then come back to the first table to get our food order and then go to put it in the computer. Then go to the second table and do the same, then the third. The second table SHOULD wait LONGER than us. The third table SHOULD wait the LONGEST out of all of us, because they were THIRD.
See, if he puts ours in the computer BEFORE he gets all 3 table's food orders, our food may very well be starting to cook by the time he would have gotten to the third table or at least be "NEXT" on the list. The longer the server takes to put the food order in, the LONGER the food will take because the cook has NO CLUE that there is an order for table such-n-such if there is no printed ticket.
The second table would have waited 5 minutes to get greeted because he did take 3 minutes to get to us even. The third table would have gotten greeted in 8 minutes, more time because MORE drinks to get. Also, if there was any alcohol ordered the server should put the order in RIGHT AFTER they get it because that IS something that takes MORE TIME to make than just to pour coke and ice in a glass.
For example: If I had ordered a margarita, I would have waited WAY LONGER than necessary because instead of him going to the computer RIGHT AFTER we ordered, he went to the second table which had 4-5 people at it and the third which had at least 2 or more people. So, if you think about it, when he finally puts the order in for my margarita a good couple of minutes have passed by when "WE" were seated BEFORE they were and ORDERED BEFORE they did. It's just only FAIR if they go in ORDER. Also, my margarita may have been DONE by the time he would have taken the third order doing things MY way. Instead, by the time he would have taken the third table's order, my margarita FOR SURE WOULDN'T be in line for "NEXT" or even being made yet because the bartender WOULDN'T know about the order.
Also, there's NO REASON to when the waiter got all 3 table's drinks, to hand a lady at the second table hers. That's just plain RUDE. Tip points were taken off that even just because of him doing that. That's WRONG. WE were seated BEFORE the second table and OUR order was taken BEFORE theirs.
One time I was seated at 4:30p.m. exactly. This was at Bennigans. The waitress took our drink order. She got my husband's order wrong. This was only my husband and I at the table. Anyway, she didn't apologize and she put the wrong drink on the table behind us. She proceeded instead of getting the wrong drink fixed to the right drink , she went to 2 other tables. She picked up empty glasses and got refill orders. She came back with the refills and my husband's drink. We FINALLY order our food, then instead of putting it into the computer when it's LITERALLY RIGHT NEXT to us, she goes to chit-chat with someone. This isn't your normal looking like she's taken an order, she was talking over a wall to this customer that was dining in the restaurant. Anyway, I decided to go wash my hands, so I don't know when she finally put the order in. Our food didn't come out until around 5:20p.m.-5:25p.m. Do you want to know WHY? Because she kept DELAYING putting the order into the computer. That is WHY orders have such a long wait sometimes. I have NEVER had my order take that long before and I've ordered ribs from there LOTS and LOTS of times. My husband only ordered a sandwich. My point is, if the server waits to put the order in because they are going to other tables, they are DELAYING the FIRST customer that ordered from getting their food just that much sooner.
Like if table 4 orders cheese sticks as their appetizer and table 3 orders cheese sticks as their appetizer, if table 4 ordered before table 3, but table 3's server does things in order and table 4's server doesn't, table 3's cheese sticks should arrive faster than table 4's, being that they have food runner's avaiable or if the server isn't busy serving another table. That's NOT FAIR. The same dishes, but because the server of table 4 went out of order, table 4 waits LONGER because the cook has to KNOW about the food to cook it.
tomagotchi
"These establishments do not have wait staff that have alot of experience. The places you like to eat at are corporate chains where high schoolers work because they have no experience."
This DOESN'T mean that they don't know HOW to be NICE. My very first job was when I was 21 yrs old and I even said I was sorry when I messed up, MOST servers DON'T. Just because you don't have the experience doesn't mean you don't have a heart. Also, unless the high school server actually goes out to eat on a REGULAR basis, they have NO CLUE to double check the order to make sure it's correct. They may, if they were brought up to be NICE, say their sorry if they messed up. So experience has NOTHING to do with KNOWING how "YOU" feel when you are a customer and relating it to the actual customers that you are serving. In other words, when I worked at a donut shop/diner, I put the broom down to go serve the customer. I didn't put cleaning up or chit-chatting first because I know when "I'm" the customer, I don't want to wait for someone to clean up or chit-chat which they can do AFTER they serve me.
"Also, I'd like to point out that your sex life is dead."
Actually, it's NOT. Also, what in the WORLD does going out to eat have to do with sex anyway.
"You and your significant other are the type that sit at a table and have nothing to say to each other except for meanial comments about the 'wait staff', your food or anything else that is in your immediate surroundings."
That is NOT true at all. Secondly, NO ONE has something to say every moment if they are together a lot of hours such as a husband and wife usually are. Sometimes we talk about our day or something like that. That doesn't mean that I can't see what the server is doing just because I am not concentrating fully on the person I am with. I want to know "WHAT KIND OF TIP DOES THIS PERSON DESERVE?" I don't have something to say every second and neither does my husband considering we have a WHOLE LOT of time together because we have basically the same schedules.
"The only difference is that you never went to finishing school."
I graduated high school in 1995. I graduated in 2002 with an associates degree in applied technology.
"What you need is a dish full of manners."
YOU need that. You don't even know me but you are trying to insult me. YOU need to go back to school to learn how to be nice, it's called "KINDERGARTEN."
"I hope you choke on your baby back rib and the wait staff takes that extra 3 minuites to come to your aid."
See, look at your POOR manners. Secondly, I wouldn't want the wait staff to come help, I'd rather my husband help me and to call 911. Thirdly, I don't hope ANYONE, even you, a MEAN excuse for a human being wouldn't choke. That's how NICE I am and how MEAN you are.
cheryl
"Why do you spend soooooo much time focusing on the service industry?"
Because I eat out EVERY weekend, sometimes TWICE a weekend, so I go through some forgotten or messed up items that are ordered or get servers that DISRESPECT who's FIRST.
"Because your "interest" in the subject has become an obsession."
It may be an Obsession, as you say, but if I actually go through it every weekend, I have a REAL GOOD REASON too feel strongly about it. I LOVE to eat out, just not the SERVICE all the time. Servers that can't at least say "Sorry" don't deserve as much tip for being mean. I can't understand WHY servers can't be nice enough to apologize when they make a mistake. Especially if they took the order, which HOPEFULLY is written down, compares the plate of food with the menu as well as the order that is written down BEFORE taking it to the customer. I hold 100% responsiblity to the SERVER when it's an OBVIOUS mistake such as: Example: At at Chili's I ordered Grilled Baby Back Ribs which comes with cinnamon apples in a bowl, well I told the server I would like extra fries instead of the cinnamon apples. The SAME server brings the damn cinnamon apples to me without the 2 sides of bar-b-que sauce I ordered as well as the 1 side of mayonnaise and has the GALL to ask "So what did you order?" She wrote down the ENTIRE order, I SAW her. She was just TOO DAMN LAZY to REREAD the DAMN order. Anyway, I am just TIRED of BAD SERVERS. You tell them EVERYTHING so they DON'T have as many trips to try to REDUCE their trips and they STILL don't get it right, with the SAME SERVER bringing the food out. That's just LAZY and PATHETIC that they can't REREAD the order they WROTE down. WHY in the HELL write it down if the server is just going to print it correctly but the end result is 70% wrong? What's the damn point of writing it down then? Trusting the cook is just plain STUPID! The ONLY person the server can trust is THEMSELF! So, if the cook messes up even if the ticket was printed 100% correct, it's up to the SERVER to MAKE SURE it's correct.
A few times, I have gotten my condiments before my meal because the servers actual CARED that the customers would be satisfied and they CARED about their TIP. This way, the servers wouldn't forget or if they had a food runner bring the food out, they wouldn't be depending on the food runner for their tip. When my order is NOT correct, it's a DEFINATE under 15%. That is NOT average to have mistakes. That is BAD. You get what you pay for basically is what it amounts to. The effort you put into the job is the EFFORT you get out of it. I didn't even ask those 4 servers to get my condiments before my meal, but THEY decided to, to please ME, to CARE about their tip, which they received a GOOD tip for actually getting the order 100% correct.
I am tired of servers IGNORING my request. I order sides of condiments with my meal, but 80% of the time, they DON'T get brought either before or with the meal. That makes me have to WAIT to eat to ENJOY my meal and my meal is getting COLDER by the minute in the air condition.
I LOVE lots of mayonnaise on a burger or other type of sandwich. If I order it with mayonnaise, usually, it's NOT enough, so I ask for them as a side.
So, this is WHY I am obsessed with it. I really DON'T get WHY in the WORLD servers don't give a care about their tip? They are only making around $2.13, you'd think they'd COMPARE the MENU as well as the order with the plate of food BEFORE taking it to a customer.
Also, my husband and I have been overcharged QUITE a number of times. Either by ringing up another table on our credit card or the WRONG price of the item. One time it was because the server didn't read the menu that stated "Add a salad or soup to an entree for $1.99." My husband and I BOTH had entrees. She charged me $3.50 instead of $1.99. She PRESSED the WRONG button, because when she reprinted the check, the check had "Add salad to entree" on it. It was "HER" fault COMPLETELY. It's sad and PATHETIC when a CUSTOMER that NEVER, EVER, EVER, came to that restaurant, was ONLY there approximately an hour, KNEW the prices, but the person that worked there DIDN'T. HOW PATHETIC! I don't appreciate being overcharged $1.51 with NOTHING in return, NO free ANYTHING for my delay and ONLY a "Sorry about the mistake", NO, I'm SO SORRY, like she SHOULD have. That's HUGE when it's OVER a $1.00, I take that VERY SERIOUSLY. She should have asked the manager to just take the $1.99 off, then I would have tipped her around 10%, but instead she got ZERO, because when I went up to her to ask her "Why is this $3.50?", she stated "It's whatever is in the computer." As if "I" didn't KNOW what I was talking about when I "KNEW" that I was 100% CORRECT, without a doubt. The fact that she doubted me made me FURIOUS. She was going to NOT ONLY STEAL for the restaurant, but STEAL her percentage of her tip, without her even saying something like at first like "What's wrong?" NO, she DOUBTED ME, that's what REALLY PISSED me off, that her NASTY ATTITUDE like I was making it up when I KNEW the menu MORE than her, HOW PATHETIC, when she WORKED THERE. That REALLY shows how STUPID she was, REALLY, STUPID. If she would have handled it differently by NOT doubting me to being with, she would have received at least 10%. The reason so low, she works there, so she should KNOW the menu MUCH BETTER than someone that had NEVER, EVER, EVER, been to that restaurant BEFORE. That seems BAD. Also, I considered if it was busy, if anything, there was ONLY a 2 party table and a guy at the bar. It WASN'T busy AT ALL. I DON'T think the CUSTOMER should have to BABY-SIT the SERVER. Especially when that was my first and ONLY time there because of that overcharge. I haven't been there since last Jan. I remember EVERYTHING that happened. It's sad, because I was going to give her $6.00 on what was suppose to be $37, but she RUINED it by OVERCHARGING me by the WAY she HANDLED it. If she wouldn't have DOUBTED me, that would have been DIFFERENT, but as a customer, I SHOULD NEVER, EVER, EVER, have to explain myself, considering I "KNEW" I was 100% correct, when I even ended up having to show her a menu, that's PATHETIC, when she worked there. That shows just how STUPID she is. It's NOT like it was busy, I would have GREATLY CONSIDERED that, but it was VERY, VERY SLOW.
I have been overcharged SO MANY times. Many times without a "Sorry" even. The way she handled it PROVED she that, that was just WORDS. You NEVER, EVER, EVER, EVER, should DOUBT a customer. I KNEW I was CORRECT, so WHY in the hell ARGUE with me? I KNEW what I read, that it was a SPECIAL PRICE if you buy an entree, which we BOUGHT 2 of.
brad
"Or clearing the plates from 5 or 6 or 7."
CLEANING UP IS LAST! CUSTOMERS'S WAITING TIME IS FIRST, PLAIN AND SIMPLE. When I'd be trying to clear the counter at the donut shop/diner, I worked at, if a customer walked in, I'd IMMEDIATELY STOP what I was cleaning and clearing, to serve THE CUSTOMER. The CUSTOMER IS FIRST, NEVER, EVER, EVER, EVER, EVER, EVER, EVER, Cleaning, EVER, is FIRST.
"We don't have time for it."
BULLSHIT! As you are handing the customer the WRONG food or taking it back, you DAMN WELL BETTER say you're sorry, if only not only for the sake of your tip, but just because it's a NICE thing to do. Saying you're sorry takes, what 2 syllables, which is like 1 FREAKIN second, so BULLSHIT, that you don't have time, because you DO! What an ASSHOLE, MEAN PERSON you are to NOT apologize. You DESERVE the LOUSY tip you get for being so UNCARING.
"Sometimes the drink's delayed because the bartender is in the back getting ice."
So you are saying, you are SO DAMN LAZY, you can't fill a glass with ice and coke? GET REAL! Blame EVERYTHING on EVERYBODY ELSE, but NEVER act like if they can't get it, that it's NOT you, of course not, it's the bartender's job ONLY, when it suppose to be as you said quote "it's called teamwork." Meaning, if the bartender isn't there, YOU, as the server SHOULD do his or her job, THAT is what I call TEAM WORK. DOING others jobs when they are busy. There were times where I had to cook donuts a couple of times when the cook went to the time saver next door. I did it for TEAM WORK. Yes, it WASN'T my job, BUT, the CUSTOMER was the MOST VALUABLE THING in the place, so I went to actually COOK the HOT GLAZE DONUTS in the fryer to cook. So, team work is something YOU just DON'T UNDERSTAND OBVIOUSLY. If one team member is unable to do the work, it's YOUR JOB to get the drinks. So, waiting for the bartender is UNACCEPTABLE. You could have went to get ice or put SOME soft drink in each glass, then filled it with ice. YOU ARE LAZY, so OF COURSE, you DEPEND on OTHERS to do their job. That's NOT TEAMWORK as you say. TEAMWORK is working together, but if one person is out or gone, SOMEONE HAS TO TAKE OVER, otherwise, the customers will be waiting a LONG TIME for their stuff they ordered. WHY give a reason for them to give you a bad tip if you don't have to by depending on others for your income? That's just plain STUPID!
"Restocking the bar."
That can WAIT till there are NO CUSTOMER request, unless the customer requests a certain item. I NEVER put restocking ice, milk, sugars, etc., before a customer, EVER, EVER, EVER, EVER! The CUSTOMER'S TIME should be the PRIORITY. You can restock Absolut vodka or a case of beers right AFTER the customer that just ordered. Think about the MORE TIP you will receive if you don't DELAY the customer. I have STIFFED bartenders for putting restocking beers in the refrigerator BEFORE the customer that's in line. The customer that's in line, which was me, wasn't waiting for a beer, so I shouldn't have had to wait for beers to be stocked to make a white russian, NO WAY IN HELL. The beers should be cold for other customers, granted, but either should be done BEFORE the customer's request or AFTER, but NEVER DURING a request, EVER. I will NOT tip a bartender for making restocking MORE IMPORTANT than a CURRENT request. If I am waiting, then if you see me, but you finish restocking, you WON'T get a tip, plain and simple. When I served people in the donut shop/diner, I STOPPED IMMEDIATELY if I was cleaning or restocking, to serve the CURRENT CUSTOMER. I may have been restocking some ice, but what if that current customer wanted hot coffee? I'd be delaying that customer to restock something I could do AFTER that customer left. Same thing with milks. Sometimes I just left the milks on the counter if a customer walked in. I NEVER, EVER, continued to stock milks BEFORE a customer's request, EVER. CUSTOMER'S ARE FIRST. Think about when you are the customer, do you REALLY want to wait for someone to do something they could do later such as clean or restock? MOST people DON'T, HONESTLY, they just DON'T. You KNOW that is the TRUTH!
"Or just helping someone else out."
If you just took an order, you SHOULDN'T be helping ANYONE ELSE OUT BEFORE doing the order that was just taken. Do you like it when people CUT in front of you in line? If you don't, which most people DON'T, then that is EXACTLY what you are doing to the NEXT customer waiting as well as the customer that JUST ordered.
"Lords, you have too many requests, and needs."
That's YOUR job. If you don't like it, DON'T be a server or bartender then, plain and simple.
"Let up a little, it's not always the server's fault, even though they don't apologize."
Actually it usually is MOST of the time. If the food is brought out wrong as far as the server can see without touching the food, YES it's their fault. The foods like Burritos, NO, the server may NOT be at fault, but stuff like if I ordered extra fries instead of a bowl of cinnamon apples that comes with the baby back ribs at Chili's and you bring it out with the bowl of cinnamon apples, that's the SERVER's fault 100%. It's not like you can't SEE the bowl of cinnamon apples on the plate and that you can't compare the plate of food with the order written down. I can't blame everything on the waitstaff, like if I order a steak well done, but it's medium well, they can't really tell when they are taking it to me, but some things that are OBVIOUS like sides of condiments that are missing, ARE 100%, the SERVER'S fault or if the food runner didn't read the ticket, which then it would be the food runner's fault. If the server didn't print the ticket correctly, but a food runner brought out the food wrong, then it's the server, not the food runner's.
I've had a server before that DID apologize for cold food. Maybe, it was her fault that it was sitting too long, I don't know, but the server DID apologize for it. I just asked her "Do y'all have a microwave?" She was REALLY NICE about it and said she was sorry a couple of times at least. THAT, is the WAY you should handle mistakes, in a CARING WAY. She received a GOOD tip for apologizing and acting like she actually CARED about my cold food as if it were "HER'S."
"Or can read you to figure out that we don't have."
That's just SELFISH and MEAN to say. Also, by not apologizing, I have given LESS percentage tip for servers that DIDN'T CARE, so think about the ONLY ONE DAMN SECOND to say "Sorry" as you are taking the person's plate or wrong check away, that you could be making MORE MONEY by saying that one SORRY. Just think about that, because it REALLY does help. I HAVE left MORE money to people that are nice by telling me their SORRY. If you can't make one second more to please a customer, to possibly make a BETTER TIP, well F YOU. YOU DESERVE the LOUSY tip for an UNCARING PERSON as yourself should receive. Have you EVER heard of the saying? "Treat others as YOU'D like to be treated?" Maybe, just maybe, if you were the customer A LOT, you'd understand.
brad
"Saying, "I'm sorry" doesn't cut it."
It's BETTER than NOTHING, because I have given BETTER tips to servers who can say their SORRY and ACT like it to. You be nice to me, I'll be nice back. You be mean, I'll be mean back in the tip.
"Secondly, how do you expect the said server to get any other tables if other tables are dirty?"
When they have NO requests at ALL.
"Like I said before, you are not the only table in the place."
What does that have to do with CUSTOMER'S time? That dirty dish WON'T be giving you a tip, but the CUSTOMER will if you DON'T make them wait LONGER for their stuff.
One time, at Chili's, a waitress came to take our dirty dishes after we were finished and asked us if we'd like anything else. We said 2 refills on our soft drinks and I ordered a margarita. She got 15% for what she did, NOT any MORE than that. This is what she did: As she took our dirty dishes, she put them on a table across from us that was EMPTY and started to buss the table as well as stack dishes on top of the others instead of going to put my order into the computer so the bartender can start making the drinks and getting the soft drinks. By the time she left the table, she could have already been back with our soft drinks. See, she DELAYED my margarita from being made and our refills for something she COULD HAVE done AFTER, FOR SURE, WITHOUT a doubt. She would have gotten 18%-20% if she wouldn't have put clean up work BEFORE putting in a request. Those dishes didn't tip her and it was almost 11p.m., which this location closed at 12p.m., so the crowd died down from when we first arrived. There was NO REAL REASON to ask us if we wanted anything else, but then "SIT" on the request basically by cleaning up BEFORE going put the order into the computer and getting our soft drinks. If I would have been her, I would have gotten the customer's order as I was taking the plates, which I would have set down on the table across from the table that the customer's were at for the time being and went RIGHT AFTER to put the order into the computer. Then I would have gotten the customer's soft drinks and brought it to them. Then, and only then, if I wouldn't have had ANY other requests, then I would have bussed the table and picked up the dirty dishes. Then as I am on my way back from the kitchen, I would see if the margarita would be done and if it was, bring the margarita to the customer. THAT is HOW things should have gone. NOT to make us wait LONGER for our drinks.
blamecoffee
"So if I take your undoubtably complex order and turn around to see a table that's just been sat, you're damn right I'm going to say hi and get a drink order for them before I rush off to put your food into the computer."
Well then DON'T EVER EXPECT A GOOD TIP THEN! Secondly, it's NOT FAIR to the FIRST TABLE to get "THEIR" orders delayed so you can be "LAZY" not to go to the computer and then go back to the second table. So YOU are the ONE that is LAZY not to think of the "FIRST" table's feelings, JUST YOUR OWN. If they ordered first, their food SHOULD BE put into the computer FIRST BEFORE you do ANYTHING ELSE ONLY EXCEPT if someone else's food and/or drink order comes out right AFTER you take the first table's order, because then, the people that ordered those things ordered BEFORE the first table and DEFINATELY BEFORE the second table.
BE FAIR and treat people as if they were in a line, meaning, no you won't get every order at the same time like you do at McDonald's, but you should still put the orders in as they are given.
One time, at a seafood chain restaurant(NOT Red Loster), anyway, the waiter took only our 2 party order, then made us wait MUCH LONGER for our food because he got a party of 6's order, meanwhile, our food COULD have been on the LIST to cook next, but instead, got delayed because of the WAITER, NOT the COOK. The cook has to KNOW what to cook to START cooking, DUH! Since he took OUR order FIRST, that means OUR order should have been put into the computer RIGHT AFTER unless there were other orders that were ready BEFORE we had just ordered. THAT would be the ONLY acceptable REASON besides going to the bathroom to delay someone's order.
Your VERY SELFISH to think of ONLY YOUR TIRED FEET and NOT the CUSTOMERS that ordered FIRST. That's making the FIRST table WAIT LONGER for their food. What a MEAN person you are.
"You've been overcharged 4 cents because of a misprinted menu?"
Actually, the menu may NOT have been mistprinted. It was probably the owner or manager that put in the WRONG AMOUNT into the computer. The computer is SUPPOSE TO MATCH the menu. It was twice that this happened that I would have had to pay the restaurant $0.08 more cents for NO REASON. They are STEALING from EVERY CUSTOMER by NOT fixing it. So just because you think four cents is not much, doesn't mean EVERYONE doesn't. It's still MONEY and I pick up pennies when I see them.
servethis
"You are high maintenance, and I'm willing to bet that you don't ever make it worth the server's effort."
I DO. Instead of giving 20-23% for great service, I give 25% for the EXTRA WORK. What's the POINT of going out to eat if you don't like the food? I like it with the EXTRA stuff MOST of the time. SO WHAT! I bet the server would RATHER have a HIGHER tip, than to do less for a lower tip. What's the POINT of the job if you can't get a CHANCE to WORK HARDER TO MAKE MORE MONEY? If everyone ordered "AS IS" off the menu, people may give 15%-20% instead of 25% or more tip percentage. SO MANY people ordered COMPLICATED ORDERS. Example: a dozen kastleburgers: 3 kastleburgers with cheese, 3 without cheese but with no pickels, 2 with cheese only, 2 with no cheese extra ketchup, 2 with no onions add mayonnaise. Do you get my drift? A LOT of people ordered COMPLICATED like that. Also, BURGER KING WOULDN'T HAVE THE MOTTO "HAVE IT YOUR WAY" if NO ONE wanted their food a certain way. I'm NOT the ONLY person that wants my food a certain way.
"You are high maintenance."
By you saying that, it seems you are TOO LAZY to want to go get the "EXTRAS." Otherwise, you wouldn't be catagorizing me. You want 25% tip for items that are ordered "As is." That's NOT the way it works. You have to work HARD for your money. Even the song states it.
"that you haven't spent much time (if any) working in the industry."
2 years at a donut shop that sold hot donuts, beer(until a law was passed that no video poker was allowed in the parish I lived in), hamburgers, pork chop on a bun, country fried steak sandwich, fries, kastleburgers, chicken tenders, milk, coffee, orange juice, hot cocoa, soft drinks, tea, lemonade, different biscuits like sausage egg & cheese, gravy biscuits, etc. I had drive-thru, people getting stuff to-go, and people inside. On some shifts I was BY MYSELF. I served people IN ORDER.
Example: One time a lady was ordering her mixed dozen donuts telling me which ones she wanted in the dozen. She was standing by the counter telling me, so she was getting it to-go obviously. There was someone else behind her waiting to order. A couple that had been seated at the counter had ordered a couple of donuts and coffees. The lady at the counter interrupted the lady ordering her donuts that she wanted in her mixed dozen to ask for a buttermilk donut. I told her "I'm in the middle of serving someone." You know what, I made her WAIT until I finished the second person because it is ONLY FAIR and the RIGHT MORAL THING TO DO. WAIT YOUR TURN is HOW IT SHOULD BE! I made damn sure she was servered "THIRD." The gall of that woman trying to interrupt people thinking ONLY OF HERSELF. I didn't care if I skipped a possible tip or not, it's the PRINCIPLE of it. It's the RIGHT THING TO DO. I wasn't about to give her the donut and interrupt this lady that I was serving. That's just plain WRONG! I went IN ORDER as request came. SO WHAT the lady was in the restaurant first, it's the fact that she had already sat down, finished ordering, so I was getting someone else now and she interrupts me, that's WRONG! When you order something else, you get in the BACK of the line or your request will be AFTER the person they are serving out of COMMON COURTEOUSY to the person that is being interrupted by that lady talking even.
"NOT clearing empty dishes from a nearby table."
I asked a co-worker of how she'd react to the situation I posted about at Chilis that the waitress started bussing the table BEFORE getting our 2 soft drinks as well as my margarita. She told me that me leaving 15% was GENEROUS, that customer's come first. See, I'm NOT the ONLY person that feels this way. WHO the HELL wants to wait for things when they don't have to? I don't know ANYONE that does, NO ONE! She should have just put the dishes to the other table, went to put the order in, got the soft drinks, then bussed the table as well as grab the dishes while we would have had our soft drinks at LEAST, THEN, went to get the made margarita. This wasn't a time that it was real busy either. Clean up is LAST, CUSTOMER'S requests come FIRST!
I ALWAYS put the broom or mop down when a customer came in or the drive-thru beeped. I ALWAYS let the dishes where the WERE if the person was just getting something to-go or they didn't want to sit at one of booths which had dishes at it, they wanted to sit at the counter. So the dishes can WAIT until I get their order. WHO's going to give the tip? The dishes: NO, I THINK NOT! The customers: OF COURSE there's a MORE POSSIBLITY if you don't make them WAIT LONGER for them to give a good tip or a tip at all. DUH!
"You're just FLAT WRONG about this."
YOU are because you DON'T KNOW what it's like to be a customer as often as I go out and like lots of condiments and things cooked a certain way such as bacon being crispy instead of soggy. If you KNEW the OTHER SIDE MORE, YOU'D UNDERSTAND!
"i.e. the bartender makes the tickets out of order."
Since the bartender is getting TIPPED OUT at the end, it's ONLY FAIR to take it out the tip if they make tickets out of order, which makes you have to wait 20 minutes for a coke and rum. The bartender gets part of the tips too.
"requiring substitutions for their meals."
A customer has a RIGHT to substitute as long as the menu doesn't state you can't. I can't help I don't like the cinnamon apples that are served with ribs at Chili's and Outback. I have tried it before, I HATE IT. Also, I would like SOMETHING for my money to compensate it since I don't like it, which is extra fries. I don't like apple pies except for fried kind like McDonald's. I HATE a baked apple pie. That is what it taste like almost basically.
blamecoffee
"Feelings have nothing to do with it."
IT has EVERYTHING, EVERYTHING, EVERYTHING to do with the TIP you receive. If you treat people nicely, they will treat you nicely back. That's HOW IT GOES! Being NICE is "THINKING of OTHER'S WAITS as if it was "YOU" that was in the customer's position WAITING." You have to think of what it's like to wait 10 minutes for only 2 cokes from the time we were seated that could have came within 5 minutes. To get 9-10 customer's verbal orders and drinks to be filled takes LONGER to get to the first and second tables. Think about the first table, which happened to be us within the 3 table's the Outback waiter took the drink orders from. Think about WHY did we wait that long? It's because he not only got the other 2 table's verbal orders, but filled all those orders as well as ours, but then had the fuckin GALL to give the SECOND table one of their drinks when WE had ordered BEFORE they did. That just isn't FAIR or RIGHT. He already made us wait that long, at least have the HUMAN DECENY to hand the FIRST table their's FIRST. What an ASSHOLE he was. HOW can you think that's NICE? He got $6 on $41 and something cents. There was NO WAY IN HELL he was going to get 20% for doing all of that and getting refills we didn't even order. The wait staff has NO RIGHT to ORDER for a customer. I like it when someone "ASKS" first, because sometimes I don't even want anymore soft drink or I don't even want the same drink. To see "THEY" care about what the "CUSTOMER" wants. When they just bring the soft drinks, that conveys LAZINESS that they didn't want to come and asks you first, which is just plain WRONG and LAZY. There shouldn't be something brought to a table that wasn't ordered ever. I don't mind bread for instance, but if someone is out to eat on a diet let's say, they may not want that temptation to eat a lot of bread, so it would ALWAYS be good to "ASK" BEFORE just plopping something down that they may not want, even if it's like 1% of the customers a week, it's WORTH ASKING. Some people may want to get a salad without a lot of fattening salad dressing and NO bread. For instance, "ATKINS DIET", which people don't eat bread. So I feel servers should ALWAYS, ALWAYS, either let the "CUSTOMER" order or "ASK" the customer what "THEY" want. You may find that a customer may just REFUSE something. At least you know what they want FOR SURE if you ASKS FIRST. Since usually if bread is brought out, but doesn't require a meal to be purchased to get it such as Red Lobster with the garlice cheese biscuits, I feel it would be the NICE thing to do is to ASKS BEFORE bringing bread to the table. Such as Outback, that you don't have to buy anything to get it. At Red Loster, the customer can read the menu to KNOW they are getting a bread type of food.
"he walked right past you to take one of their drink orders, went all the way to fountain, brought the drinks back, took their order, went to the computer, and then went to the second table and repeated it, never once stopping to get a drink order for you."
For one thing, I NEVER said to get the "FOOD ORDER." I said to get ALL the DRINK ORDERS FIRST. In other words: Table 1 gets their drink order taken and their drinks are brought while the server says as he puts the drinks down "I'll be right back." Goes to the second table and repeats the same thing and the third and repeats the same thing. Then goes BACK to the first table to get their food order and goes put it in the computer. Then goes to the second and does the same, then the third table to do the same. This way, the THIRD TABLE waited LONGER as they SHOULD BE since they were LAST. That's ONLY FAIR and RIGHT! In other words, greet all tables with drink orders FIRST, then go to all tables to get their food order AFTER. This way, if let's say the first table orders a margarita, the first table will get their margarita most likely by the time I go to get the food order from the first table, NOT after I have gotten ALL 9 soft drinks brought and 9 people's orders taken altogether. He made us wait for 4-5 people at the second table to PLACE their orders as well as go get them and the third table which at least probably had 2 or more people at it. So at least 9 people's drinks he had to get Altogether, when he could have made table one wait 5 minutes from the time we were seated, the second table 8 because they were MORE drinks ordered, and the third table 10-11 minutes. WHY did we ALL have to wait 10 minutes? That's just UNFAIR and WRONG! We only ordered a coke and a diet coke, so WHY IN THE HELL make us wait for appox. 7 other people to tell their order and fill ALL THOSE GLASSES BEFORE handing OURS to us since we did order WAY BEFORE they did? Instead, the waiter was a prick giving a lady hers at the second table before we got only our 2. WHY the hell DISRESPECT us like that? We didn't do anything to him, nor did we or do we hardly EVER go to Outback, nor did we ever have him as a waiter. We ordered FIRST, we should have gotten ours handed to us FIRST, NONE of the other 2 tables should have gotten ANY OTHER drinks first, since they ordered "AFTER" us. HOW MEAN is that, you know?
"because you think everything is bad service and there is no way to make you happy."
HOW COME I've given 25-26% tips? It's because I HAVE been happy when servers RESPECT you and DON'T MAKE mistakes. To get that type of tip, you can't make mistakes PERIOD. If you do make a mistake, have the COMMON DECENCY to APOLOGIZE. I have given BETTER tips to servers that APOLOGIZE for their mistakes. I get GOOD service, it's just RARE that there's not some error, whether an overcharge as we got tonight, which this waitress overcharged me $4.00. Since she said she was sorry, she got a buck. She was going to get I figured out if I would have given her the 18% she was suppose to get, she would have received $1.35 MORE tip. I ALWAYS give ZERO tips when a server doesn't ask the manager or takes something off the bill for my INCONVIENCE of waiting for it to be corrected because the damn server is TOO DAMN LAZY to REREAD the bill BEFORE handing it to the customer. It wasn't busy either. She would have received NOTHING, but since it was just words and NOT actions, meaning, NOTHING was COMPENSATED for my extra time and that "I", the "CUSTOMER" has to "DOUBLE CHECK" the server is just plain PATHTIC! If a server wants a good tip, they better NOT OVERCHARGE the customer EVER! I am SO SICK of being OVERCHARGED.
2003- Overcharged about $11, Aug. 2005 my husband paid and got overcharged $21 and something cents, $1.51 overcharged because the server charged me for a house salad that was by itself instead of the lower price that it was listed ON THE MENU as "WITH AN ENTREE PURCHASE". twice the four cents at the SAME RESTAURANT- which the first time since it was only four cents and she was REALLY NICE and took care of it RIGHT AWAY, she got 14%, but the second time was HORRIBLE service from a waiter which we only got drinks, so he got zero on $7 and something cents, Bennigans I had used a coupon and when the bill came it was correct but when she rung it up, she overcharged me almost $5, a waitress overcharged me $9.50 for a margarita just because I had Jose Cuervo tequila in it, but LESS than a week before that I was charged $4.50 for the SAME ORDER-it was small too-not a double, a waitress gave us the WRONG bill-which she apologized and gave us 2 things free which we tipped her because she actually "CARED" about her customers TIME, and at KFC they gave me 5 pieces of chicken which I had to notice that they only gave me 5 instead of 6 as I paid for which is trying to CHEAT me out of food I paid for already-even if it's NOT done on purpose, so as you can see, I'm PRETTY SICK OF IT.
"usually fired after a few weeks for being "too slow"."
Don't you GET IT? That Outback server for instance was being "TOO SLOW" as far as ONLY GETTING 2 DAMN FREAKIN SOFT DRINKS. It's not like we ordered a mixed drink, we ordered SOFT DRINKS. WHY should it take 7 minutes from the time he took our order to get those 2 to us? He did it so he wouldn't have to walk back and fourth, in other words for HIMSELF, NOT for the "INDIVIDUAL CUSTOMERS" that are PATIENTLY WAITING for things they ordered WAY BEFORE those 2 other tables. Then he gave a lady at the second table hers before ours, which is just MEAN and VERY, VERY, VERY, UNCARING. He NEVER ONCE thought about if "HE" was that first table, ONLY ABOUT his poor tired feet, NOT about the tip he COULD HAVE MADE if he would have thought about his CUSTOMER'S FEELINGS instead of "HIMSELF." Sure, it may take LESS time to do all these things as a whole, but it takes MORE TIME for each individual customer to WAIT for everything. Meaning, our food order took LONGER because he got those other tables food orders BEFORE going to put the food into the computer. DO YOU REALIZE HOW LONG taking 7 or so people's food orders take? Also, WHO really KNOWS if he put "OUR" order in FIRST? Just maybe he put the third table's food order in first, which really delayed our food LONGER. The faster the cook or bartender has the order, the FASTER it gets to the customers. It's NOT about getting all the drinks at one time, we were NOT a "BIG PARTY", we were "INDIVIDUAL CUSTOMERS" with "INDIVIDUAL WANTS." Treat us as SUCH, NOT as ONE BIG PARTY. That's just NOT RIGHT or fair. In a line, you don't take the first order at McDonald's which is a coke, then the second person which is a coke, but let them pay let's say one right after the other, but get BOTH cokes at once. You get the first person's coke, then you get the SECOND person's coke and hand it to them, NOT BOTH and hand them to BOTH. HOW fair is that to make the first person wait LONGER because you want to fill a second drink along with the first drink? It's just NOT FAIR. Be a customer a lot and YOU will see what it's like to wait 7 minutes for freakin 2 cokes. That's just plain RIDICULOUS whether it is busy or not. He COULD have gotten our drinks and said he'd be right back and got the second table's drink order and fulfilled it, then the third table's drink orders and fulfilled those, but NO, he went to get ALL the 3 tables as if we were all 1 big party, which we are INDIVIDUAL TABLES, so we SHOULD BE treated as SUCH!
"IT DOES NOT WORK. YOU ARE WRONG."
YOU are WRONG, meaning, WHO the HELL wants to wait 7 minutes for cokes for NO REAL REASON? It's NOT a margarita, it freakin 2 cokes. I should NOT have had to wait 10 minutes from being seated to get 2 damn cokes, that's RIDICULOUS for ANYBODY to go through that, especially when they were the FIRST table to get seated and greeted.
http://www.restaurantdoctor.com/books/basics.html
"Not providing service in the order of arrival
People become territorial. They expect that if they arrived first, they should be served before parties arriving or seated after them. It is not an unreasonable expectation."
They have a book even that states basically what I am saying. I'm NOT the ONLY person out there that feels this way, otherwise WHY would they have a book about it even? It's REALLY NOT an UNREASONABLE expectation, it's just NOT!
What's the POINT in getting a customer's order if the server is going to "SIT ON IT"(not LITERALLY SIT), but they are doing that when they are going to get other customer's orders INSTEAD of going to the computer to put the FIRST customer's order in? WHY BOTHER if the server isn't READY for the order? If a server comes to greet me within 3 minutes to get our drink order, but then goes to another table, which takes up another 3 minutes to get another tables orders and drinks, so BY THE TIME "WE" actually "RECEIVE" OURS, it's 7 minutes. So did it really do ANY GOOD to get greeted within 3 minutes? NO, because our drinks took 7 minutes from being seated, so is that FAIR, HELL NO!
What's the POINT of the Outback waiter GREETING us at a REASONABLE 3 minutes, to wait 7 minutes for ONLY 2 soft drinks? There's NO POINT if he's going to treat us like we are one BIG PARTY. If he would have treated us like INDIVIDUAL TABLES that we were, then it would have made SENSE to greet us within 3 minutes. The waiter SAT on our order until he got 4-5 customer's orders at the second table which we had to WAIT for him to even go to the bar to GET the drinks during that time, then we ALSO had to wait for the THIRD table to order their drinks, then he came back with ALL appox. 9 drinks and DIDN'T even have the COMMON DECENY to DISTRIBUTE them in order. As I said, he gave a lady at the second table hers BEFORE ours. We waited freakin 7 minutes from when we ordered to get 2 cokes. What was the POINT of getting our order if he was going to give someone else that ordered AFTER we did, got SEATED after we did THEIRS FIRST? That's just UNFAIR and WRONG MORALLY!
One time I went to Applebee's, and the waitress did the same thing took all 3 table's orders, which I had ordered a margarita. We were first out of the three tables. She has the AUDACITY to give the THIRD table theirs FIRST, then the SECOND table, then ours, then go our food order. I could have been sweetening my tea in that time she wasted giving people that ordered last THEIRS. She didn't notice there were NO untensils even thought that's the HOSTESS'S job, the server should be OBSERVANT to see we don't have any utensils or a napkin even. It's NOT the customer's job to go get their own utensils. My point is, WHAT was the POINT in getting our drink order FIRST when literally she was RIGHT BY the computer that she could have put my order in so the bartender could have started my drink? She came up to us and I had waited a while like maybe 8-10 minutes and she asked if I had gotten my margarita and I said "NO." As depending on others is the way to be, HOW STUPID of her. Anyway, if she would have put my order in RIGHT AFTER it was placed, I wouldn't have been waiting AS LONG for it, FOR SURE, because the bartender would have gotten the ticket that much QUICKER. The QUICKER the bartender gets the ticket, the QUICKER the drink can be possibly made.
Hi there!
I was wondering, do you do any mystery shopping? If not, you should! (My wife has a website that lists a lot of mystery shopping companies. Check it out at http://www.findfreemoney.com)
Anyway, I agree with your philosophy, and from my 6+ years of experience as a mystery shopper I can tell you that most of your comments are right in like with what most restaurants expect of their employees. However, sometimes things do come up and adjustments need to be made.
Specifically, with regard to going to another table before getting your drinks (or "multi-tasking" as someone put it) -- most tasks need to be done within a certain time frame rather than in a certain order. For example, let's say a restaurant's goal is to greet all tables within 45 seconds, and serve beverages within 3 minutes (which were the specs for the shop I did last night). If the server takes your drink order and while doing so, another group is seated in his/her section, there is no problem with the server going to that table and greeting them before they get your drinks. Of course they are still supposed to return with your drinks within 3 minutes. The idea of taking more than one table's drink order seems fine to me as long as the first table is served within the restaurant's time requirements. It's a balancing act, and of course there will sometimes be situations where not every target can be met -- i.e. if a table is seated just as you are starting to place your order, it takes more than 45 seconds to place an order so the server obviously isn't going to be able to greet the new table within 45 seconds.
As far as mistakes on the check, I ALWAYS look over my receipt for that reason. Mistakes happen, especially with the high turn-over rate in the restaurant industry and with the way some of these computer systems are set up. As long as it isn't intentional (and I don't think someone would ever do something like that intentionally), I point it out and let it go. As long as they correct it and say sorry, an error on the check won't affect my tip. I'm far more concerned with the overall service.
Oh, and regarding refills, once again that depends on the policy of the restaurant. Many shops I have done stipulate that the server should bring a refill without you asking, when your drink is 3/4 empty. Personally I would much rather have the server bring a refill and then simply tell him/her "thanks but I'd like to switch to water" or whatever, rather than wait for the server to come and ask me if I want a refill, and then wait again for him/her to return. Or if you don't want the refill, simply don't drink it.
marc
"I was wondering, do you do any mystery shopping?"
NO.
"If the server takes your drink order and while doing so, another group is seated in his/her section, there is no problem with the server going to that table and greeting them before they get your drinks."
HOW can you say that? One time, and this is a TRUE situation, the waiter took our FOOD order(just my husband and I) then went to a party of "6" to get their food orders. That's A LOT of orders and can take SEVERAL MINUTES for people to order and ASK questions(which I have asked sometimes when I'm not sure of something I am ordering and I've OBVIOUSLY NEVER had the dish before). Think about the 3-4 minutes MORE the waiter DELAYED "OUR" food. There was REALLY NO POINT in getting our food order first if he was going to another table that was almost right next to us. Even if he went to that table first and then went to us, our wait would have been EXACTLY the same. The thing I get pissed at is that "LET US HAVE A "FULL TURN." In other words, if we just ordered or requested something, unless someone's food or drink that ordered BEFORE me is done, then DON'T take on another tasks, otherwise it's like letting someone "CUT" in front of us. We were seated BEFORE they were, so it's ONLY FAIR to get our order into the COMPUTER so the cook can have it "NEXT" on the list or even start cooking the food possibly by the time the waiter gets through getting 6 people's orders.
You honestly think it's fair to do this? Think about my scenario with the Outback waiter. Think about that he greeted ALL 3 tables, which was about 9 people altogether. So, by him getting ALL 9 orders as well as the drinks, he made us wait 10 minutes just like the second and third tables had to. The third table waited 11 minutes probably by the time he distributed the drinks. Also, by him handing a lady her drink at the second table, that REALLY PISSED me off because we waited 7 minutes since we've ordered our soft drinks(only 2 I may add) so he can hand a lady hers that HASN'T waited as long FIRST. I was pretty pissed. I remember the bill being $41 and something cents and we left $6 tip. He COULD have gotten more if he would have RESPECTED OUR TIME, considering we were SEATED and ORDERED FIRST. WHY should ALL 3 tables have to wait 10 minutes? We should have waited 4-5 minutes from being seated to get our soft drinks, NOT double that time. He should NOT treat us like we are one big party, because we were NOT, we were INDIVIDUAL TABLES, so we should be treated as such. I understand it's more back and forth, but, it does make the food and drinks come FASTER to the tables if the server just goes do the requests instead of getting 2 or 3 tables orders. It's almost like being in a line, but NOT getting to pay, just getting your food. Like Jane Doe(1st in line), Joe Smoe(2nd in line), and Dan Doe(3rd in line). Jane Doe gets her food, but doesn't get to pay, so she has to wait for ALL 3 people to get her food so she can finish with her turn. It's kind of like that. The waiter didn't finish with "OUR" turn, he took the order, but didn't do the REST of the work involved RIGHT AFTER, he CHOSE to DELAY it for other people that got seated AFTER us.
"As long as it isn't intentional (and I don't think someone would ever do something like that intentionally), I point it out and let it go. As long as they correct it and say sorry, an error on the check won't affect my tip. I'm far more concerned with the overall service."
HOW can you say it's NOT the OVERALL service if they STEAL from you? Did you read EVERY response about my overcharges and how I KNOW SOME people did it ON PURPOSE WITHOUT A DOUBT. They wouldn't not apologize for it, one of them did it after I called the manager on her poor service and told me "It's the computer" when the overcharge was around $5.00. The tip SHOULD reflect the overcharge because if the server can't take 30 seconds or so to REREAD the bill, then IT SHOULD COSTS THEM, because it's costing me TIME to get the damn thing FIXED. Sometimes, they don't do it right away, I have to wait for "THEM" to finish with what they are doing, when they should drop EVERYTHING to fix the mistake. Mistakes should ALWAYS take 1st PRIORITY, meaning, I should have been able to leave, but you can't expect me to give a good tip if I have to wait a LONG TIME to get the bill fixed and especially when a BUNCH of times, the servers NEVER apologized ONCE even. The waiter at Applebee's in 2003 overcharged my credit card around $11 because he rung up the WRONG table. He could have been making us pay the HIGHER bill, so his friends at another table could pay a LOWER bill. He NEVER apologized ONCE and when I went up to him, which I interrupted him getting drink orders(because this was MAJOR overcharge), he IGNORED me, so I IGNORED his tip. It's PATHETIC when the CUSTOMER has to go get the manager, then the waiter went around the computer where my husband and I were as the manager was returning my money to my credit card, then getting ready to rering OUR REAL bill, the manager asks "So what they ordered?" He blurted it out from memory basically, so, anyway, I didn't get a sorry from the waiter. It's pathetic that he didn't even apologize when he was watching our correct bill being rung up. I was SO PISSED. There are people that WILL do it on purpose. Some will put things on your bill you never got. There's not too many times that's happened to me. The things that have happened to me are more getting the credit card rung up on the wrong table. Yes, it COULD have been a REAL mistake, but at LEAST have the COMMON DECENCY to be NICE ENOUGH to APOLOGIZE for my INCONVENIENCE. The manager at Applebee's I don't believe he apologized and DEFINATELY didn't give us ANYTHING as a freebie for our overcharge or INCONVENIENCE. See, that time, we waited for a table for 15 minutes and it was Mardi Gras night, so it was PACKED, so we were in there for over an hour for sure, so when that happened it really pissed me off.
When I worked at the donut shop, which was my VERY FIRST JOB, my first week I got little training and "I" even had the decency to feel bad enough for the customers that I made A WHOLE LOT of mistakes with and said I was sorry. A lot of times, I've said I was "SO SORRY." Sometimes, things weren't my fault and I apologized for it ANYWAY. I don't get HOW a server expects a tip for not apologizing for an overcharge such as almost $11. My original bill if I can remember was $35 or $36 and my credit card was charged $47 and something cents. So, it's not like we couldn't see there was a mistake, but I REALLY think he wanted a friend's bill to be cheaper, so we'd end up paying the friends bill and they'd pay our LOWER bill. I even told the manager I thought he did it on purpose, but the STUPID NIEVE manager didn't believe me. I still feel he should have gave us SOMETHING for this major overcharge. It wasn't like it was just $0.50, this was a LOT OF MONEY. At least the Chili's manager was MUCH NICER when my husband just last year, got overcharged $21 and something cents by ringing up the wrong table on our credit card. The server made us wait 10 minutes before coming to ring our bill up and he kept ignoring us. It wasn't a busy time either, it was 11:00p.m. at night. Anyway, the manager gave us $26 that we spent on a appetizer and drinks FREE as well as gave us $25 worth of gift certificates. I think he went a LITTLE overboard on giving us things, but I wasn't going to argue about it. Anyway, I would have been happy if he would have just comped our appetizer for our inconvenience. The server NEVER apologized, NOR did he come around us after that. I think he did it on PURPOSE because my husband ended up having to walk up to him to get his credit card FINALLY rung up and he asked the server in a mean way because we had waited so long "WHY have you been making us wait for 10 minutes?" See, he overcharged us PURPOSELY because my husband got pissy with him. That should NEVER happen NO MATTER what. You can't just STEAL from someone because you are pissed at them.
I would say, depending on the WAY things are handled is how I tip. Like if the server would overcharge me, but would asks the manager themself "Can we comp something for their inconvenince?" Then I'd tip a decent tip like 14% or so. That NEVER happens because servers NEVER think about the CUSTOMERS feelings or time. Like, for example, a FEW WEEKS ago, I just got overcharged $4.00. What happened is, I have been to this place SEVERAL times and have ordered a pina colada with bacardi run. Well, the waitress rings up pina colada $4 and bacardi $4. She DIDN"T take the TIME to REREAD the bill she handed to us. I went up to her RIGHT AWAY, (which BTW it wasn't busy), and she said it was a mistake. She apologized twice, but NEVER ONCE tried to asks for the manager to take SOMETHING, even a COKE off for my inconvience as well as she would have gotten a BIGGER PERCENTAGE tip if I would have left the bill "As is", so I would have been overcharged a little over $4. Usually, when that type of MAJOR amount of overcharge happens I leave NOTHING, but since she apologized, she got $1 on around $36 and something cents worth. The reason: This was PREVENTABLE by noticing what she was ringing up. She was charging me $8 for a $4 drink. I didn't get a double shot or a double drink, just a normal pina colada that I've had there before SEVERAL TIMES. She also shouldn't have just handed us the bill without reread EVERY DETAIL. That was HER FAULT, so "SHE" should have been the "CARING" one to ask the manager, NOT me, which I didn't, I just left a very low tip. I would like to have the server actually give a SHIT about my TIME and feelings. You make a mistake, you fix it as well as offer me something for my inconvience.
I'll admit, I would rather be overcharged than to have my entire meal ruined. But, it is STEALING, even though it may be a mistake, I HONESTLY don't know if she could have voided the bacardi and pocketed the $4 as well as the extra percentage tip from the bigger bill. More than likely, it WAS a mistake, but I REALLY DON'T KNOW FOR SURE. I took it as a mistake, but I am SO SICK of being overcharged. See, if I would have been her and did that, I would have asked my manager "Can we comp SOMETHING?" See, if she would have done that, she WOULD have received at LEAST 10% or MORE for being so CARING and ACTING as it's a REAL MISTAKE, not with JUST WORDS, but with ACTIONS as well.
"I'm far more concerned with the overall service."
I think you SHOULD be concerned if someone is trying to CHEAT you. As I said before in another posts, I have had a waitress charge me $3.50 for a house salad as if I didn't buy an entree. I KNEW the menu stated "Add a house salad or soup for $1.99." So, when I got the bill, it was $3.50 for my house salad. "I" caught her mistake, BUT, when I went up to her, which I asked "Why is it $3.50?" She said "It's what's in the computer." THAT response to me is VERY UNCARING. To doubt me and NOT even think I'm telling the truth. Anyway, I had to literally "SHOW" her on the menu what it stated. I really feel "HOW PATHTIC" considering she worked there and I had NEVER been there before, so I was ONLY there approx. an hour. Anyway, she went to the back and asked the manager, then fixed the bill, which my bill stated "Add salad to entree" instead of just "House Salad." Anyway, it was HER FAULT 100% because she didn't read the menu. KNOWING the menu or at least COMPARING the menu with the bill is a MUST. She pressed the wrong button, but not like you would think, she didn't just press the wrong button, she didn't KNOW that my salad was a "SPECIAL PRICE." That is REALLY BAD. She got ZERO. She said "Sorry about the mistake" after handing me the corrected bill. The thing that pissed me off the most was that she DOUBTED ME by saying "It's what's in the computer" instead of INVESTIGATING IT by LOOKING at the menu. It is bad when a CUSTOMER has to point out something that is on the menu. That is just plain STUPID. The sad thing is, they only had 1 couple in the place and 1 person at the bar besides my husband and I, so she had "PLENTY" of time to REREAD the menu or COMPARE the menu BEFORE handing us our bill. I consider if it's busy as far as ANY mistakes go. This was 100% PREVENTABLE. The bill was around $38, she was going to get $6, then after the overcharge, she got ZERO. DON'T DOUBT YOUR CUSTOMERS is what I say. Act like they just MIGHT be telling the TRUTH!
"than wait for the server to come and ask me if I want a refill, and then wait again for him/her to return."
Think of HOW MUCH SOONER you would have your refill if the server KNEW what NEXT DRINK you wanted instead of making trips for NOTHING to the bar, they could be going to your table and KNOW what you want instead of having a drink you don't want. Meaning, let's say the server comes to just bring a drink to you and now you tell him or her "Can I get a coke instead of a dr. pepper?", that server just WASTED EVERY CUSTOMERS time by doing that INSTEAD of getting a REAL REQUEST that IS WANTED. It's also wasted YOUR time because INSTEAD of the bartender getting a glass filled with coke, they just wasted time getting dr. pepper and wasted time going to the bar for nothing, because now the server has to go to the bar once again.
"Or if you don't want the refill, simply don't drink it."
I don't want it on my table, I didn't order it, so I don't want it. Now, I have had times when I wanted another and the server happened to bring another without me asking. I DON'T like that. They are ordering for me, which that isn't the way it SUPPOSE to be. I'm suppose to be able to order for MYSELF.
http://64.233.179.104/search?q=cache:nwAMxVsPEuYJ:forums.customerssuck.com/lofiversion/index.php/t90.html+%22refill+without+asking%22&hl=en
"I hate when the waitress just brings me a refill without asking. I don't drink it and it goes to waste."
"Also, a co-worker was snapped-at by some idiot as she brought the free refill: "I didn't order that!!"
"I prefer to be asked before I am brought a free refill. I tend to only go through 1 drink in a meal, and a good deal of the time, I don't even finish that first drink. I won't say anything about it, but it does irritate me when the server comes with a fresh drink and takes my half-full glass away. Seems awfully wasteful."
These are just SOME opinions that are like mine. They are ordering FOR ME. I want to order my drinks, whether they are free or not, that doesn't mean I want it because it's free. If a server gave me a free pineapple upside down cake slice free, I'd REFUSE it. You know why? I HATE that type of cake. The server wastes their time to bring a refill that may NOT be even wanted or even SEVERAL REFILLS, making OTHER CUSTOMERS WAIT LONGER for THEIR drinks that ARE WANTED.
"always hate when they ask you if you need anything else, and you say just the check, and they bring you your check AND new drinks. i always feel obligated to drink at least half of the new drink so that they didnt waste their time."
I NEVER had this happen when I got the check, but it's INTERESTING HOW they feel like me, that it makes me feel OBLIGATED to take the drink even though I DON'T WANT IT. I've not said I wanted another soft drink sometimes when an automatic refill was brought to me not to make the server go back. It DOES make you feel OBLIGATED to drink the damn thing, even though YOU DON'T WANT IT. Also, it IS in the CUSTOMER'S way on the table if YOU DON'T want it and especially if it's a SMALL booth. Asking is ALWAYS BETTER than to get something for someone that DOESN'T WANT IT. IT SAVES TIME for EVERYONE if let's say 3 tables said "NO" to refills. Think about at least 2 people usually at a table, so about 6 people, possibly MORE, that the server didn't have to serve those UNWANTED drinks making the bartender work more for NOTHING, making the customers get drinks that didn't want, and making OTHER CUSTOMERS NOT get the ATTENTION they need because the server is MORE WORRIED about getting UNWANTED and NOT ORDERED refills. Think about the time it saves by NOT going get drinks that the customers don't want. Also, the restaurant's money, which is the customer's money in a sense, because prices won't go up as much possibly if there isn't as much WASTE. More glasses to wash and pick up for the staff as well. So, I'm NOT the ONLY person that feels I'd like to be ASKED FIRST. Even if I want more coke, it's AGGEVATING when they are trying to make a decision about what "I" want. They can't read my mind and I don't want them to try either. You think it's quicker your way, but it really isn't if the server has to go BACK TRACK to pour a unwanted coke out to get dr. pepper this time, which the server has to go ALL THE WAY BACK TO THE BAR to get it. They just WASTED their time getting it.
“Because even if you don't realize what a bitch you are.”
See how IMMATURE you really are. GO BACK TO JUNIOR HIGH SCHOOL if you are going to call people names. You don’t even know me, but you’re ready to throw insults at me.
“(I am using my manners)”
What do you call calling me a bitch? That’s NOT having manners.
“Stating you are a heartless woman with no awareness of people's feelings.”
You don’t know me. Second of all, I DO CARE about other people’s feelings. For instance, in a parking lot, I will NEVER and have NEVER waited for a space unless the person was actually backing out. I’ve had people BLOCK me LITERALLY, which I had to sit there 2 or 3 minutes for “THEIR” space, because I couldn’t get around them and there was someone behind me as well as in front of me. I HAVE NEVER DONE THAT. If I see someone coming when I pull out of a space, I pull back INTO the space to be considerate of the person not to make them stop for me. If there is a space I want, I don’t sit there when the people aren’t even in their vehicle yet. I don’t block other people; I’m a CONSIDERATE human being.
I have also let people in front of me in the grocery store by asking them if they wanted to get in front of me because they only had one item.
I also don’t look through my car at a light and I actually PAY ATTENTION when the light turns green. Some people are looking through their car or talking to the person in the next seat instead of paying attention.
I hold the door for people when there’s someone behind me. I say “Thank you” when servers bring me ANYTHING unless it is a mistake, and even then I have said thank you, but didn’t receive an “I’m sorry.”
“Since you seem to be wrapped up in credentials, let me tell you mine:”
This has NOTHING to do with restaurant service, absolutely NOTHING. All of this stuff about bragging about your master’s degree is just stupid. I DON’T CARE, nor am I jealous either. I would MUCH RATHER be me and be nice than you just to be book smarter. It’s like SO WHAT. I really don’t give a shit about your background.
“Evil jerks like you that are one in a million.”
See, there you go with the INSULTS AGAIN. You are REALLY A MEAN HUMAN BEING.
“"Ruined rich housewife"
I have a job and I would NEVER want to stay home. That is just SO BORING to just be a stay home wife. I’d go nuts just doing housework. We’re NOT rich either. I’m NOT sure where you get that. I don’t have kids and I am not sure if I want any either.
“12 hour work days are difficult to handle, you wouldn't know anything about that.”
You DON’T know what you are talking about. I worked 19 hrs one time at the donut shop. What happened is the counter girl called me to say “Can you come in a little early because I have a class later?” This was to come in at 11a.m. for a 2p.m. -10p.m usual shift. So I went in at 11a.m., that night I learned the girl that had just started a few days before quit and she didn’t call in or show up, so I worked until 6a.m. the next morning. This place was open 24 hrs. There have been other times like I worked different shifts sometimes like 6.am.-2p.m. One day a girl asked if I could work the 2p.m.-10p.m. while I was on the shift of 6a.m.-2p.m., so I did. So I worked 16 hrs. It’s also always plus an extra 15 min. or so after every shift to balance the register. I’ve done doubles SEVERAL TIMES for irresponsible workers that didn’t call in enough time to find a person that could work the shift. I’ve worked 2p.m.-6a.m. LOTS of times. I’ve also worked 2p.m.-2a.m. also when one of the cooks in the back was able to take my place to work the counter if they had some help in the kitchen. One time I had over 70 hrs on my check. I have my check stubs to PROVE it. I can even scan them to show you I’m NOT lying. SO, YOU HAVE NOT RIGHT TO SAY THAT I DON’T KNOW ANYTHING ABOUT THAT, because I DO.
“But in your case, the mistake can never be made right once it's made.”
NO, that’s NOT true. If there is a mistake, but it’s a minor one, I may let it go if I receive an apology. I have let go some things and still gave over 20% tip.
“A lot of times, servers are not very good because they weren't trained properly, and that isn't their fault.”
Actually, my very FIRST week at the donut shop I APOLOGIZED when I made mistakes. I made SO MANY mistakes my first week, because it was hard for the co-workers to train me because there were customers coming in. I was trained on the morning shifts so it was much busier than the afternoons. Think about it, people eat donuts and drink coffee more in the morning time. This place had lots of other things too like biscuits, hamburgers, chicken sandwiches, chicken tenders, pork chop sandwiches, kastleburgers, and many other things.
So even if they aren’t properly trained that doesn’t mean they can’t be NICE by saying their sorry, EVER HEARD OF THAT? So THAT IS THEIR FAULT for not apologizing. Most servers DON’T apologize when mistakes are made.
“Lower your expectations”
NO, I feel the way I feel and that’s it.
“Dine at nicer restaurants.”
NO, I like the restaurants I go to when the service is GOOD. I also like the food at those places, becauce the food is delicious.
“You should have patience and understanding.”
NO, I shouldn’t. HOW can someone understand a condiment missing? THAT is something the server CAN SEE WITHOUT TOUCHING THE FOOD. If it’s a food runner, maybe the ticket wasn’t printed correctly, but the server could have brought the condiments BEFORE the food arrives.
“I am assuming that you treat your servers similarly to the way you act on this website - with disrespect to their feelings and with a contempt for them as humans.”
NO, I say “THANK YOU” when they bring me ANYTHING, unless it is wrong, then I tend not to say it. Sometimes I have though.
“I would disregard your table and focus my energies on satisfying my OTHER tables that I knew would treat me with kindness and respect.”
You’re being PREJUDICE against people. I treated people THE SAME whether they tipped me or not. One lady, in my first 7 months working at the donut shop, never tipped when she won at video poker. Back that year(1998), the donut shop closed at 2a.m. and reopened at 6.am., because the donut shop also sold beer. Anyway, almost EVERY OTHER customer tipped when they won, she NEVER tipped ANYTHING, but I still treated her the SAME as EVERYONE ELSE. I didn’t ignore her to serve someone else next. If she was next, she was next whether she tipped me or not.
“We make great money, so your tip doesn't mean jack shit to us.”
Well then WHY are you working then? If it wasn’t for the tips, servers would make only $2.13/hr in Louisiana as far as the chain restaurants go and most restaurants that I know of. So if the tip means nothing, then don’t expect anything then.
“(With the people that have normal expectations)”
I have NORMAL expectations. MOST people want their order “AS THEY ORDERED IT." MOST people don’t want to be sitting 10-15 min. waiting for their check either.
“You know nothing about what you are talking about.”
YES I do.
“Cuervo is crap, and I assume your taste is too rich for such sad Tequila. Sauza doesn't taste much different from Cuervo and isn't made much differently either. Patron is the way to go.”
EVERYONE in this world has DIFFERENT TASTE. I happen to think Jose Cuervo taste SO much better than Sauza. That is YOUR OPINION of what YOUR taste is. I don’t like ketchup for instance, but MOST people do. I don’t like pickles, but a LOT of people do. I feel ketchup is crap, but that is MY opinion and I am NOT going to tell someone to like what I like because it’s MY taste. NOBODY can CHANGE their taste buds no matter how hard you try; it’s hard to like something you don’t like the taste of. So I want to stick with Jose Cuervo. It’s NOT your place to tell me what I like to drink. It’s actually none of your concern.
“So as proud as your Applied Associates makes you, a MASTERS feels much better.”
You have a MASTER’S degree and can’t spell or even punctuate correctly. That says a LOT about that you aren’t smart. GO BACK TO GRADE SCHOOL TO LEARN HOW TO SPELL. I have made errors on posts, but I am NOT bragging about things, YOU are. I will admit I didn’t proofread my posts all the time, but for someone that is bragging about their master’s degree, you sure look STUPID AS ALL HELL telling me about have a master’s and then can’t even SPELL or use punctuation correctly.
“legitamate” legitimate
“respone” response
“punctuacting” punctuating
“awarness” awareness
“wont” won’t
“rediculous “ ridiculous
“apoligize” apologize
“corporat” corporate
“nevermind” never mind (These are 2 words, NOT one.)
“abhorrance” abhorrence
“disreguard” disregard
“alot” (2 words, NOT 1) I’ve BEEN knowing that. “a lot”
“dissappointed” disappointed
“wont” won’t
“Teq” Teq. That is the appropriate way to abbreviate.
Just look at ALL of these mistakes. Looks like you can’t spell worth a shit. GO BACK TO SCHOOL to learn HOW TO SPELL instead of bragging to me about a master’s degree. I have made mistakes in my posts, but I’m certainly NOT bragging about any accomplishments I have made in my lifetime. You are trying to make yourself to look so smart, when you’re not very smart if you can’t even spell correctly or even know that contractions have apostrophes. You don’t even know that the words “a lot” are just that WORDS, not one word.
“(I actually accomplished something in college).”
Looks like you didn’t accomplish much in grade school with all those errors.
“It is required that servers enter and exit the kitchen with full hands.”
Do you know why? It’s because the MORE people that get seated, the MORE they sell. The restaurant owners ONLY care about the MONEY, NOT if the customer is waiting an extra few minutes for their request. Do you really think the restaurant’s owner CARES if the server gets a no-so-great tip? HELL NO, they could care LESS.
“Just look at this message board - not one single person has supported a word you said.”
So what do you call all of your comments here, let’s see, YOU ARE AGREEING WITH ME?
“You are absolutely right, everything should go in order.”
“Some of the things you say have some bearing.”
Also, what do you call Marc’s comment, not agreeing?
“Anyway, I agree with your philosophy, and from my 6+ years of experience as a mystery shopper I can tell you that most of your comments are right in like with what most restaurants expect of their employees.”
That was his comment. He AGREED with me. You must not know how to READ very well just like your awful spelling.
http://www.make-better-tips.com/waiter-waitress-tips.php#menu
"Tip #2 - Know the Menu
Description: You should know the menu inside and out"
Meaning, the server should KNOW that marinara COMES with mozzarella sticks.
"Tip #6 - Check the Food Before Bringing it to the Table"
See how this tip states BEFORE bringing food to the customer?
"Description: If you work at a restaurant that serves sandwiches, fried foods, etc. that are likely to be eaten with condiments such as ketchup, mustard, mayonnaise, etc., and those condiments are not already provided on the table, do not wait until the food is served to ask if the customer would like the condiments! Ask them when they place the order.
Reason: If you wait until the food is served, they will have to wait with their food sitting in front of them while you retrieve the condiments. Even if you are quick, the wait can be agonizing torture for someone who is hungry!"
This tip states that you get information about condiments "WHEN ORDERING." Also this tip states the condiments should be brought out BEFORE the food is served.
"Tip #4 - Receiving Bad Tips"
"Was the service slow?"
"Did I ignore a request?"
See, it's NOT just me that feels that requests being ignored is irritating. Also, if the service is slow, it's NOT just me that gets pissed about it like the check taking 10 minutes to get to us.
"Tip #6 - Check the Food Before Bringing it to the Table"
"Wonderful Server: I’m sorry, the cooks forgot to leave the cheese off of your Penne Puttanesca so I sent it back. They should have a fresh dish ready in just a few minutes."
See, the server APOLOGIZES. THAT is the APPROPRIATE WAY to solve an error. NOT to just take the food back or go get whatever is missing and not apologize. See, if the server apologizes, that mistake feels not as bad at least to me anyway. I feel MOST people DO like to hear at least a "Sorry" when an error has been made.
"Don’t try to blame others when you are at fault."
How come they have a site with a LOT of the things that I’ve said that are considered GOOD service? Maybe it’s because I’m right and you’re wrong? Did you ever think of that?
http://64.233.179.104/search?q=cache:nwAMxVsPEuYJ:forums.customerssuck.com/lofiversion/index.php/t90.html+%22refill+without+asking%22&hl=en
“I'm also supposed to automatically bring a refill ... but sometimes they would have preferred something else - so I ask. Also, a co-worker was snapped-at by some idiot as she brought the free refill: "I didn't order that!!"
The person that snapped at the co-worker I AGREE WITH 100%. I DIDN'T ORDER THAT! I ordered "A dr. pepper" that is IT, NOT 2 or 3 dr. peppers.
"I prefer to be asked before I am brought a free refill. I tend to only go through 1 drink in a meal, and a good deal of the time, I don't even finish that first drink. I won't say anything about it, but it does irritate me when the server comes with a fresh drink and takes my half-full glass away. Seems awfully wasteful."
"I like one drink with my meal. I purposely drag it out so it will last the entire meal. I hate when the waitress just brings me a refill without asking. I don't drink it and it goes to waste."
"I would always ask people if they wanted a refill."
"I always hate when they ask you if you need anything else, and you say just the check, and they bring you your check AND new drinks. I always feel obligated to drink at least half of the new drink so that they didn’t waste their time."
See, ALL THESE PEOPLE AGREE WITH ME. It's ORDERING FOR THE CUSTOMER. If the server is TOO LAZY to come and ASK us, then their tip will be a little less, maybe 1% less of what I would have given them.
“You type only to read what you said, because you don't listen to anyone.”
You’re doing the SAME. You just happen to agree with some of the things I’ve said.
“You worked in a donut shop which is a long, long, long way from full service.”
Actually there are SOME similarities such as they had a couple of booths and some tables. I would go with my pen and paper, take down the customer’s orders, go get their drinks, refill their drinks, bring them their food and condiments if there were any, get them their check and ring it up. Sometimes they’d do like Denny’s and pay at the register. I’d have to make sure the food was correct and sometimes I could see it wasn’t and didn’t hand it to the customer WRONG. Also, at “Corky’s Bar-b-que”, http://thegreatsmokeymountainsparkway.com/_pigefor/pfcorkys.htm, they have a DRIVE-THRU just like the donut shop I worked at. It’s the TRUTH. I’ve been to the one in Louisiana.
http://memphis.citysearch.com/review/9461809
“AWESOME..great, best ever, drive thru service, best beans in town.”
See, even a sit-down restaurant that you tip at has a drive-thru.
Sure the differences are major like not having to bring a big tray of drinks to a table or big plates of food. There are some differences, but it’s NOT a LONG, LONG, LONG way from full service.
“I have an IQ of 147 if you care.”
WHO CARES and it DOESN’T matter if you can’t even SPELL.
“I have eaten at at least 2 restaurants in 47 states.”
Again, WHO GIVES A RAT’S ASS? I don’t that’s for sure.
Jenn
"Any normal person would focus their efforts in the place that would result in the biggest payoff."
GEE, isn't that a bit SELFISH of you?
You're only thinking of YOURSELF and YOUR income. You're the BITCH! YOU don't care about the CUSTOMERS, just YOUR INCOME. WHAT A SELFISH BITCH YOU ARE! I treated people the SAME when I served drive-thru, which 98% of the time NEVER tipped me, because it's DRIVE-THRU, that's NOT very common that people tip in drive-thru, but still gave them the SAME ORDER respect as the next person, whether the person was sitting inside that I would probably get a tip from or the drive-thru person that I wouldn't, I treated people THE SAME, whether they tipped me or not, because I'm CARING, UNLIKE the likes of you, which is SELFISH.
LOOK IN THE MIRROR at WHO'S THE BITCH by acting as if the next people at the table that give you 20% once, the same table 10% tip another time because you did lousy, you end up treating them worse than the people that tip 20% no matter what kind of service you give, good or bad. THAT'S NOT RIGHT or FAIR. It's the server's *JOB* to *SERVE*, so there should be NO PREJUDICED BEHAVIOR. I'd treat the table that gave me less money sometimes EXACTLY THE SAME as the table that gave me 20% each time for lousy service. WHY? Because I'm NICE and NOT selfish, which is something you AREN'T.
"Giving only menial service to your table because of the way you most likely treat your servers (and, yes, I agree that you probably get the service you deserve because of your demeanor) is not a form of prejudice. It is self-preservation and logic."
It IS a form of prejudice, otherwise, you wouldn't treat one table better because they tip more than the other, that's PREJUDICED. It's NOT logic, it's being SELFISH and just plain MEAN. Customers should be treated as EQUALS, not if a person gave you more money, so you care more about giving them better service than another table that gave just 15%.
"Working 19 hours once is not the same as working 12 hour shifts once or twice a week (or sometimes more)."
I've worked MANY, MANY, MANY double shifts as well as my NORMAL week(not counting summers because kids would be out of school and have more hours) would consist of at LEAST 50-55 hrs a week. Sometimes I worked 60-65 hrs a week. I also did lots of double shifts where I worked 16 hrs at at time, like 2p.m.-6a.m. the next morning. I also worked 6a.m-10p.m. a few times. So you don't know what the hell you are talking about. I worked for IRRESPONSIBLE people that didn't call in enough time or didn't show up, therefore, I had to work. I have had PERFECT ATTENDANCE at ALL my jobs, I bet you CAN'T say that? Sure, I took off a couple of hours for a drs. appt. before, but I have NEVER, EVER, EVER, called in sick before and even went to work at few years ago with a 99.2 fever.
"There is obviously not as complex a menu and apparently, you didn’t have to deal with as many different people (ie.: bartenders, cooks, food runners) as you would in a restaurant."
Denny's, IHOP, and Waffle House don't deal with bartenders as well as cafes and restaurants that don't have a bar. I DEALT WITH COOKS. WHAT AN IDIOT YOU ARE. We had burgers, chicken sandwiches, biscuits with you name it sausage, egg, cheese, bacon, ham, chicken tenders, pork chop sandwiches, philly steak and cheese sandwich, as well as COOK TO ORDER HOT GLAZE DONUTS and other things also. YOU are STUPID NOT to know I dealt with cooks. What PLANET are you from? I also had to deal with other people bringing the food I ordered, because since we had drive-thru, on the weekends it was more hectic, so if let's say I was doing drive-thru at the moment someone's food I ordered was done, then SOMEONE ELSE would give the food to the customer, NOT ME, which is the SAME as a *FOOD RUNNER*. YOU ARE a complete IDIOT. YOU KNOW NOTHING ABOUT DONUT SHOPS.
"If you’re in such a terrible hurry all the time that you can’t wait a few minutes to get your drinks, why the hell do you dine out?"
I'm NOT in a "Hurry", I don't think it's right for a server to take our order and then go to 2 other tables BEFORE putting the order in the computer. If I was in a line, I wouldn't be treated that way, so WHY make us wait LONGER just because it's NOT a line, that's still DISRESPECTING the FIRST people's time that ordered? If we were seated and our order was taken first, our order should be put in FIRST, NOT ALTOGETHER with 2 other table's orders. That's UNFAIR and I don't stand for that crappy service. Like the server that at Outback that I posted about that when he went to get all 3 table's drinks, which we ordered FIRST out of all 3, he had the GALL to hand a lady at the SECOND table hers. THAT'S JUST NOT FAIR OR NICE at ALL. It's VERY DISRESPECTFUL, VERY. I won't stand for that crap. He got $6 on a $41 and something cents bill. MOST of the reason WHY I gave about 15% is because he DIDN'T care about our time or feelings that we were seated BEFORE the other tables were, especially the second table with the lady that got her drink before us. It's NOT even about the extra seconds, it's about *RESPECT*. If I'm in a grocery line, I don't expect the person that is 3rd with 5 items go before me with 2 items. That is what happened basically. It was only my husband and I, that second table had 4-5 people at it. Hand a drink to them before us when we were seated and got to order before them is just DISRESPECFUL. I went in ORDER that request came in whether I got a tip or not, to respect a CUSTOMER, NOT to only think of my income.
"Eating out (sometimes) twice in a weekend is not very often."
That's YOUR opinion.
"it makes you look like a dumbass."
YOU look like a dumbass that you don't even KNOW that I had to deal with COOKS at a donut shop. HOW STUPID are YOU that you didn't know they had to COOK the donuts? They didn't fall from the sky into the shop did they?
"You really are a bitch."
LOOK in the mirror, you are the one throwing insults at me FIRST, WITHOUT KNOWING me. YOU are the bitch.
"And 4 cents? Ridiculous..."
It WASN'T YOUR MONEY so of course you don't care. Second of all, they would NOT have the saying "A penny saved is a penny earned" if it weren't TRUE. The 2 times I was overcharged would have been $0.08 and if I kept going 2 times a month lets say, that adds up over years and other customer's pockets. So $0.04 is NOT ridiculous, YOU are ridiculous for NOT CARING if a server steals from you, whether it's $0.04 of $4, it's the CUSTOMER'S MONEY, NOT the restaurants to take away from the customer. HOW DARE you say that it's ridiculous, it's still an OVERCHARGE. I've gotten a free pizza from Domino's for complaining about $0.04 that the person that rung up my bill, rounded every item I had a cent, because I had a competitor's coupon and even told Dominos, don't send me anything free, but they wanted to anyway. I complained because I didn't want them to STEAL from me EVERYTIME I go there to use a competitor's coupon as well as to HELP OTHERS NOT get overcharged. It PAYS LITERALLY to worry about $0.04. I bet you can't say you got something FREE for complaining about only $0.04? So it's NOT SO ridiculous is it when you get FREE FOOD out of it, even though I didn't do it for that, I did it not to be overcharged again. That's MY money, NOT Dominio's money. My subtotal was rounded from $20.96 which was supposed to be my total and the guy rounded it to $21. I got 2 orders of cheesy bread and 1 bread stick order which are all $3.99 and I got a pizza for $8.99 that was from a competitor's coupon. For some STUPID reason, the order taker just rounded everything. So it's NOT stupid to worry about $0.04, it ADDS UP OVER TIME and complaining about it got me a free pizza.
"I noticed his spelling errors also, but they were far overshadowed by your terrible grammar."
If he is SO DAMN SMART, he WOULD DOUBLE CHECK his work and spell correctly.
"And he probably doesn't care as much as you do about putting his best face forward on the internet and therefore, does not spell check his comments."
WHY would a SMART person need spell check? Are you really that dumb? A person that is really SMART, DOESN'T need spell check.
penelope
"Binging and pruging your 6 sides of ranch is not healthy."
I NEVER made myself throw up in my lifetime. I told you all how I diet. I eat less during the week and really less one day during the week to eat more on the weekend. I DON'T throw up my food. I'd rather have more weight on me than to throw up if that would be the only method to lose weight. I can't remember the last time I got sick. Honestly, it's been that LONG. I also don't order 6 sides of ranch. Usually 1 side of ranch is all I order. Sometimes 2 sides of mayonnaise. I am NOT sure where you get 6.
sweetcatriona
“DO YOU WRITE ALL YOUR DETAILED "SERVER MISTAKE OBSERVATIONS" in a journal????? SERIOUSLY!!! or do you obsess about it so much that a girl overcharging you a dollar and change for a side salad is SO ingrained in your mind, it will never be forgotten???”
I DON’T write them down, I just remember them, because situations that are bad HURT MY FEELINGS. It makes me pissed off to have someone overcharge me by doubting me that I just MIGHT be right like when I had 2 servers say “It’s what’s in the computer” when I was 100% correct or that they don’t have the decency to say ONE sorry to me. See, if I was wrong about an overcharge, I’d say I was sorry out of TRULY FEELING BAD that I accused them of overcharging me. I feel “How can ANYONE be so UNCARING” when servers don’t say their sorry or if they do apologize that they don’t handle the situation right away, as ANY mistake should take PRIORITY over the next person’s stuff since the person that had a mistake did ask for whatever BEFORE the next person’s stuff. Even if I or ANYONE else didn’t get much tips through the drive-thru at the donut shop I worked at for about 2 years, because people just don’t tip through drive-thru for the most part, I still *CARED* if I messed up orders and apologized, which MOST people DON’T apologize. It’s like not only do servers seem to NOT care about my food or check being messed up, but they don’t even care about their tip to pretend to care by apologizing and acting like they care. It hurts to see when someone doesn’t give a shit about your food being messed up and it’s THEIR FAULT 100% because they pressed the wrong button that you are sitting there waiting for your correct entrée that was taken to you completely wrong(which is 2 mistakes-1 putting in the order incorrectly and 2-(same server that took the order takes it to you wrong), meanwhile either my husband has to wait to eat(which I tell him to eat while the food is hot), so I end up eating alone or he’s almost finished his to where part of my meal is me eating alone. A CARING server that would make 2 mistakes like that would go ask the manager to comp the entrée for this MAJOR mistake. Even if the manager wouldn’t let, at least TRY to let the manager KNOW what’s going on. This way, I WOULD tip the servers for being CARING. I HATE having to call a manager over, because they are thinking “All I want is a freebie”, when that’s FAR from the truth. All I want is my order correct, things to go well, and if, and usually things aren’t perfect, I’d like to at least get the situation corrected as soon as possible and get an apology. About 80% of the time when my condiments are forgotten about, I maybe 3% of the time get an apology. That’s a MAJOR part of my meal. Especially, if I order a hamburger, I’m NOT going to eat it dry and if I order it with mayo and mustard on the sandwich, I may end up with too much mustard( I like a little, NOT a lot) and too little mayo( I like a LOT of mayonnaise), so if I ask for it on the side, I get to put the amount I want, than have to try to scrape off lots of mustard, which is too tart tasting to have too much mustard to me. I like mustard, but not tons of it on my sandwich.
“I ALWAYS profusely apologize if ANYTHING goes wrong.”
That’s GREAT; you are a RARITY for being caring. Do you apologize truly for ANYTHING that goes wrong? Like I don’t get why servers don’t think when I’ve ordered only 1 condiment, a side of ranch to go with my fries, that it isn’t important to me that they can’t apologize? I TRIED to help them NOT have as MANY STEPS, but they are making it harder for THEMSELVES, as well as making me not be able to eat my food the way I enjoy it when it arrives.
“People are still cheap.”
That has NOTHING to do with “Cheap”, it has to do with customers don’t want to go through that hell again. Answer this HONESTLY and I mean HONESTLY: For instance: Let’s say a customer says “I’ll give you a 40% tips(let’s say it’s a 20 dollar bill) RIGHT NOW BEFORE I get my food correct” that has done this several times before, so you know he’s telling the truth? Would you honestly try your best for this customer KNOWING you won’t have to give it back? Wouldn’t you try *HARDER* for the other tables that you DO have to try hard for to make the good tip and pretty much give mediocre service to a GUARANTEED TIP, because you know this guy PAID YOU ALREADY and the in order for you to make the MOST TIPS, you have to do well at ALL your tables, NOT just his. Or, do you feel because he *PAID WELL* for services rendered, you’d treat him like a king, which is WRONG, because his order isn’t ANY MORE IMPORTANT than Jane Doe’s order or ANY OTHER customer in that restaurant, by then making the other tables not tip you as well by treating the person that tips you no matter what(let’s say one of the times you messed up this person’s order completely, but still tipped you 40% tip), making pissed off customers and one happy customer, because that customer doesn’t CARE about wrong food brought to him, but everyone else does in the restaurant? WHY NOT CARE ABOUT ALL THE CUSTOMERS?
“People are still mean.”
Well, servers are MEAN by not TRYING to get the order correct by REREADING the order BEFORE taking it to the customer(NOT talking about food runners, I’m talking about the SAME SERVER that took the order as who brings the food out.) Also, the food runners don’t read the tickets half the time, which is UNCARING, so THAT is MEAN to not even ATTEMPT to READ a ticket to make sure the customer has EVERYTHING correct that they can SEE. By NOT TRYING to get the order correct by NOT LOOKING at WHAT you are taking to the customer is WRONG. I had a server at Chili’s last year that I told my order to, which she wrote down, but SHE brought out my food WRONG. I ordered “Grilled Baby Back Ribs with honey bbq sauce on them with substituting the bowl of cinnamon apples that normally comes with it for extra fries( I don’t like cinnamon apples), 2 sides of honey bbq sauce, 1 side of ranch, and 1 side of mayo. She comes out with the BIG BOWL of cinnamon apples on the plate with only my side of ranch as well as NO extra fries and has the audacity to ask me when she brought out our food “So what did you order” when she WROTE IT DOWN. That was just showing how VERY LAZY she was NOT to REREAD the order. She could have also STUPIDLY threw the paper away. WHAT GOOD DOES IT DO TO PRINT A TICKET CORRECT IF THE FOOD IS WRONG? The ticket being correct doesn't matter if my food is wrong, I STILL have my food wrong. It's like who's fault is it for making my food wrong is NOT the issue, it's that the food is WRONG that's the issue. Bringing it to me like that makes the server look like a complete IDIOT when that BIG BOWL is on the plate and she took my order. It's like NO EFFORT on her part to make sure I had EXACTLY what I ordered. It makes me mad that they can’t REREAD the order BEFORE they take it to me. I NEVER got ONE apology from her, NOT ONE. It turns out, she printed the ticket correctly from what the manager told me, because I had a margarita I had waited for about a half an hour, so that’s why I reported her to begin with. Cooks make mistakes and the server is supposed to KNOW WHAT they are taking to the customer that it is correct as far as what they can see without touching someone’s food. If I order a burger and you bring me a steak, the excuse would be “The cook cooked it wrong”, well WHY BRING it to me WRONG? I have some feeling of why, not just because some servers don’t remember or didn’t reread the order, but some servers may say “She’ll take it”, NO I won’t take something that I didn’t order. My point is, it frustrates me to see a server bring out the wrong food when THEY took the order, so WHY write it down just so you can put it into the computer? There are 2 steps to the process. The cook may forget something or not cook the correct food, but the server took the order, so they should not bring something that is incorrect that they can actually SEE, that is. The big bowl of cinnamon apples, she could see as well as my missing condiments. I sat WAITING for to eat my food, because I like to eat my fries with my ribs like MOST people do when they eat a hamburger, NOT to eat the fries by themselves and I also like to eat my ribs with MUCH MORE bbq sauce than the tiny bit that put on the ribs. It FRUSTRATES me that servers DON’T *TRY* to get the order correct. I wouldn’t go out to eat much if I had to get it “AS IT COMES”, because I LOVE condiments like ranch, mayo, mustard, tartar sauce, syrup like at Denny’s, etc. That’s what makes the food taste better to me. I don’t care as much for the food without the condiments. Normally, for instance, I HATE McDonald’s hamburgers, but the big mac has the special sauce, which makes me LIKE the big mac. I HATE their regular burgers that don’t have the special sauce. Condiments are important part of the meal I feel for me anyway. Just like bleu cheese is important with chicken wings. Usually bleu cheese is served with wings. Also, marinara is served with cheese sticks, etc. Dipping sauces and things to put on a sandwich ARE important to the meal.
I don’t get mad when I see a pickle under the bun( I HATE pickles), because I know the servers CAN’T see that or a wrong burrito filling or something they just CAN’T control(I KNOW they may have printed the ticket wrong, but I will think positive that the cook did the mistake), but they CAN control the wrong side being taken to me, like if I order a side of beans and you bring me mashed potatoes, well if you took the order, you should go down the list saying “check, check, check”, making sure the items are CORRECT that you are bringing the customer. A SMART server would tell me “The cook cooked yours wrong, but it will be out shortly and I’m so sorry about this”, even though it’s NOT the server’s fault, it’s a NICE GESTURE to apologize for the customer’s food being messed up instead of doing something STUPID by going bring me a pasta dish and I ordered a burger. It’s like NOT TRYING OR CARING to TRY to make sure the order is correct. THAT is what is MEAN, NOT to even *TRY* to get the order correct.
“(I would OBVIOUSLY ring in alcohol or appetizers first, before greeting my next table).”
At least you are a DECENT server that would put in the order, in the order that people were seated in. That’s NOT what happened at the Outback experience I posted about. He got all 3 table’s food orders before going to put the orders into the computer.
“You are one of those (fortunately) sick customers who use tips as a game. It is your entertainment when you go out.”
“You are so busy looking for perfection in a business that will never be perfect.”
I DON’T know WHERE you get this stuff? ALL I want is PERFECT SERVICE, which I’ve had MANY TIMES and the servers got 25% and sometimes OVER that for their tip. I paid $12 for a check that was $42.53 at Chili’s in November 2005, I keep my receipts. That was a little over 28% tip. She did PERFECTLY. Before I could ask to get the condiments before my meal, she OFFERED (which is RARE) to bring the condiments to me BEFORE my meal arrived, because she said “The food runners may not remember these when the food comes out.” See, that’s a CARING server that wants to make SURE I have what I’ve ordered. She did VERY, VERY, VERY well and there were NO mistakes what-so-ever as well as not waiting long for the check or it to be rung up or anything like that. I PAY people to do their job well, which is the way it SHOULD BE. You treat me like my experience is important, and I’ll treat you the SAME WAY. It’s NOT a “GAME” as you said, it’s so I can enjoy my experience with out a lot of small mistakes or a major mistake such as the completely wrong entrée. WHY pay people if they DON’T do their job? Their job is TO INSURE PROPER SERVICE(TIPS). If they make a tiny mistake, such as no salt on my margarita glass which I’ve asked for, I don’t count off at ALL if the service was spectacular and they have apologized, but if the make many mistakes, it just makes me feel like they aren’t even TRYING to do their best. It’s almost like “What ELSE could go wrong” when I get many mistakes happen, but when I have PERFECT service besides a tiny mistake that they’ve apologized for, then it’s like NOT having the mistake, because they’ve done well as a WHOLE. The WHOLE service was great, so WHY dwell on a tiny mistake such as no salt on the rim of the glass when they’ve apologized for it and they fixed it right away. But when the server doesn’t fix the situation right away that is minor and doesn’t apologize, it feels like a BIGGER mistake than it what it really is.
“(I'm NOT going to waste MY 30 seconds of time to tell her my weird rules about refills”
It’s NOT “WEIRD RULES”, it’s COMMON SENSE that the wait staff SHOULDN’T be doing the ordering, that’s the *CUSTOMER’S JOB*. You KNOW that’s the way dining should be, NOT for you to tell them what YOU think they want. WHY you think ANYONE has a RIGHT to *ORDER* for someone else WITHOUT THEIR CONSENT?
“And talking before ringing in food”
“Or cleaning off the dirty table next to me, so I don't have to look at nasty dishes.”
Chit-chatting about “How’s your day” BEFORE they have a chance to order is DELAYING customer’s food. That’s what is MEAN and UNCARING. You say customers are mean, well, think of their *WAIT*, and they’ll HOPEFULLY, be nice back. Let’s say if you’ve overcharged me, but you go buss a table instead of going to fix the problem, I’m going to give you ZERO for taking MY TIME up for YOUR mistake for freakin dishes of all things. Customers want to LEAVE when they are ready to go, so if you make a mistake on their bill, don’t piss them off even MORE by making them WAIT LONGER. Honestly, I don’t have to watch you buss the table and you COULD go fix the problem RIGHT AWAY if you CARED about the customer's time. The dishes will be there AFTER the problem is fixed and the table we are at will be cleared faster, so it CAN be as they say “Turned and Burned” faster. I find servers to be MEAN, but NOT CARING about customer’s time. I’ve had a waiter at Applebee’s this Jan. actually come to our table(so we DIDN’T call him over) to ask if we needed anything else, which we said just the check. So instead of going to get the check, he starts piling up dishes at a table about across from us and starts bussing the table as well as he ends up going to greet a new table. Now, WHY asks us if we need anything, only to go clean up? WHY NOT just go get the check and think of the customers that would like to leave and the table would be free for another party to sit at FASTER, which would mean MORE tips for him, the more people get seated, the more tips more than likely you’ll make. So HE was being MEAN by making dishes more important than our time. When I worked at the donut shop, sometimes it was busy and I didn’t have time to clean off the booths. So if someone walked in, I NEVER, EVER, EVER, made someone wait for me to clean. I IMMEDIATELY went to the counter and said “May I help you?” Do you know why? Because I CARED about customer’s time. This person may NOT want to eat inside that they are ordering at the front counter, so their time is MORE IMPORTANT than those dishes I could get AFTER they’ve left even. THAT is CARING of me. I would NEVER make someone wait for me to clean off a table UNLESS they wanted to sit at that booth, then OBVIOUSLY, I’d have to clean it, but otherwise, the table would just have to sit there dirty until I could get to it. I also NEVER, EVER, EVER, made someone wait in drive-thru for me to clean up inside. That’s just NOT THINKING of CUSTOMER’S TIME. I ALWAYS put the CUSTOMER BEFORE things I could do afterwards like I was MANY of times in the middle of restocking milks and STOPPED IMMEDIATELY to say “May I help you” when someone walked in. So I don’t know why you feel people are mean if you are mean back in you actions? You have to think of the customer’s time as well as be nice. If I have an overcharged bill and you got an item on the check taken off, then you don’t come back for 10 minutes to give us our credit card back or change, were you REALLY sorry? The answer is NO. Take care of mistakes FAST, not to delay the customer even longer than they already are. Being NICE is to take care of a mistake as quickly as possible. Now if you tell me that the computer is down and you’ve been trying for 10 minutes to get my credit card rung up, then I UNDERSTAND COMPLETELY, that’s NOT your fault, but to buss tables before fixing a mistake is EXTREMELY UNCARING.
This happened a few months ago. I was overcharged on a sandwich my husband ordered that was wrong in the computer. $6.99 it was supposed to be and it had $7.29. Well, the server NEVER apologized once and looked surprised. She said she’d get a manager. The manager took half off, but this was the MANAGER that decided this, because by her not apologizing, OBVIOUSLY, she didn’t give a rats ass about giving it to me free or some off the bill if she didn’t apologize. Anyway, she finally picks up after 10 minutes of the manager fixing the check, she comes to pick up our check and credit card, and then has the audacity to WITH IT IN HER HAND, go to another table to greet them and get their drink orders BEFORE going to ring up the check. Well, she got a big fat ZERO tip for being so EXTREMELY UNCARING. I also made DAMN SURE that the website knew about my complaint and NO, I didn’t get a freebie out of it besides the half off, because I specifically told them NOT to, that it does NO GOOD to get something free if I have to go through the same problem again and again, it’s all about the HASSLE of getting it fixed and the fact that she NEVER apologized. Granted, the computer was wrong, which is the management’s fault initially, but *SHE* is the one charging me and *SHE* is the one that works there, so *SHE* should have compared the menu prices with the check or memorize them if she wants to, which I think it would be too much trouble to try to memorize all that, but to at least compare what the customer SEES with the check is what she DIDN’T do, which IS HER FAULT, which is handing a check that is WRONG to the customer. Servers aren’t ATTEMPTING to get things done right. I understand they want to rush, but rushing makes mistakes happen more often.
“I'm going to see if she can psychically guess what my pet peeves are, and I will grade her on her mind reading skills.”
Thinking about CUSTOMER’S TIME is COMMON SENSE! Honestly, do you like WAITING in a long line? If you are truly honest, you will say “NO”, that you’d rather not have to wait at all. WHO LIKES WAITING? I HATE IT and MOST of the world HATES WAITING. If you put dishes ahead of customer’s time, you are thinking just about *YOUR*work as well as the next customers that you can get tips from, but you’re not thinking about the customers that were there BEFORE the new people are seated that just asked for their check. The people that were there BEFORE someone else should count MORE than objects that will be moved off the table AFTER the server gets the check as they’ve requested. Answer this question: “Do dishes tip you?” The answer is NO, so WHY worry about objects that DON’T tip you over thinking of customer’s time, so they can think of your tip MORE. Request should be TOP PRIORITY over things that can be done later, like restocking. I use to sometimes work the 2p.m-10p.m. shift at the donut shop. I sometimes can on the shift WITHOUT the things that were supposed to be done, like the ice bin was completely empty. One time I had to go get ice from the back, I got a couple of scoops, but that’s it. I normally fill the bucket 2 times and a half to fill it all the way up, because a customer was waiting for their soft drink they just ordered, because I didn’t get a CHANCE to refill the ice BEFORE they walked in or ordered it through drive-thru. My point is, I WAITED to fill the ice bin all the way up until there were no requests to make the customers not have as long of a wait, because I know I HATE waiting for things, so I treat them the SAME WAY I like to be treated when I’m a customer. I NEVER, EVER, EVER, EVER, took customer’s time for side *CARE* by going to do the request that was just asked, NOT to go buss a table.
“Ever hear of positive reinforcement?”
As I said before, giving them a *GUARANTEED tip” just makes servers not give a shit if your service is good or not.
http://www.restaurantreport.com/Greatdebates/tipping_p1.html
See, some people on this page said a thing or to about they way they feel about tipping. To POSITIVE REINFORCE would only make the server know “I’ll make money anyways, so WHY bother, let me just do the LEAST I can, because I KNOW I’m going to get 20% anyways.” Servers KNOW if they’ve messed up like if they forgot things or got things wrong. They aren’t stupid you know. They know when they didn’t truly deserve the tip they got if they did get a STUPID customer that wants to just pay the person anyway for doing poorly. That’s just making OTHERS get BAD SERVICE also. You take AWAY from the tip, because the service was TAKEN AWAY from what it SHOULD BE LIKE. Give complete service that is great and you HOPEFULLY will receive a great tip for your efforts. I’d still give 10% instead of zero for someone that asked the manager to comp something if they messed up my entrée or overcharged me, because they still made a MAJOR MISTAKE. They will NEVER LEARN if they aren’t punished in some form or another. I got one ticket in my lifetime from an accident, but I LEARNED from that experience not to rush when I change lanes, which that’s what the ticket was for, which was the accident I caused myself and the other person. Don’t you get it? People are PUNISHED for their mistakes by LAW ENFORCEMENT, so WHY NOT EVERYTHING IN LIFE? Sometimes people don’t learn, but they end up getting tickets or going to jail or whatever. Maybe one day when they get so many tickets they can’t pay them, they’ll learn. Well, I LEARNED from my mistake that I had to pay about a $150 ticket for me rushing as well as took off of work to go to court(which the police officer told me I could plead it to a non-moving violation since this was my first and only ticket) as well as my insurance went up. See, there are *CONSEQUENCES* to mistakes. We ALL make mistakes, but try to LEARN from them. If you get a 40% tip EVERYTIME, whether or not you get an order correct, what have you learned? ONLY to KEEP on doing what you are doing by giving the LEAST amount of service possible and just care about YOURSELF, instead of actually caring about the *CUSTOMER* instead. I LEARNED from my mistake.
I LOVE what Jason S. Smith had to say: “So the next time that you feel you are being punished by a poor tip, ask yourself these questions - how did I go above and beyond to give my guests an outstanding experience?”
YOU GET WHAT YOU GIVE! You give 10% service; you should receive 10% service. You get orders all wrong twice and no apology, you get NOTHING, because you did NOTHING to PREVENT these mistakes from happening over and over again. YOU SHOULD RECEIVE WHAT YOU PUT INTO THE SERVICE. Like if I bake a cake, but I don’t check on it, I may get a burnt cake. If I bake a cake, but keep checking on it, the cake may come out golden (yellow cake). What EFFORT you put in, THAT is what should come from the tip. You give me 20% service; I may give you MORE if I feel you were pretty attentive. LOOK AT THE SERVICE AS A WHOLE, like what Jason S. Smith said.
http://www.micheleagnew.com/main/2005/08/wanting_your_op_5.html
This is about the service charge in New York restaurant diners have.
Guppyman
“Why should a waiter strive for excellance if they are getting their money no matter what. try to get a drink refill in that restraunt...”
Weedom
“Service would go down the drain as there would be no incentive for waiting staff to strive for good service.”
http://waiterrant.net/?p=187
Ashley
“I can guarantee you that if restaurants abolished tips the customers are going to get terrible service. “Oh, you want ketchup with those fries? I’ll be off the phone in 5 minutes.” People think they get crap service now? Wait until servers have no incentive to treat customers right.”
franny
“The possibility of a bonus, as Paul mentioned many comments ago, was held out almost like a big year-end tip.”
Basically franny feels that her great efforts AREN’T APPRECIATED ANYMORE, because she’s not being able to make more money. So if servers are REWARDED for good service, people tend to feel that they did a good job and to CONTINUE to do so. See, this person feels “WHY BOTHER”, because she knows she isn’t going to make ANYMORE MONEY. I totally UNDERSTAND the FRUSTRATION, that you try hard, but the customers aren’t tipping, because they have a service charge instead, so you end up not making as much as if customers were able to give you tips as INCENTIVES for a server’s good work. It’s frustrating anywhere to give it all you got and no raise or no good tip. So if the next time you do well instead of this time doing poorly, you’ll receive a great tip. The point is to make the experience BETTER by showing them what *NOT* to do. They KNOW that they forgot things or messed up their order. The great question is just like Jason said above, basically “Did my experience go as I would have liked it to go as far as the service goes, NOT the taste of the food if I am trying something and don’t like it.
My point is, tips are so you can try to do your BEST. If you know, “I’ll get paid anyway”, well you WON’T TRY HARD NEXT TIME NOT TO DO THE SAME MISTAKE OR MISTAKES. There WON’T be ANY INCENTIVE TO DO SO.
I am NOT about to give someone a good tip for treating me poorly and not even apologizing. I start at 20%, but then it CAN go higher like 25% or even more than that and it can also go lower than that. 15% is average, doesn’t apologize, that’s definitely UNDER 15%, because have the decency to be a NICE human being. MOST people want to keep tipping around that aren’t even servers, because they KNOW they’ll get CRAPPY SERVICE if there are NO INCENTIVES to do BETTER.
People don't go out to eat to have mistakes happen. They go out to eat to ENJOY themselves, NOT to receive a wrong entree or get overcharged. I am SO SURE people's purpose for going out to eat is to have a miserable time having many mistakes happen. I think NOT! The times I got extremely bad service, if I could have had a crystal ball and could predict the furture, I would have known NOT to go out to eat at that restaurant. WHO GOES OUT TO EAT TO GET THEIR FOOD MESSED UP? Yes, mistakes happen, but handle them in a CARING manner. The mistake is still a mistake if it is a major one and SHOULD still be accounted for so it NEVER happens again to that customer or ANYONE ELSE for that matter. You can't make up the person's time waiting for their correct entree, because it's gone, but you can ask the manager to comp the entree and you can profusely apologize. My point is, people are still irriated with a situation like that, whether they get it free or not, their experience has been ruined, so a lowered tip SHOULD be the way to tip so the server can LEARN from this, NOT so they can do it again and again. Pay someone well to treat me shitty again and again is STUPID!
“YOU GET WHAT YOU PAY FOR.” That is a GOOD SAYING. Well, if I got crappy service, I pay a CRAPPY tip. If I get GREAT SERVICE, I pay a GREAT TIP.
carebear16
"You don't have to remind us what you have to drink when you need a refill; we only got your order 5 minutes ago."
Actually, that's NOT TRUE AT ALL. Just this Friday I went to Chili's and the server ADMITTED SHE FORGOT MY DR. PEPPER. She apologized for it. She didn't even bother to write it down, so NO WONDER WHY she forgot. She brought my margarita and my husband's tea, but NO Dr. Pepper. So, YOU'RE WRONG, servers do forgot like EVERYONE ELSE in the world. My "Perfect Margarita" that's the name of the margarita at Applebee's got forgot about for 25 minutes, so I wasn't going to sit ANY LONGER and ASKS "Do you know what happened to my margarita?" He apologized PROFUSELY and brought it RIGHT AFTER I asked him. People DO FORGET. Another time at Chili's another server forgot my dr. pepper and no apology that time. I've tried to order it first instead of the margarita and sometimes last instead of the margarita being last to see if it would help, but servers still forget even if it's written down even. Another time, a waitress's first day she told us, she forgot my dr. pepper also, but didn't apologize either. So YOU'RE WRONG, you do have to REMIND PEOPLE AT SOME POINT, OTHERWISE, I'll be waiting 30 minutes and no drink still. Heck, I am a person that usually will wait for a mixed drink because I know the bar can be pretty busy, so I took it as that it's just really busy, but I waited a lot longer than usual, so I spoke up. The waiter truly FORGOT about my margarita at Applebee's, otherwise, I think he wouldn't have apologized and brought it immediately after I asked him.
"Also diet coke and water don't automatically come with lemon so don't be rude when we don't bring you one."
I am the OPPOSITE of that COMPLETELY. I feel if I order water, NO LEMON should be on the glass, because I ordered a glass of water, NOT a glass of water with lemon. I don't get too picky about it, because I just take the damn lemon off the glass, big deal. But I NEVER EXPECT a lemon on a glass of water, because I DON'T want something I didn't order. I am NOT sure WHY water is served like that a lot of places it's just STUPID. I have had a server repeat my order by saying " a glass of water with lemon", but I didn't say lemon, but it was so loud in the restaurant, she didn't hear me say "no lemon", but as I said before, I just take the damn lemon off. It's not a huge deal, but I think it's STUPID that water is served with lemon. I feel if a customer wants lemon, ORDER it that way.
"Remember our name when we greet you, don't call us hey you or scream excused me across the store."
MOST of the time I NEVER remember the server's name. I am NOT good with names at ALL. I have a bad short term memory as far as saying a name one second goes. I NEVER said something so rude like "Hey you", that's just plain RUDE. I NEVER screamed to a server either, that is mean and can get you thrown out. I could NEVER IMAGINE being that mean to someone.
"So next time you eat out and wonder why the service was so bad take a look at yourself and how you treated the server."
Actually, it's all about if THEY are nice. I am NICE. I say "Can I have some extra napkins? or "I would like another dr.pepper." I don't do ANYTHING MEAN, the servers just don't CARE if they get your order right, because I hardly EVER order "AS IS" on the menu, because I don't like the food as it comes. I usually have sides of mayo or ranch and substitute sides, because I don't care for some sides like I'm NOT going to go out to eat, to eat vegetables, when I could eat that at home. So I usually substitute fries for vegetables as long as the restaurant lets you substitute, which MOST chain restaurants let you substitute usually.
"As a server I would like guests to understand please don't sit there on the phone and wonder why you aren't being greeted."
I DON'T have ANY CLUE WHY you are telling me this? I have NEVER, EVER, EVER, EVER, EVER, been on my cell phone when I was greeted, EVER! I feel that is EXTREMELY RUDE!
"When you are completely full do you want to stare at a dirty plate or get it out of your way."
Actually, if I can get my check faster, I'd MUCH RATHER it be on the table and the server can always put the dirty dishes on another DIRTY table, which is handling it AFTER the check is given to save the CUSTOMER TIME. So I DON'T care if they pick up my plates as much as my check being delivered in a timely fashion or my drink order to be delivered to me in a timely fashion. I'd MUCH RATHER get the thing I've requested for FASTER than to see you buss a table that's NOT EVEN OUR TABLE and has NOTHING to DO with OUR TABLE. WHO CARES if dishes are on the table across from us, I want to get our requests as SOON AS OUR TURN is OUR TURN, meaning, if someone else asked for something BEFORE us, get their stuff BEFORE us, don't delay THEIR stuff to buss the table, HOW RUDE! You act like it's rude to be on a cell phone, well it's just plain rude to make dishes more important than a person's time. THAT is RUDE! Those dishes will STILL BE THERE AFTER you get those requests, so WHY MAKE A CUSTOMER WAIT LONGER FOR DISHES?
"The reason why you get bad service is because you are probably a complete bitch to everyone the minute you walk into the door."
NO, it's because my orders are EXTREMELY COMPLICATED so they mess them up a lot. Like can you remember all this order from Chili's: Oldtimer-medium well,with cheese, with just lettuce and extra onions only, 1 side of mustard, 1 side of ranch, and 2 sides of mayo. Fries- NO salt, lightly cooked
See, the servers and food runners have MOST of the time forgotten the condiments, which are EXTREMELY IMPORTANT when a sandwich isn't to great DRY. I also hate ketchup, so I dip the fries in ranch.
Another hard order: Grilled Baby Back Ribs with HONEY bbq sauce on the ribs as well as 2 sides of HONEY bbq sauce, 1 side of ranch and instead of cinnamon apples, I would like extra fries-no salt, lightly cooked.
The reason why I have to tell them to put bbq sauce on the ribs as well as on the side is because I've even ordered saying"2 EXTRA sides of bbq sauce" and 2 servers at different restaurants interpreted as saying the bbq sauce on the side not on the ribs, which I ended up getting DRY ribs, which is NOT what I wanted or ordered for that matter, so I have to be SO DAMN SPECIFIC or they'll misunderstand me like those 2 servers did. I really don't get WHY they ask if I say "Sides of Extra sides", because I NEVER said I wanted the bbq sauce "on the side", so I am NOT sure HOW they got so confused about that? I LOVE LOTS of bbq sauce, so even when I said extra, it still got messed up, so I have to tell them SPECIFICALLY I want bbq sauce ON THE RIBS also. I just figured normally it comes that way, but they thought I was saying I wanted it on the side, but I NEVER said that, EVER.
My point is, THAT is WHY I have bad service, they DON'T get things right, because it's NOT "AS IS" on the menu, but I DON'T LIKE THE FOOD AS IT COMES AT ANY RESTAURANT, UNLESS it is a pasta dish, and then even, I've at Applebee's when they had a few years ago "Blackened chicken Fettucine, asked for extra pasta sauce, because sometimes they wouldn't put as much as other times, depending on what cook was cooking. My point is, I hardly EVER get things "AS THEY COME", so things get messed up. Also, by me ordering a mixed drink and a soft drink, the server forgets about one of them and the server that forgot about my margarita, concentrated more on getting my condiments BEFORE my meal as I've asked because I hardly ever do get condiments with my meal like I order it. All I tell them is that "I'd really appreciate it if you can bring the condiments before my meal, because sometimes if another person brings out my food, they forget them." This way, I'm NOT putting blame on THEM, which they may take my food to me, but this way, I have my stuff WITH MY FOOD FOR SURE without sitting with my food getting cold waiting for the missing items that hardly ever come with my meal if I DON'T ask for them ahead of time.
"There's nothing more important than another thing in the restaurant."
YES THERE IS, it's the *CUSTOMER*. Who's tipping you those dishes that can literally WAIT or the CUSTOMER? Customer's time is WAY THE HELL MORE IMPORTANT THAN DISHES THAT CAN BE brought to the kitchen after. If I went up to a table after they ate and asked would you like anything else and the customer would say refills and a margarita. I'd take their plates and put them on the dirty table that had NOBODY at it and go put the order in as well as by the time then, the bartender may have one soft drink filled even and bring the soft drinks to the customers, THEN, pick up those dishes to bring them to the kitchen, this way, the customers AREN'T WAITING AS LONG FOR THEIR REQUEST. The dishes can STAY THERE UNTIL THE CUSTOMER'S REQUEST HAS BEEN PUT INTO THE COMPUTER AT LEAST YOU KNOW. If I order an appetizer, and I say we don't want an entree, we are just getting an appetizer, then if you pick up dishes at another table and go the kitchen first instead of putting the appetizer order in, you are making the customer's order take LONGER. The MORE TIME the ticket isn't in the kitchen, the MORE TIME the customer's wait for their food. THINK ABOUT CUSTOMER'S TIME. WHO GIVES A SHIT ABOUT DISHES WHEN A CUSTOMER'S REQUEST IS WAY THE HELL MORE IMPORTANT. WHO wants to wait LONGER for their food or drink? NOT ME and so doesn't everybody else want to wait longer if they don't truly have to. You talk about rude, well YOU are being rude to customers by not thinking of their TIME, just the cleaning up work that has to be done. Think of the CUSTOMER, NOT JUST WHAT YOU HAVE TO DO. If I leave the dishes there an extra minute, the dishes feelings won't get hurt or get pissed, because dishes are OBJECTS, PEOPLE MATTER MORE THAN FUCKIN DISHES! THINK OF PEOPLE! If you go to bring dishes our dirty dishes all the way to the kitchen and then get our check(let's say the computer terminal is RIGHT BY US), you are making US WAIT LONGER for fuckin dishes. You could just put the dishes on another table out the customer's way and go get the check, FORGETTING ABOUT going to bring the dishes to the kitchen until AFTER the request has been done FIRST. THINK ABOUT PEOPLE'S TIME and BE CONSIDERATE OF THEIR TIME. You want customers not to talk on their cell phones, well don't take THEIR TIME up to clean up, which is something you can do AFTER their request has been taken care of and YOU KNOW THAT'S THE TRUTH! Basically, you want them NOT to be rude to YOU, so DON'T be INCONSIDERATE OF THEIR TIME WHICH IS RUDE TO THEM. Dishes CAN WAIT UNTIL AFTER A REQUEST IS DONE. THEY DON'T HAVE LEGS YOU KNOW.
"If you have never served you have no right to tell someone how to do his or her job."
I HAVE served people at the donut shop at the booths, counter, and table. I have brought people their food, checks, condiments, refills, and check even. Also, I DON'T have to serve in a sit-down restaurant to KNOW WHAT KIND OF SERVICE is UNFAIR? I KNOW if I've just asked for something that dishes CAN WAIT. They are objects that CAN SIT THERE A MINUTE MORE, so the customer DOESN'T have to wait a MINUTE MORE. Don't you get that? THINK OF CUSTOMERS, NOT just the work you have to do. WHY should a customer have to wait LONGER so you can pick up dishes, especially if the computer terminal is CLOSER than the kitchen is? It's like WHY NOT SAVE CUSTOMER'S TIME instead of WASTES THEIR TIME? They DON'T NEED TO SEE YOU BUSS A TABLE IF THEY'VE ASKED FOR THEIR CHECK OR IF THEY'VE ASKED FOR ANOTHER DRINK OR DESSERT OR WHATEVER.
mark_skeeziks
“Why you chose to continue to put yourself through the same disappointment every weekend?”
Because I LOVE the food. The FOOD and mixed drinks are DELICIOUS. Also, if I get take-out, the food gets cold. Fries in a microwave is pretty crappy to me and even if I put fries in the oven, it’s still NOT AS FRESH AS WHEN IT’S COOKED. Just like Denny’s pancakes. Pancakes I find anway, don’t taste too great when they are cold or warmed over. Some foods just don’t taste good warmed over. Pizza is something that I feel is good even in the microwave or cold. It depends on the food it is. I like the experiences when they go well, which DOES happen, but it’s rare we have perfect service though. SOMETHING usually goes wrong or is forgotten about or we have had great service, but then the bill comes with an overcharge.
“Then you might understand that taking three tables worth of drink orders and then delivering YOUR order last if it was taken first, allows the server the opportunity to take your food order FIRST. But you chose not to see that.”
I DO see that, but the server SHOULD out of common deceny give the drinks in the order they were ordered and at EACH TABLE say “I’ll be right back” and then head back to our table since we ordered first out of ALL the 3 tables. We should receive our drinks FIRST, because he took our order FIRST. The server can ALWAYS have the OPPORTUNITY to say “I’ll be right back” EXACTLY WHEN THEY ARE ACTUALLY HANDING THE GLASSES TO THE CUSTOMER ON THE TABLE. You are the one that chooses NOT TO SEE THAT.
“MOST tables to enjoy getting to know their server and having conversation.”
Actually, tables that are in a big group usually, but not usually a small group like 3 people or a couple. If someone is on a date with someone, I doubt that they want to chit-chat with the wait staff. I am NOT saying it can’t happen, but it’s just NOT as LIKELY. MOST tables WANT to be left alone. If they want conversation, usually the customers MAKE the first conversation. That way you see if they don’t, then DON’T make them sit there hearing you tell them about your day if all they want to do is order. Everyone is different, so while some people may not care, others DO care if they wait longer for their food.
“Actually know what they are doing and how to please the majority of the public?”
Exactly, NOT EVERYONE, ONLY THE MAJORITY of the public. EVERYONE is DIFFERENT. Some people order things “As is”, some people want to chit-chat, some people don’t want to chit-chat, some people want their stuff ASAP, some people just want drinks for a half an hour and then order their food, etc. They don’t satify EVERYONE, otherwise there would be NO COMPLAINTS, EVER, which there are PLENTY of them outthere.
http://www.complaints.com/directory/2004/april/15/40.htm
http://www.complaints.com/august2003/complaintoftheday.august11.11.htm
http://www.complaints.com/directory/2005/july/7/26.htm
http://www.complaints.com/complaintofthedayfebruary12001.16.htm
http://www.complaints.com/september2003/complaintoftheday.september15.12.htm
Just look at ALL THESE DISAPPOINTED PEOPLE WAITING FOR THINGS LONGER THAN NECESSARY! LOTS of people ARE DISAPPOINTED with restaurant service, so it’s NOT JUST ME. People like the FOOD and DRINKS, just NOT THE SERVICE all the time.
“Say, "I expect to get my stuff before all other tables who arrive after me. I expect you not to engage me in conversation. I expect my bill within 3 minutes of my asking for it. I expect my bill to be correct. I expect to only be charged for the things I ordered." I'm sure that would go over really well.”
That’s definatley RUDE and NOT my way of doing things. I SHOULDN’T have to tell them don’t chit-chat with me BEFORE my order is put in, because it should be COMMON SENSE to not make the customer wait LONGER for their order. If I’m NOT making conversation, then that should say something. EVERYONE expects their bill to HOPEFULLY be correct. I don’t know who wants to get overcharged. I know most people would like to get undercharged. It’s COMMON SENSE that if when a customer orders a coke at Wendy’s that’s first in line and the next customer orders a coke also, that to be FAIR, you wouldn’t hand the coke to the second customer first as well as take the second person’s order BEFORE giving the FIRST person that ordered their coke first. SO WHY do that at a sit-down restaurant then? We all WAIT OUR TURN at the grocery store, in traffic, at the movies, in a bathroom even, ANY TYPE OF LINE, fast food places, drive-thrus like Starbucks or fast food, etc. If someone orders a coke before I’m even seated, don’t greet me, go get their coke first. BE CONSIDERATE AT LEAST!
mark_skeeziks
“So if you order a coke at Wendys and a person behind you orders a sprite and the coke runs out and they have to change the coke, but sprite is still working fine, everyone must wait for your coke to be changed because you ordered it first?”
WHY IN THE HELL SHOULDN’T THEY? The first person ordered FIRST, so WHY THE FUCK YOU ARE BEING SO DAMN UNFAIR YOU ASSHOLE? WHAT A FUCKING UNFAIR BASTARD YOU ARE? HELL WITH PEOPLE LIKE YOU!
I have had MANY of times the syrup ran out at the donut shop and I made EVERYONE WAIT UNTIL I did the FIRST PERSON’S DRINK FIRST, like it’s SUPPOSED TO GO! Did you ever hear the famous saying “FIRST COME, FIRST SERVED?” WHY do you think that person that is behind me should make ME WAIT LONGER for my coke just because it takes LONGER for my coke to get to me? THAT'S PRETTY DARN UNFAIR AND YOU KNOW IT! It’s like the bartender putting my white russian on hold and going to get another person’s order that only needs a beer. That’s NOT RIGHT and YOU KNOW IT! Who’s FIRST is FIRST, so if it takes 5 minutes to get the first person their coke, OH WELL for the Sprite person that will have to wait over 5 minutes to get their order. The sprite person was second so to be FAIR, they SHOULD WAIT! WHAT A FUCKIN JERK YOU ARE!
“If you are first in line at a red light and your car breaks down for some unknown reason, every car behind you should wait until you get your car going again until you get your car fixed because you get to go first no matter what at the light because you were there first?”
This is STUPID. If my car breaks down, I CAN’T MOVE IT BY CHOICE, it CAN’T MOVE so people WILL JUST HAVE TO GO AROUND ME. THIS IS NO COMPARABLE AT ALL. THIS SITUATION NO ONE HAS A CHOICE if the car CAN’T BE MOVED. With serving, the server CAN DECIDE of THEIR OWN FREE WILL TO BE CONSIDERATE to serve the FIRST PERSON FIRST. That is the DIFFERENCE WITH THIS STUPID STORY YOU POSTED. You CAN'T COMPARE THIS WITH THAT! There's NO CHOICE if the car can't move right away.
“You seem to only see things in black and white and not think of anyone but yourself.”
NO, if the first person WASN’T me, NO, I’d think of the person that was FIRST, FIRST and KNOW I HAVE TO WAIT *MY* TURN A LOT LONGER, because I KNOW I AM SUPPOSED TO WAIT MY TURN.
I bet you wait for a space in a parking lot by BLOCKING people when people aren’t even in their vehicle yet? I NEVER do that, EVER! If they are backing out, that’s one thing, but to still be putting their groceries away is another. I bet you hold everyone up to get into a lane? I NEVER DO THAT, EVER! I make a U-TURN if I miss my turn. So if you do hold up people, then LOOK IN THE MIRROR AT WHO’S THE SELFISH PERSON HERE? It’s NOT ME, it’s YOU!
alyse
“To treat their entire section as one giant table.”
That’s just it, THEY AREN’T ONE GIANT TABLE, THEY ARE INDIVIDUAL TABLES, SO TREAT THEM AS *INDIVIDUAL TABLES*. YOU ARE BEING VERY UNFAIR! Don’t you get if they AREN’T a GIANT TABLE, that you should be treating INDIVIDUAL NEEDS instead of everyone at once? It actually DID TAKE MORE time to get our 2 soft drinks at Outback. We could have received our soft drinks at 5:06p.m at least instead of 5:10p.m. and YOU KNOW IT! IT TAKES MORE TIME IF YOU WORRY ABOUT DISHES BEFORE PUTTING IN SOMEONE’S ORDER OR GETTING THEIR CHECK.
“Something cause you are a crazy bitch.”
NO, YOU ARE CRAZY and A BITCH TO NOT BE FAIR! If Jane Doe says she wants her check, don’t go to the next table to see if they need refills, go to get her check, because SHE ASKED FIRST for her check! WHY DO YOU WANT TO TREAT PEOPLE UNFAIRLY AND MAKE PEOPLE WAIT LONGER FOR THEIR REQUESTS?
mark_skeeziks
"The polite person at the register has asked another employee to change the coke in the back because the dispenser has run out."
NO, I served the coke as well as changed the syrup. So, unless *I* DIDN'T change the syrup, THEN I'd get the second person, while the OTHER EMPLOYEE got the syrup. I was talking about when *I* actually served people at the donut shop. *I* changed the syrup, which it's VERY EASY. So if *I* was the ONLY ONE that was doing it, then the second person has to WAIT FOR ME TO FINISH.
"Upon delivering their drinks, if the table says, "We are ready to order" what should the server do?"
Actually a SMART server would IMMEDIATELY say "I'll be RIGHT BACK, BEFORE EVEN taking the drinks out of the servers hand BEFORE the drinks even reach the table. THAT'S HOW!
denra baful
"In your mind they should always be taken care of first. Am I right?"
NO, NOT AT ALL! I have noticed sometimes it's supposed to be the OTHER TABLE'S TURN, but the server came to us and other times it was OUR TURN and the server went to another table. WHY can't servers just go in order instead? Let's say Jane Doe and John Doe are at table 2. Joe Schmoe is at table 9. Let's say I am Jane Doe and you are the server. John Doe orders a refill, but Jane Doe doesn't want any more. As you are heading to the bar, Joe Schmoe gets your attention he wants his check. Well, you get the refill fast from the bar and go to the table with Jane Doe and John Doe, well now I(Jane Doe) ask for a side of ranch. Well, you SHOULD say "I have any requests first, but I'll get it in a moment." You go to the computer and get Joe Schmoe's check and hand it to him. You go get the ranch and hand it to me. So, then John Doe asks for extra napkins. You would then go get Joe Schmoe's check and ring it up and bring the rung up check with credit card or change back to the table. THEN you'd go get the napkins and bring it to our table.
Do you see where I'm coming from? It's NOT that I feel "I'm" first all the time, it's that I wish servers would *GO IN THE ORDER THAT REQUESTS COME IN*. Like let's say someone before me at another table asked for something, the server SHOULDN'T BE COMING TO MY TABLE PERIOD, they should ONLY be concerned with THAT PARITICULAR REQUEST, since they requested something BEFORE ME, so it's ONLY FAIR that I have to WAIT. Even at bars and daiquiri shops, I've waited BEHIND people like a line even, even though it's not a line type of place, I make sure the person that's was BEFORE me, gets served BEFORE ME, out of being FAIR!
I also think it's HORRIBLE that when I've asked for a check or when a server picked up my credit card and check, they decided to buss a table or take another table's order. It's like FINALLY, it's OUR TURN, so let it be OUR TURN. It's VERY DISREPECTFUL to come to our table thinking "NOW IT'S OUR TURN", but the server thinks we need to watch him or her pick up dishes, which has taken a minute or 2 it's LITERALLY NOT JUST A FEW SECONDS 99% of those times, I GUARANTEE THAT!
"doughnuts (yes that is how it is spelled, not donuts, so get an education and learn how to spell the name of the industry it seems you are an expert of)"
http://dictionary.reference.com/search?q=donut
LOOK IN THE MIRROR, YOU NEED AN EDUCATION! BOTH SPELLINGS ARE ACCEPTABLE SPELLINGS IDIOT! GO BACK TO SCHOOL YOURSELF AND QUIT TELLING ME YOU KNOW HOW SOMETHING IS SPELLED, WHEN BOTH SPELLINGS ARE FINE!
Speaking of an Education, YOU NEED ONE, LOOK AT ALL THE SPELLING ERRORS! LOOK IN THE MIRROR HUN, YOU ARE A FUCKIN HYPOCRITE! YOU CAN'T SPELL WORTH A SHIT!
"resturant"
"I would love to witness you going into a resturant"
"fantastc"
"A fantastc world of culinary delight"
"resteraunt"
"Well because a typical resteraunt"
"hapens"
"what hapens next."
"youd"
"youd be YOU." (DON'T EVEN KNOW CONTRACTIONS, THAT'S PATHETIC, GO BACK TO FUCKIN ELEMENTARY SCHOOL!)
"that..fine."
Couldn't even spell "That's"
You want to be technical.
"kinda"
"what kinda equipment" (KIND OF YOU IDIOT!)
You got your NERVE telling me about an education, when you CAN'T FUCKING SPELL! See, I KNOW I HAVE SPELLING ERRORS A LOT OF TIMES. At least I admit I make spelling errors. Sure I have misspelled things, but this is a blog about restaurant service, NOT critiquing every grammar and spelling error someone has. So I am just telling you to look at YOURSELF BEFORE YOU TELL SOMEONE ELSE TO GET AN EDUCATION WHEN YOU NEED TO GO BACK TO ELEMENTARY SCHOOL, BECAUSE YOU CAN'T EVEN SPELL "RESTAURANT" EVEN. You call me possibly hypocritical, look at YOURSELF. I DON'T think I should be first all the time, because I am NOT always first. Sometimes you have to wait, but the difference is, if the server came up to you to ask if you want anything else, then they look like they are READY FOR *YOUR* TURN, NOT SOMEONE ELSE'S AND NOT BUSSING A TABLE TIME EITHER.
"probably a lesbian"
I've been married since May of 2002. NO, I DO NOT LIKE WOMEN.
denra baful
"Total differance about a typo from typing in a hurried fashion with no spell check, than a blatant disregard for an obvious spelling of one of your obviously favorite pastries."
YOU ARE STUPID. DIDN'T you READ www.dictionary.com? Also, you don't want to admit HOW LAZY ASS YOU ARE NOT TO SPELL CHECK YOUR POSTS AND YOU CALL ME NEEDING AN EDUCATION, LOOK AT YOURSELF. You disregarded the *PROOF* I'M RIGHT THAT *DONUT* IS a ACCEPTED SPELLING.
https://www.dunkindonuts.com/
GEE, if it wasn't spelled right, WHY THE FUCK WOULD THEY HAVE A SPELLING FOR IT AT A CHAIN DONUT SHOP? YOU ARE A COMPLETE DUMBASS!
YOU ARE THE ONE THAT'S CHUBBY PROBABLY. I keep my weight between 90lbs and 92lbs at 5'0" tall, so HOW CAN THAT BE CHUBBY? If anything, people tell me I need to gain a few lbs, NOT LOSE THEM.
I PROVED TO YOU THAT I'M RIGHT, HA HA! YOU'RE AN IDIOT THAT CAN'T EVEN SPELL CONTRACTIONS CORRECTLY! GO BACK TO ELEMENTARY SCHOOL IDIOT!
It's obvious by your writing that you have Obsessive Compulsive Personality Disorder. You need to get help for it.
Or you can become a regular on this board instead:
http://groups.msn.com/OCPD/messageboard.msnw
tnobno
" I was taught to treat my section as a big table... that way I don't have to make many trips to check on table one, then get there stuff, check table 2 and go all the way back to get there stuff... check table 3, and I notice table 4 is out of water, but ignore it cause i have to get table 3s stuff in the back... so yea... if i treated my section as one table I would only have to make one trip back."
That just shows how *LAZY* you are NOT to satisfy *INDIVIDUAL CUSTOMERS* as they ARE. In other words, THEY ARE *NOT ONE BIG TABLE*, so since everyone at each table is an *INDIVIDUAL CUSTOMER* they should get treated as such just like a *LINE*. Let's say John and Jane Doe are at table 4 eating their food. Let's say Jane Doe says she wants a refill on her soft drink. Let's say Joe Schmoe at table 7 asked for his check when you passed by. Let's say Jack Schmoe at table 5 asked for a side of ranch. Jill Doe at table 8 flagged you down and there are 5 other people with her and they ALL want refills, total of 6 refills to get. The RIGHT and FAIR WAY would to bring Jane Doe her refill FIRST. Then Joe Schmoe his check SECOND. Then Jack Schmoe his ranch THIRD. THEN Jill Doe the 6 refills of soft drink. You'd probably go get 7 refills, meanwhile making Joe Schmoe wait LONGER to leave, even though he was SECOND. You'd also make Jack Schmoe wait longer for his ranch, because it takes LONGER to get 7 refills than just 1 refill for Jane Doe. So HOW FAIR IS THAT REALLY DOING THINGS YOUR WAY? Joe Schmoe would like to leave and all you have to do to make that happen is go get 1 refill first for Jane Doe and come back to the computer to print out the check and hand it to Joe Schmoe. As I said before, you'd rather bring all 7 refills since you are heading to the bar and make Jack Doe and Joe Schmoe wait LONGER when they ordered BEFORE Jill Doe did. It's ONLY FAIR if you just go in ORDER than to make 2 people wait LONGER, because not only does it take MORE TIME to fill 7 glasses instead of 1, but also, you'd have to go to Jill Doe's table to deliver those glasses. Let's say at Jill Doe's table they want to order mixed drinks now since you delivered the soft drinks doing things YOUR METHOD which is OUT OF ORDER. 4 people out of the 6 people at Jill Doe's table decided to order 4 margaritas. Now, let's say they ask you some questions about the margaritas. NOW, NOT ONLY did you delay Joe Schmoe and Jack Doe for the time just to fill and deliver the drinks, but now you end up taking drink orders and being asked questions about the margaritas. So doing things your way, you end up making Joe Schmoe wait 3-4 minutes for his check, 5 minutes Jack Doe would be waiting for his 1 side of ranch. Does this make ANY SENSE NOW? If you do it the FAIR WAY, Jane Doe would have her refill FASTER, because it takes LONGER to fill 7 glasses than just to fill 1 of those glasses. Also, Joe Schmoe would have had his check. Then you would have went to get the ranch for Jack Doe. Then you'd get Joe Schmoe's check to ring it up BEFORE even getting those 6 refills. So do you get that you are DELAYING CUSTOMERS UNNECESSARILY just so you won't have to go back and forth? Reality is, Joe Schmoe would have been waiting 5 minutes at LEAST to get his check rung up doing it YOUR WAY. That's a bit LONG. My husband even went to go get ANOTHER server to get our server after waiting 5 minutes for the check request. People want to LEAVE when they ask for their check usually. My point is WHY DELAY PEOPLE? I can see if you only had 1 other refill to get that, which isn't too much more, but to get 6 other refills IS WAY MORE, especially, because out of all these tables, Jill Doe was LAST requesting the refills. There is a HUGE DIFFERENCE between getting 1 extra refill on the tray and 6 other ones. Especially, which it DOES HAPPEN LIKE THAT, Jill Doe's table ordered 4 mixed drinks as soon as you arrived to bring them their soft drink refills, so it delayed Joe and Jack A LOT LONGER than they should have had to wait for their request. My point is, it's NOT ALL ONE BIG TABLE, we are INDIVIDUAL CUSTOMERS, so TREAT US THAT WAY!
Are you just that LAZY NOT to think of EVERYONE'S FEELINGS INDIVIDUALLY? I am NOT even talking about tables, I'm talking about INDIVIDUAL people at the table. Like let's make another example. Joe Blow at table 4 wants a refill-first request. Jane Blow wants her check at table 3-second request. Jack Blow wants 4 refills at table 4-third request. Let's say doing it MY method I get Joe Blow's refill and find out that Susan Blow(wife of Joe Blow) wants 3 sides of ranch. You'd go to get Jane Blow's check. Then get the 4 refills for table 4. Then you'd go get Jane Blow's check to ring it up. THEN, you should go get Joe Blow's wife Susan her 3 sides of ranch. It's NOT like you are heading in the SAME DIRECTION, so it wouldn't make sense to go to the kitchen before ringing up the check. Also, if you are getting 3 sides of ranch, it takes TIME to fill those little cups and head to the kitchen. Doing it YOUR METHOD, you'd probably go get the ranch first, which is WRONG to hold up all those other requests that were BEFORE the ranch. Do you see where I'm coming from? Yes, Joe Blow's table was FIRST, but Joe Blow's wife Susan Blow asked for something else AFTER ALL THOSE REQUESTS. Do you see that I am thinking of people INDIVIDUALLY as I should like a LINE? Like SO WHAT if this table was first with their request for the 1 refill, that SHOULDN'T mean that Susan Blow's 3 sides of ranch should be top priority as long as it's NOT forgotten items(which is a mistake) just because Joe Blow's table has another request. Joe Blow's table SHOULD wait the LONGEST for the 3 sides of ranch, because it was the LAST REQUEST out of EVERYONE, whether it's at that SAME TABLE or not is IRRELEVANT, because it's NOT LIKE Susan Blow decided to ask for the ranch at the SAME TIME as the refill, that would have been DIFFERENT. NOW if Jane Blow's check was requested second to Susan Blow's 3 sides of ranch as well as the 4 refills as well as ringing up the check, then the asking for the check is just like asking to be rung up. The reason I catagorize it as ONE request is because nobody asks the server to ring the customer up, it's common sense to give the check and receive the payment by checking back within a minute or 2, which is the SAME REQUEST, even though it has 2 steps, it NEEDS 2 steps because people do usually at least glance at the check and have to get their money or payment method out, which in that time, I would get the 4 refills, then ring up the check. There would be NO REAL REASON to go get 3 sides of ranch and hold up Jane Blow from paying and leaving. You'd probably hold her up knowing how you see things as ONE BIG TABLE, even though her request(which the request for getting the check has 2 steps which is getting the check and ringing up the check) was BEFORE the 3 sides of ranch.
TREAT PEOPLE AS THE INDIVIDUALS THEY ARE!
"But still goes back just to complain and try to get something for free."
That's one thing I actually tell the manager or complaint line NOT to do is to send something for free. I go out to eat to have decent service. I want the problem FIXED. Sending me free shit is NOT GOING TO MAKE MY MEAL PLEASANT. It DOESN'T do ANY GOOD to send me a free $20 to get bad service again. WHO goes out to eat to get their order wrong or wait for their check for 10 minutes? I only want the problem SOLVED. For example: I wrote a comment recently to a restaurant website to tell them that JUST to FIX THE PROBLEM, DON'T send me ANYTHING FOR FREE, JUST SOLVE THE PROBLEM SO I DON'T HAVE TO GO THROUGH THIS AGAIN. I was overcharged due to a computer error. The sandwich my husband got was $6.99 ON THE MENU, we were charged $7.29, which it said that sandwich name on the check, but the WRONG PRICE. Well, anyway, the manager on HER OWN, decided to give me half off the sandwich, which I NEVER ASKED FOR HER TO DO THAT and NOR DID WAS A NOT NICE ABOUT IT. Now, that was generous I feel to give me half off, because MOST of the time, I NEVER receive something for getting overcharged. Well, anyway, I wanted NOT to get have this situation to happen again, because the server NEVER apologized, when even though the computer had the error, it's up to the *SERVER* to see that they are overcharging the customer. It's NOT *MY* job to BABY-SIT the check to make sure it's 100% correct, that's the SERVER'S job. Well, my point is, I told the guy that called back from my website complaint that I didn't want ANYTHING for free, because I had already received half off already and that I'd rather have the problem FIXED so this DOESN'T happen again to me or to ANYONE ELSE. They didn't send me anything else as I requested, THANKFULLY and the problem was SOLVED, THANKFULLY. MOST people WOULD want something else, but I didn't, because I want things to go as near to perfect as possible without having that situation. The thing that bothered me the most was that the server NEVER apologized. I know it's not like she pressed the wrong button, but still, she could have said ONE sorry. Also, she really pissed me off when finally the check was brought to me correct by the manager, the waitress came to finally ring it up after about 10 minutes of getting this fixed, she goes WITH THE CREDIT CARD HOLDER IN HER HAND AND GOES TO GREET ANOTHER TABLE, MEANWHILE WE'RE SITTING THERE WAITING AN EXTRA 2 MINUTES TO LEAVE. I feel that was RUDE. FINALLY it was OUR TURN to leave by her grabbing our corrected check you know and to go to another table is like a back stab. I feel considering she was TOO LAZY TO DOUBLE CHECK THE CHECK WITH THE MENU that she shouldn't have disrespected us MORE by making us wait more than 10 minutes to leave when *SHE* made the error, she should have the decency to correct it as SOON AS POSSIBLE. Of course she got ZERO tip for NOT CARING. If she would have apologized profusely and went to ring it up right away instead of greeting the second table as well as her not forgetting my ranch with an apology instead of none as well as at least ATTEMPTED to ask the manager to give us something for our inconvience, she would have received 10% instead of nothing. Even if she couldn't have took anything off the check, just the ATTEMPT shows that she would have *CARED* about us and that is TRULY WHAT COUNTS THE MOST. It's ALL about the way you *HANDLE* the situation. If YOU DON'T CARE ABOUT ME, WHY THE HELL SHOULD I CARE ABOUT YOUR TIP? Treat me with RESPECT and I'll tip you. Have COMMON DECENCY to say you're sorry, because as I said before, it's the SERVER'S job to double check the menu with the computer price, NOT MINE. Especially, the wait staff is there MORE HOURS than we were there and we NEVER ordered that sandwich before, so we didn't know the price of that sandwich before that night. She also would have received a tiny higher tip from the higher check amount if I wouldn't have said anything about the overcharge and just paid the check with the overcharge on it. I just don't understand why she didn't apologize even. That's just plain MEAN and VERY UNCARING. She didn't even apologize for her tip even, which if is STUPID of her. I feel at least be NICE about it. No, she wasn't rude verbally to me, but not very caring that's for SURE, especially to greet another table after having the mistake happen with the check and credit card holder with the credit card in the holder in her hand. I feel all she cared about was that she knew she wasn't going to make much from us considering this happened, so all she cared about was a fuckin tip from the table she greeted, NOT about OUR TIME OR FEELINGS, which is WHY she would have received a tip from us if she would have been CARING about it. I feel mistakes should take TOP PRIORITY considering that person is waiting LONGER for their request, because of the mistake that SHE MADE. My point is, I DON'T want the damn freebie shit if I'm going to be miserable when I go out to eat. It's like what's the fuckin point of going out to eat if things keep going wrong or a huge mistake such as an overcharge goes wrong. I want to go out to eat to ENJOY myself, NOT so my food gets messed up or I get overcharged, just to receive something free is NOT WORTH AT ALL, NOT AT ALL. If someone said wait a half an hour to receive a margarita and you'll get it for free. To me, that's NOT WORTH MY TIME. Do you understand that? I don't want things for free if they aren't going to solve the problems. If I receive something free, but have pleasant times from there out, then it was worth that restaurant's money to give me a little back, to get us back to the restaurant more often, which is the WHOLE REASON for giving freebies. If I have a complaint, but let's say I'd go the next day even and buy that sandwich. If I get overcharged again, what was the point of giving me half off the sandwich if I got to wait 10 minutes ALL OVER AGAIN to get things right just so I could have half off again? I feel MOST people DON'T think it's worth that. Heck a LOT of people would not even bother getting their $0.30 back, because it's NOT WORTH their time, it's just NOT, but I'm NOT going to let them rip me off EVERYTIME we'd get that sandwich, because it would add up over time. Also, it's the PRINCIPLE of it that I don't want a server to overcharge me. Yes, it was only 30 cents, but still, the menu states $6.99, THAT is what I should have been charged for the sandwich. My point is, all I want is to have things correct the FIRST TIME AROUND. I don't like when people rip me off, even though it's more than likely NOT intentional, it's still irritating. My point is, having things free only to be disappointed when you have the next experience is NOT worth it AT ALL. I'd rather NEVER get stuff for free and have PERFECT service and give 25% tip EVERY TIME than to have 1 mistake happen even and that is the TRUTH! WHO goes out to eat to be miserable?I go out to eat to NOT have mistakes happen or if they do happen to have someone that GIVES A SHIT ABOUT YOUR FEELINGS. Like I COULDN'T fathom not apologizing for ANY mistake out of just being NICE, NOT EVEN CONSIDERING THE TIP. I don't get apologizes quite a number of times even for HUGE mistakes like the server at Applebee's rung up the wrong table and overcharged my credit card about $11 in 2003. Now, that was HUGE. I NEVER received ANYTHING for free and NEVER got an apology. Heck the server didn't even stop immediately when I told him. He didn't say anything when I told him and just ignored me, which I feel he may have been trying to get us to pay the higher check for some friends of his at the table he billed us for. Anyway, my point is, I'd RATHER have given him the about 15% tip that he earned than to have left him NOTHING to go through that HELL and it PISSED ME OFF for HOURS AFTER just knowing he didn't even APOLOGIZE EVEN. HE RUNG IT UP, SO HE WAS AT FAULT COMPLETELY. He was by the manager when the manager was fixing the situation and the manager asked him what we had and he RECITED IT, meaning, I BET he did this on PURPOSE that he KNEW WHAT WE HAD. We were polite to him, we didn't say ANYTHING mean and if anything we went along with his converstation about how our mardi gras was when all we wanted to do was order considering we waited 15 minutes for a table, so it was VERY BUSY and we weren't rude at all. We went along with his WASTING TIME CONVERSATION NOT to be rude. My point is, I'd RATHER have had NO OVERCHARGE, than to save the $6 tip we were going to give him than to go through that HELL. Even if the manager would have been nice to give us a freebie, I STILL RATHER just have EVERY THING GO PERFECTLY INSTEAD and give 25% or MORE tip. You may not believe me, but it's the TRUTH! Freebies DON'T SOLVE PROBLEMS, EVER!
itsamadmadmadmadworld
"Part of a server's job is anticipating a guest's needs and fulfilling it."
NO, it's NOT a SERVER'S job to order for the customer. Since when does the staff get to make decisions for a customer like that? Also, if you get a refill BEFORE you *KNOW* they want any, HOW DO YOU TRULY *KNOW* IF THEY WANT IT? Notice I said *WANT*? Guest's have *WANTS*, NOT *NEEDS*! The server has NO RIGHT to order for a customer, NONE! Also, if it's their job, how come about 20% of the time we get refills without asking or letting us ordering them? How come it's NOT EVERYTIME we go to chain restaurants and ANY restaurants? Maybe it's because servers see that some people TURN DOWN refills or WANT SOMETHING DIFFERENT? Some servers may not want to be pushy either.
http://64.233.179.104/search?q=cache:nwAMxVsPEuYJ:forums.customerssuck.com/lofiversion/index.php/t90.html+%22refill+without+asking%22&hl=en
Palsgraf
Jun 24 2005, 02:12 AM
"I'm also supposed to automatically bring a refill ... but sometimes they would have preferred something else - so I ask. Also, a co-worker was snapped-at by some idiot as she brought the free refill: "I didn't order that!!"
Just look at how someone is SUPPOSED to do it, but that server KNOWS some people want something else or nothing else. NOTICE the customer said "I DIDN'T ORDER THAT", because they truly DIDN'T.
I would say MOST of the time people let me order for myself, so if it's supposed to be their job, HOW COME I HARDLY EVER GET AUTOMATIC REFILLS? Just maybe servers see they are making trips to the bar for NOTHING getting UNWANTED REFILLS, which is WASTING TIME AND STEPS? Maybe they want to think of what the *CUSTOMER* acutually desires and NOT what the server desires they think they should have?
"Perhaps you should frequent restaurants with a buffet that way you can refill your OWN DRINK and the only SERVICE you can BITCH about is YOUR OWN."
MOST buffets DON'T have fill your own drink. Cici's pizza does, but A LOT of chinese buffets DON'T have self serve drinks. A couple of seafood restaurants that I've been to don't either. So you DON'T know what the hell you are talking about. Self-serve drinks at buffets are RARE!
"Unless you have walked in a servers shoes.. you shouldn't tell them how to do their job."
Well if they'd do their job CORRECTLY, I wouldn't have a problem. I have EVERY RIGHT to tell them what to do.
"If you are not already on meds.. please consider getting some.. and quick."
That's YOU, because NORMAL people Don't *ORDER* for their customers. They let their customers order for themselves the way dining is SUPPOSED TO BE and ALWAYS HAS BEEN. If I order 1 coke, that's ONLY 1 coke. SO WHAT if a refill is free. That DOESN'T mean I want ANOTHER coke. You want to assume to be too LAZY to come to ask me or let me ask, then YEAH, I'm going to take some away from your tip from *ASSUMING* what I want, which is doing the ordering for me whether I want the coke or not is irrelevant.
itsamadmadmadmadworld
"Until you have worked four double shifts in a row.. 14 hour days with no food and no break.. Shut the F*** up."
We DIDN'T get breaks and I worked DOUBLE SHIFTS like one time 11A.M.-6:15A.M. THE NEXT MORNING(HAD TO DO REGISTER AFTER 6A.M.). I WORKED 19HRS WITH *NO* BREAK. I also worked 6a.m.-10.p.m. See, where I worked, sometimes people would NOT SHOW UP or QUIT, so if I worked and couldn't find anyone to take my place, which on the afternoon and night shifts, they only had 1 counter person, I was stuck there. The afternoon shift was supposed to be 2p.m. -10p.m., but sometimes they'd call me to come work for them earlier or they wouldn't show up at 10p.m. with NO CALL or call at like 9p.m. when I couldn't find someone to work the shift. I've done MANY TIMES DOUBLE SHIFTS at the donut shop, because this place was open 24hrs most of the time I worked there. SO YOU SHUT THE FUCK UP!
"A good server does anticipate the needs of their guests, of course you wouldn't know that because you have never been a server."
That's YOUR OPINION. I feel that it is AWFUL that you feel the need to do the ORDERING for the customer. I HATE it when someone tries to order for me or change my mind. MOST people want to order for THEMSELVES! A good server DOESN'T make decisions for their guest.
"Most mom and pop restaurants don't automatically refill drinks because they have trouble enough with the bottom line that the extra money that the refill costs counts.."
HOW come at Outback just recently and at Chili's I DON'T have ANYONE giving me a refill without asking 99% of the time? Maybe it's because servers don't want to order for their customers.
"You never really answered my question though.. do you really enjoy going out?"
When I have great service or good service, sure I do.
" It's like bringing you an extra side of ranch when they walk by and notice that you are out.. dropping of extra napkins.. fresh plates, fresh silverware.."
NO, it's NOT like that at ALL. If you give me extra napkins, that is NOT a product I'm consuming, nor is silverware. Also, a side of ranch can easily be put to the side of the table if I don't want it. These are NOT the same at ALL!
“Working double shifts while sitting on your ass doesn't count.”
I NEVER sat down. The ONLY time I sat for LITERALLY a MINUTE was the 19hr shift when it was like 3a.m. when it wasn’t busy. You WALK, WALK, WALK in that place if you do your work and CLEAN when it’s not busy as well as restock, mop, sweep, etc. I had to help refill the showcase by filling the donuts with cream or fruit flavors as well as powder them. In other words, I was NOT on my ass at ALL. So I am NOT SURE WHERE THE HELL YOU GET I WAS NOT BUSY? Sure, the night shift that’s from 10pm.-6a.m. wasn’t as busy, but there were customers sometimes. Sunday nights were the slow times at the time and I only worked that shift if someone didn’t come in, meaning I was working from 2p.m.-6.m., which is 18hrs. So you DON’T HAVE ANY CLUE of what you are talking about.
“Take a 5 table section in the middle of dinner rush.”
That’s the point, that they do have slow times, just like at did on the night shift. I bet most restaurants that are open for 11a.m. are busier at 7p.m. than 3p.m. wouldn’t you say than if someone went at 3p.m. on a normal day(NOT a holiday)? So it’s NOT ALWAYS that busy. Now the 6a.m.-2p.m. shift sometimes was VERY busy, but always had a co-worker during the week to work 6a.m.-11.a.m. to work with me. On Saturdays, they had 3 other people working with me only on the morning shifts. On Sundays, sometimes we’d have 5 or 6 people behind the counter working in the morning. My point is, it was BUSIER in the mornings and I worked a LOT of mornings. I would say, MOSTLY I worked mornings out of the 2 yrs off and on I worked there. It 4 years off and on between 1998-2002, but the actual amount of time I worked was about 2 yrs worth. I went to college between those times and I worked holidays sometimes.
“Within your system.. how would you handle this?”
In this order ONLY if you have EACH request in the order that it was told in, meaning if table one really did ask for something first and so on.:
1. Table 3's ( 5 people) food is ready. (since table 3 ordered BEFORE all these requests as well as their food would get cold, they will receive their food BEFORE ALL THESE request.
2. Table one ( 5 people) are sucking on their ice (they want refills) Go get refills and bring them to the table.
3. Table 2 ( 3 people) just sat down they need a drink order taken. Go get their drink order, go get their drinks, and bring them to them. I am talking about soft drinks, because if it is a mixed drink, it will take a while longer.
4. DEPENDS: If Table 4 asked for their ranch and refill AFTER Table 2 was seated then I’d go get table’s 2 food order as well as put it into the computer BEFORE I’d go get Table 4’s ranch and refill. If Table 4 asked for their ranch and refill first, then I’d go and get the ranch and refill. Let’s throw in that Table 4 asks for extra napkins. Well, that request is on the bottom of my lists. I need to go get Table 2’s food order and put it into the computer. THEN, I’d go get the napkins.
5. Table 5 - is ready to cash out.. they are 6 women.. all with separate checks and all paying with cash. Their bills range from 7.59 to 14.26.. All paying with 20's only have 8 ones and some change in your bank. And they are on lunch break and in a hurry.
You know what I feel about the “Lunch Break” situations. I DON’T do them, because I KNOW that I WOULDN’T have THE TIME to dine at non-fast food restaurant, so OH WELL, if I take time for 6 separate checks, I mean if they want to leave fast, they should just let ONE person pay and split the amounts at work or the next day even.
It would just take a LOT of time and hopefully they told me BEFORE they ordered, otherwise, that would take a LONGER time, which would be THEIR FAULT.
“Table 2 just sat down and you have to greet them within 30 seconds and get their drinks within 2 minutes.”
NO, if anything, there are MANY times where I get greeted 3, 5, even as long as 10 minutes. Usually 3-5 minutes is usually what happens MOST of the time, but NOT all the time. As far at the drinks go, HOW COME we waited 10 minutes from the time we were seated to get 2 soft drinks at Outback from the time I posted about in my blog? Just because he was triple sat, that’s supposed to be an excuse that he wouldn’t just go get our 2 drinks, because we didn’t get greeted until 3 minutes from being seated even. So if you think that’s REALISTIC times, you’re VERY WRONG!
Do you see my scenario I’d be going in the order things were requested in, because the food order was taken BEFORE the other requests, so I’d get the food order FIRST?
itsamadmadmadmadworld
"10 minutes is wayyyyyyy to long to wait to get drinks."
If you read my original blog entry, you'd see my husband and I waited 10 minutes from the time we were seated to receive our 2 soft drinks, because the waiter got triple sat and took our order first, then the second table's order that had 4-5 people(can't remember if it was 4 or 5) and the third table's order which at least had 2 people. He took 3 minutes to greet us to begin with. When he came back with approx. 9 drinks(all 3 tables worth), it was 7 minutes later, which 7 + 3 = 10 minutes and he even gave a lady at the second table hers BEFORE we received ours. My point is, 10 minutes IS WAY TO LONG, so WHY don't you agree with me then? I promise you, we were seated at EXACTLY 5p.m. and got greeted at 5:03p.m. We received our soft drinks at 5:10p.m. We had to wait for a table of course. This was at Outback if you would take the time to read my ORIGINAL BLOG you'd see that we waited 10 minutes for 2 soft drinks, 1 coke, 1 diet coke, that's IT. So tell me HOW can YOUR WAY be the RIGHT WAY if we waited 10 minutes to get our drinks? Even if we would have been greeted within a minute, we still would have waited 7-8 minutes for our drinks from the time we were seated, that's RIDICULOUS! So you PROVED to me that *YOUR* WAY of multitasking, ends up making people actually wait 10 minutes to get drinks, otherwise, WHY did it happen to us last spring? I remember his name even, it was a guy named JOE. He DID remember my condiments and I didn't ask for them ahead of time. He DID get us automatic refills as well as all 3 of the tables. When my husband and I went to Outback recently, we DIDN'T have to wait 10 minutes to receive drinks, nor did we have automatic refills.
As penelope says about them greeting me with bread, NO, that DIDN'T happen. The waitress brought out the bread WITH our soft drinks. I never said it wasn't their policy, but we have just NEVER been greeted with bread, EVER at Outback.
"2 minutes to bring drinks. (unless they are bar drinks, in that case 5 minutes is ok)."
Most mixed drinks usually sometimes have taken at least 10 minutes before when it's busy and that IS UNDERSTANDABLE. One time last year at Chili's we ordered drinks and a dessert. We got our dessert, before I got my white russian even. I still gave a great tip, because if it's busy, it's busy, so I UNDERSTAND THAT.
"Basically.. think of every table as wanting everything now, not caring what order people are in (except you of course)"
As I quoted in one of my other blogs, “Not providing service in the order of arrival
People become territorial. They expect that if they arrived first, they should be served before parties arriving or seated after them. It is not an unreasonable expectation.”
http://www.restaurantdoctor.com/books/basics.html
See, people really DO CARE if “I’m FIRST” type of attitude, they DO! Heck, at the donut shop, I did something stupid. It was the 2p.m-10p.m. shift by myself, because afternooon shifts weren’t as busy as mornings. It was around 6p.m. or so. I was doing drive-thru at the time, so I was serving a customer. 2 sets of parties came in, 1 lady and man at the booth and 1 man with 3 or 4 children at the counter. The counter was closer than the booth, so instead of asking, I stupidly just went to the counter. The lady at the booth said “We were here FIRST.” I told her I was sorry, but I didn’t see who came in first, because I was doing drive-thru. My point is, people want to be served IN ORDER, they DO and DO CARE. Sure, some may not care, but MOST DON’T WANT TO WAIT LONGER THAN NECESSARY FOR THINGS and that’s the TRUTH!
My point is, doing things YOUR WAY makes people actually wait 10 minutes, because it happened to us LITERALLY. See he should have went to get the soft drinks and said RIGHT WHEN HE WAS PUTTING THE DRINKS DOWN "I'll be right back." Then, second table would order their drinks and the same thing for both those tables. Then he should have came back to our table to get our food order and went straight to the computer instead of going to both other tables to get food orders, which with people that have questions or just plain don't read the menu. Hell, even my husband has asked "What sides can I get?" I HATE when he wastes time like that, when he should READ the menu and be prepared to give the order, instead of WASTING TIME for others as well as for both of us. We went to Red Lobster in march for my father-in-law's b-day. We had my husband's grandparents as well as his parents with us. BOTH grandparents asked "What are the sides?" My point is, it takes a LONG TIME to get food orders when customers DON'T READ THEIR MENUS. I am PREPARED TO ORDER unless they come to the table and we say we need more time, which is RARE for us to do, but sometimes it has happened. I NEVER waste the time of the server. I tell them EXACTLY my order, WITHOUT asking them anything. I have maybe once asked something, but most of the time, I don't waste their time.
Since getting orders sometimes takes long with questions and repeating side items to people, which BOTH grandparents had their side items repeated, then WHY not go put EACH TABLE into the computer RIGHT AFTER the order is taken, instead of wasting 3 or 4 minutes for the first table that ordered, to take another table's order. So our food orders got delayed from getting into the computer as well as our drinks. We still gave 15%, because he did get my order 100% correct and was very attentive. My point is, there was NO WAY he deserved more than that for delaying our drinks like that and having the GALL to hand the second table one of their drinks. That REALLY PISSED ME OFF. We ordered FIRST, we should receive our drinks FIRST, PERIOD! It's not even the extra 10 seconds of delay that got me pissed, it was that it was supposed to be *OUR TURN* to FINALLY receive our drinks after waiting freakin 10 minutes. We AREN'T ONE BIG PARTY, WE ARE *INDIVIDUAL PARTIES*, SO WE SHOULD GET TREATED AS SUCH!
mm<3
"Serveres are instructed to greet tables all at once."
That is IMPOSSIBLE when a server greets our table and then goes to the next table, so HOW IN THE WORLD IS IT "ALL AT ONCE?" You are basically stating they can't go put in the order right after, even though I've had GREAT service at chain restaurants where they HAVE gone straight to the computer and got our drinks INSTEAD of going to other tables before getting our stuff and they still work there, because I've seen the SAME WORKERS not get fired if they are still there when we dined the next times. I'll give you an example: Last August, my husband and I were at Chili's to get some drinks and an appetizer(no entree's). Anyway, this was at around 11p.m. which it closes at 12p.m., so it wasn't even 11:30p.m. yet. Anyway, the waiter kept coming around our area to grab the check with the credit card, but NEVER came to grab it for 10 minutes and my husband was pretty pissed at that time and so was I. My husband went up to him to ask "WHY haven't you came to get our check to ring it up?" You know what he did to retailate(I KNOW it wasn't a mistake), anyway, he rung up the wrong table on my husband's credit card overcharging us over $21. We didn't see him after that and my husband called the manager to fix the credit card purchase and the manager not only comped us the $26 exactly that we bought, but he also gave us $25 in gift certificates for our huge overcharge, which I find the manager went a bit overboard with the gift certificates, but anyway we saw this SAME SERVER bring a margarita the next week or 2 that we went there. In other words, servers can fuck up and STILL WORK THERE WITHOUT GETTING FIRED! That's my point of this story. I honestly don't feel it was a mistake and if it really was one, the server would have came back to apologize, which he didn't of course.
"I must buss that table across from you, take the dishes to the kitchen, and empty them before getting the drinks."
The reasoning, is that the bosses want to seat the most people, so they could care LESS ABOUT people's waits.
Also, just out of curiosity, do you think it's morally right to buss a table that could WAIT after you went to get the drinks that those customers are waiting LONGER for? Which isn't really right in my opinion to make dishes more important than a person's order. In other words, the dishes are going to be there after you come back with the drinks, so WHY make people wait LONGER for there stuff? I understand you say your particular boss states that, but I am willing to be you WOULDN'T get fired, because for a manager to give us $51 worth of free stuff tells me the manager was pretty pissed at this waiter, otherwise we would have maybe just received the $26 that we spent, but to go as overboard as he did, tells me he was very mad at him, but did he get fired? NO, because he ran a margarita to me when we dined the next week or following week. My point is, I really want to know if you think it's really fair or right to make someone wait longer over something that could be done afterwards? See, for me, when I worked at the donut shop, sometimes it was get busy and sometimes I'd be working the counter by myself. Those times if people at the booth left and people at the counter left at the same time some other people walked in that wanted to get something to go, I just left the mess there until I finished with the customer that just walked in. The reasoning, WHY should I make that customer that just walked in to wait LONGER for me to clean up when the other people's messes they made at the counter and booth have NOTHING, absolutely NOTHING, to do with the service I was providing that customer that just walked in and after that person would leave, THEN, I would start to clean up. Don't you see, I thought about people's TIME and FEELINGS as well as being CONSIDERATE of people's time? That is what I am saying. I am saying that I feel dishes can stay there until the person gets their request. One time in 2001, I had a waiter at Applebees pick up my husband's check with the credit card IN HIS HAND, but decided to wipe off a table that was DIRECTLY ACROSS from us. NOW, WHY would anyone want to make someone not leave, when the faster the credit card is rung up, the FASTER the tip could be on the paper and signed, so the FASTER that next table is available as well as not making customers wait LONGER to leave. In other words, wouldn't it make more sense just to go to the computer and then as he would have had to come back ANYWAY to our table to give us the credit card back and the credit card receipt? Yes, that table was available a few seconds earlier, but we were there BEFORE the next set of people, even though there was NO WAIT for a table, this was at around mid-afternoon, so does it really make a difference if there are no other customers that want to be seated to make that clean up work more important than people's feelings and time? I really want to know if you agree with your bosses rules? See, I couldn't work at a place like that, because I just couldn't fathom making people wait longer over dishes. Those are somethings that could be done later, but you'd make people wait longer for their food or drinks or to leave or whatever they asked for.
Basically, what I'm trying to say is that do you feel bad when you pick up those dishes that you are making customers wait longer for things? Sometimes it could be several minutes if you have 7 plates to pile up and are wiping down a table. I feel at least if you disagree with your boss, at least you have some feelings for your customer's time and their feelings.
penelope
"Yeah like i care that i wasted 30 seconds of somebody's time while i dropped something off in another table before getting their check."
See how VERY MEAN YOU ARE. YOU DON'T CARE, so WHY SHOULD ANYONE CARE ABOUT YOUR TIP? YOU DON'T CARE ABOUT WASTING PEOPLE'S TIME, SO WHY SHOULD I CARE ABOUT YOUR TIME. What goes around, comes around.
The difference between me and you is that I actually DID CARE if I delayed someone a few seconds even when I worked at the donut shop. I actually thought of OTHER PEOPLE besides myself and my work I had to do. I thought of the "CUSTOMERS", NOT just myself. You DON'T care about your customers, that's sad, it really is.
"Do you get offended when you make a doctor's appointment at 9:30 and get attended at 11:00 because your doctor came in at 9:30 and had to attend everybody that was before you."
A doctor's appt. is TOTATALLY DIFFERENT. I have waited over an hour because a doctor was overbooked and YES, it did suck, but with patients that don't know what's wrong with them or if they may need more test or if the doctor had an emergency so he or she is late, well that can't be helped. My point is, with doctor's appts. you CAN'T know how long you'll even be in there, so if they're late, well all we can all do is wait. Restaurant service does not deal with "UNKNOWNS" like sicknesses. It should be turn by turn basis, meaning, you come up to my table to take my order, you should go put the order into the computer, NOT go ask 2 other tables what they'd like and pick up dishes, that's NOT fair and it's NOT their turn yet.
mm<3
"But, we are NOT ALLOWED to walk into the kitchen to get those drinks without something in our hands."
Why not go to the BAR instead?
"This being said, we are told to great all of our tables at the same time if we get double or triple sat."
As I stated before, you CAN'T greet each table at the SAME EXACT TIME, otherwise, you'd be in the middle of 3 tables and talking loudly like a speech being given. You are actually greeting ONE AFTER THE OTHER, NOT at the "SAME" time.
"It takes too long and any other tables you have are going to get neglected."
It took WAY too long to get 2 cokes, 10 minutes from when we were seated at Outback that time last year and he greeted us within 3 minutes, NOT your typical 45 seconds you are talking about, LITERALLY, I watched my watch and I KNOW HOW LONG WE WAITED for ONLY 2 soft drinks. My point is, the first table that gets greeted out the bunch doing it the way you said gets "NEGLECTED" the most, because they are waiting the LONGER than they should be, because it is the first table's turn, NOT all 3 table's turns.
"And then you have 3 tables complaining instead of just the one that feels it was unfair they had to wait for there drinks."
Actually, that's NOT totally true. We were the first table, but the second table waited LONGER for their drinks also, because the waiter got the third table's order and their drinks as well, which IS time consuming. So the ONLY table that gets truly the UNFAIR deal and their drinks the quickest is the last table out of the bunch. They were seated last, but get their drinks sooner than people that were seated BEFORE them and ordered BEFORE them. You still never answered my question: Do you think their way is the fair and moral way to do things when people that are in a line get their drinks in a orderly fashion like McDonald's(most of the time) or like when we are in ANY line, we get served IN ORDER we arrived in? Basically almost everything else in life is done in an orderly fashion, obviously not counting hospitals. Even when receptionist answer the phone, they go in the order in which the call was received in. They may answer the phone so people won't hang up, but put you on hold and you won't be able to talk until your turn is reached. Sometimes it's even a machine that states you are on hold and it's not even a person. My point is they go IN ORDER.
"Usually we are told to treat it like one big party."
I think that's pretty unfair, do you? The thing is, we are INDIVIDUAL parties, so I wish servers would treat people as such.
"They care about peoples waits."
NO, they don't. A waiter in January at Applebee's came to our table instead of the table he went buss afterwards and asked if we wanted anything else and we said the check. He goes the opposite way and busses a table and picks up dishes. Then he goes to greet another table, meanwhile making us wait approx.3-4 mins. MORE than what we should have. It would make MORE sense if he would have gone to get our check, bussed the table, before he went to the kitchen, came to check by our table which he wasn't far from us to see if we had our credit card ready to pay. Then he could have rung us up and they could have had our table faster to "TURN AND BURN" so to speak, but instead, the waiter made us sit there so we could see him buss a table and greet another table that got seated AFTER our request for the check. Needless to say, that's WRONG. I want to know your opinion, NOT what they want you to do, but YOUR opinion? People want to leave when they are finished usually and sometimes people are going somewhere else like a movie or something.
See, all these chain restaurants care about is SELLING, NOT customer's waits. That is why they want you to greet one table after the other when you are triple sat and they want you to pick up dishes so SOMEONE ELSE can sit faster to "BUY" something, but just because they want you to do things this way DOESN'T make it MORALLY right, it truly DOESN'T. It DOESN'T make it fair that we waited 10 minutes from the time we were seated to get 2 cokes at Outback just because the waiter was triple sat. That's just TOO LONG to wait for soft drinks, wouldn't you agree?
penelope
"of course you are the mean and uncaring that has to be attended now now now now first first first."
NO, as I've posted before, I TRULY HOPE that the person's turn it is, gets their turn, so when it's our turn, it'll be OUR turn, but until then I will wait, but when it's OUR turn, but go to 2 other tables BEFORE putting an order into the computer is just WRONG and it's letting 2 table's worth of customers CUT in front of us, which is WRONG and you KNOW IT! When a person goes to another table first, I TRULY hope they put their order into the computer instead of come to our table, HONESTLY, I do, so when it is OUR turn, we'll have OUR turn. Don't you get that?
"5 minutes is not going to kill me, especially if i can see that the restaurant is busy."
That's where MOST people DO mind to wait that long. When people ask for the check and the server comes to the table to ask, that is when it's the customer's turn that was asked. Like the waiter at Applebee's that came up to us to see if we wanted anything else and we said the check, he went to buss a table and greet another table, basically making dishes more important than customers(which SHOULD NEVER HAPPEN) as well as put people that were seated AFTER we requested the check first, which is WRONG, WRONG, WRONG! If the server comes up to me, that means in MOST people's minds, they are ready to do the request. Otherwise, they would be too busy to come to ask to being with, don't you think? WHY BOTHER going to the table, only to do 2 other things instead that aren't even in the same direction, which the table was across from us he bussed and the table was behind us. The computer was the OPPOSITE direction. I think it should be a TURN, by TURN basis, NOT just me first, the person that requested something first, goes first.
wow dude- you have issues. Really. mistakes happen. It is not "pathetic" if a server forgets something for your table or brings a wrong item, or saves him/herself the time by bringing a refill to see if you want it w/o waiting for you to ask. (especially if it is a free refill--and if its not, you are entitled to decline). You need to remember: you are not that servers One and Only TABLE. sorry to inform you but, you are not the most important person in the restaurant at that time. ALL the servers tables are as important as you. have some compassion. I am sure you make mistakes in life (as everyone does), you just may be lucky enough that your job doesnt involve "performing for an audience" like ours does. you are bound to miss a line every now and then. And if you go to a place where they repeatedly screw up--then you are not so bright to keep returning to a place with such a bad track record.
KristieD
"It is not "pathetic" if a server forgets something for your table or brings a wrong item, or saves him/herself the time by bringing a refill to see if you want it w/o waiting for you to ask."
It's pathetic when the server KEEPS making mistake after mistake. Like this waitress that forgot the staw for example. I will tell you about it. I ordered at Chili's a dr. pepper along with a presidente'margarita made with Jose Cuervo instead of Sauza tequila and my husband ordered a blackberry tea. Anyway, she didn't write the order down, so she comes to the table with just the margarita and the blackberry tea. I reminded her about it and we ordered our entrees. I waited 13 minutes from being seated to get my dr. pepper and she comes to bring it WITHOUT a staw. Now, come on you know, it's enough she made the first mistake, because she was TOO LAZY to write the order down and reread that order BEFORE taking it to me, but to not even bring a staw when I had waited all that time to finally get a SOFT DRINK is what I call a "PATHETIC" waitress. I also ordered condiments 2 sides of honey bbq sauce, 1 side of mayo, and 1 side of ranch with my entree and I asked her if she could bring those out before my meal, because when other people bring out the food, they forget, which 90% of the time, this happens to me. So anyway, I even had my food order WRITTEN DOWN for her as well as she wrote the order down and she STILL messed up AGAIN. She brings 1 "HALF" side of bbq sauce, 1 side of mayo and 1 side of ranch. I asked for 2 sides with it WRITTEN DOWN from me and herself. I NEVER ordered a "HALF" side. I also specifically said "2" as well as it was WRITTEN DOWN for her and she was TOO LAZY to REREAD the orders that were written down. Anyway, the reason why my drink took so long was that I saw she didn't go right away to get a forgotten item, which I feel ANY forgotten thing should take TOP PRIORITY.
"(especially if it is a free refill--and if its not, you are entitled to decline)."
I understand and I HAVE declined before. For instance, at Red Lobster, the server brought a refill of dr. pepper. I asked the waiter "Can I get coke this time?" I just think it's a BIG TIME WASTER as well as sometimes I've been too full to want anymore. The server would have came to our table QUICKER and I would have received my coke QUICKER if he wouldn't have gotten the WRONG refill, because I NEVER ORDERED THAT. I HATE when people make decisions for me like that. I am 29yrs old, I can decide what I want to drink or eat ON MY OWN. I don't want ANYONE'S HELP unless I ask, which is RARE. Like I don't ask the server what they recommend. One time my husband was going to order me a presidente' margarita he told me at Chili's, because since we had a wait for a table, I went to the restroom. He got seated, but since the waitress didn't come to the table, he didn't. I told him I WASN'T in the mood for that margarita and that to NEVER order for me, EVER. I wanted the El Nino margarita that is orange flavored. Anyway, my point is, I want to be able to make the decisions for *MYSELF* and I don't want some server trying to "ASSUME" what I'd like. It bugs me even if I want another of the same drink, because I feel it's "MY" job to do the ordering, which honestly, it IS the *CUSTOMER'S* job to do their OWN ordering for THEMSELVES, NOT EVER THE WAIT STAFF'S JOB.
"you are not that servers One and Only TABLE. sorry to inform you but, you are not the most important person in the restaurant at that time."
I KNOW THIS and I DO consider that VERY MUCH. I know I'm just as imporant as the table next to mine or anyone in the restaurant. I feel mistakes should be fixed RIGHT AWAY. I also feel that server didn't *TRY* to remember my drink. I feel at least ATTEMPT to TRY to remember things by WRITING THEM DOWN. I've had COMPLETELY wrong entrees that servers wrote down, so NO, it's NO GUARANTEE that they'll get it right, but it's a START in the RIGHT direction. THAT is what I find so pathetic that the waitress didn't bring a staw after forgetting my drink to being with. Like not even TRYING to get things done right, even though she brought a straw for my husband's tea and my margarita when she delivered our drinks the first time around. I feel it's pathetic when it's mistake after mistake and the server NEVER OBVIOUSLY READ my written down order very well or her own, which I feel 2 copies of the same order and she still couldn't get it right. I am SO GLAD I asked for the condiments ahead of time, because more than likely, I probably would have either had none of the condiments or 1 or 2 of the sides, but I probably wouldn't have had 2 sides of bbq sauce as I had ordered.
It's just I feel this waitress didn't TRY to get things right. Writing down orders I feel is at least an ATTEMPT to CARE if you get it right or not. I don't care if it's just drinks. Some people have a good memory, I'll give you that, but MOST, need to write things down and so did I when I worked 2 years at a donut shop. Sometimes I decided(which I regret now looking back) not to write a simple order down and yes I printed the ticket wrong sometimes or got the wrong thing(MY FAULT COMPLETELY). Back then though, I was living at my parents house and I didn't go out to eat that often, because my mom cooked a lot and we just didn't have that type of money to eat out every weekend like my husband and I do now. My point is, since I wasn't a customer that often and my mom and I went at times that it wasn't busy like 6a.m. at Denny's or 11a.m. at a seafood restaurant, so I didn't have the issues I have now, because we go at night like 7pm. or so on friday and saturday nights. So I have more service issues, because there are more customers, which makes the job a LOT harder for these servers. My point is, I SHOULD have written the order down even if it was just 1 person. I look back and see I could have prevented a LOT of mistakes if I would have written the order down. I did write orders down when it was like 2 or more people though. One time I remember I was serving a booth of 4 or 5 people and I wrote down coffee, but it was so busy, I didn't reread the order and forgot someone's coffee. That was my fault and looking back on it, I SHOULD HAVE REREAD the order. My point is, mistakes do happen, but, some of these servers we've had seemed to not even attempt to try to get orders right. I always apologized for my mistakes, which a LOT of servers just don't care and don't even say they're sorry. I take away MORE TIP if a server doesn't apologize. I feel how hard is it to be nice and say "Sorry about that?"
My point is, since I've been a customer SO OFTEN, I see my mistakes I made when I worked at the donut shop more now than back then. I just feel when it's mistake after mistake after mistake, the server isn't trying their BEST and THAT is what I find PATHETIC.
Well, with those examples of repeated mistakes, it is understandable to make such a broad statement, but that is not what you said in your original post about making mistakes. And also, some people have bad days. It doesnt make them PATHETIC.
Also-- when a server suggests something to you-- they are usually doing their job. MOST places REQUIRE the servers to either suggest something or try to upsell you on something (like a certain bar drink or dessert or appetizer). REQUIRED. The employer will have "secret shoppers" come in to MAKE SURE the server is suggesting those things. their jobs depend on it. And also-- upselling increases our checks, which can mean bigger tips and its bigger sales which is bigger money in the owners pocket. so the owner is the person who makes us suggest crap to you people.
kristied
"And also, some people have bad days. It doesnt make them PATHETIC."
It's NOT pathetic that it's an actual *MISTAKE*, what's pathetic is, is that they don't even TRY to get things correct like not writing down orders and not even bringing a straw with a drink that was forgotten about. THAT is what is pathetic that they don't even TRY to do their job well. If they actually forget and wrote it down, I'll give them some credit that they TRIED at least to get things correct.
"MOST places REQUIRE the servers to either suggest something or try to upsell you on something (like a certain bar drink or dessert or appetizer). REQUIRED."
"so the owner is the person who makes us suggest crap to you people."
I don't think so, because WHY would it only be like 2% of the time I'm convinced to try to buy something? Also, I've only been ONCE tried to upsell something at a place restaurant I go to a LOT and it does have 2 locations, so it's not just a restaurant that is just one. If it was required, I'd have this happen all the time, instead of it being RARE.
"The employer will have "secret shoppers" come in to MAKE SURE the server is suggesting those things. their jobs depend on it."
I know about secret shoppers already. BEEN knowing about that.
"And also-- upselling increases our checks, which can mean bigger tips and its bigger sales which is bigger money in the owners pocket."
That's NOT always true. If anything, a LOT of times I KNOW EXACTLY what I want and I don't want what they are suggesting and are WASTING TIME TRYING TO CONVINCE me. Also, it DECREASES the tips for me when someone tries to WASTE my time trying to *CHANGE MY MIND.* If I wanted their opinions, I'd ASK, otherwise, just take down the order like it's SUPPOSED to be done. Also, if the person has bad service, they may not give a good tip anyway or even nothing, so it DOESN'T help to upsell a LOT of the time. I've seen people on the internet complain when someone asks if they want cheese, when they didn't order cheese. That is IRRITATING, but is expected at a fast food place, which is the ONLY place I've had that about 95% of the time. Non-fast food places I RARLEY have someone upsell me something.
well, the places i have worked in, folks have lost their jobs for not giving the little "speech" the corporate douche-bags want us to. In fact, i have only worked at one place that didnt expressly want us to at least suggest something. Everywhere else i have worked, we were supposed to suggest an entree, suggest a cocktail and then after your meal, suggest either coffee or another cocktail and dessert. And people, many times, take the bait and order it even tho i may have begun by asking if they need anything, which is usually answered with a "no" and then i say "well, can i interest you in a blah-blah-blah" and so on.
anyway.
ghandi82
"Your prob. just a bitter fat ass. Sorry but if your gonna dish it then you need to take it."
NO, I am 5'0" and keep my weight between 90lbs.-92lbs. I haven't seen 94lbs in YEARS, meaning, I am NOT FAT. I bet you're a FAT ASS and are just JEALOUS I have a NICE BODY!
"Also if you have idiot host/hostesses that double and triple seat again its not the servers fault they did not hire nor can they fire them."
It's their fault if they don't go in the order of arrival. If Jane Doe get seated FIRST, Jane Doe should get her soft drinks FIRST as well as her order for her drinks should be in the computer. If it's a mixed drink, it may take a lot more time, but I am talking about soft drinks. So it's NOT my fault that the waiter at Outback handed a lady at the SECOND table hers first, it was HIS FUCKING DECISION to be UNFAIR and INCONSIDERATE, NOT MINE, I was just the customer. It's not their fault they are triple sat, but it IS their fault if they delay people's orders to by not going to put them into the computer RIGHT AFTER. When the last table has their drinks, the server should go back to the first table to get the first table's food order, which is Jane Doe's table. After the food order is given, the server should IMMEDIATELY go to the computer to put in the order, NOT proceed to the second table and then the third table before putting the orders into the computer. The reason: It could take 3-5 extra minutes to take 2 other tables orders that have 4-5 people at them with them asking questions and unsure customers, it could take 5 minutes more. So it IS the server's fault for not being considerate and fair to go in the order that people arrive in. When he handed that lady at the second table hers, it felt like a slap in the face. It's like HOW COULD YOU GIVE A DRINK TO SOMEONE THAT ORDERED AFTER I DID. That's SO RUDE and INCONSIDERATE! At McDonald's a worker wouldn't give a soft drink to the second person in line before the first person's coke, so WHY do it at a non-fast food restaurant?
Cory
"for example, where i work it is company policy to automatically refill a drink if it is half full/empty."
I only get that type of service about 30% of the time, some servers do it, some don't, but MOST DON'T. They do this because MOST people want refills of the same thing, but everyone DOESN'T. Do you feel awkward bringing a drink that was never ordered? I am just curious if you agree with this policy of wait staff ordering for their customers? At least if you don't agree, I'll feel you are considerate of customers wants. If it was SO REQUIRED, I'd get automatic refills ALL the time, but I RARLEY do. Most servers at Chili's that we've had in the past few months(we go a lot), haven't brought a drink without letting us order one or asking first. I would say we've gone about 5 times in the past few months. Some people don't want anymore drink, so you may end up WASTING YOUR TIME or they may want a DIFFERENT drink.
"yet you're still never happy."
That's NOT TRUE AT ALL. My husband and I just went to Outback friday. The waitress NEVER got us automatic refills, we got to ask or she asked us if we wanted more drink. We ended up getting 2 sets of refills. We tipped her 25%. She was great, attentive, basically perfect service. I was VERY happy and will try to request to have her again. It will be worth the wait to get her again instead of someone else that doesn't care about their customers. I've gotten great service lots of times, but most of the times, something goes wrong, whether it's an overcharge, a forgotten item, a messed up order entirely, or just anything that you can think of that could go wrong, usually SOMETHING doesn't go right. It's RARE to see a server say their sorry when they mess up. That does hurt my feelings when they do that and gets me MORE pissed off that they don't have a heart to apologize when they mess up, even if it's a small mess up, they could just say "Sorry about that." That's the nice thing to do you know.
"you arent allowed to carry pitchers of soft drinks."
Well, that's common sense. I just wish servers would ASK or let me decide what *I* want, because it's MY dining experience, NOT THEIRS to decide for. Doesn't seem weird to you for a total stranger to order for you? I sure think it does. Just becauseit's FREE, doesn't mean that person wants it. I've turned down a second margarita that was a 2 for 1 margarita, because I wanted a different type of drink, I wanted a white russian instead. Do you see where I am coming from?
Nixxie
"no, I don't want to admit you are right because it is an OPINION."
NO, it is FACT that a server CAN BE AT FAULT for food being WRONG. Think about it, just simply printing the ticket wrong makes that happen. Is that the cook's fault that you would have printed the ticket wrong? Can the cook READ YOUR MIND that you MEANT to press a burger instead of ribs like that waitress did at Applebee's in Nov. of last year? NO, they CAN'T, that is why my husband received ribs from a food runner instead of a burger that he ordered. The person that put in the order, THE WAITRESS, pressed the WRONG BUTTON. Also, if I order a side of ranch, it's the responsibility of the server to see that it is missing, NOT the customer's responsibly to have to end up repeating their order at the table. IT'S FACT, NOT AN OPINION.
"It isn't a matter of right and wrong here."
It IS, that is why you deleted my posts. SO WHAT if it's LONG, it's actual RESPONSES from almost every thing you wrote.
"After reading all your responses I have come to the conclusion that you are just a person who like to cause problems."
You are just mad, because there is a LOT of TRUTH to what I wrote, because there IS.
"I never said it was...once again, READ WHAT I WROTE. I never said I was unhappy because I couldn't smoke. I was in the bathroom so I did two things at once. I would have never demanded a smoke break."
The reason why I talked about that is that you KEPT COMPLAINING about having to go pee so badly, that us customers shouldn't feel bad for you that you had to do 2 things at once. It's almost like you are trying to make us feel sorry for you because you had to smoke and pee at the same time. If smoking wasn't important at the time, you wouldn't have mentioned it. It just seems to me anyway, that you mentioned smoking to make us feel sorry for you that you had to rush doing 2 things at once, but you chose to do that. This is an opinion in these sentences: I still feel it was wrong of you to smoke in the bathroom polluting the clean air. You seem very selfish to do that to people that don't smoke.
NOTICE the DIFFERENCES between an *OPINION* and a *FACT*? The fact is, servers CAN be at fault for wrong food. You CAN'T CHANGE the POSSIBLITES, because they are FACT, NOT AN OPINION, FACT and you know it. You can't change the fact that my husband and I have experienced situations that the server was at fault. Heck, the server that brought me the quesadillas instead of the bbq chicken nachos TOLD ME HIMSELF HE PRESSED THE WRONG BUTTON. IT'S FACT that servers CAN BE AT FAULT FOR THE WRONG FOOD. I've experienced it as well as done it myself at the donut shop. I remember one time I forgot to put no ketchup on the ticket for a customer's kastleburgers. Sure enough, ketchup was on it and the lady told me she ordered it without ketchup, which was TRUE, I MESSED UP, NOT THE COOK, I MESSED UP. Mainly it happened because I rushed too much. I should have paid more attention to what I was doing. My point is, that is WHY you deleted my posts, because you don't want to admit FACT and it's NOT just because the post is long, it's putting you in YOUR PLACE!
“If you want to make a journal entry do it here in your journal not in my comment area.”
Just because it was long, DOESN’T make it a “JOURNAL”, it still is RESPONSES TO YOUR BLOG. I am NOT sure where you get “JOURNAL” from? It’s REAL STORIES. If you don’t like it, DON’T MAKE A BLOG THEN. What do you expect? Do you expect everyone to agree with you, I mean really?
psycobabble
"So if you sit down first and order steaks wd and the guy who sat after you orders scrambled eggs and pancakes, you're going to pitch a bitch fit b/c he got his first?"
NO, for one thing, a well done steak takes MUCH LONGER to cook than eggs and pancakes. I've cooked before and this is COMMON SENSE. WHERE the heck do you get that I am talking about cooked items being brought in order? I am talking about things that don't have to be cooked like let's say I am at table 5 and order a coke refill before table 7 that waves at you to get them a side of ranch, that you should got get the COKE FIRST since it was ordered first, THEN go get the ranch. I AM NOT TALKING ABOUT COOKING FOOD TIMES. EVERYTHING IS DIFFERENT. If I order a salad, well DUH, I more than likely going to have my food earlier than 2 tables that order steaks. It's just COMMON SENSE. Also, when I order bacon very crispy, well DUH, in order to get it crispy, it has to be cooked more, which takes more TIME. I don't get where do you get that I am talking about things that do take longer than others. A margarita that I order will take longer to make than a coke, even though lets say I order my margarita, before 2 tables that order coke, I EXPECT that I will wait a LOT LONGER for that margarita to be made. It takes less than a minute to fill a glass with coke. It can take SEVERAL minutes to make a mixed drink. I wasn't born under a rock you know. I am talking about situations that DON'T depend on TIME like if I ask for my check BEFORE the next table that ask for 2 refills, I EXPECT to get my check BEFORE they get their refills, because I did order BEFORE they did and just like in a LINE, you get first come, first served, well same thing. Even at McDonald's, if I order a big mac at an odd time so there's no pre-made burgers sitting under the heat lamps and someone in the back of me only orders a coke, well DUH, they are going to get their coke BEFORE I get the big mac even though they are behind me. I just really don't get where you get that I would be talking about things that have to do with time that the server can't control. The server CAN CONTROL going to get a check before a refill, but they CANNOT control my medium well hamburger to be out in 10 minutes, because that isn't going to happen. I am ONLY, ONLY, ONLY am talking about things the server CAN CONTROL. COOKING TIMES AND MIXED DRINK TIMES ARE THINGS THE SERVERS HAVE ABSOLUTELY NO CONTROL OVER! The server can DECIDE to go get my check BEFORE the refill. It's all up to the SERVER if they want to play FAIR or not.
"But "Oh noess, they fergot may bbq saaaauuuce!!!" GMAFB)"
Well, FUCK YOUR TIP BITCH! YOU DON'T CARE, WHY SHOULD I GIVE A SHIT ABOUT YOUR TIP BITCH? It's because it's NOT *YOUR* FOOD THAT YOU ENJOY EATING ONLY WITH THAT CONDIMENT. WHAT A SELFISH BITCH YOU ARE! FUCK YOU! If you forget my bbq sauce, YOUR TIP WILL DEFINATELY BE BELOW 15%, GUARANTEED! WHAT AN UNCARING PERSON YOU ARE! WHAT GOES AROUND, COMES AROUND, SO IF YOU WANT ACT LIKE IT'S NOT BIG DEAL, THEN YOUR TIP WILL BE NO BIG DEAL TO ME TO GIVE TO YOU! YOU DON'T CARE IF I'M HAPPY, I AM NOT GOING TO CARE IF YOU ARE, GET THAT? TREAT OTHERS THE EXACT WAY YOU'D LIKE TO BE TREATED. YOU WANT 25%, WORK FOR IT BITCH! IT'S NOT THE CUSTOMER'S RESPONSIBLITY TO KNOW THE MENU MORE THAN THE SERVER DOES. THAT SHOWS WHAT A STUPID IDIOT THE SERVER IS AND HOW LAZY ASS THEY ARE NOT TO COMPARE THE MENU WITH THE PLATE OF FOOD. I DON'T EXPECT PEOPLE TO MEMORIZE IT, BUT TAKE THE EFFORT AND TIME TO MAKE SURE THAT THE BBQ SAUCE IS WITH THE MEAL AND YOUR TIP WILL BE GREAT! IT'S YOUR CHOICE TO BE AN UNCARING BITCH!
If it's on the menu and you bring it without the bbq sauce, you are an IDIOT, plain and simple! I SHOULD NOT KNOW THE MENU BETTER THAN YOU! THAT'S PATHETIC THAT A CUSTOMER KNOWS THE MENU BETTER THAN THE SERVER DOES AND THEY SPEND HOURS, DAYS, WEEKS, MONTHS, and THEY STILL DON'T KNOW WHAT COMES WITH WHAT, WHAT AN IDIOT THESE PEOPLE ARE and VERY LAZY NOT TO COMPARE THE MENU WITH THE PLATE OF FOOD!
Psychobabble
"Sometimes I'm going to forget your sauce on the first trip."
You forget because you are TOO DAMN LAZY TO *COMPARE THE PLATE OF FOOD WITH THE ORDER AND THE MENU*. If you would do that, you would NEVER FORGET IT UNLESS YOU FORGOT TO WRITE SOMETHING DOWN OR SKIMMED too fast through reading the order when you would be comparing the plate of food with the order and menu.
http://www.mtsusidelines.com/media/paper202/news/2003/10/01/Opinions/Tips-Are.Earned.Rewards.Not.An.Ordained.Right-508957.shtml?norewrite&sourcedomain=www.mtsusidelines.com
“Never, ever take food out that is incorrectly done (I had a waitress rip me a new one for something I goofed up on as a cook and she demanded I fix it then and there - and she was right and I learned)."
See, this is what you are SUPPOSED TO DO to PREVENT FORGETTING, YOU IDIOT! What an idiot to go all the way to the table for NOTHING, because now you have to go back to get the side of bbq sauce that you COULD HAVE JUST GRABBED on your way OUT the kitchen, but instead, YOU'D RATHER BE LAZY, WASTE CUSTOMER'S TIME, and GET CUSTOMER'S MAD. That's STUPID OF YOU as well as VERY UNCARING! Servers probably have very tired feet at the end of their shift. To PREVENT MORE WALKING, THEY COULD JUST MAKE SURE THEY HAVE EVERYTHING THEY CAN SEE BEFORE LEAVING THE KITCHEN! That would be the SMART thing to do you know. Servers make their own problems.
You can also VOLUNTEER to go get the sauce BEFORE the meal like 5 servers have done in the past few years. I NEVER even asked them to bring it, they CARED about if I was happy. You OBVIOUSLY don't care if the customer has what they ordered. So WHY should anyone care about your tip as much you know? You treat me like crap, I'll treat you the SAME way.
http://www.make-better-tips.com/waiter-waitress-tips.php#menu
"Study #6
Tip #6 - Check the Food Before Bringing it to the Table
Description: Make sure that the food matches the order before you bring it to the table, especially if the customer made a special order (substitutions, food allergies, etc.). If the order isn’t right, send it back and tell the customer about the snafu.
Reason: When food arrives at the table, the customer expects to be able to eat. The disappointment in seeing a wrong order is much worse than a little extra wait. Customers also appreciate that you are looking out for them and attentive to their needs."
In other words, it saying, take 30 seconds to review the ticket BEFORE taking it to the customer WRONG! Also, since someone else takes the food to the customer, people expect to EAT WHEN THEIR FOOD ARRIVES. They don’t expect to have to WAIT TO EAT.
STUDY #11
"Tip #11 - Anticipate Condiment Needs
Description: If you work at a restaurant that serves sandwiches, fried foods, etc. that are likely to be eaten with condiments such as ketchup, mustard, mayonnaise, etc., and those condiments are not already provided on the table, do not wait until the food is served to ask if the customer would like the condiments! Ask them when they place the order.
Reason: If you wait until the food is served, they will have to wait with their food sitting in front of them while you retrieve the condiments. Even if you are quick, the wait can be agonizing torture for someone who is hungry!"
THIS IS THE TRUTH that the WAITING is IRRIATING and makes my food get cooler as well as I will not start to eat until my condiments arrive.
See, this website tells you exactly how to be a GOOD server. If you forget after writing the order down, you are NOT a GOOD server, instead you are a VERY LAZY and UNCARING server, because it takes less than a minute to make sure 2 entrees have the correct sides and/or condiments as well as the correct entree.
"Give me twenty motherfucking seconds and I'll be right back."
For one thing, I hardly EVER get it in less than a minute. One time I waited 4 minutes at Chili's and had to ask 4 times to get 1 side bbq sauce and 1 side of ranch. Once when I originally ordered, another time to the food runner, another time to my server, and since I saw she wasn't going to the kitchen either, one time to a MANAGER to FINALLY get my stuff. Another time at Denny's, I waited OVER 5 minutes and my husband was already finished eating his food by the time I got my condiments. Also, I SHOULDN'T have to wait if I've ordered it with my meal, because that's NOT GOOD SERVICE. Do you expect a good tip for FORGETTING something? I mean really, get real!
"I have the right to refuse service to anyone."
Actually, "YOU", DON'T get to decide that, that's up to the MANAGER, otherwise if you REFUSE to do your JOB, you COULD get FIRED. Ever think of that?
"If you're too chickenshit to actually post what I said, then don't fucking tear it apart."
Excuse me, this is *MY* blog and I can do what the HELL I WANT TO! I AM NOT POSTING MEAN SHIT. You want to be nice, I'll post it, otherwise, NO, I have EVERY RIGHT TO DO AS I PLEASE, BECAUSE THIS IS MY BLOG, NOT YOURS! They have this option to reject or publish a comment for a REASON you know.
"But "Oh noess, they fergot may bbq saaaauuuce!!!" GMAFB)"
I just feel by you saying this, you are a MEAN BITCH! FUCK YOU again for saying such an UNCARING thing. IT IS YOUR JOB TO GET ME MY BBQ SAUCE BROUGHT TO ME WITH MY MEAL. If you are too LAZY ASS to COMPARE the order and the menu with the plate of food, you deserve the lowered tip. YOU ARE SUPPOSED TO LOOK AT WHAT YOU ARE BRINGING PEOPLE! IF YOU PUT YOUR TRUST INTO ANOTHER CO-WORKER, YOU ARE THE IDIOT! The cook's salary DOESN'T depend on tips, but yours does. So WHY would you be so STUPID as to TRUST that the cook didn't mess up? Just like when I didn't have utensils at my table when I got seated. I shouldn't have to ask when my food arrives to get some untensils. The SERVER should either get the utensils or ask the host or hostess to get them. The customers AREN'T SUPPOSED TO BE FENDING FOR THEMSELVES. That is NOT the way it is supposed to be and you know it!If you put your trust into the hostess and hand food to customers without utensils, YOU'RE STUPID to do that. YOU HAVE TO CATCH OTHER PEOPLE'S MISTAKES(THAT YOU CAN SEE WITHOUT TOUCHING THE FOOD), BECAUSE YOU ARE THE *LAST* PERSON TO SEE IT AS WELL AS YOUR SALARY DEPENDS ON IT!
unpathetic
"You would be fired within 3 days of waiting tables like this. It doesn't work this way."
NO, because I've had service just like this, but some servers want to go out of order, so their tip is lowered, because they aren't treating people fairly like a LINE! FIRST COME, FIRST SERVED!
Think about it, EVERYTHING ELSE you go in order. When phone calls are placed at an office, they are put on HOLD and are taken in the ORDER that they were placed, JUST LIKE A LINE. SO WHY wouldn't you do the same at a restaurant to be FAIR? IT CAN BE DONE! There's NO REASON why if Jane Doe is at table 5 that just asked for a refill that if table 4 asked right after for a side of ranch, that you can't just go get the refill FIRST. WHY BE SO DAMN UNFAIR and make the person that asked FIRST wait LONGER? WHAT'S THE POINT OF THAT? Servers HAVE went to put in the order RIGHT AFTER, because I have WATCHED them do it like at Red Lobster, Applebee's, and at Chili's. They don't get fired.
Suz
"As long as my food is hot, timely and tasty, I don't care if table 2 got served before me."
You just CONTRADICTED YOURSELF by saying "TIMELY" manner. It's NOT *TIMELY* if table 2 gets served before you. Just because you don't care, doesn't mean MOST PEOPLE DON'T, because they DO!
shabbs123
"A) eat at a higher scale restaurant with better trained/experienced staff work"
I MUCH, MUCH, MUCH, MUCH, RATHER CHAIN RESTAURANT FOOD than ANY FANCY restaurant as far as the TASTE of the food. Chili's makes WAY THE HELL BETTER margaritas than a fancy place, because I KNOW, I'VE TRIED SOME AT FANCY RESTAURANTS, THEY SUCK! Also, I'd rather spread out the $100-$150 that we could spend at one time and go 2-3 times for that amount of money. Like instead of paying $30 for an entree, I could get an appetizer, dessert, entree, and a coke for the price of an entree at a fancy restaurant. The main reason though is I MUCH RATHER eat cheese sticks and burgers than eat a filet mignon. I just rather junk food basically. I CAN'T HELP THAT!
Also, my husband and I went to eat a fancy restaurant recently and we had to wait 10 minutes to get greeted. There was some mix up and the server that was supposed to be our server wasn't. My point is, MISTAKES HAPPEN EVERYWHERE, WHETHER IT'S CHILI'S OR SOME FANCY RESTAURANT! BTW, the manager of that fancy restaurant gave us $12 off of the over $150 meal. We didn't complain to him either, HE came up to us and told us he was sorry. HE offered this, NOT us. Things aren't always perfect at a fancy place is my point.
"B)instead of eating out "EVERY weekend, sometimes TWICE a weekend" try going to your local grocery store and buying food you can make yourself."
I am not that great with cooking and I'd MUCH rather spend my time at a restaurant than cooking for hours which is NO FUN. Also, I MUCH RATHER restaurant food than home cooked food.
"Many of these issues you have are not their fault."
The server is at fault if they bring me the wrong food that they can SEE things wrong or missing. The server is at fault if they get the order wrong because they didn't write the order down. The server is at fault if they forget to put the order in or put it in correctly. The server is at fault 100% for ANY overcharges considering THEY are the ONE CHARGING ME. So if the computer price is wrong, that is something that the SERVER should tell the manager about, NOT so the customer has to tell the server about the overcharge. The server is at fault if I am served food without utensils, because just because the host or hostess didn't do their job, doesn't mean you shouldn't work as a TEAM. You can't expect people to get their own utensils. That would be at Wendy's that you do that, NOT at a non-fast food restaurant.
"How do you know that woman who served you isn't a single mother trying to support her child who ill and is being taken care of by a friend while she goes and trys to earn enough money to live?"
This sentence gets me the most angry. WHY is another cusotmer's money that is a single mom not JUST AS IMPORTANT as the single mom waitress's money? SHE OPENED HER LEGS(NOT COUNTING IF THE FATHER DIES, which she would be widowed). I WAITED UNTIL MY WEDDING DAY TO HAVE INTERCOURSE. I was 25yrs old before I did it. I am 29 yrs old now. My point is, you can't truly feel sorry for woman that get pregnant with someone that they aren't married to. I am NOT going to feel sorry for people that have NO SELF-CONTROL if the woman wasn't married and she got pregnant. Now, if the person was married, but the guy left because it was his fault, then I would feel sorry for the woman, but at the same time, that's life. My point is, just like the movie the 40 yr old virgin, if you don't want to be single and pregnant, either take birth control pills or OBSTANE from sex. I DON'T feel sorry for those girls that have sex before marriage. If let's say I got pregnant and my husband left me(hypothetically), that was a CHOICE of mine. NO ONE MADE ME get married. We ALL HAVE CHOICES. Think about what the word "celibacy" means. If you don't want to be in that situation, you do EVERYTHING NOT to be in it and it includes not having intercourse or if you do, you take the birth control pill. I've been on it since 2002 and I sometimes don't use ANY other method of birth control, but I take it EVERY DAY AT THE SAME TIME just like what I am SUPPOSED to do. The reason people get pregnant on the pill is that they skip pills or they may take certain antibiotics that interfere with the pill or they have diarrhea or throw up, which the pill doesn't work as well if you throw it up right after obviously. My point is, you can be celibant if you choose. WHY should their money be ANY MORE IMPORTANT than MY MONEY? If I was to get pregnant and my husband died, I feel NO ONE MADE ME OPEN MY LEGS. I made this CHOICE, so I have to live with it. WHY should I care about what her PERSONAL LIFE is when the server DOESN'T care if they bring me the correct food? IT GOES BOTH WAYS YOU KNOW! If you don't give a shit about my dining experience, I am NOT GOING to give a shit much about your tip. TREAT OTHERS THE WAY YOU'D LIKE TO BE TREATED! I am NOT going to care if the waitress that was bad is a single mom that never was married. SHE opened her legs, that's her problem. I had self-control. I waited, WHY can't she? Why should I REWARD someone for bad service just because "OH, she's a single mom", SO WHAT, there are SO MANY SINGLE MOM'S. SO WHAT, LIKE THEY CARE ABOUT MY PERSONAL LIFE? FOR REAL, THEY COULD CARE LESS ABOUT MY DINING EXPERIENCE MUCH LESS ABOUT MY PERSONAL LIFE, SO WHY IN THE HELL SHOULD I CARE ABOUT THEIR PERSONAL LIFE? TELL ME THAT, HUH? WHY YOU CAN'T BE FAIR?
"People aren't perfect, and it is unreasonable for you to expect them to be."
Well then HOW COME I'VE HAD "PERFECT SERVICE?" IS IT BECAUSE EVERYTHING WHEN PERFECT? HELL YEAH. I gave 28% tip to a perfect server. She did EVERYTHING PERFECTLY and I mean EVERYTHING! NO MISTAKES and EVERYTHING IN A TIMELY MANNER AS WELL AS VERY ATTENTIVE. WHY go out to eat and think bad? WHY go out to eat then if you do think the glass is half empty? I think postitive that everything will go perfectly. If I had a crystal ball and knew I was going to have bad service, WHY would I bother going then? It's NOT UNREASONABLE to EXPECT GREAT SERVICE, it really isn't. I am NOT SURE WHY DO YOU THINK I SHOULD EXPECT PEOPLE TO MESS UP?
"You aren't the centre of their world either, however strongly you feel your entitlement to be is."
YOU aren't either. I don't feel I am the center. However, everyone is important, even you.
chiquita_steph
"So the waitress charged you an extra four cents. And are you really so bored that you time EXACTLY at what time the waitress came, at what time the drink orders went in, etc.?"
It's the PRINCIPLE of it. The waitress STOLE and didn't verify what she gave me was correct. Also, my time is just as important as EVERYONE ELSE'S TIME. Why should I want to stay at restaurant longer, just because the waitress doesn't want to DOUBLE CHECK the check, because she's too LAZY ASS to?
sparkle33
"Leave a tip every time no matter what - these people deserve it, whether you think so or not. By going to the restaruaunt and sitting while they bring you food should be enough."
NO, NOT EVERYTIME DO THEY DESERVE IT! I've had an almost $11 overcharge with NO APOLOGY in 2003 at Applebee's and I had to get the manager, because the waiter IGNORED me when I told him my credit card was overcharged. He rung up the wrong table. Now, honeslty, do you think I should give a tip to someone that doesn't apologize even? FUCK THEM if they can't say their sorry!
Also, if they ignore my request and are just plain NOT doing their job, what's to tip for then? TIPS are rewards for giving SERVICE, but if there's none or it's bad, WHY should I reward that so next time I get that person, I will have horrible service again, because they KNOW FOR SURE THEY'LL GET PAID ANYWAY. Answer this honestly: If someone asked you if you could work for an hour to get a $20 bill or just take it, WOULDN'T YOU TAKE IT? I KNOW I WOULD just take it and so would EVERYONE ELSE and YOU KNOW IT! SAME CONCEPT that the server would know they'd get paid, so WHY TRY to get orders correct and not overcharge someone you know when you know the money is yours already? People are brought to jail to learn a lesson, some learn, some don't. Some kids are punished and some learn, some don't. In general though, MOST people LEARN at least SOMETHING from the punishment.
CafeGiovanni
"If you order lobster and table b ordered soup and salad, you better believe table b is getting served before your pompous ass."
AGAIN, READ the post I posted the other day:
NO, for one thing, a well done steak takes MUCH LONGER to cook than eggs and pancakes. I've cooked before and this is COMMON SENSE. WHERE the heck do you get that I am talking about cooked items being brought in order? I am talking about things that don't have to be cooked like let's say I am at table 5 and order a coke refill before table 7 that waves at you to get them a side of ranch, that you should got get the COKE FIRST since it was ordered first, THEN go get the ranch. I AM NOT TALKING ABOUT COOKING FOOD TIMES. EVERYTHING IS DIFFERENT. If I order a salad, well DUH, I more than likely going to have my food earlier than 2 tables that order steaks. It's just COMMON SENSE. Also, when I order bacon very crispy, well DUH, in order to get it crispy, it has to be cooked more, which takes more TIME. I don't get where do you get that I am talking about things that do take longer than others. A margarita that I order will take longer to make than a coke, even though lets say I order my margarita, before 2 tables that order coke, I EXPECT that I will wait a LOT LONGER for that margarita to be made. It takes less than a minute to fill a glass with coke. It can take SEVERAL minutes to make a mixed drink. I wasn't born under a rock you know. I am talking about situations that DON'T depend on TIME like if I ask for my check BEFORE the next table that ask for 2 refills, I EXPECT to get my check BEFORE they get their refills, because I did order BEFORE they did and just like in a LINE, you get first come, first served, well same thing. Even at McDonald's, if I order a big mac at an odd time so there's no pre-made burgers sitting under the heat lamps and someone in the back of me only orders a coke, well DUH, they are going to get their coke BEFORE I get the big mac even though they are behind me. I just really don't get where you get that I would be talking about things that have to do with time that the server can't control. The server CAN CONTROL going to get a check before a refill, but they CANNOT control my medium well hamburger to be out in 10 minutes, because that isn't going to happen. I am ONLY, ONLY, ONLY am talking about things the server CAN CONTROL. COOKING TIMES AND MIXED DRINK TIMES ARE THINGS THE SERVERS HAVE ABSOLUTELY NO CONTROL OVER! The server can DECIDE to go get my check BEFORE the refill. It's all up to the SERVER if they want to play FAIR or not.
My point is, I AM *NOT* TALKING ABOUT THINGS THAT HAVE TO BE COOKED! I am talking about if Jane Doe asks for her check at table 6 just now, but right after Joe Schmoe asks for a side of ranch, YOU CAN DECIDE TO GO GET THE CHECK FIRST, BECAUSE IT'S DOESN'T HAVE TO BE COOKED. DON'T YOU GET THAT?
So if I order a refill a table 6 AFTER Jane Doe orders a side of ranch, you should go get JANE DOE'S ranch FIRST, THEN my refill. THAT IS WHAT I MEAN BY GOING IN ORDER! I KNOW that if I order a hamburger well done that I won't get my food as fast as someone who only orders a salad. THIS IS COMMON SENSE. BTW, YOU ARE THE POMPOUS ASS!
"Why do you answer every single comment?"
Because they get me mad. They aren't being nice, including yourself calling me ass, and you don't even know me.
"People like you forget that often times the cook can make a mistake."
Well OF COURSE NOT I NEVER FORGET THAT. For instance, about a few months ago, I went to Chili's and ordered a burger without pickles and tomatoes. Well, I got my sandwich with it, but I know the server probably printed the ticket correctly. NO, I don't know FOR SURE, but I feel it was more than likely the COOK'S fault. The food runner wasn't going to open the sandwich to see if it was right. I gave her 20%. If the server can SEE things are missing on the plate or the wrong side dish, they should tell the cook BEFORE LEAVING the kitchen that the food is wrong instead of wasting a trip to the table not only to be embarrassed, but it makes the customer upset. I KNOW if it's the server for sure with MOST things in general. Leaving the kitchen without my ranch and you took my order, well it isn't the cook's fault you brought it to me wrong. It's the cook's fault for forgetting to put it on the plate, but it's STUPID to bring it wrong. What a waste of time and energy.
I use to work in a mail room doing mail and other things. A co-worker would fold invoices and I would have to take those that she stuffed in the envelope and put them through the postage machine. Some invoices didn't have addresses on them to because they were supposed to be mailed out. Well, anyway, most of them you can tell that they only weighed $0.39 so techinically I didn't have to weigh all of them, but you know what, I did, because it helped me to see that some of them didn't have addresses. My point is, *I* CAUGHT THEIR MISTAKES. This girl did this quite a number of times, so I would have wasted some money in the postage machine for nothing and an envelope. My point is, servers should be just like that. Sure, I had more time to make sure, but if I knew that the money I make per hour depended on if I got the order correct and the check correct, I would make sure I have ALL the stuff that I can SEE is correct. I can't control if someone ordered no pickles and I printed the ticket correctly, but the cook put some pickles on the sandwich. I am ONLY talking about mistakes you can catch by not having to touch people's foods.
"or maybe your server just got bad news on their break and are trying to hold it together and finish their shift."
The best way to do that is to put your mind into your work not to cry in front of a customer if possible. Also, if they did have really bad news like a death or something serious, I would hope they'd go to the hospital and LEAVE work. What's the point if you can't function to stay at work?
"Have you ever seen As Good as it Gets?"
No.
"Uh oh, you moderate all comments, typical control freak."
At first as you can see through this whole blog, I didn't, but I saw people were writing hateful things, so I thought I'd decide if I want it on my blog through my email instead.
Ravvy
"so if i went somewhere where the drink was replaced with the same one, i'd probably thank them anyway, but ask them if i could get something different next time."
The reason why I don't thank them is that they could have been to my table SOONER and I could have gotten the drink I actually wanted just that much QUICKER. Also, I don't like that they are ordering for me. I AM THE CUSTOMER, so I get to do MY OWN ORDERING. I order a coke, that DOESN'T mean I want a refill just because I am done. Come and ASK or let me order to find out if I want another out of just being caring about what the CUSTOMER actual wants. The servers are satisfying themselves not to have to come to the table, because MOST people DO want a refill, but EVERYONE is DIFFERENT, so EVERYONE should be treated as DIFFERENT, meaning you don't know unless the server ask or the server lets the customer order. I won't thank them if they are making me feel obligated to drink something that I don't want.
"Thirdly, 2 for 1 drinks always come out together here... so i dont understand why you need to have them brought out different times."
It gets WATERY from the ice just sitting. Heck, even friday I ordered a refill of soft drink that I wasn't even half finished with, because it got WATERY. I DON'T LIKE MY DRINKS WATERY. What's wrong with that?
urpathetic
"It isn't about fair and square, it is about cook times. Pasta cooks faster."
Read my some of my previous posts. I KNOW that cooking times will determine the amount of time people wait for food, DUH! I know if Jane Doe orders a side of fries and I order a steak well done, well DUH, I'll be waiting a LOT LONGER for my steak. I AM ONLY TALKING ABOUT THINGS THAT DON'T HAVE TO BE MADE(includes mixed drinks as well as food). I am talking about if table 5 asked for napkins and table 4 asked for a refill next. The server CAN go get napkins first instead of the refill. It's called COMMON COURTEOUSY.
" You are stupid fucking southern hick that has only consideration for yourself and couldn't give a rat’s ass about anyone else as long as you get your soda and your food fuck the rest of the world. It makes a sad statement on the kind of person you are and you deserve the horrible service you get."
I HOPE YOU GET BAD SERVICE! As far as me caring about other people, I DO care if my server would be getting something for me instead of someone else first that ordered before me. I think that would be rude to that other table. I can't control the server being unfair to another table can I? FUCK YOU!
"And btw, why aren't you showing everyone’s responses??"
It's because people like YOU that have nothing NICE to say.
mptownes
"I'd be willing to bet that if you're shortly behind someone and they multi-task to handle your needs along with everyone else's, you're not complaining/indignant about the unfairness to the people ahead of you, are you?"
I've had that happen at times, I don't feel it's fair. I feel bad for the people that were supposed to be first. One waitress at Bennigans a few years ago, sometimes she'd get our table first when we it WASN'T our turn, sometimes they would get to go first even though it was our turn. My point is, I don't feel it's right to delay someone's stuff if it doesn't have to be made like if table 4 asks for a refill first and table 7 asks for their check after, the SERVER CAN DECIDE TO PLAY FAIR and go get that refill, THEN get the check. Sometimes, though, they don't play fair. The SERVER CAN DECIDE to go in order or not. Again, I am NOT talking about things that have to be made, because DUH, a margarita will take longer than a coke. Things that DON'T have to be made I am talking about.
urpathetic
"I ask for it again and it usually comes right out with a smile and a "I am sorry I forgot that."
I DON'T GET A SORRY, AT ALL 99% of the time for forgotten condiments, because they just don't care of think it's "COOK'S FAULT" completely, but it's the cook's fault for not putting it on the plate, but it's THEIR fault for bringing it to me like that. The COOK DIDN'T TAKE MY ORDER. ONLY THE SERVER KNOWS EXACTLY WHAT I SAID.
HOW come I can go to a restaurant I have NEVER stepped foot in and get my condiments forgotten about if they are giving me bad service, because I base my tip on the type of service they give me? If I never encountered these people, WHY would it happen according to you since you think you are so smart?
"I still tip at minimum 15% or more."
That's why they forget your things at all, because you pay them ANYWAY. You have a chance to have PERFECT service with NO MISTAKES, but you choose to tip 15% anyway. WHY would they bother trying if you are going to give them an average tip anyway?
Maybe you also go at times when it's not busy, I don't know. The more people they have, the more the wait staff has to remember as well as the cooks.
"HAHAHAHAHAHAHAHAHAHAHA!!! And YOU have???"
I be mean when people are mean to me. You're posts was one of the mean ones and you KNOW IT!
khiken
“I, honestly, think that you are a heinous bitch.”
First off, FUCK YOU! YOU ARE A MEAN HUMAN BEING! YOU DON’T FUCKING KNOW ME BITCH, SO DON’T CALL ME A MEAN NAME!
“It's quite apparent that you have never worked in the food service industry (nor have you probably worked in any sort of retail situation).”
I’ve worked in a donut shop for about 2 years.
“But please lady, remember that you are not the sun, the moon, and the cosmos. You are not everything in the world.”
You aren’t either, BITCH!
“you win in this scenario- however, if you happen to be "Table #3", I guarantee you that you'd be bitching about that, too.”
NO, YOU DON’T KNOW ME. I EXPECT people to go IN ORDER. I’ve even told bartenders before “They were before me”, so they could go in order. I DON’T expect to be first all the time, because it would be impossible to be first all the time.
“so a side of marinara got left out... big fucking deal.”
FUCK YOU ASSHOLE! It’s NOT *YOU* that is dealing with the waiting SEVERAL MINUTES MOST OF THE TIMES THAT THEY ARE FORGOTTEN! It’s NOT a big deal, because it’s NOT happening to you, so OF COURSE YOU DON’T GIVE A SHIT! You are one SELFISH BITCH! If you feel that way and if you are a server, you more than likely DON’T apologize, because honestly, you are acting like you DON’T GIVE A SHIT ABOUT ANYONE’S MEALS. It’s a VERY, VERY, VERY, VERY, BIG DEAL, because I WILL NOT START EATING UNTIL IT ARRIVES. My food gets cooler by the minute without it and that is the way I enjoy my food.
The servers aren't DOUBLE CHECKING the plates of food with the written down orders like they should be, so therefore, they are being LAZY by not taking LESS THAN MINUTE TO VERIFY things. They DESERVE a LOWERED TIP FOR NOT DOING THAT!
"The server went and got it for you, and I'd be willing to bet that they apologized.”
For one thing, THEY DON’T APOLOGIZE HARDLY EVER! I get an apology for missing condiments maybe 2 times in a year, LITERALLY! I HARDLY EVER GET APOLOGIES for missing condiments, because servers DON’T CARE that it’s the way you ONLY enjoy your food. Like I am NOT going to start eating my food until my condiments arrive. You can’t expect someone to eat a dry sandwich. Heck, I’ve even asked a waitress to if she could possibly bring the condiments before my meal and the food runner as USUAL DOESN’T HAVE ANY OF THEM. SHE FUCKING LIED TO ME. SHE GOT 10% she DESERVED! I SHOULDN’T HAVE TO WAIT TO EAT ONCE MY FOOD HAS ARRIVED FOR THINGS THAT COULD BE GOTTEN BEFORE THE FOOD ARRIVES! I’ve had 5 servers, even one on last Friday that decided to bring my condiments out BEFORE the meal WITHOUT ME ASKING. Last Friday, my husband and I ordered an appetizer for a snack instead of 2 entrees and I had ordered ranch with the mozzarella sticks. I COULDN’T BELIEVE MY EYES. SHE *VOLUNTEERED* to bring my ranch before the mozzarella sticks came out and she ended up bringing me the food, not a food runner. SEE, THERE ARE CARING PEOPLE IN THIS WORLD, BUT IT’S EXTREMELY, EXTREMELY, RARE!
“When you go into a restaurant, do you start a stopwatch? Keeping the exact time that it takes for you to be seated? The exact time that it takes for your drink order to be taken and show up?”
I look to see what time I’m seated usually, so I can know what to tip if I am not greeted after 10 minutes, something is definitely wrong.
“HOWEVER, lady, you are not the only customer.”
I KNOW THIS ALREADY. That is why I wish when it was someone else’s turn, they wouldn’t go to my table, they’d go to their table BEFORE us, like it SHOULD BE!
“Had the server left all those dirty dishes on the table, then perhaps another couple would have been forced to wait an extra 5 minutes before being seated and then of course, she would write a blog post berating the hosts, servers, managers, and restaurant chain for making them wait until 5:10 to sit down instead of 5:06, even though the table was empty and that server should have been cleaning the table so they could sit down, not taking your drink orders!)”
What you don’t understand is that the people that are in there BEFORE and are dining right now, have PRIORITY OVER those people that are waiting for a table. In other words, if I asked for the check, I shouldn’t see you buss a table before getting my check. Wouldn’t you want me to leave sooner, so you could turn and burn the tables? I would RATHER WAIT LONGER in the waiting area, HONESTLY, I WOULD, than to be treated unfairly when I am actually dining. Meaning if I have to wait an extra 10 minutes, I’d RATHER HAVE GREAT SERVICE than for the server to be concerned with dishes as a priority. If we asked first to get our check, isn’t it ONLY THE FAIR AND MORALLY RIGHT THING TO DO AND GO GET THE CHECK, THEN BUSS THE TABLE? Those dishes AREN’T TIPPING YOU, THE CUSTOMERS ARE, SO REMEMBER THAT! People want to leave when they ask for their check. There’s NO REAL REASON WHY THEY SHOULD HAVE TO WATCH YOU AN EXTRA 2 MINUTES TO WIPE DOWN A TABLE AND PICK UP DISHES, WHEN THEY COULD BE GETTING THEIR MONEY OUT AND READING THEIR CHECK.
“If there is karma in this world, I pray that it bites you in the ass (and takes a chunk of your ass with it as it goes) and you have to work in the food service industry.”
Well, I hope you get the wrong food and your service is shitty! FUCK YOU!
“Sometimes, they're students, sometimes they're single parents working 3 jobs to make ends meat.”
What does their PERSONAL LIFE have ANYTHING TO DO WITH GOOD SERVICE? THIS IS VERY IRRELEVANT! I DON’T CARE WHAT THEY ARE DOING, JUST AS THEY DON’T CARE IF I WOULD BE A SINGLE PARENT OR A STUDENT OR A WAITRESS! WHY SHOULD I CARE, WHEN THEY DON’T?
“You need to get off your fucking high horse and realize the actual work that goes into serving your prissy ass.”
I KNOW there is “ACTUAL WORK”, but a MORE TIMES THAN NOT, THEY DON’T DO THEIR WORK BY DOUBLE CHECKING THINGS BEFORE THEY HAND THEM TO THE CUSTOMER!
chris
"So when you made a mistake it was a mistake but when a server makes a mistake they are trying to personally be mean to you or cheat you out of something? Or just lazy. That is a bit hypocritical don't you think?"
Back then, I hardly EVER went out to eat, so I didn't realize what it truly meant to be a customer, the one on the other side of the counter. As far as me forgetting coffee after writing it down, no I didn't do it on purpose, but, I was lazy not to verify the piece of paper. I was in a rush and I really SHOULDN'T have been, because when people rush, mistakes usually happen. It was a busy sunday morning. Anyway, my point is, my point of view is SO DIFFERENT than back then, so now that I am a customer so often at busy times, I would DEFINATELY do things differently if I worked there again. I WOULD verify what I wrote down and I WOULD verify the box of donuts before handing it off through drive-thru. I can't change my pasts, so don't say I'm hypocritical, when I WASN'T a customer very often and when I was, it was times when they'd have maybe less than 10 people in a restaurant, literally. I just wasn't a customer enough to realize what I am experiencing now, because I NEVER experienced these things before I started going out to eat so often and at busy times like 7p.m. at night.
As far as the customers thinking of me as mean, I understand if they would have been mad for forgetting someone's coffee.
Big_momma
"So you got fired again, huh? Is it any wonder?"
I DIDN'T GET FIRED, IT WAS "TEMP" JOB DUMBASS! I've been having another job here for over 3 months and I got a raise. SO SHUT THE HELL UP. YOU are the one that left your job, because you didn't want to work a lot of hours, so SHUT THE HELL UP!
khiken
“To turn around and insult me back (all the while saying that it's wrong to insult you) is childish.”
To be calling me names to begin with is childish and that is what you did. You called me a bitch in one of your first or so sentences from your first post you wrote. So why should I put up with someone begin MEAN to me. I haven’t done anything mean to you. Have some respect of being NICE, even if you don’t agree with my blog. Your post this time was much nicer and calmer, which I MUCH RATHER than you being mean. You telling me “so a side of marinara got left out... big fucking deal” tells me you are UNCARING. I don’t feel, even if it was YOUR TABLE or ANYONE’S table that “SO WHAT they had their food delivered wrong.” When I worked at the donut shop, there were PLENTY times I messed up, but the difference is I TRULY DID MEAN IT when I apologized. I honestly felt bad for those people that I ruined their food by printing the ticket wrong or handing them the wrong thing out of doing things too much in a hurry, etc. My point is, I didn’t like your mean and uncaring attitude, so that is why I fought back. It is FRUSTRATING when it’s YOU who has their entrée brought out completely wrong, so you end up eating alone or the other person has their food get cold, which I told my husband to go ahead and eat while his food was hot. It’s FRUSTRATING when you enjoy your food with condiments and it’s like I don’t even get a “sorry about that” when I remind them “I had ordered 2 sides of mayonnaise, 1 side of mustard, and 1 side of ranch.” I think they SHOULD say they’re sorry just out being nice.
When there is a food runner bringing out the food, the food runner should bring out the condiments, but that didn’t happen at Chili’s a few months ago. The food runner ignored my request. That time I ordered 1 side of ranch and 1 side of honey bbq sauce when I ordered my meal. The food comes out from the food runner and I tell him “I ordered 1 side of ranch and 1 side of honey bbq sauce” and I waited and waited, and I saw my waitress, so I asked her, instead of saying “Oh sorry”, she responds uncaringly so “They didn’t bring it out” and I told her “No, and I told the food runner about it.” I feel she could have went to investigate if he was actually getting it for me, but NO, she was uncaring and felt it’s SOMEONE ELSE’S JOB to do that. She just grabbed a pitcher of water instead of finding out about my condiments and poured water into a few glasses at another table and bascially seemed to ignore me, so my husband got a manager and the manager got the condiments. I waited 4 minutes LITERALLY to get fucking 2 condiments. My husband is a fast eater, so he was almost finished his. My food was luke warm, not as hot. My point is, I had NO apologies and had to ask 4 times. The first time when I ordered, the second time to the food runner, the third time to my waitress(which she assumed the food runner was going to get them) and the fourth time from a manager. Now WHY should have it taken ALL THAT for 2 condiments? I gave her 8% tip, because she didn’t apologize as well as didn’t try to see if someone was getting them for me. It’s PATHETIC when I have to ask a fucking MANAGER to serve me. She didn’t care about my dining experience, so I didn’t care much about her tip. If she was *CARING* , she would have brought the condiments BEFORE my meal to ELIMINATE THAT FROM HAPPENING, because NO ONE should trust another co-worker for their tips. You make your own destiny, meaning, if I was a waitress, I would go get the condiments BEFORE the meal unless the customers requested for me not to. Also if she was *CARING* she would have STOPPED IMMEDIATELY to find out what happened to my condiments considering I was NOT EATING my food and it was a MISTAKE as well as she would have apologized, because techincally she could bring the condiments out BEFORE the meal to be CARING that the customer has what they ordered.
“They will go get it for you:”
As you can see, THEY ALWAYS WON’T. I had to get a MANAGER to get my stuff and ask for the same shit 4 times. Twice to the same person(my waitress). I reported this the next day to a manager the next morning. I am SO TIRED of servers not CARING if my condiments are with my meal. I don’t feel I should have to ask for them to bring them before my meal(which after that, I am MOST of the time doing that) and even the manager that I talked to that day said himself I SHOULDN’T have to feel I should have to ask them to bring the condiments before the meal. When you order once, that is what it should take. If I have to ask a second time, because it was forgotten, THAT should be the limit of the amount of times I should have to ask for the SAME THINGS. 4 times is a bit extreme, wouldn’t you agree?
I’ll give you an example of being caring: A food runner brought out a dessert one time at Chili’s with one spoon, which I wasn’t planning on having any, but you know when it’s in front of you, you sometimes end up eating some anyway. Well, my husband was giving me a taste with his spoon and the waitress saw. She was SO CARING to ask if we needed another spoon. NOW, how many servers are THAT caring to even BOTHER to ask that? Her tip was 25%. She was VERY attentive, nice, etc. That time we had only got drinks and a dessert, because we had eaten somewhere else that day.
Another example would be a waitress at a local chain asked if the sunlight was bothering us that she would put down the shade. People that CARE about *YOUR* dining experience is RARE! You say “Caring people in the world are not rare”, but it IS RARE. Most servers are just like this person, which I posted to as you can see below:
http://fallinghopes24.livejournal.com/1061.html?view=293#t293
This is the way MOST people feel. Their TIPS are the ONLY things they care about. When I served people at the donut shop, my priority wasn’t TIPS; it was doing my JOB well. When I messed up or even someone else messed up, I apologized. I am NOT cold-hearted like that not to apologize.
“maybe they were not trained to bring the condiments out first”
NO, this is NOT in training more than likely, this is about “BEING CARING.” A waitress at Chili’s last year I had written down my order and handed it to her. I had ordered several condiments: 2 sides of mayo, 1 side of mustard, 1 side of ranch, and 1 side of honey bbq sauce. She, ON HER OWN, said to me before I could ask her to bring them before my meal, “They won’t probably bring all this and could I bring them now.” That’s basically what she said. Now, she CARED if I had my condiments with my meal. It’s NOT about training, it’s about being a *CARING* human being and to think about when YOU are that customer that wants things a certain way. I am pretty sure she’s eaten out at lots of restaurants in her lifetime, so it’s NOT like you can’t relate to what it’s like when YOU are the one dining. So training has NOTHING to do if the server has a heart or not.
“As far as Kharma is concerned: I do hope it exists. I hope that you eventually get what is coming to you, food service wise.”
I’ve already had ENOUGH bad service. WHY are you so MEAN?
“The single mother working three jobs might be exhausted from having worked 12 hours already and facing another 8 ahead, so she might not notice a price differing on your reciept from the price on the menu.”
As far as being a MOM at all, she decided to have sex. If she wasn’t married, I don’t feel sorry for her. She made her bed, LIE in it. I waited to have intercourse until I was 25yrs old, the day I got married, so if she 19yrs old, not married, WHY should I feel sorry for that? If I waited, she could wait. Now if she got raped, well that’s ENTIRELY different and I would feel sorry for her, but you do have an option to give the baby up for adoption in that type of situation. As far as if let’s say, she was widowed or divorced, she still decided to have sex. I take the pill. So far I haven’t forgotten a pill more than 3 hours, meaning I am taking it right without missing one pill. I also haven’t had to take antibiotics that could interfere with it and I haven’t thrown up right after taking it, so the pill is basically like a GUARANTEE not to get pregnant if you take it right and use another method of birth control when a woman takes antibiotics. My point is, WHY should I be concerned about her personal life, when she doesn’t care to apologize and care about MY personal life as well as she doesn’t care about my dining experience. It goes BOTH WAYS you know. It’s like WHY should I care *WHY* she overcharged me? Just be nice enough to get it fixed RIGHT AWAY, APOLOGIZE, and get the manager by asking him or her “I just overcharged someone, can you take something of their bill?” I don’t get that type of CARINGNESS.
I got overcharged $0.30 on an item on the menu that was different than in the computer one time. The waitress NEVER apologized ONCE. WHY should it be the “CUSTOMER” that notices this? Yes, if was overlooked, fine, but at least say “Sorry about that.” Since SHE rung me up, SHE is partly at fault. Her job is to tell the manager about the price difference BEFORE it gets to the customer. She got ZERO tip simply from not apologizing as well as when my ranch was forgotten, she didn’t apologize for that either. So I don’t get where you get that “Caring people in the world are not rare”, when THEY ARE VERY RARE! MOST PEOPLE ARE LIKE THAT WAITRESS THAT ONLY TOLD ME “I’ll go get a manager”, BUT NO SORRY OR ANY TYPE OF APOLOGY.
“I promise that MOST of your servers (even the ones that you think have done a poor job and don't deserve a tip) do the best they can at that possible time.”
I had a waitress at Chili’s NOT write our order down, which we only ordered drinks and a dessert. She came back to ask about our mixed drink order which my husband got a margarita as well as myself and I ordered a coke also, but when she delivers those drinks, she forgot my coke and brings water. She got my last order which was an El Nino margarita and a refill of coke, which she DIDN’T write down. I saw her at the computer a while after and bussed a table, meaning she wasn’t going to get the coke at least considering it doesn’t take as much time to get a coke as it does a margarita. Then she brought the El Nino margarita and I had to remind her about the refill of coke. She didn’t apologize for these mistakes. She DIDN’T try her BEST, because if she would have, she would have at least TRIED by WRITING THE ORDER DOWN.
I had another waitress at Chili’s that didn’t try: The waitress took my husband and I’s drink order. I ordered a Presidente’margarita made with Jose Cuervo tequila instead of Sauza tequila that normally comes in that margarita as well as a dr. pepper and my husband ordered a diet coke. She NEVER BOTHERED TO *WRITE THE DRINK ORDERS DOWN, WHICH IS STUPID OF HER! When she came to deliver the drinks, she had my Presidente’ margarita and my husband’s diet coke. I told her I ordered a dr. pepper and she said she forgot and that she was sorry. The thing is, if she would have WRITTEN IT DOWN, she would have had a CHANCE to remember it, but she was TOO LAZY write down drink orders, which to me, is NOT TRYING HER BEST. Anyway, we ordered our food. I ordered a complicated order. I ordered “Sizzle and Spice selections” which you can pick 2 items which I picked garlic and lime shrimp and half rack of ribs. It also comes with 2 sides-veggies and mashed potatoes, well I substitued both of the sides for 2 sides of fries. I also ordered 2 sides of honey bbq sauce, 1 side of mayo, and 1 side of ranch. I asked if she could bring the condiments before my meal, which I told her because I usually have problems when someone else delivers my food, that I don’t have the condiments with my meal. She told me she would bring them before my meal. Well, my dr. pepper I had to wait 13 minutes from being seated to receive and I saw her go to other tables before getting my forgotten drink, which I feel mistakes should take TOP PRIORITY over ANYTHING ELSE. I felt she said “sorry” for her tip, but she didn’t mean it, because she PROVED that, by right before she gave me dr. pepper she gave someone their rung up credit card and check as well as when she delived my dr. pepper FINALLY she WASN’T PREPARED WITH A STRAW and she had to go back to get one. WHAT AN IDIOT I FELT! My husband got delivered a straw, WHY NOT MINE? Keep in mind, which I haven’t mentioned yet, I actually wrote my own order entrée order down which I gave to her as well as she wrote it down as well. So, she had 2 copies of this order. She comes to the table with a “half” side of honey bbq sauce with the other condiments. I had to ask her to make sure they were filled(which I SHOULDN’T have to do) and tell her about the 2nd side of honey bbq sauce I originally asked for, meaning I was having to repeat my food order. I think she’s STUPID. It was getting IRRIATING AT THIS POINT! I should have NEVER had to REPEAT MY ORDER after she left the table. Once a server leaves the table, that should mean she or he KNOWS EXACTLY what I want unless they are out of something. She NEVER VERIFIED what she was bringing me by comparing the written down orders with what she was bringing me. I was happy I asked for it ahead of time, or that would probably have happened when my meal arrived, which would have gotten me really pissed off MUCH MORE. While I wasn’t even half way finished when my entrée even, and even though my husband was finished his, she asked TWICE if we wanted a dessert while I was still eating my entree. It’s like she should have just asked if we wanted ANYTHING, NOT to PUSH US OUT by offering a dessert already. She was trying to get us out of her section. I feel since MOST people that dine together share a dessert(that’s why they bring 2 spoons usually), that ALL customers should get to FINISH their meal, before begin asked about a dessert at ALL, because HONESTLY, I had NO CLUE if I wanted a dessert at those points she asked, because I was still eating. Anyway, thankfully, she had the decency(probably forgot more than likely than decency) not to charge me for the forgotten dr. pepper. Needless to say she got 10% tip that had no dr. pepper on it OBVIOUSLY. I wasn’t about to base my tip on what the bill was supposed to be for her forgetting all those things and making me wait THAT LONG for ONE FREAKIN SOFT DRINK. She DESERVED 10% for being SO DAMN LAZY NOT TO WRITE THE ORDERS DOWN AS WELL AS VERIFYING WHAT SHE WAS HANDING THE CUSTOMER. Also, she deserved it because trying to rush us out which wasn’t going to make me happy that’s for sure. DON’T ask if people want a dessert if EVERYONE ISN’T FINISHED at the table. ONLY ASK IF THEY WANT ANYTHING ELSE NOT TO SEEM PUSHY, LIKE TRYING TO *RUSH* CUSTOMERS. She tried to rush us out I feel. The second time she asked when I was eating, my husband was eating some of my fries also, so it’s COMMON SENSE that we WEREN’T READY TO ORDER A DESSERT YET. I wanted to see if I was going to get too full or not to order a dessert. We ended up ordering a dessert and I ordered another margarita, but at the PACE we WANTED IT, which is the way it SHOULD BE! This happened a few months ago. Do you honestly think she desevered 15% for ALL THOSE MISTAKES considering , these mistakes was her NOT TRYING to get the order correct? She truly wasn’t trying her BEST at ALL nor did she seem to have a CARE in the world about if the order was correct she was taking to me. Someone else brough out our entrees. I normally tip 20%-25% for good service, but all those mistakes were RIDICULOUS and PREVENTABLE ONES. Coming to me with the forgotten dr. pepper with NO STRAW, is JUST SO PREVENTABLE and it just makes her look STUPID! I HATE servers who don’t TRY THEIR BEST and are just TOO LAZY to make sure they are bringing the customers CORRECT things. Even if let’s say, she would have forgotten my dr. pepper after writing it down, I would give her some credit that she *TRIED* to REMEMBER it. Also, coming to the table without a straw is NOT TRYING. I waited long enough for my FORGOTTEN drink, at least TRY to do your job write you know, I felt.
My point is, MOST SERVERS DON’T GIVE A SHIT ABOUT IF THEY DO THEIR JOB CORRECTLY AND THEY DON’T TRY THEIR BEST! THEY CARE ABOUT THEIR TIPS, THAT’S IT!
“When a woman comes in looking frazzled with 4 children, I wonder when she last had a decent break to be by herself. When a guy comes in with 10 textbooks, pouring over the contents and taking notes, I wonder what big test he has the next day. I wonder what I can do to help them. If I can amuse the kids so they smile instead of scream; if I can not bother the student while bussing tables or offering samples”
INSTEAD of concentrating on those things, you should be trying to help them be HAPPY by making their dining experience have the LEAST amount of mistakes by CONCENTRATING ON YOUR JOB. If you worry about everyone’s personal life that comes in, NO WONDER why you make a lot of mistakes.
”If I can offer advice to someone who is lost and needs directions, I DO.”
Do you put their being lost over someone else’s food or drink order? If you do, you are being uncaring to those people that are waiting longer for their food or drinks. Your job is to SERVE people, NOT to give advice for directions, meaning, unless you aren’t busy, you SHOULDN’T be doing that. YOU DON’T HAVE TIME TO DO THAT IF YOU ARE BUSY. I talked to people while I would be folding boxes or sweeping or stocking at the donut shop, but once a customer walked in, I told them “Hold that thought” and I SERVED the customer. Customers come FIRST!
One time at TGIFridays(before the chain moved out of Louisiana), I was sitting at the bar. I ordered the Ultimate Margarita. This was around Mardi Gras time, so people were visiting from out of town for the parades. The bartender was in the middle of making my drink, when he STOPPED to tell this lady that was sitting at the bar about parade routes. He got ZERO tip for that drink. ORDERS COME FIRST BEFORE CHIT-CHAT and that INCLUDES giving directions. YOUR JOB COMES BEFORE CHATTING! Heck, he could have talked at the SAME TIME and made my drink, but he chose not to, so since he made me wait LONGER to chat, I didn’t tip him, DESERVEABLY!
“We are not perfect. We are not robots. Oversights happen.”
I know this and I made PLENTY of mistakes when I worked at the donut shop, but MOST people DON’T ACT like they give a shit, which I DID. You tell them, they make you wait 3-5 minutes to get your mistake fixed that isn’t something that has to be cooked like condiments. They DON’T apologize MOST of the time. It’s RARE that servers CARE about your experience. They want us to give them a nice tip, well be CARING to our experience.
“Sometimes there is a miscommunication between order and delivery,”
Yes, but that mostly with the person taking the order. If the server that took my order at Bennigan’s which was baby back ribs with 2 sides of bbq sauce would have ASKED me if she doubted what I wanted BEFORE she brought out the food, but no, BEFORE she hands it to me(she had it in her hand) she asked me “Did you want bbq sauce on the ribs?” I ordered 2 SIDES, NOT “ON THE SIDE.” Well, anyway, they cook the bbq sauce on a certain way, so she took my entrée back. This happened all because she had doubts, but didn’t bother to ask me if she was confused. I’ve had this happen at Chili’s also. Ever since then, I order VERY SPECIFICALLY to make sure they know I want bbq sauce on the ribs, which I shouldn’t have to do that, but it has come to that. I tell the server “I want bbq sauce on the ribs AS WELL as 2 sides of bbq sauce.” I didn’t order it that way before, because bbq sauce COMES on the ribs according to the menu, so asking for 2 sides of bbq sauce shouldn’t interfere with the ribs itself, but servers got confused a few times about this for some WEIRD reason. I NEVER said “I want the bbq sauce on the side instead of on the ribs.” I also NEVER said “I want dry ribs” either. So my point is, the ORDER TAKER should ASK if they are confused about something, meaning, it was that waitress’s fault that my ribs weren’t correct, NOT ANYONE ELSE’S. It’s NOT *MY* fault as a customer, because I shouldn’t have to say what is listed on the menu already like when you order a burger that normally comes with fries, most people don’t bother to say fries, because the menu STATES it comes with it.
Also, I’ve had servers ASSUME when I ordered a side of ranch with mozzarella sticks that I didn’t want the marinara that COMES with it. I had ordered it just like this:” Mozzarella sticks with a side of ranch.” I NEVER said I wanted to SUBSTITUE ANYTHING. Also, lots of times, I’ve gotten my ranch with marinara with no problems ordering it the SAME WAY. Anyway, now I am having to say “I would like to ADD a side of ranch.” I SHOULDN’T have to say that, because marinara COMES with the sticks. My point is, the ORDER TAKER is the problem when they have miscommunications 90% of the time. Sometimes it may be just the cook that is confused.
“I feel that the job is being done properly when I don't have to ask for a refill or remind them to get it.”
I don’t truly get how you can say “Their job is to READ YOUR MIND” as to what you want to order next? HOW THE HELL THEY ARE GOING TO KNOW YOU WANT ANOTHER REFILL? THEY DON’T HAVE ESP? Also, if you’ve NEVER asked for a refill, it’s NOT “REMINDING” them if you NEVER ORDERED IT TO BEING WITH? HOW DARE YOU ACT LIKE THEY CAN BE MIND READERS. Also, how can you feel their job is done properly to bring you things you may NOT WANT EVEN? HOW do they *KNOW FOR SURE* you want that refill of coke? I change soft drinks sometimes. First one I may want coke, second one I may one Dr. Pepper. For you to say in a sense they are doing their job properly by ordering for you is RIDICULOUS. Dining is supposed to be “LETTING THE *CUSTOMER* DECIDE what they would like next. They can’t magically know you would like another coke next. It’s NOT supposed to be the SERVER doing the ordering for me. THEY AREN’T SUPPOSED TO SUDDENLY DECIDE FOR ME I NEED A REFILL OF THE SAME SOFT DRINK. HOW DARE YOU ACT LIKE THEY ARE SUPPOSED TO READ YOUR MIND? You said “When I don’t have to ask”, but what about if they ask you? Is that not trying to PLEASE YOU to make darn sure you get EXACTLY WHAT YOU WANT? THEY CAN’T MAGICALLY READ YOUR MIND! HOW DO THEY KNOW UNLESS THEY ASK YOU OR YOU ORDER ANOTHER?
“While you might not personally like it, you always have the option of not drinking the beverage.”
Yes, but they have WASTED MY TIME AND OTHER CUSTOMER’S TIME, because now I want coke instead of dr. pepper and they could have been at my table that much SOONER to find out what I really wanted and gotten it to my table THAT MUCH SOONER. Also, when they do that, it shows the LAZINESS in them and UNCARINESS that they can’t think about “WHAT DOES THE CUSTOMER TRULY WANT” , “I WANT TO BE 100% SURE THEY WANT ANOTHER REFILL” and the simple fact that they couldn’t come to the table, which are EXTRA STEPS to PLEASE the CUSTOMER instead of their tired feet. As far as just not drinking it, the server still ORDERED IT FOR ME. The concept of it makes me the maddest. Even if I would like another refill, it’s the fact that they didn’t bother to make sure I did truly want another of the same. That shows how UNCARING they are about pleasing *ME* and ONLY pleasing their tired feet. It’s NOT RIGHT to have total strangers at a restaurant do the ordering for customers. It’s NOT about it being “FREE” it’s about thinking about pleasing the “CUSTOMER”. Making sure that I really do want the server to go and get a refill. Think about if there is a table of 5 people and I go up to them as a waitress. I ask them do they want refills, they DECLINE, now if I would have gotten them refills, I would have WASTED VALUABLE TIME FOR EVERYONE in the restaurant as well as for them, because I would have went up to their table that much later to have been asked to get the check INSTEAD. WHY would ANYBODY want to get refills for NOTHING? I MUCH RATHER if the server makes SURE I WANT ANOTHER refill. It doesn’t make sense to get refills for nothing and waste valuable time that if I was that waitress that would have gotten 5 refills for nothing, I could have been at your table to greet you that much SOONER if I wouldn’t have WASTED TIME BRINGING UNWANTED REFILLS. Do you understand how STUPID it is to bring things that were NEVER ORDERED and for you to act like they have ESP that they can READ YOUR MIND? I think that’s NOT good service when they try to read my mind and do the ordering for me.
“If I took your order straight back to the kitchen without bussing that table.”
WHY wouldn’t you go STRAIGHT to that computer terminal to put the order in?
“sometimes something that is out of our control happens”
Wrong burrito filling even though the server printed the ticket correctly. A food runner that brought a pasta dish without chicken, but the server printed the ticket correctly. The server CAN’T bring my chicken before my entrée arrives, because it has to be cooked, so that is NOT like condiments. Pickles and tomatoes on my sandwich that I ordered without them, which are under the meat on a closed-faced bun. Those are things that you just CAN’T control and I assume in those situations(not counting the chicken pasta entrée) unless the server tells me it’s their fault) that it’s the COOK’S fault COMPLETELY. The chicken pasta entrée is the fault first of the cook since the ticket was printed correctly and the second to the food runner that didn’t read the ticket BEFORE taking it to the table. The server wasn’t at fault at ALL in ANY of these situations.
“I do my best to make the customer happy (including apologizing, remaking the order, refunding money, and giving out coupons), but sometimes it's just not possible: some people are destined to be unhappy if things are not 100% the way THEY expect them, even if what they expect is not the way things happen.”
I just had about a few months ago a waiter that took our appetizer order when my husband and I ordered our drinks. We were waiting a while and asked him about our appetizer. It turns out he NEVER PRINTED THE TICKET because he claimed he FORGOT to put the order in, meaning it was *HIS* FAULT we waited a LONG TIME for an appetizer. We waited literally a half an hour, which that is the amount of time we should have been receiving our entrees. Anyway, not only did he admit at fault, but he offered us something for free, apologized profusely, and he ended up doing what I asked instead of what he offered which was I told him we’d have too much food if we took anymore food, so I would rather have something off the bill instead. See, I feel if he’s going to offer something, let it be something that *WE* actual benefit from. His offer at first was chips and salsa. We honestly didn’t want more food than what we ordered. We ended up getting $5 off our check. We left him 16% of the bill before the discount. The reason: He was VERY NICE about the situation. He apologized profusely(not just sorry, but he was so sorry) and got us money off the check as well as in the first place, offered us something to begin with, which NOBODY has EVER DONE when we’ve had HUGE mistakes, unless it’s the manager. NO server has tried to offer me something for their mistake besides that waiter, because it is TRULY RARE that MOST SERVERS CARE. When my husband and I were brought wrong entrees, the servers DIDN’T care to offer us a damn thing and one of them didn’t even say he was sorry until *I* had to go up to him to find out what happened and ONLY THEN he said “I’m sorry, I pressed the wrong button.” What’s the point of saying you’re sorry if I have to go up to you to get the sorry you know? He should have apologized IMMEDIATELY when he realized he brought the wrong food out of COMMON DECENY and I felt he OWED me an explanation as to WHY my husband got his food, but not me, which I do feel I’m ENTITLED to that considering I ordered food too. That waiter got a zero tip, because he showed he didn’t give a shit that I didn’t have my food, so I didn’t give a shit about his tip. The way to handle things is just like the waiter we left 16% to and that is BEFORE the discount. Anyway, I didn’t want to give 20% or more to that waiter that forgot to put in the appetizer, because I really don’t want that crap to happen again. There was NO REASON why at the time, because it wasn’t busy at this restaurant, the he couldn’t have put in the appetizer order RIGHT AFTER he took our order so he WOULDN’T forget. When you go and do something else instead of what you were going to do, it’s EASIER to forget. I give 20%-25% or more to servers that do their job correctly and DESERVE it. If I would have given him 20%, he’d would do that to us again and again, which he would NEVER LEARN. I personally would rather have paid the ENTIRE BILL and left 25%, because the service was GREAT instead of getting $5 off and had that much longer wait. I gave him an above average tip considering he made us wait that long for an appetizer, which I don’t feel was a bad tip. Normally, if I wouldn’t have gotten an apology and not been offered anything, he would have received zero, but he handled it in the MOST CARING MANNER I’VE EVER HAD A SERVER DO WHEN WE’VE HAD MISTAKES. MOST servers don’t care.
I’ve gotten overcharged almost $11 on my credit card in 2003 at Applebee’s and the waiter ignored me when I went up to him at a table he was at considering that was a HUGE AMOUNT OF MONEY TO GET OVERCHARGED as well as he NEVER APOLOGIZED. I had to get a manager and the waiter ended up standing by my husband and I as well as the manager at the computer terminal when the manager was fixing the credit card transactions, meaning he had an OPPORUNITY to say he was sorry, but he didn’t. We were going to give him $6 on $35-$36 check, but since he handled the situation in such an UNCARING manner, I left him ZERO. Be nice to me and I’ll be nice to you. Be a bitch to me and I’ll be a bitch back. It’s like the server acting like “I DON’T CARE”, well “I DON’T CARE BACK” when it comes time for tipping. I don’t get how ANYONE could fathom NOT apologizing when they’ve made a mistake? I don’t get it, I really don’t? Especially, this wasn’t 25 cents, this was about $11. I remember I was charged about $47 instead of $35-$36 on my credit card. In other words, he rung up the wrong table on the credit card, but he printed the check correctly. I told the manager I thought he did it on purpose, but the stupid manager didn’t believe me. It’s POSSIBLE that the waiter was going to give OUR lower check to a FRIEND’S table so we could pay the almost $11 his friends spent. An even trade wouldn’t have been noticed and also the waiter would have gotten a bigger tip on that about $47 check, so he would have gotten about $13 more instead of $11 if we wouldn’t have caught the mistake, but I don’t see how ANYONE couldn’t catch that. We knew it wasn’t almost $50 the check. I was about to write the tip when my husband and I said “WHOA”. It was VERY OBVIOUS that I was overcharged A LOT. The reason why I think he did it on purpose was that the manager had asked him what we had when he was fixing my credit card and he was able to RECITE what we had by memory and also for him not to say ONE SORRY tells me he did it on PURPOSE to STEAL from us. He KNEW what he was doing, but he didn’t get us that’s FOR SURE.
MOST SERVERS DON’T CARE ABOUT THEIR CUSTOMERS!
“Perhaps people were seated ahead of you because of (1) availability of tables (2) smoking preference (3) cleanliness of tables in available sections (4) etc. It's the same situation once you have been seated. Other factors go into play here.”
I KNOW THIS ALEADY. It’s like how can you seat a table of 10 at a booth? You CAN’T, so even if they were first, my husband and I would get seated before they would. Also, if people want to smoke, they have more availability usually in the smoking areas. That’s NOT the same as taking our order and then going to a table of 10 and taking 10 people’s orders BEFORE going to the computer to put in our order of only 2 people. There’s A HUGE DIFFERENCE in *CHOOSING* what to do next and not have the ABILITY to do it. You can’t physically put 10 people in a booth, but you CAN decide to go put in the order, BEFORE going to that table of 10. So comparing being seated to serving in order is STUPID, because some things NOBODY CAN CONTROL when a table of 10 wants to be seated, because HOW can you seat 10 people in a booth? YOU CAN’T. It’s NOT the SAME as you can DECIDE to pick up those dishes AFTER you go put my order into the computer. You CAN get my check instead of checking on another table if I’ve asked for my check. YOU JUST CAN’T COMPARE seating availability to being served, you just CAN’T.
Lupis Noptum
"How wide is your ass, and are you sober enough to care? Lose some weight."
You are REALLY STUPID! I am 5'0" and ONLY WEIGH 90-92lbs. I keep VERY CONTROL of my weight. I ONLY drink on friday nights and saturdays nights. I do a "DIET day" on thursday by eating less than 500 calories and I lose about pounds doing this. I also DON'T eat NEARLY as much food during the week. YOU ARE REALLY IGNORGANT telling me something, when I bet *YOU* are the one that is probably fat! KNOW WHAT THE HELL YOU ARE TALKING ABOUT ****BEFORE****** YOU POST, DUMBASS!
rhiareed
“So this is much faster for EVERYONE.”
Actually it’s faster ***ONLY*** to the customers at the THIRD table. Think about it. HONESTLY, last March I was greeted at 5:00p.m. EXACTLY at Outback. Our waiter greeted us within 3 minutes(5:03). My husband and I didn’t receive our drinks until 5:10p.m., because the waiter decided upon HIMSELF to go get the second table’s drink orders which had 4-5 people’s as well as who knows appetizer orders and go get the third table’s drink orders and possibly an appetizer order as well. Then, he went to get ALL of those drinks(not including alcohol more than likely if someone ordered it(which we didn’t order). He had the GALL to hand the lady at the second table *HER’S* before ours. So, tell me, ****HOW THE HELL IS THAT ******FASTER***** FOR EVERYONE? Yeah, it may be fastest for the third table or even a bit faster for the second table(which in this case, the lady at the second table got hers the FASTEST of EVERYONE), but the first table gets the SHAFT. NO ONE should *****EVER, EVER, EVER, have to wait 10 minutes or beyond from being seated for freaking 2 cokes considering we were only a party of 2(NOT a party of 8 or more) and should NOT EVER, EVER, EVER, EVER, EVER, EVER, be subjected to having the customers at the SECOND table get one of their soft drinks BEFORE the customers at the FIRST TABLE. THAT’S RUDE AS ALL HELL! The waiter still got 15%, but that’s it, because the rest of the service was pretty good for the most part, which he did get us refills without asking letting us order. FUCK people that want to be fucking RUDE! We ordered FIRST out of the 3 tables, so honestly, we should have received those 2 soft drinks within at least 6-7 minutes of being seated at the MOST! For him to give the lady at the second table hers first was him being an ASSHOLE, just like letting someone ****CUT**** in LINE. Waiting 10 minutes or over is ridiculous for ****ANYONE**** to wait that LONG for soft drinks of all things UNLESS you are at a large party. It’s BULL SHIT that it’s faster for *EVERYONE*, because It’s only faster for the third table, which SHOULD HONESTLY WAIT THE LONGEST, because they were seated LAST, out of ***COMMON DECENY*** just as if you are in a LINE. Treat others the way you’d like to be treated!
“Then I deliver drinks to tables 3 then 2 then 1 so I can get table 1 dinner order right away then 2 then 3.”
HOW DARE YOU DO THAT! I’ve had a couple of servers do that. Think about how fucking *********RUDE****** that is. Seriously. You should at least have the COMMON DECENCY to ***DELIVER*** the drinks ****IN THE ORDER***** THAT PEOPLE WERE SEATED IN. What kind of person are you, BITCH? The waitress that did that also rung up the completely wrong entrée for my husband as well and she got a ZERO TIP. She ZERO respected us COMPLETEY for the most part. WHY wouldn’t you just be **************FAIR**************** and hand the first table theirs, which right away as you are handing them their drinks you COULD say “I’ll be right back” as you are handing them their drinks, ****BEFORE**** they have a chance to order their food? WHY would you treat people as if the third person comes first? WHERE IN THE HELL YOU GET OFF, BITCH? FUCK YOU! You are LETTING customers CUT. WHY would you not deliver drinks in the order they were ordered? It’s OBVIOUS of the first table you’d have other drinks on your tray, so you not only can they tell you have other drinks to deliver because they can *SEE* this, but you can also tell them you’ll be right back to take their food order. WHY treat the THIRD table FIRST? It’s NOT *FASTER* for everyone, ONLY the third table. That’s WRONG and YOU KNOW IT! WHY are you letting people CUT? I don’t care that it’s NOT a physical line, because you don’t hand a coke at Mcdonald’s to the second person that ordered before the first, so WHY would you do that at a non-fast food place? Technically, the McDonald’s cashier could get my one coke order ring it up and give me back change, then instead of getting the coke, the cashier could take the second person’s order for one coke only. Then, the cashier would hand the second person their coke first. THAT would be RUDE don’t you think? MOST people would think that’s a bit RUDE and INCONSIDERATE.
http://www.restaurantdoctor.com/books/basics.html
“Not providing service in the order of arrival
People become territorial. They expect that if they arrived first, they should be served before parties arriving or seated after them. It is not an unreasonable expectation.”
They even have a BOOK on that it’s NOT UNREASONABLE to EXPECT TO GET SERVED IN ORDER OF ARRIVAL. THINK ABOUT HOW RUDE THAT IS TO GIVE THE CUSTOMERS AT THE THIRD TABLE THEIR DRINKS FIRST, THEN CUSTOMERS AT THE SECOND TABLE THEIRS, THEN THE CUSTOMERS AT THE FIRST TABLE. By the time, then, at least 30 seconds has elapsed that the thirsty customers at the FIRST table could have been drinking their drinks or if they ordered tea, sweetened their tea that much quicker if they liked to sweeten their own tea. Even coffee drinkers could get open the creamers and sweeteners that much QUICKER.
Also, think about when you are put on hold on the phone. They answer it by stating “SUCH AND SUCH COMPANY PLEASE HOLD, YOUR CALL WILL BE TAKEN ****IN ORDER ****** THAT THE CALL CAME IN”. Basically they state something like that. You are on HOLD and the next person will get their ****TURN**** after the person that called BEFORE that next person.
Think about when you are in a check-out line. The cashier doesn’t check the second person’s groceries out before the first person’s, so WHY would you treat people ANY DIFFERENTLY IN A RESTAURANT than the way EVERYTHING ELSE GOES?
I understand when you are waiting for a table that it may not go in complete order due to a large party that just can’t FIT into a 2-seater booth. So if my husband and I arrived after a party of 10 that both wanted a non-smoking section, well, duh, we are going to get seated before the party of 10 if the tables are all filled, ONLY because of lack of SPACE, NOT to be UNFAIR to people, because it’s NOT HUMANLY POSSIBLE to fit 10 people into a 2-seater booth.
Think about that people take their *TURN* when you get things. You go in a ticket line and wait YOUR TURN to buy a ticket. You go to the DMV and you get a ticket. Sure, if I want a new license, I may have to wait longer than someone that just wants to renew their registration, just out of the simple fact that the person that does the licenses is NOT the same person that does the registration. So, my point is, in EVERY OTHER PLACE IN THE WORLD THEY GO IN THE ORDER OF ARRIVAL, SO WHY THE FUCK NOT A SERVER AT A RESTAURANT ? If Jane Doe orders her soft drink FIRST at table 6 BEFORE mine, then she SHOULD receive her soft drink BEFORE me. That’s just COMMON DECENCY! YOU OBVIOUSLY DON’T HAVE *ANY* COMMON DECENCY.
“Then I deliver drinks to tables 3 then 2 then 1 so I can get table 1 dinner order right away then 2 then 3. I do all of this as fast as I possibly can and if the bar or computer is very backed up then it is not my fault b/c I tried.”
Uh, NO, you DIDN’T TRY, because instead of doing things like this: “If we are busy I will greet table 1 and take their drink orders then 2 then 3...that way I can put them all in the computer at once”, you COULD go put the FIRST ORDER INTO THE COMPUTER FIRST, THE SECOND, SECOND, THE THIRD, THIRD, after EACH TIME GREETING EACH TABLE go to the computer to put the orders in ONE at a time. Think about how you are DELAYING someone’s mixed drink at the bar if you wait until you let people order from not only the second table, but from the third table as well. I’ve had a waiter that waited to put our dessert order into the computer and greet a table of 9 people. THAT’S FUCKING RUDE! Go put in the first person’s order. THEN go greet the next table. Think about if the people at the table want appetizers or asking about different drinks or appetizers. Think *HOW LONG* you are DELAYING people’s mixed drinks from getting into the computer. Think about it takes LONGER to ring up appetizers along with drinks into the computer if you have to enter 2 appetizers with SPECIFICATIONS for the customers at the second and third tables, that’s ANOTHER DELAY RIGHT THERE. Also, if the first table orders an appetizer, that food order DEFINITELY SHOULD BE PUT INTO THE COMPUTER AS SOON AS YOU CAN. WHY make people wait LONGER than necessary so your LAZY ASS doesn’t have to walk back and forth to the computer as much? WHY ARE YOU SO DAMN SELFISH AND LAZY? By the time you get the customers at the third tables drink orders doing it MY WAY, which is putting the order into the computer RIGHT AFTER you get it, you could probably go get the already made mixed drink at the bar for the first table, FOR REAL, because not only would you have gotten our soft drinks during the time if we ordered any, but all that TIME THAT HAD ELASPED from the customers at the second and third tables that could have more people at them asking you question after question and ordering appetizers when they ordered their drinks. It takes LONGER normally to get a party of 5’s order than only a party of 2. THINK ABOUT THAT YOU ARE WASTING TIME FOR THE CUSTOMERS AT THE FIRST TABLE. YOU ARE ALSO WASTING THE TIME FOR THE CUSTOMER’S AT THE SECOND TABLE FOR DOING IT YOUR WAY, getting the customers at the third table’s order all at once. It takes TIME for mixed drinks to be made as well as it takes TIME for an appetizer to be cooked, so if I am at the first table, you SHOULD go put the order in as QUICKLY as possible and NOT go greet ANY OTHER TABLES UNTIL THE ORDER IS IN THE COMPUTER. Now, if someone’s food or drink is ready BEFORE you go to the computer, that’s COMPLETELY DIFFERENT, because those people ordered their food or drink, BEFORE I ordered my food, so their food or drink should be delivered BEFORE my drink and/or appetizer order goes into the computer. Especially, food gets cold if it’s a food that is prepared hot, so getting food orders to the table as quickly as possible is a MUST!
“2. Clean up...No one wants their dirty plates in front of them when they are done eating...you may order another margarita but I will clear your plates first...why is your time so precious that you cant wait that additional 15 seconds to get your plates out of the way.”
Actually, I could ***CARE LESS***** for REAL, unless I am at a small booth that I don’t have much room to move. MOST PEOPLE WOULD RATHER HAVE THEIR FOOD IN A TIMELY MANNER INSTEAD. I DON’T care if the server just puts the dirty dishes on an empty table, HONESTLY, I DON’T CARE! If I have so much room, WHO GIVES A FLYING FUCK if the dishes stay there? I’d HONESTLY MUCH, MUCH, MUCH, MUCH, MUCH, MUCH, RATHER have my food and drinks *************FASTER**************** than for them to worry about dishes that are just sitting there. WHO REALLY GIVES A SHIT? I care about my thirsty, hungry, self, NOT DAMN FUCKING DISHES, IDIOT!
“There is a computer in teh back of the restaurant and as soon as I bring the plates to the dishwasher I put the drink orders in right away and most of the time the drink is being made by the time that I get to the front of the restaurant.”
You should be putting the orders into the computer, because some other server or customer at the bar, beat the order to the punch. In other words, let’s say if I order a margarita instead of a dessert, but my server is so damn worried about the stupid dishes, well, someone that ends up sitting at the bar in the time the server is picking up the dishes and bringing them to the dish washer as well as the delayed time of getting the order into the computer, says they also want a margarita. That person at the bar will be getting theirs made BEFORE mine, due to the FACT that my server worried about dishes instead of a HUMAN BEING’S ORDER. Physical objects that don’t even have feelings should be put LAST. Let me ask you a question: “WHO TIPS YOU?” Dishes CAN’T tip people, can they? People do though.
“Are you that much of an alcoholic that you cant wait?”
For your info, I DON’T drink everyday. I ONLY drink Friday and Saturday nights. As far as wanting stuff as QUICKLY as possible goes, that goes for my food order as well as my coke order as well as requesting anything like the check. I’d RATHER you get the check than pick up the dishes first. For real, I DON’T GIVE A SHIT ABOUT THE DAMN DISHES. They can sit there as long it’s not in my way; I REALLY, TRULY, am NOT BOTHERED BY IT. I want my request as FAST as I can get it, NO MATTER ***WHAT**** it is.
“3. Talking to your customers...are you so much above your server that you cant speak to them if it doesnt have to do with food? Who do you think you are? Some people like friendly conversation while they wait of their food, but then again I bet you rarely have friendly conversation with anyone do you...its probably just a waste of your time to be nice to anyone.”
I AM NICE. I say “Thank you” when they bring me things. I am NICE to them. I just want my order put in as FAST as possible, THEN, they can talk to me all they want, just put in my order so I can eat and drink faster or any request that I ask for, I’d like it as QUICKLY as POSSIBLE. Think about it, if you don’t turn the tables faster for me to get my food and drinks, you won’t make as much tips, so honestly, it’s really YOUR benefit as far as money goes. Remember, you are at ***WORK**** so if you are too busy to talk, DON’T! When I worked at the donut shop, there would be people that would talk to me while I was doing side work and you know what, I’d stop COMPLETEY talking to them and tell them “HOL D THAT THOUGHT” when a customer would come in. CUSTOMERS COME FIRST! Do you like it when you are a customer and someone is taking up your time? I bet you don’t. If you do, you’re a rarity, because MOST people would get IRRITATED waiting for no TRUE reason other than for the employee just “PLAYING” on the job. You want the tips, actually do some ********WORK******* instead of chit chatting, BITCH! That’s why sometimes customers wait 10-15 minutes for soft drinks or 30 minutes for an appetizer or 10 or more minutes for the check. Gee, if you were doing your *****JOB***** you wouldn’t be making people wait NEARLY as long and make MORE MONEY, as well as making customers HAPPIER to have PROMPT SERVICE as they SHOULD HAVE! If people want to chit-chat, they should go to a bar. That’s where the bartender talks to you about your problems. Don’t expect people to want to make conversation with you when they are hungry and thirsty. You are ONLY thinking of *YOURSELF* instead of the *CUSTOMERS* that want to be served as QUICKLY as possible. I thought about my customers I served at the donut shop instead of myself. Sure, I would have MUCH RATHERED continue doing side work and talking to the customers, but when I’m a customer, I want the FASTEST service possible, so WHY in the world would I treat SOMEONE ELSE with no respect by delaying them for me chatting? That’s VERY INCONSIDERATE of the SERVER as well as the customer taking up other CUSTOMERS time and YOU KNOW IT!
http://tryingtogrok.mu.nu/archives/050557.html
“I'm also with you on chatty waiters, no thanks, I'm not there to be charmed.
I waited tables for over a year, so while I know it's hard, mostly honest work, I also know when the service sucks.”
Posted by: Beth at October 18, 2004”
"And I hate waiters who want to be a part of my dining experience. If I wanted to spend time with the waiter, I would dine with him. My idea of a good waiter is one who never asks if I need more water or tea or coffee--he simply sees when I need more and shows up to take care of it."
Posted by: Mike at October 17, 2004 10:07 PM”
http://www.geocities.com/NapaValley/2201/
"Doug from New Mexico is not in the restaurant industry, but is a customer. He said when he brings a date to a nice restaurant, sometimes the server is very chatty. He really wants the dinner to be nice and romantic, but the server is very intrusive. He wants to point out the fact that he is not there to visit the server, but to spend money on good service and good food."
Just look at ALL THESE people that DON’T WANT TO CHAT WITH THE SERVER! People want to dine with the people they are WITH, YOU IDIOT, *****NOT***** THE FUCKING SERVER! Sounds like almost a “SILENT” type of service MOST people want. Think about that. If you are chit-chatting, you AREN’T doing your JOB, remember that. You are getting PAID to WORK, so WORK! Do you like it when you have to wait longer for something when you are out to eat? Even if you don’t care, MOST people DO!
http://www.complaints.com/directory/2005/september/9/1.htm
“I asked her for the check, she said, "just a moment". She disappeared into the kitchen for awhile, then I spotted her chatting with a customer who had just walked in, this was an extra five minutes added to my watch. Finally, she gave us the check.”
See, this person wanted to LEAVE and because of the UNCARING SELFISH BITCH SERVER chatting, the customer COULDN’T leave 5 minutes sooner. How do you like it when *YOU* are READY TO LEAVE and someone does that to YOU? Think about that when you do it to someone else waiting patiently while you are chatting with a customer. Think about the *CUSTOMER’S TIME* should be your TOP PRIORITY, NOT YOURSELF, SELFISH BITCH! You want the great tip, WORK FOR IT LIKE EVERYONE ELSE IN THIS WORLD THAT ACTUALLY ****WORKS***** FOR THEIR MONEY INSTEAD OF CHIT-CHATTING! CHIT-CHATTING ISN’T WORKING and you KNOW IT!
“If god forbid they forget to bring your fat ass a side of ranch dressing.”
For one thing, I keep my weight at 90lbs-92lbs normally. I weigh myself EVERY morning. This morning I wasn’t even 90lbs. I am 5’0”. The normal weight for my height small build is 94lbs-100lbs. I am UNDER WEIGHT. SO SHUT THE FUCK UP YOU FAT BITCH! You’re just JEALOUS that I LOOK BETTER THAN YOU, BITCH! You probably got the fat ass. Do you honestly think I eat like that everyday? HELL NO I don’t!
“If you have to wait an extra 30 seconds for ranch dressing when you have 7o other extra sides of condiments on your plate.”
Actually, I’ve actually waited 4 minutes, sometimes over 5 minutes for condiments, so you DON’T KNOW WHAT THE HELL YOU ARE TALKING ABOUT YOU UNCARING BITCH! It’s hardly EVER, EVER, EVER, EVER, EVER, just 30 seconds. Normally it’s 1 to 3 minutes before I have the condiments, depending on how many condiments I asked for and how long it takes to get it to me. When food runners bring me the food, they don’t care, because they don’t get penalized if they make a mistake, due to them getting tipped out on the *SALES*, NOT sharing the tips from the server, so they get paid NO MATTER IF THEY FUCK UP OR NOT, WHICH IS SO DAMN UNFAIR. Most of the time when the food runners have not gotten the condiments, my SERVER got them for me AFTER I have been waiting to eat, when honestly, they COULD HAVE gotten them BEFORE the meal, since condiments don’t have to be cooked. I have had 5 servers over the past 5 years LITERALLY *OFFER* to bring the condiments BEFORE the meal out of being *CARING* that I had what I ordered with my meal, so they wouldn’t forget. You also don’t get that I don’t want to eat one without the other. I wouldn’t want to start eating my sandwich without mustard if all I had was the mayonnaise and ranch. Don’t you get this? Just like I don’t want to start eating my fries WITHOUT my ranch. So I am STILL SITTING WAITING to eat the *EXACT WAY* I ordered the food for NO TRUE REASON except FOR BEING LAZY as well as UNCARING.
So when you say: “If the person who brings out your food forgets something its NOT my fault.” Well, as far as CONDIMENTS go, YES, it’s 100% YOUR FAULT. If it DOESN’T NEED COOKING OR MUCH PREP TIME SUCH AS MAKING A MARGARITA, THERE’S NO REAL REASON WHY YOU CAN’T TAKE IT TO THE CUSTOMER *****BEFORE****** THE FOOD ARRIVES, NONE!
“I also know when people are unreasonable just for the fact of drama.”
Well, customers don’t have UNREASONABLE expectations that their food order will be delivered to them correctly. THEY SHOULD BELIEVE IT WILL. WHY SHOULD THEY THINK SO NEGATIVELY THAT SOMETHING WILL BE MISSING OR WRONG ON THE PLATE? I KNOW I DON’T THINK ABOUT NEGATIVE STUFF LIKE THAT. I DOUBT ANYONE DOES.
“The sooner you go the faster I can flip my table ans the more money I make.”
You are a true CONTRADICTION. You want people to “TALK” to you, but then you want your customers at tables to leave faster, well gee, if you did your *****JOB****** instead of worrying about chit chatting, you’d get your wish, IDIOT!
“6.Knowing the menu-you will never know the menu better than any waitress who works there espcailly if you were only there once so get over yourself because that just stupid.”
NO, you are COMPLETELY WRONG 100%! It’s BULL SHIT that servers KNOW the menu BETTER THAN THEIR CUSTOMERS. HOW COME I KNEW that the menu stated “Add a house salad or soup with an entrée for $1.99” ABOVE the entrée I decided on and I WAS ONLY THERE ONCE, for about an hour at the MOST? She charged me $3.50, for a house salad even though my husband had an entrée as well with no soup or salad, so EITHER WAY, I would get my house salad for $1.99, because 2 entrees were purchased, which I ONLY needed ONE entrée purchase to get the $1.99 price.
Also, I’ve been to a seafood restaurant a SECOND time around and the STUPID food runner brings chicken tenders without the bbq sauce that the ******MENU******* stated it *******CAME****** with. The honey mustard I ADDED to the order WASN’T delivered either with it and for some reason had fries with it, but the menu DIDN’T state it even came with fries. This was RIGHT after Katrina hit, so the menu was limited and on a piece of paper, but STILL, considering it was a MUCH, MUCH, ****SMALLER**** menu, you’d think the ****WORKERS***** would ********KNOW***** the MENU ****BETTER**** than the customers. That’s a SHAME that they have people that work somewhere and don’t *SEE* the OBVIOUS ERRORS RIGHT IN FRONT OF THEIR FACES.
I also had a time a few years ago at Joe’s Crab Shack where the waiter didn’t know an entrée came with fries, even though it was RIGHT UNDER the section that stated “ALL ENTREES COME WITH FRIES”! He was an IDIOT! I asked him where my fries were and he looked at me like “HUH” look and then I told him it was on the menu. Then he claims he knew what I was talking about, WHO THE FUCK KNOWS. Since WHEN do people order sandwiches with fries if the MENU STATES the fries COME with the meal. Usually, you know this is TRUE, people order the name of the entrée such as “Grilled Chicken Sandwich”, NOT SAYING *ANYTHING* ABOUT THE FRIES if they wish not to substitute or not to get their fries with no salt.
You DON’T KNOW WHAT THE HELL YOU ARE TALKING ABOUT! SERVERS DON’T KNOW THEIR MENUS.
I’ve had a waitress come to get our order and at this Mexican restaurant they have a margarita called an “EL GUAPO MARGARITA “, which I ordered with salt. This waitress didn’t KNOW what they HELL I was talking about and it’s on the INTERNET MENU.
http://www.serranossalsacompany.com/html/drinks.html
The MENU is there for *****ANYONE***** to look at, so there’s NO EXCUSE for her NOT TO ****KNOW**** what SPECIALTY drinks they have. Especially at Mexican restaurants that normally DO have specialty margaritas. I had to spell it for her as well as she said “What is that” and “I NEVER heard of that?” She was an IDIOT! CUSTOMERS NORMALLY KNOW MORE ABOUT THE MENU THAN WAIT STAFF. HONESTLY, THEY DO, OTHERWISE, WHY WOULD I GET PEOPLE THAT DON’T GET THINGS DELIVERED WITH THE MEAL AS SPECIFIED ACCORDING TO THE MENU, HUH?
My husband and I also got chili cheese fries that were supposed to COME WITH a side of ranch WITHOUT THE RANCH, DELIVERED BY THE SAME DAMN STUPID IDIOT SERVER at Fox and Hound.
My husband and I also have had at Denny’s the cheese fries delivered from the *SAME IDIOT WAITRESS* THAT TOOK THE ORDER WITHOUT the ranch. Look at what the menu states.
http://www.dennys.com/en/cms/Appetizers/14.html
”Topped with melted Cheddar cheese and crumbled bacon with ranch dressing on the side.”
My point is, you are SO DAMN WRONG about that us customers know less about the menus than the servers.
“Just beacuse they forget something one time doesnt mean they dont know that menu.”
If it’s listed that it ****COMES****** with the item, it SURE DOES! It’s in plain SIGHT. The act of bringing it to my table WITHOUT IT, is just plain STUPID! It DOES make them look like they DON’T KNOW THE MENU AT THE PLACE THEY WORK AT. That’s ASHAME, it really is.
“Who wants ranch dressing on mozzarella sticks anyway....thats just disgusting.”
Actually, I discovered it at bar that served food a few years ago. They SERVED mozzarella sticks with ranch and marinara and found out it tasted GOOD. You may think it’s disgusting, but I think that KETCHUP is fucking disgusting. I HATE KETCHUP! Your taste ISN’T going to be the SAME as the REST OF THE PEOPLE IN THIS WORLD YOU IDIOT! I saw a guy back in 1996 or 1997 when I was in college that put MUSTARD on a sausage biscuit. I find that a bit disgusting personally, but to each it’s own if you know what I mean. I DIDN’T say ANYTHING to the guy. If that person thinks it taste good, then SO THE FUCK WHAT! EVERYONE LIKES DIFFERENT THINGS! ARE YOU TOO DAMN STUPID TO REALIZE THAT? MOST people that like ranch, eat it with different things. Lots of people eat ketchup on different things like burgers, hot dogs, and fries, so WHAT is SO DAMN DIFFERENT about that ranch can ONLY be used with salads or celery or cheese fries according to you? PEOPLE LIKE DIFFERENT THINGS. I have dipped chicken tenders in MAYONNAISE as well as honey mustard and bbq sauce. I’ve also dipped a corn dog in MAYONNAISE as well as the more famous condiment that goes with it, which is mustard. I’ve also dipped fries in honey when I’ve gotten chicken nuggets. I also have dipped grilled shrimp in bbq sauce. I’ve dipped onion rings in ranch. I LOVE CONDIMENTS. WHY DON’T YOU TRY IT SOMETIME? HOW DO YOU KNOW 100% FOR SURE YOU DON’T LIKE RANCH WITH MOZZERELLA STICKS, UNLESS YOU HAVE TRIED IT?
“If you want a condament that doesnt caome with it say in addition to...dont be so lazy, were not mind readers were servers, there IS a difference.”
For one thing, look at the mozzarella sticks from the Applebee’s menu:
MOZZARELLA STICKS
Served with a tasty marinara sauce, this golden fried favorite is simply delicious!
Ok, well see, it states SPECIFICALLY that it ******COMES******* with marinara as well as there’s a *PICTURE* of it that it includes it. If let’s say a customer orders a side of ranch with it, that has absolutely *****FUCKING NOTHING, NOTHING, NOTHING****** to do with not getting marinara. WHERE do you get that they wouldn’t want marinara if they didn’t specifically say that they didn’t want it, considering the menus states it? Like when example:
http://www.fridays.com/menu/menu_sandwiches.htm
“Sandwich Extras: All sandwiches come with Friday's® Fries.”
If I order a side of let’s say a side of beans along with Friday’s club sandwich, that DOESN’T mean I am *SUBSTITUTING* beans for fries unless I ****SPECIFY**** that I am. Don’t you get this? In this type of case, it would be more understandable if you asked if I was substituting beans for fries, because you would be CHARGING the person for an extra side. With condiments, 99% of the restaurants DON’T CHARGE FOR EXTRA CONDIMENTS. So WHY BOTHER ASKING IF THEY WANT BOTH IF THERE ISN’T A CHARGE FOR THE OTHER? I still feel though, if I took the order from a customer and they said “Friday’s club and a side of beans”, I would DEFINITELY *NOT* ASK THEM IF THEY WERE SUBSTITUTING. THEY CAN READ THE MENU ON THEIR OWN. If they are THAT STUPID, then that’s *THEIR* PROBLEM, NOT MINE! It’s the CUSTOMER’S JOB TO KNOW WHAT THEY ARE ORDERING. If they didn’t realize a sandwich came with pickles and they are allergic to pickles, well GEE, WHO’ S FAULT IS THAT? IT AIN’T THE SERVER’S FAULT, THAT’S FOR SURE! Servers aren’t BABY-SITTERS you know. If people can’t READ a damn menu in DETAIL, then that’s THEIR PROBLEM.
I DON’T HAVE TO SAY “IN ADDITION TO”, because you are supposed to KNOW the menu BETTER than the customer considering you spend hours, days, weeks, or even possibly months there. WHY would ANY server even ASK if they want marinara also with mozzarella sticks? Especially if there is more than one person at the table that might want marinara and the other person may want ranch? DID YOU EVER, EVER, EVER, CONSIDER THAT, YOU IDIOT? Appetizers are NORMALLY *******SHARED******, so think about that what one person may want with it, the other may not. ARE YOU THAT STUPID? Both my husband and I BOTH eat marinara and ranch with the mozzarella sticks. Some bites with marinara, some bites with ranch. They are BOTH GOOD. If I am actually **************PAYING****************************** for the meal that is PRESENTED IN THE MENU, THEN YOU ARE SUPPOSED TO BRING IT, UNLESS OTHERWISE STATED IT’S NOT WANTED! You act like you are supposed to read minds, when the menu states what to bring or not bring it NO MATTER WHAT CONDIMENTS THE PERSON ADDS. If the customer doesn’t use it, well, hey, they ***PAID*** for it, REMEMBER THAT! If you are TOO DAMN LAZY to get them BOTH, then that is YOUR PROBLEM, NOT MINE! THE MENU STATES ***********************EXACTLY************************ WHAT IS SUPPOSED TO COME ***WITH*** THE MEAL, SO IF YOU DON’T BRING IT OUT, WELL YOU ARE AN IDIOT FOR ****************ASSUMING************** THEY DON’T WANT IT! You can’t read minds. That’s why if they don’t tell you they don’t want it, OBVIOUSLY THEY DO, DUH! If they end up telling you they don’t want it, then the *CUSTOMER* is acting as if the *SERVER* can read their mind, which is VERY RUDE OF THAT CUSTOMER, when the customer NEVER SAID they didn’t want the marinara. YOU are the one playing the “MIND READER” game when you ***ASSUME*** they don’t want it. If they don’t use it, SO FUCKING WHAT! GIVE THEM WHAT THEY ARE PAYING FOR! Your job is to give them what’s EXACTLY ON THE MENU UNLESS OTHERWISE TOLD NOT TO! Just because a customer orders a side of ranch with wings, DOESN’T mean they don’t want bleu cheese dressing that’s stated on the menu. Think about that *OTHER PEOPLE* at the table may NOT like bleu cheese. I am one that doesn’t care for bleu cheese dressing and personally, I would be one to want the ranch. My husband WOULD be one to like both, which he DOES like bleu cheese dressing MORE than I do. My point is, if the ****************************MENU***************************** STATES IT, you are SUPPOSED, BY *LAW*, PROVIDE THE ****ADVERTISED**** ITEMS IN THE MENU WITH THE FOOD IT SUPPOSED TO GO WITH, OTHERWISE IT’S FALSE ADVERTISING.
Also, think about if they don’t use the marinara. Does it really affect you? NO, it DOESN’T, because servers normally DON’T get raises, because they get paid 99% from their tips. So WHY wouldn’t you just bring it out? It’s so SMALL; the customer can just MOVE it out the way, even on a small table. At Red Lobster, servers bring out cocktail sauce with the entrée, which I HATE cocktail sauce. Do I truly give a shit if it’s on the damn plate? HELL FUCK NO! I just put it to the side. I don’t specifically ask them to leave it off, because I have ENOUGH problems with them remembering the 2 sides of tartar sauce I ask for which DOESN’T come with the meal. Cocktail sauce ISN’T listed on their menu, but my point is, I KNOW NORMALLY they bring it, so I COULD request not to have it, but HONESLTY, it DOESN’T BOTHER ME to have a little container that I don’t want. It’s like BIG DEAL. I want the stuff I want more than to care about if they waste products. I’d rather pay higher prices in the future because of waste products, than to have my food delivered to me wrong, so my food gets cooler and I get pissed off. HONESLY, I WOULD rather my food be 100% correct when it’s brought to me and even pay MORE.
‘If you want a condament that doesnt caome with it say in addition to...dont be so lazy.’
This statement goes to the *SERVER* NOT to the CUSTOMER as far as being LAZY goes. WHY the SERVER wants to be so DAMN LAZY NOT to bring out the things that the ****MENU**** states the item COMES WITH as well as what the person orders in addition to the item. I DON’T understand when servers have asked “Do you want marinara also”, when I’ve ordered a side of ranch with the mozzarella sticks or one time when I ordered regular ranch along with the Southwestern Eggrolls that come with avocado ranch, the waitress asked if I wanted the avocado ranch. My HUSBAND was the one that wanted the avocado ranch and I am NOT an avocado fan, so since it was my very first time trying it, I ordered a REGULAR side of ranch just incase if I didn’t like it, which I did surprisingly so. I used the regular ranch for my fries, so it wasn’t wasted.
If I say “I would like mozzarella sticks with a side of ranch”, then since the ****************MENU**************** STATES it, then there should NEVER be a QUESTION about if I want marinara also, because the *****************************************MENU************************************* states it ******COMES****** with the item. So if you bring it for nothing, then remember that I am PAYING for that marinara that comes with the mozzarella sticks.
As far as “LAZY” goes just LOOK at all of your SPELLING ERRORS. Look WHO’S calling WHO LAZY. You were too lazy to spell check your post. Sure I’ve made spelling errors, but NOT *NEARLY* as MANY as you have.
“Crappy place like Chilis”
Again, that’s ***YOUR**** opinion. HOW COME I go there and there’s a 40 minute wait if it’s such a “CRAPPY” place to EVERYONE? It’s only to you and some other people, but NOT to EVERYONE, otherwise, I wouldn’t have to wait for a table. If it was such a “CRAPPY” place WHY are there SO MANY PEOPLE that want to eat and drink there, HUH?
“I dont think that you are such an important person that your time is so precious that you cant say 3 words...in addition to...”
If it’s listed on the *MENU*, there’s NO REASON TO WASTE VALUABLE TIME TO SAY THAT. I’ve even said “I’d like to add a side of ranch” and I STILL GOT THE STUPID QUESTION: “DO YOU WANT THE MARINARA ALSO?” WHY is it SO IMPORTANT for someone to say “IN ADDITION TO?” You aren’t BENEFITING from it. I don’t really GET IT? If it COMES with the meal, just give them the marinara or whatever it is that comes with the item.
“I am getting a drink for another table Ill just grab ya one, if you want something else whe I get there at least you have that for the next 20 seconds til lI get you something else.”
Don’t you realize though, you *WASTED VALUABLE TIME* as well as PRODUCTS of the store, because you want to be SO DAMN LAZY as NOT to find out 100% for sure if they want more of the same? If you get something else, you not only will half to pour out that drink, but you also have to waste MORE TIME than if you just came to ask to BEGIN WITH, don’t you realize that? Also, if you just “grab one” as you said, then you are ORDERING for your customers. WHAT ****RIGHT**** DO YOU HAVE TO ORDER FOR SOMEONE THAT’S A STRANGER OF ALL THINGS? Just because someone orders “A COKE” DOESN’T mean they want 2 or more cokes. Don’t you get this? The time at Red Lobster a few years ago a waiter just came to give us refills of our soft drinks without letting us order or ask what we wanted next. He COULD have gotten my soft drink QUICKER if he would have came to *ASK* or *LET ME* do the ordering for myself. He wasn’t at our table as quickly as he COULD have, because he was getting an unwanted drink. NOT only did he waste TIME for us, but other customers as well, because he had to go pour out that drink and get me a coke instead of a dr. pepper. He ordered for me, plain and simple. I DON’T even let my husband order for me, so WHY WOULD I LET A *STRANGER* OF ALL PEOPLE ORDER FOR ME? DOES THAT MAKE ANY SENSE? NO IT DOESN’T!
“I print out the check as soon as my tables ask for them, however if the computers are full then it takes me a little longer, I cant help that.”
That’s one thing I AGREE 100% with you on. YOU CAN’T HELP THAT SITUATION. It’s OUT of your CONTROL.
“Your no better than me were both human so you have no right to talk about us like your better.”
I HAVE EVERY RIGHT TO SAY WHAT I PLEASE. I NEVER said I was “BETTER” than ANYONE ELSE. I am saying the customers are sometimes the SMARTER ones than the server at times. Like not knowing the menu states the entrée’ at Joe’s Crab Shack was supposed to include fries. Like taking a person’s order, but bringing that person a COMPLETELY WRONG entrée.
“What is your profession?”
I am a processor for an insurance company.
“You must have a very sad life to have all of the hostility inside you.”
NO, I’m HAPPY MOST of the time, honestly.
areskai
"Actually, if something normally comes with a marinara sauce and you order ranch, they will assume a substitute, unless you specifically say "ranch sauce *as well as* the marinara". I know I'd make that mistake. Maybe you should work on being more coherent."
See you put the word "ASSUME", well if the ***MENU*** states it comes with marinara, it should come with marinara NO MATTER IF SOMEONE ORDERS ANOTHER CONDIMENT OR NOT, UNLESS, the customer specifically states they don't want it. THEY SHOULDN'T HAVE TO TELL YOU WHAT'S ON THE MENU ALREADY. DOESN'T THAT SEEM A BIT STUPID? I SHOULDN'T HAVE TO SAY "I WANT MARINARA ALSO OR I WANT BOTH." That's RIDICULOUS THAT A SERVER WOULD "ASSUME" ****ANYTHING**** IN MY DINING EXPERIENCE AND THAT INCLUDES IF I WANT A REFILL OR NOT OR THE CHECK OR WHATEVER. ASSUMPTIONS ARE STUPID. YOU DON'T "ASSUME" WHAT THE CUSTOMER WANTS. YOU FIND OUT WHAT THEY WANT BY ACTUALLY ***LISTENING*** TO WHAT THEY ORDER. If they order a side of bbq sauce for chicken tenders that comes with honey mustard according to the MENU, BRING BOTH unless the customer states they don't want both. Remember, they are going to be "PAYING" for the condiment that comes with the meal, so WHY is this such a "HUGE" deal if you waste that condiment if the customer ends up not wanting it? It's not like servers get raises normally, because they make most of their money off of tips. So WHY THE FUCK ARE YOU WORRIED ABOUT SAVING THE RESTAURANT MONEY FOR? I mean, FOR REAL. THIS IS RIDICULOUS that someone has to say they want what actually is LISTED on the MENU ALREADY. If you "ASSUME" that's ***YOUR FAULT*** NOT MINE. YOU'RE THE IDIOT FOR ASSUMING I WOULDN'T WANT WHAT THE MENU STATES IT COMES WITH.
http://www.applebees.com/Menu_Starters.aspx
"MOZZARELLA STICKS
Stick to the classics. Served with tasty marinara sauce, this golden fried favorite is simply delicious!"
The ***************MENU************
states it *****ALREADY***** COMES WITH MARINARA, SO WHY THE FUCK SAY I WANT WHAT IT ALREADY COMES WITH? Let's say I order just like this: "I would like mozzerella sticks with a side of ranch." That DOESN'T "CONVEY" that I DON'T want marinara, because the **MENU** states it AUTOMATICALLY COMES WITH MARINARA. DON'T YOU GET THAT?
Just like when someone orders a burger that states it comes with fries, just because I am not ordering fries, doesn't mean you don't bring them if the MENU states it comes with it, even if I am NOT substituting anything, the fact is, the MENU states I get fries. The MENU states I get marinara AUTOMATICALLY WITH THE MOZZERELLA STICKS. Also, you aren't thinking about ****OTHER PEOPLE*** at the table that are going to be eating this appetizer to that would like the marinara. One person has to order it, but that doesn't mean the other person doesn't want the sauce it comes with. YOU ARE *********ASSUMING******** they don't want what they are GOING TO BE PAYING FOR. YOU ARE REALLY STUPID!
"You make the assumption that the original sauce will come with it then wouldn't the waitperson come up with either of those conclusions? It's just a matter of assumptions (again), not really a matter of one person being right."
It's ***NOT*** AN ASSUMPTION if it's listed on the ***MENU*** because it's SUPPOSED TO COME WITH MARINARA. I DIDN'T ASSUME THAT. The menu states what I'm supposed to get. If the customer doesn't say they don't want it or they are subsituting a condiment for it, that's one thing, but just to say you want another condiment, DOESN'T mean that I'm "ASSUMING" I am going to get it, because the *******MENU****** states that I am.
I AM NOT ASSUMING A DAMN THING.
P.S. I am sorry that I called you stupid, but you are making me mad to see you can't understand that the ***MENU*** is what the customer is believing to be 100% truth. They are NOT going to assume you won't bring it, because it's LISTED on the menu that it comes with it automatically in the price. So if it's $6.99, I am STILL PAYING FOR THAT MARINARA if you don't bring it to me, so WHY STEAL from a customer like that by "ASSUMING" they don't want what the menu states?
bobbieguskos
"HOWEVER, as stated, the tables that act like yourself--we don't care about your 10% tip on a $14 bill. I tip my bussers more than you tip your server."
You DON'T KNOW ME AT ALL. I tip 25% and over for great service. If you really do poorly I would tip 10% or below, but it has to be REALLY BAD SERVICE for that to happen.
Also you say you don't care about someone's 10% tip, well then WHY should us customers care about your tip at all ASSHOLE? FUCK YOU!
"You're just a "table" honey...accept that! Kind of like a "number"... Nothing more, just a table!!"
YOU'RE JUST ANOTHER SERVER, NOTHING MORE!
"Alluding back to your .04 overcharge, you probably need the tip more than we do..."
I hope you get overcharged ASSHOLE! FUCK YOU!
Amanda
"You only have an associate's degree? Sit down you ignorant bitch. Everyone knows that better-educated people are the shitty tippers in restaurants."
For starters, you are saying I am SMARTER than these "BETTER-EDUCATED" people and that I tip well. You sound like you contradicted yourself. Don't you mean that the people that aren't very educated are shitty tippers? If you didn't mean that, then WHY mention that I only have an associates degree and call me ignorant?
YOU are the "IGNORANT BITCH" that obviously is VERY LAZY ASS not to satistfy customers. HOW am I "ignorant" if I KNOW MORE than MOST SERVERS that HAVE done the job? HOW COME I SEE WHAT THEY DO WRONG AND THEY DON'T? Maybe it's because I really am SMART at this subject and you are just a LAZY ASS BITCH who DOESN'T like HEARING THE ***********TRUTH***********, because it HURTS!!!! WHY CAN'T YOU ADMIT THAT BITCH?
britt526
"We are taught to treat our section as one big table."
We AREN'T ONE BIG TABLE THOUGH!! Did we WAIT for a table ALTOGETHER? NO, WE DIDN'T, SO WTF SHOULD WE BE SERVED LIKE THAT? We waited IN ORDER OF ARRIVAL as far as what seating is available(such as a table of 9 cannot fit in a 2 seater booth), so therefore, that's how table service should be when we get seated.
If we had to wait for table in order of arrival as far as what seating was available, then it's only FAIR to SERVE us in that order. When you are in a LINE, do you want someone to CUT in front of YOU? I bet you don't, so DON'T TREAT OTHERS THAT WAY!!!
Just as when YOU are in a line, do you want to get treated as a GROUP of a line or an INDIVIDIUAL in a line? If you want to get treated as an IDIVIDUAL person with an INDIVIDUAL request, then treat other people as such everywhere else unless it is a hospital such as a life or death situation, otherwise, people should go in order of arrival or call head seating to be FAIR to EVERYONE!!!
"You wouldn't appreciate having to wait around until another table has all of their drinks and their food order in before you can ask the server for a glass of water because you are choking."
Sorry, but I'd wait my turn!!! I wouldn't be choking, because I would ask for another when I'd see my server around or when they are bringing something to our table. I'd RATHER have my turn when ONLY it's MY TURN, NOT let someone else CUT in front of my turn, quite honestly, so when it is my turn, I actually get my turn FAIRLY SO.
"Why does everyone need to rush rush rush and get angry because it took 18 minutes for their food as opposed to 15."
Sometimes, so people are in a hurry such as lunch time or more than likely, PEOPLE ARE HUNGRY AND THIRSTY, so COMMON SENSE would be to get their stuff as quickly as possible.
"Also, STARING at your server will not make your food or drinks come out any faster, contrary to popular belief."
It gets their ATTENTION possibly that they might come to ask and then you may ask where is something they asked for that servers MAY have forgotten about, which I have had happen. One time at Applebee's, a waiter forgot to go get my margarita from the bar for literally 25 minutes. I didn't take that long to make, he just simply forgot. If I wouldn't have gotten his attention, I seriously doubt he would have remembered and even billed us for it like a dumb dumb. I know, because I know what time we got seated, with only me and my husband. Sometimes it's worth staring at your server to get their attention when you need it.
Castilloy2
"1. i agree with the greet time, but sorry you are not my only table."
I NEVER CLAIMED WE WERE. If you cannot make it in that time frame, just please apologize.
"2. its called consolidation.....again you are not my only table...you said it triple sat, every table deserves our attention and perfect greet time not only you."
Everyone deserves to be served in the ORDER in which they were SEATED IN(as far as getting soft drinks or orders) SINCE WE ALL HAD TO WAIT IN FRONT OF EACH OTHER WHEN WE WAITED TO GET SEATED TO BEGIN WITH. Tell me WHY is it FAIR or RIGHT to hand that lady in my example her soft drink BEFORE ours since we waited longer to get seated than they did and got greeted BEFORE she did? WHY make us wait 10 minutes for a couple of cokes when we waited longer to get seated than they did? That's not unreasonable to expect your soft drinks within 5-7 minutes of getting seated, NOT 10-11 minutes, regardless of being triple sat or double sat. If we ordered first, we should get our soft drinks BEFORE the server goes to that other table to get their drink order. If the greet time ends up being longer, blame the STUPID HOSTESS or HOST for triple seating you to begin with. Just as when you are in a LINE, you get what you asked for first, well, since soft drinks are things in the SERVER'S CONTROL, there's no reason in the world for that waiter to had made us wait 10 minutes for our drinks.
"3. its called pre-bussing and bussing.....that is part of our job.....oh yeah your margarita took 20 more seconds.....RIDICULOUS and PATHETIC....hahahahaha"
That's because it's NOT YOU WAITING, it's SOMEONE ELSE, so OF COURSE YOU DON'T GIVE A SHIT. YOU ARE RIDICULOUS to put clean up work ahead of someone that's tipping you. That plate or plates that are dirty won't tip you, but your CUSTOMERS WILL. People's waits are more important than that dirty plate. Like you'd really want to wait for the cashier at McDonald's for instance to keep wiping up tables when you are standing waiting to place your order? Wouldn't you like your cashier to STOP IMMEDIATELY to serve you? If you say no, YOU ARE FUCKING LYING.
30 more seconds, is less tip you will receive for putting dirty dishes ahead of customer's time. Customer's are tipping you. Those dirty dishes or glasses with be there 30 seconds later and your customers can start drinking their drink 30 seconds sooner. WHY NOT THINK OF THEIR TIME AND YOUR TIP YOU DUMBASS, UNCARING HUMAN BEING?
"4.we try to make a conversation because we want you to have a great experience........but if you are one of those people who doesnt have a happy life, sorry is not my problem."
Having a great experience is where you CONTRADICT YOURSELF YOU IDIOT. Just look at what you said: "10.its called silent service......" If that is so, KEEP YOUR MOUTH SHUT about personal shit. You are there to take my order and bring me things, NOT FUCKING have a chit-chat fest with me. I don't mind a server chit-chatting when I am waiting for my food, but please don't do it BEFORE I order, because every moment you delay the ordering process is more time I wait for my food. Think about when YOU are hungry, do you want your food to take 40 minutes when it could take 35 minutes? Not when you are hungry you wouldn't, so don't lie. I have a WONDERFUL, HAPPY LIFE, so I have NO CLUE WHERE YOU GET THAT FROM? There are a lot of people out there that do want their server to not be chatty. I am NOT the ONLY PERSON that feels that way.
So which is it a "SILENT SERVICE" or "TRY TO MAKE CONVERSATION", because both are the COMPLETE OPPOSITE FROM EACH OTHER?
"5.i agree, but is not our fault if we have crappy food runner...talk to our manager, dont take it out of our tip and if you want free food, please dont go out to eat thinking....what am i eating for free today. (loser) RIDICULOUS and PATHETIC....hahahahaha"
It's your fault if I don't have the condiments I ordered. It's called offering to bring those things that you can TRULY CONTROL BEFORE THE FOOD COMES OUT. If I order a side of ranch, it's up to YOU to bring it out, NOT to depend on a food runner or another sever that I am not tipping. Secondly, if the food runner or other server fucks up, it's PART OF THE SERVICE, so I will tip accordingly. WHY is it fair to tip well on poor service? I don't care if it's you or the food runner that fucked up, it goes against the tip. The sides or bottles of condiments you can take control of, so it's up to YOU to make your own destiny. If someone orders a steak and you ask if they want steak sauce when they place their order, guess what? DON'T DEPEND ON A FOOD RUNNER FOR THAT, because they ain't getting tipped from the customer. That's up to YOU to remember it BEFORE the food comes out. If it's a wrong side dish or entrée, you could have put the order in wrong, which this has happened to us since servers putting the orders in wrong to being with, so that food runner wasn't at fault. If the wrong side dish or entrée is brought out, it's not your fault, but it's still a PART OF THE SERVICE, therefore, YES, it WILL BE COUNTED AGAINST THE TIP.
Free food is rare unless we don't get charged for soft drinks. I would personally rather have good service than to get ANYTHING for free. It's NOT WORTH THE CRAP SERVICE. I would want something for free ONLY if I had extremely bad service such as my entrée was entirely wrong or my appetizer was completely forgotten to be put in, a normal customer EXPECTS something comped when things like that happen. Basically things that ruin a customer's dining experience is what I am saying.
"7.like i said before you are not my only table.....RIDICULOUS and PATHETIC....hahahahaha"
I know we aren't your only table, but you can do things in the ORDER in which they were placed. If I asked for our check, then the other table by us asked for 4 refills, guess what? Since we asked for our check FIRST, you should get our check FIRST. If it's the other way around that that other table asked for their 4 refills before we asked for our check, guess what? Since we would have asked for our check SECOND, we should wait until you get that other table's 4 refills to be FAIR. In other words, making customers wait 10 or more minutes HOSTAGE to prevent them from leaving is also not only hurting the customers that want to leave, but it's hurting your tip by not letting some other party sit where we are so you can make more money. It's also hurting your tip also with making customers wait to leave a long time such as 10 minutes just to get their check, then another 5 minutes to ring it up, so 15 minutes I would even think you would agree is a bit ridiculous.
"8.sorry but is not my fault that the price is not the same in the menu and in your check....im not the manager."
READ MY OTHER BLOG ON OVERCHARGES: http://priceovercharges.blogspot.com/
First off, it's YOUR FAULT YOU ARE *********************HANDING ME THE OVERCHARGED CHECK********************!!!! YOU AREN'T BLIND AND ILLITERATE, so you CAN do just as the CUSTOMER CAN DO BY TAKING A MENU AND COMPARING THAT MENU WITH THE CHECK. Remember, your customers are TRUSTING that you are CHARGING THEM CORRECTLY, so it's up to YOU TO MAKE SURE THEY ARE CHARGED RIGHT CONSIDERING YOU ARE SUPPOSED TO *****EARN***** YOUR TIP.
If I can catch the error, so can MY SERVER. NO EXCUSES!!!! You can READ AND I CAN READ, so it's up to YOU to find the error and present the situation to the manager by the manager fixing the situation BEFORE the customer receives an overcharge. It's YOUR FAULT I am receiving the overcharge, because you could have PREVENTED me from receiving the mistake. It's just like double checking the kitchen staff if they plated the food with the correct side dish. If order potato salad, don't bring me fries. It's the SAME THING here. You have to double check other co-worker's work to PREVENT MISTAKES FROM GETTING TO THE CUSTOMER'S TABLE. YOUR JOB IS TO DO YOUR JOB ***************CORRECTLY********************** AS FAR AS THINGS THAT ARE IN YOUR CONTROL. You can control getting a manager to fix a wrong price on a customer's check BEFORE you hand them their check. It's called being RESPONSIBLE AND NOT LAZY. You are acting like you are BLIND or something. I don't care you aren't the manager, you are my server, therefore, it's YOUR RESPONSIBILITY TO CHARGE ME CORRECTLY NO MATTER WHAT LINKS YOU HAVE TO GO THROUGH TO GET THERE. If MY MONEY DOESN'T MATTER, WHY SHOULD I CARE MUCH ABOUT YOURS? You should care about my money since you want other people that you serve to care about yours. Caring is a 2-way street.
Do you feel you should have to BABY-SIT your server for something THEY could have CAUGHT THEMSELVES? Do you honestly feel like when you go out to eat to verify EACH PRICE on the menu as a customer or don't you think your server COULD have done that for you so you wouldn't have to do it, which is WHY we are tipping, so we don't have to WORK? We don't work there, but yet, we can find a wrong price, so WHY THE HELL WON'T YOU?
IT IS YOUR FAULT THAT THE PRICE IS NOT THE SAME ON THE MENU AS ON MY CHECK, BECAUSE IT'S UP TO ***********YOU************ TO TELL YOUR MANAGER ABOUT THE PROBLEM BEFORE WE RECEIVE THE CHECK WITH THE WRONG PRICE!!!! A CARING, GOOD, SERVER MAKES SURE THEIR CUSTOMER'S MONEY IS BILLED CORRECTLY. You want us to care about your money, well care about ours. It's ONLY FAIR. We aren't your baby-sitters. We are there to pay a CORRECT BILL, NOT to find errors you could have easily found yourself. WHY do you think people tip? People don't just tip for bringing out food and drinks. People tip on the entire experience, which billing is PART of the experience, that is really important, because it is dealing with MONEY, which is WHY you are there to being with.
"9.i know my menu......and im sorry i forgot a freaking side of bbq or hm....what a big deal ......RIDICULOUS and PATHETIC....hahahahaha"
It's NOT YOU that is WAITING to eat your food, so OF COURSE YOU DON'T CARE. All you have to do is take that menu(even a to-go one that you can carry in an apron pocket even) and make sure the correct items are plated correctly. It's up to YOU to remember the bbq sauce. I am NOT TIPPING THE KITCHEN STAFF, I AM TIPPING MY SERVER!!! IT IS A BIG DEAL. If the item on the menu comes with bbq sauce, then you are LOOK STUPID bringing it out without the bbq sauce unless the customer said they didn't want it, because YOU WORK THERE, I DON'T. WHY SHOULD I KNOW THE MENU ***BETTER**** than the WAIT STAFF? THAT'S WHAT IS REALLY PATHETIC AND RIDICULOUS. You are there hours, days, weeks, months, and even possibly years and you don't know let's say ranch comes with cheese fries on the menu, then you are REALLY STUPID AND PATHETIC. Remember, your money is coming from the person you serve for the most part. The bbq sauce makes ribs taste better and if I don't have enough, I will wait to eat my food until I have what I have ordered. I don't go out to eat to eat DRY RIBS or DRY SANDWICHES. I am NOT tipping the kitchen staff so if you put in the order correctly; it's up to YOU to notice I don't have it on the plate. Don't be a lazy ass. It's PATHETIC and RIDICULOUS that a server cannot notice something is missing such as a side of bbq sauce or a side dish that is wrong. The kitchen staff can mess up too, so it's up to YOU to *****BRING***** things out as correctly as you can possibly notice with your EYES without having to touch the person's food to notice the mistake. It's like DUH, I don't have the bbq sauce I ordered, so WHY make extra trips for nothing? That's what is RIDICULOUS not to notice that type of mistake IN THE KITCHEN BEFORE the food is brought out. If you feel you will forget, OFFER to bring the bbq sauce BEFORE the food comes out as some servers have done for me, because they wanted a GOOD TIP and NOT to depend on another sever or food runner not having what I asked for as well as so they wouldn't forget if they brought out the food themselves. I have had some servers say they didn't want to forget and had a particular waitress that told me that the other server wouldn't have all those condiments, which then she asked me if she could bring it before the food came out, which I told her yes.
"10.its called silent service......thats how we got our tip from the people that actually care....we are not deciding for you.....DONT BE A LOSER"
Contradiction with the silent service vs. having a conversation I mentioned above. If you actually "CARED", you'd make 100% SURE WITHOUT ONE DOUBT by not being too LAZY ASS to COME TO ************ASK************** FIRST. YOU ARE DECIDING FOR ME IF YOU JUST BRING SOMETHING I NEVER ONCE SAID I WANTED. YOU WOULD BE ORDERING FOR ME IF YOU DID THAT. YOU ARE THE LOSER that doesn't want to let the customer's order for themselves by being TOO LAZY ASS TO CARE ENOUGH TO MAKE SURE THE CUSTOMER REALLY WANTS A REFILL OF THAT DRINK. They may just want the check, so you would have wasted their TIME in that situation for instance. What if they want a glass of water instead of coke as their second drink? Think not only did you waste time for ALL OF YOUR TABLES, but you look like an IDIOT DOING EXTRA WORK FOR NOTHING. WHAT A DUMBASS LOSER!!!
Castilloy2
"silent service....has nothing to do with a conversation. silent services is about the drinks....you dont have to ask me i know that you need another drink and you dont have to ask for it...is like reading your mind."
YES IT DOES have to do with conversation. You actually DO NOT KNOW I want another drink of the same or if I want another drink at all unless you VERBALLY COMMUNICATE with the customer by ASKING THEM. That is right, you are trying to READ SOMEONE'S MIND. You just might be wrong, so WHY RISK doing something for nothing? It's NOT my server's RIGHT to do the ordering for me, that's MY RIGHT ONLY.
"and i know the plate are not going to tip me, but please i been on the other side many times as a customer and si not a big deal because i understand what is going on in the back."
That is YOU that understands, because you don't mind waiting, but 99% of the people out there would rather NOT WAIT LONGER for you to do something you can do later. They want their drink NOW, NOW, NOW, NOT a couple of minutes from now. It IS a big deal when you are thirsty or hungry. Maybe to only YOU it's not a big deal. I KNOW what goes on in the back. That has NOTHING to do at ALL with the FRONT. The front is where you see that your server isn't thinking about their customer's wait time when they decide to buss a table or grab some plates. It's called being CONSIDERATE. WHY should ANYONE have to wait longer over things that need cleaning if you can just bring them to the kitchen a few minutes later? An example at Chili's one time: This waitress came to ask if we want anything else after me and my husband were finished eating. We both order refills on our soft drinks and I order a margarita. Instead of her putting the order into the computer system to get my margarita started and then going to get our soft drinks, she decides after taking our plates to go to the table directly across from us to buss the table and stack plates and glasses. Think of the TIME we waited for NO REAL REASON. There wasn't any wait for a table even. Think how RUDE that is and how UNCARING about customer's time and thirst that is. I could have had my margarita made quicker. We could have had our soft drinks faster as well. What a CONSIDERATE, CARING, server would have done would have been to take our dirty plates to stick them on that other table with other dirty plates or possibly just leave them for the time being even, I don't really care personally. Then she would have put the order for the margarita into the computer system. Then she should have gone to the soda station to get our soft drinks and bring them to us. WHILE my margarita was still being made, she could have bussed the table. Then she would have gone to the kitchen to drop them, off and then went to the bar to check on my margarita. Think of how MUCH MORE CONSIDERATE that is and how it saved customer's time of their WAIT for something they asked for. Think about that those dirty dishes WON'T TIP YOU. Think about that those dirty dishes will STILL BE THERE and they don't get irritated for waiting for things, because these are OBJECTS that don't have FEELINGS. Think about PEOPLE instead of objects you can clean later. Think about when you are ready to order at a restaurant. Would you prefer to wait 3 minutes more or would you prefer to have your server take your drink order at the very least 3 minutes faster? Don't lie now. If you don’t, well I feel that's BS. I don't know too many people who don’t mind waiting. I doubt you like to wait for someone in front of you in line at a store if you could be next instead. There is truly NO DIFFERENCE, because waiting if you don't have to for most people is ALWAYS IRRITATING. It's all about thinking about customer's time. WHO CARES WHAT GOES ON IN THE BACK WHEN CUSTOMERS ARE WAITING FOR THINGS? CLEANING UP IS LAST, CUSTOMERS COME FIRST!! You want a better tip, THINK OF THEIR TIME AND NOT CLEAN UP WORK THAT YOU CAN DO JUST A FEW MINUTES LATER INSTEAD OF DELAYING A CUSTOMER'S ORDER OR REQUEST A FEW MINUTES. When I was restocking or sweeping or moping or cleaning up the counter, I would STOP in the middle of what I was doing to say "Can I help you" at the donut shop I worked at years ago. I would ALWAYS, ALWAYS, think of the CUSTOMER'S TIME. I could restock later. I could finish moping and sweeping later. I could clean the counter or booth later as long as they didn’t want to sit at that exact spot that I was cleaning off. I could put the coffee cups in the dishwasher later. Do you get my point? WHY wouldn't you want your stuff FASTER? WHY would you think most people would want to wait longer for things? Don't you think that doesn't make sense that they would want to wait LONGER for something they asked for? You lack COMMON SENSE and FEELINGS!!
"happy life i dont think you have one because you use too much hate in your works....sorry but i dont believe you :)"
I can't make you believe me, but it's TRUE, I DO LOVE MY LIFE!!!
I am surprised you didn't have any come backs for the price overcharges, because you know I AM RIGHT and YOU ARE VERY WRONG!!! You just want to respond only the stuff that you feel you are right about, not to admit that I am RIGHT. You know in your heart of hearts that when YOU are a customer, you want your server to double check the prices on your check for you and that you shouldn't have to baby-sit them, so WHY when you are a server, customers should have to baby-sit you? I know why, you are just too LAZY and UNCARING to make sure you are charging the customer correctly.
You also never said anything about being triple sat, because you know if that were YOU in the party that was seated first, you wouldn't want to wait 10 minutes to get a couple of soft drinks. If you were seated first, you should receive your drinks first and in a TIMELY MANNER without having to wait for your server to take 2 other table's orders. Especially, sometimes we have even ordered our entrées and an appetizer as well as our drinks when we were greeted, so then just think how LONG that first table has to wait for ONLY 2 COKES. You know what is fair and what isn't.
Also, you know that if you don't know the menu very well it makes you look like a complete IDIOT when you are bringing food out with OBVIOUS things missing like missing ranch with cheese fries when the menu states it comes with ranch and the customer never once said they didn’t want the ranch.
bluchic
"And had you been at the third table, you would have written a blog bitching about how it took ten minutes for your server to get the greet."
NO, because I have a set of EYES that I can SEE that my server has been TRIPLE SAT and that we would be the THIRD one in the group, so it's ONLY FAIR if we wait OUR TURN. You are SO VERY WRONG!! I am WILLING TO WAIT MY TURN. At least the server would have a very valid reason why they were later than normal to us. It's not like the server would be playing around or chit-chatting or something. If I see the server is busy, they are busy. If we are the third ones out the group, well, our turn will be last to be FAIR, NOT first or second.
Have you ever let someone in a line in front of you at a store? I have a few times when someone behind me had like one item and I had a basket full of items. I also have DECLINED someone's offer to get in front of them when I had one item by telling them "Your time is JUST AS IMPORTANT as my time." Just because that other person had more groceries than I did, doesn't mean my time is more important than hers. Her time was just as important as mine.
The fact that people like you exist makes me sick. Until you have waited tables and know exactly how the hospitality industry works, you should not criticize or tell us how to do our jobs. Your expectations are unreasonable. Our job is only to provide service TO OUR BEST ABILITY, not to drop everything and suck your dick and make sure that things are perfect. The fact that you do criticize without knowledge shows that not only are you uneducated, but arrogant and unclassy. The fact that you can't even grammatically or punctually type s sentence correctly shows your ignorance, so continuing this argument would not be beneficial.
rossmusic
"The fact that people like you exist makes me sick."
The fact that there are *UNCARING* and *LAZY ASS* people like yourself makes ME sick.
"Until you have waited tables and know exactly how the hospitality industry works, you should not criticize or tell us how to do our jobs."
WHY? I know MORE about the MENUS at times than some servers even. I also KNOW MORE about HOW TO DO THE JOB THAN SOME OF THEM DO!! ANY MORON with a speck of **COMMON SENSE** wouldn't bring food out to the customer's table and not CHECK IT FOR OBVIOUS ERRORS such as the completely wrong food.
I don't have to do the job to know what to do. Plus, I have done some waitress duties at the donut shop/diner I worked for off and on between 1998-2002, a total of a little over 2yrs worth. Even a manager recently told me that it's still similiar as to what I did, because I DID SERVE 2 BOOTHS, THE COUNTER, and 2-seater tables as well with REAL FOOD like burgers, bisquits, crossiants, chicken tenders, fries, chicken sandwiches, pork chop sandwiches, etc. I was COUNTER HELP, but I serve some customers as if I were a waitress. I took their order where they sat at, I put the order into the register, I brought them their food/drinks, I refilled their drinks, I MADE TIPS, I rung them up and sometimes even gave them their check at the table if they didn't want to come up to pay.
I SEE how stupid some servers are at times not knowing what they are serving what comes with what or bringing things that are OBVIOUSLY not correct or serving you food with nothing to eat with, not asking if you want a refill when you have just about an empty glass, etc.
"Your expectations are unreasonable."
WHY? You want OUR MONEY, so BUST ASS and you will receive a good tip.
Your expectations that you will be tipped well for bad service are unreasonable. You think just because you "SERVE" me that means you should get "PAID" or get "PAID a DECENT TIP", sorry to BURST YOUR LITTLE BUBBLE, but that's NOT AT ALL HOW IT GOES!! You get paid for doing your JOB!!
Continued next post:
rossmusic
"Our job is only to provide service TO OUR BEST ABILITY, not to drop everything and suck your dick and make sure that things are perfect."
First off, I am WOMAN!!
Secondly, you just CONTRADICTED YOURSELF YOU IDIOT!! "OUR BEST ABILITY" MEANS TO MAKE SURE EVERYTHING IS PERFECT AS MUCH AS YOU CAN POSSIBLY CAN WITH TRYING YOUR BEST!! I am not saying you cannot make any mistakes, because WE ALL DO!! I am saying you HAVE GOT TO TAKE SOME **EFFORT** to make sure everything is perfect as far as things you can control.
If you are my server and bring me my food, you can notice if you are bringing me the correct food, can't you? Unless you are BLIND or NEED GLASSES OR ILLITERATE, you can notice WTF is in your hands you are BRINGING ME!!
Your job is NOT to be an errand runner by just bringing out the food once it is done. Your job is to *******EARN********* your tip by getting things AS CORRECTLY AS YOU POSSIBLE CAN as far as what is in your control!! You can notice if I don't have my side of ranch or if my fries are very dark brown instead of "yellow, lightly cooked." You aren't a cashier at MCDONALD'S where you just hand me shit and don't care. That's WHY those people DON'T MAKE TIPS, but SERVERS DO!!! There's a reason and it's not just because they get paid more than servers.
The tip is an **INCENTIVE** to BUST ASS and NOT BE LAZY!!
Your job IS TO MAKE SURE EVERYTHING IS PERFECT!! Now, you may make some mistakes, but it should be a RARITY, NOT very commonplace.
Your job is to check over EACH thing BEFORE you hand it to the customer. WHY do you think you make tips? It's not just because you serve customers.
"The fact that you do criticize without knowledge shows that not only are you uneducated, but arrogant and unclassy."
NO, it shows that I KNOW 100% what I am talking about because I have BEEN THROUGH CRAPPY SERVICE LOTS OF TIMES!! I see what the server **COULD HAVE DONE** BEFORE BRINGING ME THE FOOD OR CHECK OR DRINK!! I see some of the idiots that are not good servers and that don't check over their written orders or are even TOO FUCKING LAZY ASS TO WRITE THE ORDER DOWN TO BEGIN WITH!!
"The fact that you can't even grammatically or punctually type s sentence correctly shows your ignorance, so continuing this argument would not be beneficial."
You made an ERROR HERE YOU **HYPOCRITE**!! What is "s" in this sentence? That IS what YOU WROTE. You have YOUR NERVE TALKING ABOUT MY WRITING. LOOK IN THE MIRROR YOU IDIOT!!
setron
http://www.wikihow.com/Discussion:Tip-Your-Server-at-a-Restaurant/Archive1
You can see Springs1 on here when I wrote in June 9, 2007. This article is an ***OPINION***, NOT a FACT!! They have people that have discussed this article that have disagreed and agreed with certain points just as I have.
"The U.S. Government taxes servers, bartenders and baristas based upon an assumption that they made a certain percentage of their sales in tips. If you do not tip a server or a bartender in America at all, you are technically costing your server money. The IRS calculates an average percentage based on actual credit card tips the server (or restaurant) earns and applies that number to cash transactions."
I actually talked about that you should tip on the TOTAL bill, including taxes, because servers get taxed on their tips. Here it is:
http://www.wikihow.com/Discussion:Tip-Your-Server-at-a-Restaurant/Archive1
This person said this:
"Look at your check when you receive it and look at your total price. Subtract the tax amount first."
I SAID THIS:
"I COMPLETELY DISAGREE! Servers do get TAXED on their tips, so I go according to the COMPLETE TOTAL "WITH" TAXES. Servers only may $2.13/hr or so, so that's a little extra they can use to pay their taxes on their tips with."
http://www.wikihow.com/Discussion:Tip-Your-Server-at-a-Restaurant/Archive1
I also wrote another one on June 7th as well, 68.209.147.214, which I didn't put my name screen name that time.
Heck it even lets ME write an article, so this is just another blog, no REAL PROOF, so when you said in the other post "You have tried to prove everyone else wrong by using the world wide web to your advantage now it's MY turn!! Eat on that "LAZY ASS", well EAT ON THAT THIS ARTICLE is just another BLOG basically. The things I have proven have been TRUTHS and also REAL SERVERS that feel their job is to look over things BEFORE they bring it to you. Things like I proved you wrong about the daiquiris. That is a REAL TRUTH. I didn't write the server's posts about how they agreed with me that their job was to make sure things are correct BEFORE they bring it to you, THEY DID. These are actually people that DID the job and they agree with me. It's not an opinion, because if you have to get the mistake fixed afterwards that you'd have a worser tip and that common sense would tell you you'd have a BETTER tip(of course if the customer tips fairly) if you wouldn't bring them an obvious mistake to begin with and correct it or get it corrected BEFORE it gets to the customer. So use your COMMON SENSE and NOT BE LAZY as you called me!! It's up to YOU to make or break your tip for things that are in your control!!
Continued next post:
setron – Continued from last post:
You keep saying I need to do the job, YET, there are actually FORMER servers that AGREED with me that I was exactly right such as the former waiter on slickdeals.
http://archive.slickdeals.net/showthread.php?sduid=249745&t=600104&page=10&highlight=tipping
Demosthenes9 said:
"The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table."
"Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food."
I know he meant that only the things he could notice without having to touch anything, because that's common sense.
Now WHY from servers that have done this job before AGREE with me if I was SOOOO WRONG, huh?
He has a point, if the server would fix the situation BEFOREHAND, the extra trips would be AVOIDED making MORE time and making BETTER tips in the process in general. It would avoid the server from feeling runned. A good server honestly when a customer would order a steak or burger, that if the customer doesn't order any condiments, they should go ahead and ask them if they would like any. This way, it prevents the customer from asking for these things afterwards and gets them to eat their food hot or right away(such as if it's a salad that isn't hot) if they receive it with or before their food.
Continued next post:
setron – Continued from last post:
WHY do you want to go back to the kitchen to get an obvious mistake fixed if you don't have to? Especially when obvious food mistakes happen so often, it makes even more sense to check things over.
I had a waitress once at a restaurant bring out my husband's entrée salad and my burger without my side dish(potato salad) I ordered. I even had the ranch, mayo and mustard bottles already on the table, so it was so easy to just bring out the food without any extra things even. I saw it ON the tray she was holding at around her head level. That's how GOOD I am to spot a mistake at times. She blamed the kitchen staff. She received 8%, not because of the mistake, but her ATTITUDE that she didn't APOLOGIZE for HER(NO ONE ELSE) forgetting my potato salad when SHE wrote down the order. If I would have been her, I would have said I was sorry at first and after I fixed the mistake. That's what a server should do. What a server should do to begin with to prevent such a DUH mistake, is to check over the plates or bowls of food on the tray they bringing out to begin with so they don't have more trips. We asked for some more bread, so she came to the table anyway, but still, I had to sit waiting to eat, all because SHE was UNCARING and TOO LAZY to check over 3 items of all things. I couldn't believe she blamed the kitchen staff for something that is PRE-MADE when my burger had to be cooked. What an IDIOT that a server would try such a stupid thing as to blame someone else on something that is VERY COMMON SENSE. If she would have been nice(apologized)and not lied to blame the mistake on someone else, 14%, that's what the difference between being nice and being mean does.
Anyway, so when you send me a link, look at the discussions, because as I said before, I even wrote on this in 2007. That's how stupid you look now, that you have sent me this thinking that this is a truth, but it's just an OPINION article. There are people that disagree with it and it's not just me. One person said they have a stack of 1's and take one off for each thing that goes wrong. Another person said bad service gets no tip, not 10%. So BEFORE you rush to prove me wrong, LOOK AT EVERYTHING you IDIOT!! This is just someone's blog basically, that's all it is. No proof here that you are right about anything. I bet you didn't even realize I wrote on this, did you? What an idiot!! While the former servers that have done this job have their OPINION, it is a FACT you make your OWN TIP. If you choose to not check over things, it's YOUR FAULT you get points taken off for obvious food mistakes or overcharges, not ANYONE ELSE'S unless you don't hand us the check or food(unless you put in the order wrong of course). It's up to MY SERVER to make or break their tip for the most part. THAT IS THE TRUTH!! You can decide to be caring and not lazy or decide to be uncaring and lazy, take your pick.
Someone Who Knows what thet are talking about
"You are part of what is very wrong with the world today."
You act like such an expert and you can't even spell your own name. "THET", is NOT A WORD IDIOT!!
"I am sure that you are also overweight."
NO, I keep my weight between 97-98lbs at 5'0" tall. I have never been above 106lbs and that was in 1999, which I stayed that much about less than a year, which I lost the weight just by simply eating a little less overtime. That is the BIGGEST I have EVER been in my entire life YOU IGNORANT BITCH!!
You must be overweight to mention weight, because weight has ZERO to do with this conversation. It must be YOU with the weight issues. I can fit a dress I wore in 9th grade 1991, can you say you can fit any clothes that long ago? I bet you, you can't. You are just JEALOUS I look good and you are overweight yourself I bet to mention weight.
"I don't know why people seem to think that they understand how to run a restaurant better than the people who do it for a living."
How can you not know why when service is SO POOR today from many servers? They bring you wrong food when they took your order, they don't check over things BEFORE they bring them to you for OBVIOUS errors, they aren't fair when they hand things out at times, they aren't considerate at times, A LOT of them aren't nice enough to say they are sorry when they mess up, some blame others when it's their own fault, etc.
You understand when you get you food wrong to the table and it's so obvious you see it within 2-5 seconds, but your server doesn't, you see how YOU would have done better by CHECKING OVER THE FOOD BEFORE BRINGING IT OUT!! It's not a mistake if you don't TRY and just bring it out by trusting the kitchen staff without verifying each item yourself.
I don't know why servers think they deserve a good tip for doing a shitty ass job? We don't owe you, you EARN YOUR FUCKING PAY BITCH!!
"Unfortuneately the Internet has provided a forum for every idiot in the world to spew forth their completely uninformed opinions about everything in the world."
You are the idiot that obviously has never been through the mistakes me and my husband have at our table for you to fully understand what it's like. This is not about everything in the world, this is about restaurant service.
WHY do you think you know it all? Are you a customer that gets things wrong to know how it feels not to do it to others? I bet you aren't a customer much, because you sure don't act like it.
"If you are so outraged about waiting 7 minutes for a Coke in a restaurant that you would take the time to type all this crap . . . do us all a favour and dine at home from now on."
If you want a good tip, get the damn coke within 2-4 minutes. Otherwise, SHUT THE FUCK UP UNCARING BITCH!! FUCK YOU OVERWEIGHT BITCH!! I am truly not fat. I weigh myself every single day. I was 97 and a half pounds this morning when I woke up. We have a doctor's scale.
Answer this question BITCH: WHO THE FUCK LIKES WAITING FOR ANYTHING? I don't know anyone that would rather wait 7 minutes for a coke when they can have their coke within 2-4 minutes, do you? The majority of the people HATE waiting for things. That's how UNEDUCATED YOU are about LIFE in general. I am 33yrs old, I bet you are only like 20yrs old or something like that, because you sure do act that way.
Gangle
"YOUR FIRST JOB WAS AT 21???!!!??!!"
Yes, my parents didn't want me to work so I could study.
"You lazy bint!!"
NO, I wanted to work, but they didn't want me to and without a CAR(I didn't drive until I was 21 yrs old), it was kind of hard to get a job without one since we didn't live in a city area that has busses. We lived in a country type of area, so even going to the store was a good 20-25 minute drive. I couldn't make my parents bring me all the time.
"And don't give me that 'oooh I was studying' crap either.."
Then that's your problem then. It had a lot to do with NO CAR. I had no way of getting to work unless someone brought me and if I got a cab, it would negate the min. wage I would have made at that time $5.15/hr on cab fare and tip.
"whatever are probably studying for their doctorate in astro-physics at the same time."
SO WHAT? I don't care what they are doing or not doing at home just as they don't care about me on that personal level.
", because we are not lazy or incompetent)"
You all ARE lazy and incompetent by not trying your best on the jobs in most cases.
"You sat on your lazy butt not supporting yourself between the time you left school to when you turned 21!!"
I wasn't lazy. I didn't have a car. You expect me to risk getting raped or killed to walk to work or on thunder storm days expect me to risk my life and get all wet before I get to work walking probably a good 2 hours or so to walk to work?
"were quite happy to sponge off your parents or boyfriend or pimp or whatever... SOOOOO pathetic."
NO, I wanted my own stuff so I didn't have my parents telling me what I could or couldn't do.
"Tell me: did you move straight from mummy and daddys house to your husbands?"
Yes I did. What's wrong with that, huh? Why waste money on RENT for something you will NEVER OWN, HUH?
" Does dear old hubby now have to earn all the money so you can eat at taco bell and spend all day writing vitriolic nonsense on the internet???"
NO, I WORK for a living.
Gangle
"You LAZY bint!!"
No, YOU ARE!! You do realize all these things are OFF-TOPIC, RIGHT?
You aren't talking about restaurant service, so WHY DON'T YOU SHUT THE FUCK UP AND GET OFF MY FUCKING BLOG IF YOU CAN'T STAY ON TOPIC, GO IT?
"I didn't get a car til I was 22 and guess what: I managed to catch a bus"
GASP, NO BUSSES WHERE I LIVED. I lived on a *GRAVEL* ROAD, that's right, **********GRAVEL**************, NOT EVEN PAVED. The only bus that came by us was a SCHOOL BUS, that's it.
I couldn't catch a bus from my house stupid ass and also, you have to have a car even if I were to take a bus where I live now. You have to get to the bus stop, which if it's not walking distance, someone has to bring you in a car to drop you off or you have to leave your car there. No city bus is going to take you from your house even if I would have lived in a city. I lived in a small town at the time.
"or *gasp* do some exercise and RIDE to work."
In the RAIN? In the LIGHTENING? FUCK YOU!! Seriously, by the time I would have gotten to work being that by CAR it was 20 minutes away, it would have been maybe an hour or more to get there by bike, because I still would have had to obey the traffic laws and move around the traffic. I'd be TIRED BEFORE I WENT TO WORK. That's stupid. I couldn't have performed as well if I would have done that STUPID IDIOT!
"And you moved into your husbands house so you didn't have to pay rent?? Did he pay the rent, or did he already own a house he paid for with his own money?"
WHY is this ANY OF YOUR BUSINESS, HUH?
I moved into my husband's house, because it became OURS once we got married STUPID IDIOT. He lived with HIS PARENTS WHEN WE MET STUPID ASS!
"Is that why you married him, so you didn't have to pay your own bills?"
NO, because I love him, that's why stupid ass.
"That whole 'my PAWENTS didn't want we to WORK so I could study boo hoo' is such a cop-out, and explains why you have such an attitude in the first place."
No it doesn't. I actually volunteered when they needed me for extra shifts to work, because I was bored. I didn't want to not work.
"Do your parents know that their special little snowflake is using the education they had to slave to pay for to post filthy and abusive language equivilant to what a meth-addicted hobo would use on public forums on the internet?"
I have NEVER USED DRUGS BEFORE IN MY LIFE except for drinking and I do that on the weekend.
They know I blog. Of course they know, DUHH!! So what? Seriously, they aren't paying for this. I work and my husband works. We'd have the internet anyway for other things as well like email, news, etc. Even now we won't be getting the newspaper anymore, because just about every advertisement at stores even is online, so there's no need for old news of a newspaper anymore when the internet is the fastest way even more than tv to get the news. I knew in a restaurant when Whitney Houston died. Seriously, on my cell phone I found out. We use the internet for much more things than blogging and forums IDIOT! YOU ARE DUMB!!
Were you Lords of Acid on Tipping.com? I was Scarlett there.
Smoofmom
Yes I was. How are you doing? It was actually tipping.org not com if you want to look back on old posts.
Mama Prepper
"When are you going to understand that YOU are the reason that you get bad service."
HOW?
I am NICER THAN THEY ARE TO ME.
"And who the hell do you think you are, trying to tell everyone how to wait tables?"
Because I know more than them, that's why. I keep on showing servers and managers about the menus and how to do the job *********MORE THAN THEY DO!!
"As a manager, I'd fire you before the end of your first shift."
WHY? Because I checked over work ******YOU******** SHOULD BE DOING, HUH?
Mama Prepper
"And who the hell do you think you are, trying to tell everyone how to wait tables?"
Here's an example:
HOW COME I KNOW THE MENU ITEMS *********BETTER THAN SERVERS WHEN I HAVE BEEN TO RESTAURANTS THE FUCKING ASS FIRST TIME AROUND OR HAVEN’T BEEN THERE IN MONTHS EVEN, HUH? DON’T YOU THINK SOMETHING IS WRONG WITH NOBODY NOTICING IT BUT A CUSTOMER, NO MANAGERS, NO WORKERS, NO OWNERS, HUH? The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
Continued next posts:
Mama Prepper - Continued:
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
This is one of the *******MANY EXAMPLES I KNOW HOW TO DO THE JOB ******BETTER****** THAN THE SERVERS!!
Mama Prepper
We went to this place called Mugshots:
http://www.mugshotsgrillandbar.com/
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
http://www.mugshotsgrillandbar.com/
Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
My point is, I *READ* the ******WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
That sandwich according to the menu includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
Continued next posts:
Mama Prepper - Continued:
We stiffed, because she was a bitch about it. You don't argue *EVER* with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the *LIFE* of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and being she was 100% wrong, which she KNEW THAT IS WHAT THE WRITTEN ADVERTISED LAW PROOF WAS. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T ****GET**** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A SERVER!!
Mama Prepper
You'd *********PRAISE********* ME NOT FIRE ME and you know it. I'd have almost all my regulars asking for me as well, because I would **********CARE************* ABOUT WTF I WAS DOING! I would be TRYING MY VERY BEST AND WHEN I WOULD MESS UP, I'D BE NICE ABOUT IT, ADMITTING FAULT BY SAYING I WAS SORRY, OFFERING A COMP IF IT'S MAJOR(like a forgotten order or completely wrong order), etc.
Lisa Cheanster
“why all the negativity?”
Why do you think? Because of UNCARING AND LAZY SERVERS is why. When you know more than them because they were being lazy and uncaring on the job, it’s pretty bad. It’s not like they tried and then messed up, most don’t even try their best. I am tired of the uncaring, lazy servers that won’t try their best and don’t care about you as a PERSON even. They act like you are a money bag, not a real human being with feelings. I say this as MOST servers, NOT ALL. There are a few RARE servers out there that actually care about the customer, but it’s very hard to find those people out there.
“this angry when I make a small/big mistake, be it the kitchen or me.”
You don’t get that I have more servers not ******TRYING********* THEIR ****BEST**** that show they don’t “CARE” about what they are bringing me for anything they can notice without touching food. When they show they don’t care, it hurts my feelings, it does, especially when they don’t apologize.
“I don't see servers not apologizing unless you're talking about places where the average bill goes no higher than 20.”
I see it 95% of the time. Even at fine dining restaurants we have been to. We went with my husband’s family to Ruth’s Chris Steakhouse. I ordered blueberries for my cheesecake. She brings me mashed(a sauce) of blueberries. I didn’t order that. I ordered BLUEBERRIES, NOT BLUEBERRY SAUCE. She didn’t apologize for her mistake. She did get me some blueberries that were not mashed.
Another time a few years ago, we went to this fine dining restaurant at Beau Rivage that we had gone to called “BR PRIME.” Our waiter forgot my margarita from the bar and didn’t say he was sorry. I wasn’t mean or anything like that. I just had asked him “Is my margarita still coming” or something like that, not mean or anything. He just grabbed it from the bar within 15 seconds if that. NO APOLOGY. Our bill was $293.
Another time, we had gone to a fine dining restaurant with my husband’s grandparents, so it was the 4 of us. Our waiter brought out the wine BEFORE the coke and iced tea which took around 15 minutes. He didn’t have the ranch for the bread as I asked, no apology.
You obviously don’t go out to eat much, do you?
I get a lot of the times my condiments forgotten, NO APOLOGY. We even had a waitress forget my husband’s baked potato, she stood there reading the ticket and left without a WORD, WITHOUT A WORD. What a bitch she was and even when she came back, my husband said “thank you”, but NO SORRY TO SPEAK OF! I couldn’t FATHOM treating another human being like that.
A lot of servers think that by admitting wrong, they will mess their tip up, but it’s actually the total opposite in most cases because most cases are that you do know who is at fault.
“Otherwise, I can't believe any server not apologizing for inconveniencing you with their forgetfulness or whatever the case is.”
WHY, I can, because nobody likes to admit when they are wrong. I even have it when I have switched soft drinks or iced tea before to something else and they came with a refill without asking if it was OK to do that, so I asked them “Can I get a coke instead”, then instead of saying they are sorry, they just leave pissed, seriously, such asshole, control freaks that act like we all have to want the same things.
“ignorance of the restaurant business from the bottom up,”
HOW? I know more than most servers and even some managers even. I will post some stories to show you how I know more than most servers and managers even.
“a lack for human empathy”
I only care about the people that care about me. Just as servers do the same by giving shitty service to shitty tippers that don’t care about their money. Shouldn’t it be like that rather than ONE-SIDED CARING, huh?
Continued next posts:
Lisa Cheanster
“contradicting yourself).”
NO, I haven’t contradicted ANYTHING and you know it. WHERE do you feel I contradicted myself, huh?
“But as I said, you have a tendency to contradict yourself.”
NO, I haven’t.
“I hope I don't sound attacking.”
Some by saying “contradicting myself” “a lack of for human empathy”, and “ignorance of the restaurant business.” None of those things are true.
“Where is the good 5%? Describe them to us. If you love eating out, can you tell me exactly what about it do you like but still feel this strongly against the serving industry that you post about us?”
1. Servers that say they are sorry for their mistakes.
2. Servers that are CONSIDERATE such as telling you they are out of something or that they have changed recipes on something *BEFORE* you even think about ordering that item.
3. Servers that let *YOU* decide everything just about.
4. Servers that think of your time.
5. Servers that go in the order in which people’s turns came in.
6. Servers that don’t assume.
7. Servers that don’t ask if you want change.
8. Servers that give you all your change back.(We rarely pay with cash, but once we had a waiter that decided to keep 31 cents of our change, so since he stole, we stole the tip). It’s a principle thing.
9. Servers that compare the written order and the menu(if they don’t know it) to the food for obvious errors *BEFORE* leaving the kitchen.
10. Servers that don’t bring the check without asking you first. We have ordered AFTER a dessert bar drinks or even gotten things to-go or even got another dessert because I didn’t like the one my husband decided on to share, so he ate it and I decided to get something else.
11. Servers that don’t wait to bring the check when you do ask for it such as I ask for a dessert and the check, bringing me my check since I did ask for it gives us time to read it during the time we are waiting for the dessert. We can still wait to pay, but at least have that part done. More efficient for ALL, the server and the customer to do it that way, but yet, you rarely find servers that do that. They make you wait until the last item. They act like giving you the check means they will ring it up, but they don’t have to ring it up just yet. Heck, even if they take our check with the credit card when they hand us the dessert, they can wait a minute or so to see if we like the dessert before ringing it up.
12. Servers that write ALL request down orders or any type of request.
13. Servers that if you don’t know them think of your time by being considerate when they greet you such as not asking you personal things. Like this one waiter just because it was Mardi Gras day asked “How’s y’all’s Mardi Gras, Go to any parades” AFTER we had waited 15 minutes for a table already. I can’t understand that how people can be so INCONSIDERATE of hungry customers? If you want to make chit chat, do it *AFTER* you have our orders into the computer.
14. Servers that take the blame when it is their fault.
15. Servers that apologize even if it’s not their fault, because it’s nice to hear anyways out of common courtesy.
16. Servers that bring out soft drinks BEFORE bar drinks so you won’t be waiting 7-10 minutes for ONE coke.
17. Servers that don’t waste your time doodling on the check, especially when you are ready to leave.
18. Servers that don’t put cleaning up over your request. It’s just simply rude and cutting.
19. Servers that notice that you don’t have any utensils.
20. Servers that bring out the appetizer plates ahead of time if you order an appetizer.
21. Servers that ask you if you want your side salad first or appetizer if both are ordered.
22. Servers that offer to bring out condiments ahead of time only because they are forgotten or more like, ignored so often.
Continued next posts:
Lisa Cheanster - Continued:
23. Servers that don’t bring you cold bbq sauce or marinara sauce. I couldn’t FATHOM serving that to a customer cold or even room temperature, yet, keep having servers at times that actually even served me COLD from the refrigerator bbq sauce. Now I know they can’t put their finger in it, but the container you can tell if it’s warm or not without touching the bbq sauce.
24. Servers that don’t take smoke breaks. I don’t feel because you smoke that gives you more breaks.
25. Servers that bring extra napkins without having to ask for them when you order something messy or you have kids around.
26. Servers that always be considerate of your feelings such as not rushing you like I had this one waitress that asked my husband if he wanted a dessert when I was STILL EATING. While I understand you can ask if you want anything else, but NOT dessert. I just find that’s rushing. You can still find out if the person wants a dessert by just simply asking if they need anything else at the moment without making the other person or others at the table feel rushed by saying the word dessert.
27. Servers that know the menu, that know the soup of the day, know what products they serve, etc.
28. Servers that don’t make you spell things like I had 2 servers I had to spell things for, seriously. Once Jose Cuervo at a CHILI’S which you would think as famous as they are for their margaritas, you should be very knowledgeable before you serve ONE table with what tequilas they have. Another one, some drink they used to have at some restaurant called “El Guapo”, which they had it still on the internet, which at the time, they didn’t have a drink menu in the restaurant since Katrina had just happened, so they had temporary menus. She said it was her 2nd day, but I don’t work there period and I know about it. It’s called the internet. It’s ridiculous that I know more than the servers at times.
29. Servers that don’t argue with you when you are correct.
30. Servers that don’t walk away too quickly so you can ask for EVERYTHING AT ONCE.(I am SICK of those servers that walk away too quickly before I can say everything I want).
31. Servers that give you a new glass for each refill, especially iced tea.
32. Servers that don’t put the lemon IN your tea(I don’t want lemon in my tea, but at times, I still end up getting it even if I say “no lemon.”
33. When another server serves you that isn’t your server(food runner or another server), it’s nice when they actually work as a team offering you refills, asking if your food is correct, etc. A good 99% of them just serve-n-run.
34. Servers that compare the menu prices to the check prices to make sure you don’t have any overcharged prices.
35. Servers that don’t lie.
Continued next posts:
Lisa Cheanster -Continued:
36. Servers that don’t put their opinions into your order without the customer asking for them. I don’t give a shit if it’s “your” favorite. I am a VERY PICKY EATER. So your opinion doesn’t count for shit if I have ordered this item MANY of times before and KNOW I LOVE IT TOO. In other words, it’s a time waster, don’t do it unless the customer wants your opinion. It’s aggravating and a time waster.
37. Servers that give you the AMOUNT you ordered. I order a “SIDE” that means the container worth. If your manager doesn’t let, order me 2, so I can get 1 side in 2 half-sides in 2 containers then.
38. Servers that take “no” for the answer such as asking for dessert once is plenty. Asking again and again is very annoying.
39. Servers that ask you before refilling anything soft drinks, iced tea, and water. That even includes wine as well.
40. Servers that don’t bring you water without asking your permission first and definitely not give you a slice of lemon if you didn’t order that with water without asking first.
41. Servers should be asking if you want lemon with tea(iced or hot tea).
42. Servers that actually *LISTEN* to exact words you say when you place your order or ask for something. They assume too much and get orders as well as request wrong at times.
43. Servers that ask *EVERYONE* at the table if they want something else. I am so SICK of servers asking ONE person and leaving. Are we chopped liver, seriously? Once time at Outback, it was me, my husband, and my parents. We were sitting in a 6-seater booth because my parents are overweight(like my dad is almost 300lbs) and we do need the room at Outback with the bread as well as I need the room for my extra condiments. Well anyway, my mom was at the opposite end of the window towards where the waiter stands. Our waiter asked her if she wanted another pina colada and left. I wanted another dr. pepper and another margarita, but NO, servers are just too LAZY to ask EVERYONE at the table, but then want to not be ran, I don't get that, I really don't?
44. Servers that ask BEFORE taking your dishes if it's not totally obvious like obviously if I have stacked the dishes, duh, they are done, but I have had servers try to take my condiments when I wanted to take them home or use them for another course or they try to take your expensive bar drink before you are done.
45. Servers that are just CONSIDERATE!
There could be more. I can’t think of anymore right now.
Lisa Cheanster
"why all the negativity? ignorance of the restaurant business from the bottom up"
The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchanga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
Continued next posts:
Lisa Cheanster - Continued:
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchanga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
I have LOTS MORE STORIES if you are INTERESTED that I KNEW MORE ABOUT THE MENU AND HOW TO DO THE JOB WITH SOME OF THE DINGY, LAZY ASS, AND DUMB SERVER AS WELL AS MANAGERS.
Lisa Cheanster
Another story:
One time at this restaurant chain called Santa Fe Cattle Co., a waiter that wasn't our waitress ran our appetizer without the 2 ranches I ordered and he said "Your server will get that for you", NO APOLOGY OR ANYTHING. For one thing, my server could have brought something like that out AHEAD OF TIME making *HER* responsible for earning her OWN TIP. Then when it was time for our entrées, another server that wasn't our server brought out my OPEN-FACED burger without my extra crispy bacon, pickles on the side of the plate(I ordered no pickles), and without a side of ranch. I doubt our waitress messed up that much putting in my order that she missed all of those things, especially the bacon part. I was soooo pissed that I could tell since there were sooo many DUH mistakes(THREE) since I could even see it on the tray even, I actually told this waitress that wasn't our waitress in a not-so-nice way what was wrong with the food, because I could easily tell she didn't compare the ticket with the food. She says "I'M NOT YOUR SERVER!" Obviously, that PROVES 100% she didn't read the ticket, so as she left, I said "READ THE TICKET." The reason why I lost my cool, I am SICK of LAZY, UNCARING servers like that, SICK OF IT, SICK OF IT!! Can't people *CARE* about you just as a person? It's not "MY" fault they aren't sharing the tips at that restaurant with the server that ran the food to us that this restaurant's way of doing things is that they have other servers running each other's food. We tipped 8%.
Do you think that's so "NICE" to say "I'M NOT YOUR SERVER", huh?
She was ONE of our servers because she "SERVED" us food so she was responsible for KNOWING WTH she was bringing us for any of the DUH mistakes on the plate as long as the ticket was correct.(at this restaurant at the time, they had tickets, because the manager said.) This was 2010 or so.
It still bothers me that someone would say that to me. I mean, she was MEAN AND UNCARING FIRST by not *******TRYING********** TO DELIVER MY FOOD CORRECTLY as much as she possibly can notice with her EYES. All she did was serve-n-ran, didn't even bother to ask if our food looked right or we need anything else like refills, condiments, etc.
NOW you see my negativity?
Lisa Cheanster
Another story:
We went to this restaurant and got overcharged on a price. What happened was my husband ordered as it came(no alterations) an item that was $21.99 and if you wanted crawfish(which he did add), he could get it for an additional $4.99. If you round these 2 items, 22 plus 5 is $27 without using a calculator. On our check was $28.48, but was supposed to be $26.98. I was pissed and told her she need to check the check and she's like "I DON'T ADD IT UP." I was some floored that she'd say that.
First off, you are supposed to add it up, because you want my money, so you *HAVE* to care ****EQUALLY***** about my money is correct.
Secondly, you know we don't order from a computer screen, so the computer price isn't correct.
Thirdly, you know when *YOU* are a customer that you go by the *ADVERTISED PRICES* on the menu at a restaurant or shelf at a store.
Fourthly, she was the LAST person to hand us the check that could have noticed this.
Fifthly, by her saying that PROVES she was LAZY AND UNCARING.
Her tip was $4(I was so mad, I didn't care what the percentage was, I wasn't going to give even $5, that's how pissed I was at her nasty, uncaring, and lazy attitude.) Our bill was $85 and something cents. That's what we left, $4.
Servers don't care about your food, your money a good 80% of the time it seems and really a good 98% of the time your money they don't care about, but then want your money by expecting us to care they only make $2.13/hr.
Now you see my negativity?
Our waitress should have caught that *BEFORE* she gave us the check and had the manager fix it. That's her job to prevent the problem from getting to us as to WHY we tip. People tip because they are cared about, not because they aren't cared about. A tip is for caring, not for you served me, but you treated me like a human being, because it's VOLUNTARY in most cases(not counting automatic gratuity. I don't have to care about someone else's money that doesn't care about ours and I shouldn't. One-sided caring is not how tipping is supposed to go. You have to care about us in order for us to care about your tip money.
So we just have to care about the server? That's FUCKED UP, seriously! Servers money isn't holier than thou. It's *EQUALLY* as important as ours is. Treat it as if that were *YOUR* money. Maybe you don't care about $1.50 overcharge or even cents, but overtime if someone did that to you for years, you would, because it would add up. I bet you would care if the server would have caught it well before check time, because that way it wouldn't have altered your time any and they would have saved you money on something that maybe you wouldn't have caught.
Lisa Cheanster Typo REPOST
One more thing to add to the last story.
It's not our job as the customer to compare the menu prices to the check prices. We aren't getting tipped to CHARGE the customer correctly. While my server can't fix the error in the computer, they sure can ask the manager to fix it well before check time even. They also can if they want to, take their own money like once we were overcharged 2 cents, for real. 2 other times we were overcharged 4 cents. NONE of those servers decided to take their own money. They shouldn't, but could to get a better tip by not having the customer sit there. I mean, spend 4 cents, gain an extra dollar or two or more, it's worth it. If the customer has to sit there and be held hostage from leaving, most likely you aren't going to get a good tip.
While I don't expect that our waitress would have given us $1.50 plus tax, if she would have given us $1.75 or $2 and wouldn't have been mean as well as would have said she was SO sorry, instead of just "sorry", she could have had at least 15%. But instead, she chose to be a bitch.
Lisa Cheanster Typo repost
"Ahhh the sounds of a privileged human being"
My TIP MONEY that *YOU* WANT, makes me privileged.
"thinking that she's not contradicting herself{"
WHERE, PROVE IT? I bet you can't, can you?
WHERE AM I CONTRADICTING MYSELF, NAME AT LEAST ONE THING, COME ON NOW, you can come up with that, can't you?
"about the lack of empathy, It comes when something goes awry and you try to understand in a positive light not jump to conclusion thinking that the servers don't respect you"
NO, I *SEE* and *HEAR* when people tell me things. Like the waitress that said "I'M NOT YOUR SERVER", I was 100% correct the waitress did *NOT* read the ticket.
"or something because other folks' drinks were made first."
What are you talking about here??? I don't get this?
If someone's turn is first, by all means, give them their stuff first, it's only fair.
"why not try serving yourself to and tell us, yes, why is it so hard for servers to be servers."
I thought you said you wanted to have a real conversation, sounds like you are being a bitch, you don't see that?
Because I have a job working 40hrs a week. That's why.
"This is a lost cause."
WHY?
"well not sound like your overly privileged self."
What do you mean by this? You sound like customers owe you just for bringing food and drinks. That's not what "EARNING" a tip is all about and it's not why we tip.
"You realize people don't work in the serving industry for more than 5 yrs or so."
Yes, usually less than that, SO? What does that have to do with treating us like shit, huh?
"Hence why you run in to incompetent servers."
NO, you are 100% wrong. Explain why I haven't been a server before, but I would be much better at it, huh?
I know why, it's because I have been a CUSTOMER WITH PROBLEMS is why. You can't truly serve until you know how it feels to be that customer with the wrong food, overcharges, forgotten condiments constantly, being cut in front of, etc.
"you'd have to have some experience before people start to take you seriously."
WHY, when I have proven to servers and managers I know how to do the job MORE THAN THEY DO, HUH?
"It starts allllll the way from the corporate side, the owners."
No, it starts with the server. They are supposed to catch the things they can *BEFORE* they give you things for stuff they CAN notice without touching food, which wrong prices are very much included in that since they don't have to touch food to see for example $26.98 isn't $28.48 for example.
" That's where you biggest gripe should be."
So take ******SELF-RESPONSIBILITY**** FOR YOUR OWN ACTIONS OUT, WTF???? THE BIGGEST GRIPE IS THE PERSON THAT SERVES ME! They can say they are sorry for mistakes, they can compare the written orders or tickets to the food for obvious errors, they can be CONSIDERATE, they can go in order in which request came in, etc.
THEY ARE IN CHARGE OF THESE THINGS!
STOP BLAMING PEOPLE THAT DON'T EVEN ********SEE******** THE STUFF WE ARE HANDED IDIOT!
I mean how can you blame a manager for our check having $28.48 on it when the menu has $21.99 and $4.99 is $26.98. You get your manager to fix it *BEFORE* you bring me the check. The manager didn't "cause" the overcharge, OUR WAITRESS DID BY BRINGING US THE CHECK WRONG AND ADMITTING SHE DIDN'T ADD IT UP(check the prices of the check against the menu prices).
"should THEY be held liable for having employed shitty servers?"
To a degree they should write them up or fire them, but you are in charge of *YOU* and what *YOU* do. You are in charge of your OWN ACTIONS in life, no matter what it is.
" Most of them don't care. "
That's one thing we can agree 100% on is that most don't care.h
Lisa Cheanster
"why is it so hard for servers to be servers."
I NEVER said it wasn't hard. I said to *CARE* about us if you want us to *CARE* about your tip, GO IT?
Lisa Cheanster
"Ahhh the sounds of a privileged human being"
Why shouldn't I be when *I* am **********PAYING*********** MY HARD EARNED MONEY FOR IT, HUH?
I mean, I can see you saying this if you tried your best and showed you cared about the customer, then get a bad tip or stiffed, but we have paid servers 25%-30% many of times when they have done a really good, wonderful job.
Show you care, we will care. Show you don't care, we won't care as much or possibly if it's bad enough, at all about your tip.
You sound lazy to say I am privileged. MY MONEY MAKES ME ENTITLED TO GOOD SERVICE, because am willing to *PAY* for it.
You sound like you feel you should get a tip to do almost nothing and not care. Tips are for ******CARING*******, NOT for you brought me something and didn't even know WTF it was, seriously.
Your money is not holier than thou, it's JUST AS IMPORTANT AS OURS!
♥ Alexis
"because they say we brought them food that was not cooked correctly, yada yada yada, which is something that we cannot control."
Actually it IS IGNORANT!
1. You can put in the order WRONG. I have done that at a donut shop/diner I worked for back between 1998-2002 off and on a little over 2yrs worth as counter help. We served much more than just donuts(burgers, biscuits, sandwiches, etc.) You can put the wrong temperature of a steak or how to cook bacon by not putting (extra crispy) as I have ordered my bacon before, etc., things like that.
2. You bringing out an OBVIOUSLY cooked wrong food such as burnt food that isn't covered up or bacon that is limp not extra crispy as ordered or fries that are overdone when I order them not overdone *IS* in your control to ((((((((SERVE))))))))) it that way or not.
"Obviously no one can make you happy when you go to a restaurant so you should just STOP EATING AT RESTAURANTS and stay home."
NOT TRUE since I go out to eat a lot and we tip at times as high as 25%-30% and upwards. WHY would we tip that high if we weren't satisfied, huh? It's actually *MY* idea to tip that high when we get awesome service. My husband actually would tip 20% maximum when he has gone alone a couple of times here or there when I had something else to do.
"You sound like an awful customer and if I were your server I would give you to a different person."
HOW am I an "awful" customer to want someone to *******WORK HARD FOR THEIR TIP*********, HUH? That's not awful. It's also not awful to tip as high as we do when we get good service either.
You seem like an awful person not consider my advice to *WRITE ***********ALL*********** REQUEST DOWN AND ********REREAD****** THE LIST!
"And also, you're not the fucking queen of a restaurant the moment you enter the restaurant."
Your tip is not the end all be all either. Your money is NO MORE IMPORTANT THAN MINE BITCH!
"The reason we take multiple orders from multiple tables is so that everyone's food can come out in a timely manner. Not just yours."
NO, it's because you are TOO LAZY to do it the *CORRECT* way! That FIRST table waits LONGER for a table and then LONGEST for their food, it's UNFAIR that they have waited longest for their food and drinks when THEIR SERVER COULD HAVE GONE TO THAT COMPUTER RIGHT AFTER TAKING THEIR ORDER RATHER THAN GOING TO THE NEXT 2 TABLES TAKING UP THEIR TIME while their food couldn't start cooking for 4-10 minutes of taking other table's food orders. YOU ARE A CUTTER! CUTTING IS MORALLY WRONG AND YOU KNOW IT!
You say "not just my table", but you are CUTTING in front of MY TABLE'S TURN to do others rather than going to that computer to put my table's order in.
You only care about others and not about your FIRST TABLE that was FIRST that waited LONGER for a table than the others. It's NOT FAIR the way you serve, it's LAZY! It's all about laziness, not about thinking of all the other tables.
Continued next post:
♥ Alexis
"You're not restaurant royalty, don't expect to be treated like it."
Then don't ***********EVER*********** expect 20% OR ABOVE THEN, because YOU AREN'T ROYALTY EITHER BITCH!
When you start working hard(writing EVERY SINGLE THING DOWN) and (GOING IN ORDER IN WHICH REQUEST CAME IN), *THEN* you will start work hard. That's just the start.
"Because I do not value your opinion when it comes to restaurants."
That's because you are TOO LAZY TO DO EVERYTHING it takes to give good service. I bet you don't make sure your customer's aren't overcharged on the prices either by comparing the menu prices to the check prices, huh LAZY UNCARING BITCH, HUH?
"I deleted them because I think you're a giant bitch and you're being insanely obnoxious"
Wrote the same spiel to this other person:
http://www.dearcassidy.com/2013/09/05/im-a-server-not-a-servant/#comment-126
"I am one of the few that do write everything down because I don’t want to forget."
This girl actually ADMITTED she writes EVERYTHING DOWN! She AGREED with me MISS-KNOW-IT-ALL LAZY BITCH!
"I work very hard six nights a week anywhere from 7 - 10 hours."
If you did, then you would *AGREE* with my post stupid ass just like that girl on the other blog above. I sure bet you don't write EVERYTHING down, do you LAZY, UNCARING BITCH, HUH?
"I feel like you have never worked in the restaurant industry and therefore are unqualified to say a lot of the things you do."
Actually I am, because I know MUCH MORE than you think I know. I have actually PROVEN SERVERS AND EVEN ************MANAGERS*********** WRONG about things ON THE MENU AS WELL AS HOW TO DO THE JOB CORRECTLY!
I will post you some stories in some of the next post to prove you wrong that I am VERY QUALIFIED to do this job, actually MUCH MORE than most servers out there.
Continued next post:
♥ Alexis
Read and weep here are just *SOME* of the stories I KNOW MORE THAN THE SERVERS, EVEN MANAGERS EVEN:
The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
Continued next posts:
Continued:
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
ANOTHER STORY**************************
We went to this place called Mugshots:
http://www.mugshotsgrillandbar.com/
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/T...xi-02-2010.pdf
It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:
http://www.mugshotsgrillandbar.com/
Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***EXACT WORDING ON THE MENU****. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
Continued next posts:
Continued:
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
My point is, I *READ* the **************WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
We stiffed, because she was a bitch about it. You don't argue with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the life of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and she was 100% wrong. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T *********GET********** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ***********ONLY********** TIME ********EVER************** THERE but I KNEW *************MORE********** than the servers, huh? That's because I took*****EFFORT******* TO ****READ****** THE MENUS. I also know well DUH if it's not on the menu and the person ordered shredded how can it be grilled or that I could ring up something wrong or that you can see on top of nachos what GRILLED CHICKEN looks like.
These are just SOME of the stories. I can tell you more as well.
Continued next post:
Another story:
My husband and I went to a restaurant’s lounge area that we hadn’t been to since March(towards the end of the month back in 2009 I believe), this was July 4th. They had recently decreased their flavored martini prices. They had been having this plaque at the front of the lounge when you walk in that always had half-priced martinis. They also had a menu holder advertisement that had $5 martinis. Some of the martinis has lowered prices on the menu. So what happened, I showed the bartender. He didn’t realize this and even the FREAKIN MANAGER DIDN’T NOTICE. He was on the phone telling someone they need to remove the plaque.
Now don’t you think that’s a bit on the *RIDICULOUS* side that *I* KNEW MORE THAN THE WORKERS AND I HADN’T SET FOOT IN THE PLACE SINCE MARCH, HUH?
I KNOW HOW TO DO THE JOB BETTER THAN THESE IDIOTS, EVEN MANAGERS EVEN!
Another story:
I have experience as a customer that has had their orders wrong and many other things that have gone wrong throughout my dining experience.
For example, a waiter we had brought out another table’s food and our food, then put the tray on top the tray jack. He aimlessly handed out entrées, which he put in front of my husband fried shrimp w/fries when my husband ordered crawfish au gratin w/baked potato. We had seen him handing out these entrées and NOT *ONCE* had gone back to his *WRITTEN ORDER* to compare the plates of food to which table had which entrée. Turns out, he admitted he grabbed the wrong one from the kitchen. The thing is, he could have easily *CAUGHT* his mistake by doing a simply GLANCE at which table had which plate of food, it’s not time consuming to do that, it’s like 3-5 second glance at his paper is all it would have taken, but he was too lazy and uncaring to do that as well as I guess he did it too to act like this was fast food when it’s not that he didn’t have to rush like that.
I truly believe he most likely also didn’t compare his written orders to the plates of food in the kitchen as well. The main thing though is that he could have caught his mistake and didn’t *TRY HIS ****BEST***** to get it correct to our table. He looked like an IDIOT handing our table(ONLY ME AND MY HUSBAND) a completely wrong item.
Another restaurant experience at another restaurant also where I had ordered bbq chicken nachos as my meal. Our waiter brought out food out. He tried to hand us quesdillas. Turns out, he eventually(after I had to get up to ask where my food was), admitted he pressed the wrong button, but he was TOO STUPID, UNCARING, AND VERY LAZY to compare his written order to the food, then could have easily noticed his mistake so then he wouldn’t have wasted the time he took to bring that quesdillas to us or ask us about it even. He didn’t ask for a comp as I would have. He didn’t profusely apologize like say “SO” sorry as I would have, because I would have felt bad I ruin people’s outings.
Another experience at another restaurant, we had a waitress that brought my husband a cup of bisque when he ordered a bowl. You know what a bowl and a cup looks like with NOTHING in it.
That's just some more stories, I have more even to prove I know how to do the job better. A SERVER IS A MISTAKE PREVENTER FOR MOST ISSUES, because they can get *MOST* things corrected ****************BEFORE************** they bring them to you.
So you think I am not qualified, what you think NOW BITCH? Don't you see how I am MUCH MORE KNOWLEDGEABLE THAN THOSE DITSY IDIOTS that TRIED to serve us, huh? I have more stories even.
"if I were your server I would give you to a different person."
That's because you are TOO ********LAZY********** TO DO THE ***************HARD WORK*********** IT TAKES TO TRULY SERVE THE CORRECT WAY, THAT'S WHY AND YOU KNOW IT!
The feeling is mutual, because NOBODY wants a server that doesn't care if their server will remember what they said.
Nonnie Hurtie
"Yet hard working service folks who are probably bending over as far as they can to help everyone (not...just...you) are copping a lot of abuse. They are not "lazy"... They are not "mean"."
Yes they are lazy and mean. Most aren't trying their best and that's MEAN to not try your best. Also, it is VERY MEAN not to say you are sorry when you mess up as a server. I mean I say I am sorry if I have forgotten to ask my server for something. I am not MEAN like *YOU* seem to be.
"You are an entitled"
MY ********TIP************* MAKES ME ENTITLED YOU STUPID CUNT!
I am **********PAYING************ TO GET WHAT I WANT DUMMY! That's what tipping is all about.
"precious princess,"
NO, ******EVERYONE*********** the server serves should be treated as a KING OR A QUEEN if they want that good tip at the end.
"unreasonable expectations"
No, I don't have ONE THING that's unreasonable, because I am not a lazy, uncaring asshole like *YOU* are.
There's NOTHING unreasonable when I get the service I want MANY of times. WHY? They know I will *PAY* them well, that's why. They do as I ASK them to do. That's how tipping works DUMMY!
"It makes me laugh to think that your meals must have "cum" with added, unwanted, extras."
NOPE, it doesn't. If someone did do that, they'd get *ARRESTED* so they'd get their pay at the end for doing that.
"Truly, you are WRONG."
NO, HOW can I be wrong when I have PROVEN I am 100% CORRECT, HUH?
"Wow, just...wow. You belittle so many people's responses, name call, delete responses to suit your opinions, and call people mean."
Calling the pot kettle black here when you are insulting *ME* on my *OWN* BLOG! I can do what the HELL I WANT TO on *************MY*************** BLOG CONTROL FREAK BITCH! FUCK YOU!
"of what decent customer service (or even outstanding customer service) entails."
I know what decent customer service is, it's called when NOTHING AT ALL GOES WRONG! PERFECT SERVICE STUPID ASS!
Jessica Sonata
"Then you expected him to do the same with the second table?"
Yes I would have, because it's called being **FAIR** and taking turns. Only ER because it has to do with saving lives is it ok to CUT. What you are conveying is to cut. Do you like someone cutting in front of you? I bet you don't, so don't do it to others then.
Here’s some actual SERVERS or at least FORMER SERVERS that agree with me Read and weep:
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=4
Stef319 said:
”MT
“Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you’d waste checking plates and menu prices. It would take you forever to get anything done.”
“In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service. There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn’t be doing this. The correct way to handle this is to approach the table (with the other tables’ menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables’ food is getting worked on by the kitchen. I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in.” August 5, 2011 12:05 PM
http://www.reddit.com/r/AdviceAnimals/comments/1sckzg/for_those_in_the_service_industry/?limit=500
Ishmael1217 said: “On some more of your points: If a server is double or triple sat they should not skip going to the computer to put the orders in. This is why I said "If everything goes smooth".”
"he would have gotten to them late"
He got to us late with our drink and made our food orders take more time. Also, if I would have ordered a bar drink, that's holding our order up on purpose to cut.
So to you the 3rd people only count? FUCK YOU! I HOPE A THOUSAND PEOPLE CUT IN FRONT OF YOUR TURN!
If you were right, then if I go up to my server while she or he is at another table taking a food order tap them on the shoulder to get us some refills that she or he should STOP IMMEDIATELY to go to get our refills interrupting someone else’s *****TURN*****, right?
Of course you couldn’t do that, because that’s cutting. How come the server can cut, but we can’t? Obviously, NO ONE should be cutting at all, the customer nor the server by going in the order in which people came in.
You have NO ******MORALS******* TO SPEAK OF! What good does it to be first if you want them to be last? So you think we weren’t pissed you STUPID IMBECILE? Everyone goes by turns except for the ER, which the ER has a good reason because it has to do with saving lives.
Continued next post:
Jessica Sonata - Continued:
"they are most like pissed off that he took so long.”
WE WERE PISSED and it was UNFAIR IDIOT! So the 1st table should get to wait the longest even the 2nd table got to wait longer than the 3rd doing it your way?
"you are more important than any other party in his section.”
I am not more important than any other party. If the 3rd table was first and we were third, we should wait our *TURN* stupid idiot!! You are saying the 3rd table is more important. Everyone has turns, meaning you shouldn't be doing a half-way job by getting the order, but not doing a ((THING)) to try to fulfill it. That's cutting if you do that. I don't see the Wendy's or McDonald's cashier at the mall(where they don't have self-serve soft drinks) take the person in front of me's order, but not fix their drink they ordered. They don't wait to do it; they do it in order the way it's supposed to be done. I don't see cashiers at stores decide to get part of my order scanned, but then stop to do others, then come back to mine. They go in order. They do it EVERYWHERE except ER, because that has to do with saving lives.
"sake of other guests"
Who are “WE” CHOPPED LIVER(NOT GUESTS)? Our feelings and time don’t matter, well FUCK YOU BITCH CUTTER! Our turn is JUST as important as theirs and it was BEFORE those people got here on the list to wait for a table. If we waited for a table in an order in which we came in, then WHY should serving us be any different here?
"what if the other guests feel the same way you feel? They might not want to wait extra time for you to get your beverages.”
Of course no one wants to wait, but it's not their turn yet to get it.
“It's not like he can tell them," I'm sorry it took so long for me to get to you, the guests two booths over wanted their drinks first, so you need to wait for them for the rest of your meal. "”
WHO said ANYTHING about waiting for the "REST OF THEIR MEAL" from? ARE YOU AN IDIOT? REALLY you are stupid. If the guest two booths from me ordered *AFTER* me, then they should wait their turn. If we were the guest two booths away from you that ordered after you, then we should wait our turn.
Cutting is MORALLY WRONG! I hope a bunch of people cut in front of you, then we will see how **YOU*** feel after waiting for a table for you to wait 10 minutes to get some freaking cokes. You shouldn’t have to wait but a minute or two at most from when you order. Considering he waited 3 minutes to even greet us, the right thing to have done would have been to get our soft drinks first. We were first. We got there first in the restaurant and were ahead of those other people that got seated moments after us. They were AFTER us, meaning, they should wait their turn.
I want you to think about how it feels if you were first which doing it your way would make people wait the longest UNFAIRLY.
Turns means exactly that.
Also, I have seen a waiter tell the hostess not to seat anyone else in his section at a Hard Rock Cafe due to he said he was "in the weeds."
If the 1st table is first you greet them, get their drink and possible appetizer order or if they are ready to order their meals as well they can. Let's say they order 2 soft drinks and an appetizer. I would tell table 2 "I'll be right with you all." Go put their appetizer order into the computer, grab the drinks, come back. See if they are ready to order. If they are, take their order and then go to the computer to put their order in. If they weren't ready to order go to the 2nd table. Do the same process(such as tell the 3rd table you'd be right with them after you greet your 2nd table).
THAT is way it's FAIR ASSHOLE UNFAIR CUTTER STUPID ASS IDIOT! FUCK YOU CUTTER!
Jessica Sonata
One more thing.
We aren't "ONE BIG PARTY", we all have turns with *******THREE**** DIFFERENT **********TIPS**********, therefore, you should be **FAIR*** if you want the customer to be ***FAIR*** to you by tipping you well by not cutting.
Just think about how it felt to **WATCH OUR SERVER APPROACH ANOTHER TABLE AFTER ANOTHER** making our drinks and food get delayed because our server took our orders, but didn't do anything to fulfill them.
It's not fair to serve in that manner. The next time I notice we are first in a triple sat situation, I will see if my server gets all the drink orders at once. If she or he does, I will ask if they can at least go to the computer so our food is held up another 5-8 minutes of taking those people's food orders. It's UNFAIR to do it your way.
I cannot believe you feel our feelings and time don't matter, just the 3rd table's, NOT even the 2nd table's feelings matter to you, just the 3rd.
If they were 3rd, they have to wait the longest and honestly, I feel they shouldn't have been seated so quickly if the server wasn't ready for them. They should have sat in the waiting area at least 7-8 minutes longer.
JessicaJ
"There is no reason to be rude to someone because of food. I'm sure that you have eaten within the week that you are visiting these restaurant and it is not a real life or death situation. Please think before you are rude."
I am not rude. WHERE do you get that from, huh???
her_mom
"Wow........you are nuts."
HOW and WHY you say such a RIDICULOUS THING, HUH? You are nuts, NOT ME!
fonz
"I don't understand people who get angry in restaurants. Every time I go out to eat, I feel so happy that someone is waiting on me, and if they make a mistake, I'm really nice and gracious, and guess what...I get excellent service because they remember that I'm not a dick. Really think about how good life can be if you just let go and enjoy it."
First off, I get mad because of the following reasons, which are VERY MUCH COMMON SENSE:
1. They aren't *******TRYING THEIR BEST, SO THEY ARE VERY LAZY ON THE JOB, WHICH I CANNOT *EVER* TOLERATE LAZY, SINCE AT MY FIRST JOB AT A DONUT SHOP EVEN I GOT A RAISE of 35 cents IN A MONTH AND A HALF WHICH WAS MY FIRST JOB EVEN. I am NOT LAZY LIKE A LOT OF THESE WORKERS ARE. I go by that they are putting ZERO ******EFFORT***** INTO THE JOB!
2. THEY DON'T BE *******NICE******* ENOUGH TO SAY THEY ARE SORRY WHEN THEY MESS UP. I TRULY DON'T UNDERSTAND THAT. IT *******HURTS MY FEELINGS FOR YEARS LATER EVEN I REMEMBER WHAT THE SERVER'S NAME WAS, WHERE, AND WHAT EXACTLY THEY SAID TO ME. One waitress I told her "You could have said you were sorry", which instead of replying nicely to apologize, her MEAN response was "I DON'T HAVE TO SAY I AM SORRY!" I am STILL HURT THIS DAY and that was I believe in 2009 or so. IT HURTS MY FEELINGS STILL THAT FRANSCESA FUCKING BITCH, FIRST OFF PURPOSELY GREETED THE 2nd TABLE FIRST WHEN WE WERE THERE FIRST, THEN SERVED THEM DRINKS FIRST WHEN WE ORDERED OUR DRINKS FIRST. She didn't apologize for forgetting my iced tea and forgetting the ranch, so I had told her she could have apologized. I expected her to be nice at least for her tip if she didn't want to be nice as one human being to another, but she didn't, she was a total FUCKING MEAN BITCH. She didn't get a tip, needless to say for her being a fucking asshole bitch to us. There was NO REASON to be rude.
3. You say something about "I'm not a dick", so aren't we. I am NICER than the servers are to us, HONESTLY, because I **STILL SAY "THANK YOU" EVEN THOUGH THEY FORGOT MY RANCH for example. I STILL am NICER THAN THEY ARE that they didn't say they were sorry the meanies. THEY were the dicks, NOT ME!
4. Also, you say "mistakes", well I hate to break it to you, but most of the time, they aren't mistakes, it's lacks of ******EFFORT******* on the job. That bitch waitress Franscesca didn't write the appetizer order down, so she forgot the ranch. You see, if she would have forgotten the ranch, that would have been more forgiveness for that error, but she took ******NO********** EFFORT********* to show and *********PROVE SHE CARED***********, because she didn't. It hurts my feelings if servers don't care about us, but they want us to care they only make $2.13/hr. Caring is supposed to be a TWO-WAY STREET, NOT a ONE-WAY STREET. They have to be nice too, NOT JUST THE CUSTOMER.
A nice, CARING server would have asked the hostess WHO got seated first *BEFORE* greeting the table out of COMMON FUCKING SENSE THAT YOU DON'T *CUT* IN FRONT OF SOMEONE ELSE'S TURN, JUST LIKE IF *SHE* WERE IN A LINE HERSELF SHE DOESN'T LIKE CUTTERS I AM PRETTY SURE NO ONE DOES.
A mistake is when you **TRY, THEN FAIL**, NOT when you haven't tried at all. How do you think the football players get good at playing? They don't just show up one day and start playing a real game, they **PRACTICE, PRACTICE, PRACTICE***. It's just like not studying for a test, then getting a bad grade. It hurts my feelings when servers *****PROVE THEY COULD GIVE 2 CENTS LESS ABOUT YOU AS A HUMAN BEING THAT THEY ARE RUINING YOUR OUTING AND YOUR LIFE.
Continued next post:
fonz - Continued:
"Really think about how good life can be if you just let go and enjoy it.""
I can't when servers are mean and lazy, because I am a hard worker, I expect the person I am paying FREEWILLINGLY THAT I DON'T HAVE TO TIP BY LAW FOR THEM TO DO THE JOB AS *BEST* AS THEY CAN. I expect them to be nice enough to say they are sorry when they mess up out of COMMON DECENCY just as I *ALWAYS* say I am sorry when I forget to ask for something to my server. I expect them to do the same.
As far as you saying I don't have to cook and do dishes, so what? That's not what I am tipping for. I am tipping for what my server does that I **BENEFIT** from. They don't cook my food, so they didn't do it, the kitchen staff did. Dishes, they may pick them up, but that's it, that's not a lot of work I care about and I stack my dishes anyways, so for them it's less work than a lot of people that are lazy that eat out. I stack the dishes, because it's to my benefit to get them out my way. I don't do it for the server, I do it for our service to be more comfortable. Them taking the dishes isn't cleaning them, so that doesn't count for anything in the service other than they picked them up. You are acting like they cleaned them JUST FOR ME, NO, they aren't. Those dishes are going to be cleaned AFTER I have left, which the service is over with to not care if they got cleaned or not. So stop saying things that aren't service related.
I don't understand people that don't get angry at restaurants, that you people must not wait all day to eat or be really hungry or have waited an hour for a table really hungry, etc. You also don't have a heart, because if you did, you would be hurt when a server doesn't say they are sorry. I take it VERY PERSONALLY that it hurts hours, days, weeks, YEARS after. As I said before, that Franscesca bitch fuck her. She's a bitch. What kind of ASSHOLE HUMAN BEING was that? She deserved to be fired for her asshole ways she treated us.
You just don't understand since you don't have *FEELINGS* to speak of sounds like. For me, it hurts. I apologized to people in drive-thru that DIDN'T TIP ME A FREAKING PENNY when I messed up even. That's how ******NICE********* I am and how MEAN servers are today a lot of times. MOST servers don't say they are sorry. I don't understand why when we are very nice other than they think by admitting fault their tip will go down, but they don't understand we know *WHO* is at fault for example, a side of ranch missing, so WHY NOT apologize when I know it's my server's fault?
Julie Morrison
"If I'm triple sat and do it your way, let'say:6:00 grab Table 1 drinks order(2 mins to walk to the computer)"
WHY THE HELL would that take 2 ENTIRE MINUTES? Honestly, any good server would wait to put soft drink orders in after the entrée orders were put in(meaning when you are putting in the entrée orders, right after, you put the drink orders in while you are at the computer). You don't need to go to the computer to put soft drink or iced tea or water or lemonade orders in. If it's a bar drink, YES, but certainly doesn't take TWO ENTIRE MINUTES, more like if you had to put bar drink orders in, even if they had a modification like(salt or no salt on the margarita(for example), maybe 30-45 seconds).
"6:02 punch in drink order"
Doesn't take NO 2 MINUTES to walk to the computer. At most chain restaurants, the computer is at times right next to us even like literally across from us at times. I am not sure WTF do you get it would take 2 minutes to walk to a computer? That's more like if it is furthest away, it would take 15-20 ***SECONDS*** to do that and that's if the computer was VERY FAR, if it was right across from us, **LITERALLY** 5-8 seconds at most.
"6:03 get your drinks"
It wouldn't take an entire minute to punch in a coke or 2 bar drinks, unless the person ordering a bar drink would want like for example 4 different liquors in long island iced tea, which honestly would be very rare. Most people order drinks as they come in general or they might say *ONE* special liquor or say salt or no salt if it's a margarita with it on the rocks or frozen, that's it.
I am saying 2 people in my party only, because it's usually me and my husband at the table, so I going by this since the argument has been when we were in a party of 2 in this blog and through our personal experiences.
"6:03 get your drinks 6:05 deliver your drinks"
Unless it is a non-bar drink or you need to change the syrup, there's NO FUCKING **********WAY********** it takes 2 minutes to get 2 cokes for example. My husband once at a restaurant which it was on a Saturday night at around 6p.m., so it wasn't slow, but it wasn't as busy as it could be yet, but it was not slow, our waitress got my husband's refill of diet coke I saw *********LITERALLY 30 seconds and the drink station wasn't even by her, she just went and got it.
If it's bar drinks, you can still come to get our food orders BEFORE then, because maybe we know an appetizer we want to order, but not ready for entrées just yet or maybe we are ready to order.
So in my scenario:
6p.m. greet table 1.
6:01p.m. Bring 2 soft drinks
Let's say customers are ready to order an appetizer, so I take their appetizer order, which has no modifications. Pass by table 2 to tell them "I'll be right with you all, I am triple sat, so it may be a few minutes(You all are table 2, sorry." Let them KNOW WTH is going on.
6:02p.m. Put in appetizer order.
6:03p.m. Greet table 2(let's say like my real life scenario at Outback, these people are like 5 people in the party). They decide to order 1 coke, 1 water w/lemon, 3 margaritas with salt.
6:04p.m. Go to computer to put the drink orders into the computer.
6:05p.m. Go to table 3 to tell them "I'll be right with you all, I am triple sat(You all are table 3), so it may be a few minutes, sorry." As I leave the computer, I notice Table 1 is ready to order, so I take table 1's food order, which they have modifications.
6:07 Putting food order into the computer for table 1.
6:08p.m. Get the water and iced tea, swing by the bar, the drinks are ready so I bring those, take their food orders. Since it's 5 people it will take 4 minutes.
Continued next post:
Julie Morrison
6:12p.m. Finally greet table 3, they are ready to fully order as well at the greeting, not just the drinks since they sat for 12 minutes, which it's only fair. The thing is, why should the 1st table suffer? If we waited longer to get seated, then we shouldn't wait as long for service. They should wait the longest and honestly shouldn't have gotten seated. WHY triple seat? I understand it makes people decide not to leave when they are waiting for a table, but with the way it is SUPPOSED To be done by TURNS, you only have ONE table, the 3rd table suffer. Doing it your way makes the 2nd table suffer as well that the 3rd table gets to cut in front of the 2nd table's turn. What if the 3rd table has 7 people? What if the 2nd table would have had only 2 people? The difference is, we were first and just like EVERYWHERE ELSE except ER, it's first come, first served. It's not fair that the first party waits 10 minutes for 2 cokes was we did at Outback. Part of the problem was, was that he didn't even greet us until 3 minutes into being seated. Another 7 minutes to get all 7 other drinks to fix them and even handed the lady at the 2nd table her's first. I should have stiffed the asshole for that, because THAT YOU CAN DO EASILY HAND THINGS OFF THE TRAY IN THE RIGHT ORDER. WHY is it *FAIR* or *MORALLY RIGHT* to make us sit there wait for our server to fix 7 other drinks IN FRONT OF OUR ONLY 2? That's just NOT FAIR, IT'S NOT!
In all HONESTLY, NO hostess or host should *EVER* TRIPLE SEAT. Doing it your method sucks for the 1st 2 tables, especially the 1st. It's cutting all the way around for everyone doing it your way. With the method you should be doing(the way I am saying, you'd have ONE table out of the 3 not be happy, but they would **DESERVE** it since they were last, NOT FIRST.
"6:06 take Table 2's drink order, now they were sat at the same time as you (6:00)"
There is ***NO SUCH THING AS THIS***. The hostess seats one party, then SECONDS LATER seats the next party. The hostess or host, doesn't bring 2 party's at once to get seated. She or he seats ONE PARTY at a time. That's why we wait for a table in order of arrival you IDIOT! You are dumb. There's NO SUCH THING as this, NONE!
I didn't include food delivery since a lot of times the when it's that busy another server runs the food out in most cases, not the server that took your order.
"but had to wait 6 minutes to have their drink order taken."
We had to wait 10 minutes from being seated just to receive our 2 cokes, so what's your point here?
"So in this system,yes, you're waiting 3 more minutes for your drinks, but 7 less minutes for me take take your food order. "
NO, at Outback, we didn't receive our 2 cokes until 10 minutes and by the time he gave the other 5 drinks to table 2 and 2 drinks to table 3, it was 11 minutes at least before we could order our food(keep in mind, he didn't greet us until 3 minutes later from being seated).
Bringing drinks is the same thing as getting my order in most cases since they bring you your drinks and then ask you what you want to order food wise.
Also, you aren't thinking about at times we have ordered when greeted because we knew what we wanted already or we waited a long time for a table so we had lots of time to read the menu. Like once, we waited 40 minutes for a table at Macaroni Grill, ordered everything except dessert.
Continued next post:
Julie Morrison
"And Table 2 and 3 or waiting less time for me to greet them and take orders as well."
But that's ********NOT FUCKING FAIR********** YOU ARE TAKING UP THE **********1ST TABLE'S TIME even if that's not us. WHY should you give us better service because we are table 2 or 3, huh? WHY did the 1st table wait for a table in order if you were going to CUT anyways, huh?
WHO CARES if it takes less time? It should take the amount of time that is **FAIR*** TO **********ALL*************. That third table shouldn't have been sat in my scenario period.
Any way you do it, the 3rd table suffers. Even the Outback waiter's way, because remember, we ordered at 11 minutes waiting and probably we were seated within seconds after each other after that, so, the 3rd table when they finally ordered, they waited WELL AFTER 12 minutes.
Also, you don't seem to understand, doing it your method, you are *******CREATING CAMPERS****** by not going to put in the orders means other orders are **BEATING** your table's orders to the kitchen not getting fixed, so they are at the very end of the line when they weren't supposed to be. The LONGER you wait to put in an order, the longer the customer waits.
An example, would be a bartender, let's say I just order a margarita. You go put it into the computer right now. The bartender makes it. Let's say instead to change the scenario up doing it your method, you go to another table to take their drink orders, even if it's only 2 cokes, a person sits at the bar in that amount of time orders a margarita the same way. Guess *WHO* gets their drink made first? The bar customer, even though, the table customer ordered 40 seconds **BEFORE*** that person at the bar. WHY is that *FAIR* or *MORALLY RIGHT*, HUH?
Continued next post:
Julie Morrison
Here's a server that disagrees with you, which she came on my blog to agree with me. She had a blog, but she took it down since, but this is what she said on my blog:
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=4
This is a waitress at a Red Lobster I went onto her blog, she came onto mine to agree with me. She is proving "MT" wrong. Read and weep:
Stef 319 said: "MT "Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you'd waste checking plates and menu prices. It would take you forever to get anything done."
"In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold. The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service. There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this. The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen. I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in.August 5, 2011 at 12:05 PM "
See, this is true, once you take the order, the CLOCK BEGINS TO TICK. It is NOT MORE EFFICIENT for each person's turn except for the 3rd table. The 3rd table gets FASTER, BETTER SERVICE than the other 2 tables UNFAIRLY SO doing it your way.
Continued next post:
Julie Morrison
"Can you see how this is overall better and it is they system that servers are taught to do."
It is NO WAY a "BETTER" system. It creates CAMPERS. You don't want that in a business. The 1st table's food and the 2nd table's food comes out faster doing it the way I am saying.
Read what Stef319 said, it's about going over specials, modifications, etc. and people saying they are ready to order when they aren't, so that takes a LONG TIME, so holding orders for 4-8 minutes before going to the computer makes ZERO SENSE and you know it. Because you waited 4 minutes, you may have cost the customer 10 more minutes of waiting, because as I said, NOW, OTHER SERVERS AND THE BARTENDER that has food orders are NOW ***AHEAD**** of the orders you **WOULD HAVE PUT 4 minutes ago, **BEATING** them out the kitchen.
HOW is it better for the business or the server? You can have the 2 tables out faster to make MUCH MORE MONEY doing it my method and you know it. Your first 2 tables will be finished well before the 3rd table. Putting the orders all at once is almost like having a party of 10 at once. WHY do that to the kitchen staff if you don't have to?
Here's another person that disagrees with you and does make 100% SENSE as I said:
http://forums.sherdog.com/forums/f48/tipping-2337603/index27.html
flowwiththego said:
“Springs does make some good points. In my experience, at least half the time if not more it is the servers fault when food takes too long. for example, I hate when the servers hold their tix and put in 4 (or even three) at once. They are not allowed to do that. So the first table has to wait extra long and other servers got tix in also. I can’t tell you how many times someone will say they have been here for 45 minutes and the tix time says they were 20 minutes.”
See how you aren't thinking about as I said**OTHER SERVER'S ORDERS BEING PUT IN, WHILE the customers of the 1st and 2nd tables wait LONGER just to satisfy the 3rd table. Makes no sense. It should be as deserved. If the 3rd table was us, honestly, we should have waited in the waiting area longer and in my personal opinion, if they aren't ready for us, WTF did they seat us? I understand they don't want you to leave(rather than waiting for a table long), but making you suffer waiting when you think you get seated you should get instant service, but you don't doing it your method for sure. No matter what, you don't get service, but you get only the 3rd table as bad service. Everyone else got at least decent service. Especially, as I said before, the 2nd table had 5 people, well, that's just like having 5 people in line, it's going to take more time for that table to order things in most cases just because there's MORE PEOPLE, DUH.
Your examples are *IF* the server can greet you under a minute, which honestly I actually HATE when servers greet you so quickly you can't even look at the drink menu or think of an appetizer to discuss to get. I like at least a minute and a half greet time to at least give you a chance to look at the menu. It gives you a chance also to see if the restaurant has coke or pepsi products as well.
So, my point is, NO, your method is NOT good at all. Also, your amount of time is ***WAYYYY THE FUCK OFF, WAYYYYYYYYYYYYYYYYY OFF!!It doesn't take 2 minutes to walk to a fucking computer you dumb idiot! You are dumb to say that. As I said, efficient service would be put in non-bar drink orders after you put in the entrée orders. That way, if the customers don't order bar drinks or anything else but non-bar drinks when greeted, you won't have to waste a trip. There's no need for a ticket for something the ***SERVER** can get themselves at mostly all restaurants out there. It's rare to have a restaurant that gets the bartender to get the soft drinks or iced teas or waters.
Continued next post:
Julie Morrison
I would like you to READ Stef319 and flowwiththego. They make some GOOD POINTS you aren't thinking about at all.
When the Outback waiter took our food order, he didn't go to the computer, so by the time he took 5 people's food orders for the 2nd table, and the 3rd table's 2 orders, it was probably 15 minutes into getting the food orders from being seated, which is a VERY LONG TIME. Doing it the way I am saying to do it, our food would have been out MUCH, MUCH, MUCH FASTER, but instead during the time our waiter took 7 other people's food orders at the 2 tables, that cost us not only that amount of time, but other servers put in orders too as well as the bartender that has food orders as well.
So NO, you are ***********MORALLY WRONG AND A CUTTER**********! Your way is awful and I have 2 people that I proved to you that BACK ME UP that work in restaurants. One Stef319, is a waitress. She's done the job, so she disagrees with you.
Notice how flowwiththego says the 1st table waits extra long. That's not FAIR!! Let the 3rd table wait extra long as it should be. You are **CREATING** CAMPERS**. Your sections are LONGER SESSIONS due to **YOU** HOLDING ORDERS rather than putting them in. You'd make more money all the way around, not only more customers, but faster service to make better tips doing it the way I am saying and you know it.
In all honesty, I think you are just too *LAZY* to go back and forth, which honestly is mere **SECONDS*** to walk to the computer. It is ********NOT********* ANYWHERE 2 minutes worth. I AM NOT SURE WTH you get that from?
You cannot *SEE* **COMMON SENSE WISE** you are CREATING CAMPERS, HUH, HONESTLY? You are making people wait longer for their food, therefore, if there is a wait for a table, you are making them wait longer for a table that the next people can't be seated if they are waiting LONGER for their stuff. 2 tables would be gone doing it the way I say to do it. Doing it your way creates people to wait longer for their food and drinks.
Julie Morrison
I made a typo:
"If we waited longer to get seated, then we shouldn't wait as long for service."
I meant to say is we waited longer to get service, but were seated faster, it makes no sense. I worded this sentence wrong. Sorry.
In a way, you seem to think the way I worded that original sentence that the 3rd table gets the best service, but they should get the worst, because they were last in line waiting for at table, so they should wait the longest out of the group of 3.
Julie Morrison
"6:08p.m. Get the water and iced tea, swing by the bar, the drinks are ready so I bring those, take their food orders. Since it's 5 people it will take 4 minutes."
I forgot to add it takes 2 minutes to put these orders into the computer, so it's like 14 minutes from being greeted the 3rd table, rather than 12 minutes.
At least it's only the 3rd table that suffers and the 1st 2 tables will be making you make more money by receiving faster service and getting more customers in your section.
Honestly, I have seen at Hard Rock Cafe a waiter say "I'm in the weeds, don't seat anyone in my section right now." WHY can't you do that AVOID being triple sat? It's no fun whether it's my method or yours for the 3rd table honestly, because as I said, the 3rd table doing it the Outback waiter's and yours method they didn't order their food until around 15 minutes from being seated either. The entire difference for them is that they didn't get to get drinks, that's it. Making our 2 tables suffer for the 3rd table is stupid just for some drinks when they were 3rd. I would tell the hostess not to EVER triple seat me. If that means make the customers wait an extra 5 minutes at least, it will help, because I won't get to them ANYWAYS, doing it your way or my method, they won't get their food orders in, in any timely fashion. The only way is if you greet out of order, which then, people can notice that shit, I know I have before as well as people at the donut shop did once when I was serving drive-thru and didn't notice which party came in first, which I should have asked, but didn't and got chewed out from the lady at the booth that said they were there first. People do notice this. They *SEE* you doing wrong.
I really think it's laziness that you aren't willing to do it, because Stef319 doesn't mind. She sees how it prolongs food orders for 2 of the tables just so the 3rd table that didn't wait as long for a table will get queen or king service UNFAIRLY SO doing it your method. You honestly don't see that, huh?
Julie Morrison
When flowwiththego said:
"I can’t tell you how many times someone will say they have been here for 45 minutes and the tix time says they were 20 minutes.”"
this person made a good point, the customers have been there 45 minutes waiting for their food from ordering, but the order was put in only 20 minutes ago. The reason why so much time, ALL those servers and the bartender putting in food orders ***ALL OF THAT TIME*** the Outback waiter took to take 5 other food orders at table 2 and table 3 had to take their food orders. I don't know also if there were any questions the customers had or modifications or allergies, etc. In all honesty, you can be taking a party of 5's order 5 or more minutes honestly with people not certain what they want or changing their order or modifying things, etc.
You don't realize how much time you waste HOLDING ORDERS on your pad of paper rather than going to put them in. Stef319 made a good point of going over specials, etc. That takes **********************TIME*****************************, LIKE SOMETIMES SEVERAL MINUTES! That's time now Jane Doe server the section next to yours just put in a party of 3's food order(Let's say it's the same food as your table), now you wait longer for your food, they get theirs BEFORE YOURS. HOW THE HELL IS THAT FUCKING FAIR?
You just want to be lazy. That's what this is about. WHY NOT do the **MORALLY RIGHT THING**. Make the 3rd table suffer as it should be and as I said before, it's just drinks they wouldn't have had, their food order seems to take the same amount of time in general(if they of course order at the norm time, not counting if they were to have ordered when greeted).
Just think about what I have said how your method TAKES LONGER for 2 table's foods and drinks. How it is UNFAIR and how it still will take a long time to get the 3rd table's food order.(assuming they don't order when greeted of course, which most people in general don't).
Your method is unfair, lazy, and awful.
Julie Morrison
I see you didn't have ANYTHING to prove me wrong with. What does that tell you how WRONG you are, huh? I gave you a lot of time to respond. Your way of doing things CREATES CAMPERS and makes people waiting for a table wait longer because the customers are waiting longer for their food at 2 tables that wouldn't have been waiting NEARLY as long for their food.
From a "no" response, to me shows how you can't prove me wrong.
Melissa Finn
“You are so self entitled and narcissistic and you clearly do not understand how working in a restaurant works yet feel the need to try and "educate" servers.”
I sure do understand how *SERVERS* are supposed to be working for their tips. My tip money makes me self-entitled you STUPID IDIOT! I am PURCHASING a SERVICE to get what *********I********************** want for that service. How do I know how to prevent most problems from getting to the customer, huh? I know more than they do. You don’t realize all the managers and servers I have proven wrong on menus, it’s UNREAL!
“You ignorance to your own level of entitlement is astounding,”
HOW, when I have ******PROVEN*********** people wrong with every example, even pictures, huh?? Also, my tip makes me entitled to get what *********I*************** want for my money.
Your control is astounding that you think you should get to rule the service. The service is ruled by the ********PERSON PAYING YOUR ASS****************, NOT the server!
“I truly feel sorry for people who have to deal with your pettiness,”
It’s your *OPINION* that something is petty just as I bet there are things bother you, but don’t bother me.
“your perverse obsession for being wronged by the slightest details,”
You obviously don’t have a *HEART, NOR ANY FEELINGS* to speak of.
“your ignorance”
NO, I have no ignorance, YOU DO THOUGH! I have PROVEN people wrong, HOW am *I* the person ignorant here stupid bitch, huh???
“to others' plight and suffering”
HOW is anyone “suffering”, stupid bitch, huh? You aren’t making any sense!
“and your general disregard for others' well being.”
I care about people that care about ***ME***! The servers, do they care about my well-being always? NO, so, then WTH should I care about them always when it comes to tips, huh?
“It truly seems like going out to eat bothers you.”
No, what bothers me is uncaring, unfair, and lazy servers. Going out doesn’t “bother” me. People that aren’t treating you like a human being bother me when they want your money called a tip.
“You are *obsessed* with servers to the point you observe them working in an extremely controlling manner,”
*********WHO IS PAYING FOR THE SERVICE HERE HUH*************??? Doesn’t everybody, even *YOU* want what *YOU* want for *******YOUR HARD EARNED MONEY**********??? Well, so do I. I see NOTHING wrong with wanting to know where my hard earned money is going to.
“you time them,”
Well, of course, since I want to know WHAT KIND OF TIP they deserve, DUHHHH! You may not care about where your money goes, but *I* do! There’s nothing wrong with that and you know it.
“you look for something to be wrong rather than enjoying your experience,”
NO, I HOPE NOTHING goes wrong. You are ********************SOOOOOOOOOOOOOOOOOOO VERY WRONG about that one****************! I don’t “look” for it, it comes to me on their ******OWN MERIT********* whether it’s being lazy such as not writing down orders or request to not apologizing for mistakes, etc.
I don’t want things to go wrong. I don’t look for it. I have feelings, you don’t.
“you feel slighted by eveey single minute detail.”
Every single minute during service you are ************PAYING*************** for in the tip IDIOT, so WHY would I not feel slighted if the server does something immoral like cut in front of our turn, huh???
“This seems to stem from unfullfillment. “
NO, if I am satisfied with service I am not unfulfilled.
Continued next post:
Melissa Finn – Continued:
“No one bangs in all caps on their keyboards eveey night to set guidelines for servers”
YET, people bang on their keyboard on facebook, twitter, tumblr, etc. which I don’t have a facebook account even, so either way, they are complaining about things on the internet as well. HOW am I ******ANY FUCKING DIFFERENT THAN WHAT THEY ARE DOING, HUH STUPID BITCH HYPOCRITE************?? You are on here writing to me bitching to me, so ************LOOK AT THE MIRROR AS TO *WHO* IS THE HYPOCRITE HERE BITCH*************!
“and obsessed this much on being "wronged" “
Yeah, because I actually have *****************FEELINGS AND HEART*******************, which you don’t have obviously.
You are a MEAN BITCH! If someone cuts, they have no morals. We all have turns and have to wait our turn for things. The only time we don’t is the ER and that’s because that has to do with saving lives that they have to do it that way, so if someone has a broken arm vs. someone having a heart attack, obviously, the person having a heart attack will go in first over the person with a broken arm. *******EVERY OTHER PLACE THOUGH has TURNS.************** You go to the store, you have to wait your turn. You go to McDonald’s you have wait your turn. You go to the movie theater, you have to wait your turn.
Continued next post:
Melissa Finn – Continued:
“(look, a server at Outback who gets triple sat and proceeds to get all the drinks from his section at once instead of doing three unnecessary trips is doing his job right. “
No he is not. The table that got seated first, got greeted first, should have gotten their drinks first without a 7 minute delay. HOW is it “unnecessary” to do the *******MORALLY RIGHT THING******** TO GO BY TURNS to not punish the first and second table’s for the 3rd table’s drinks to get theirs to them faster, huh? It’s very ***************LAZY*************** to not make 3 different trips and there is no real reason to not make 3 trips. The first table was us. We were only 2 people. The 2nd table had 5 people. In a line at a grocery store, let’s say you are 1st and only have 2 items to check out. Let’s say there are 3 people in line total. What if the cashier told the 3rd person to come and check out(let’s say that person has 20 items and let’s say it’s a place like Walmart Supercenter that takes competitor’s ads so his checking out experience takes a tad bit longer even). Then the cashier tells the 2nd person to check out, that person has 10 items. Then you finally get to check out. Would you appreciate the CUTTING of YOUR TIME? At least you aren’t tipping in that situation, but even without tipping, I sure as hell bet you would have RAISED HOLY HELL telling the cashier “I WAS FIRST”, am I right? If not, most people would definitely do that and you know it. Just look at the fights on youtube on black Friday. There’s people that get TRAMPLED ON because they want to be first and starting fist fights even over they want to be first. So don’t tell me you think it’s “MORALLY” right to do the job by making the 1st table wait for their drinks so the server can take up time to take 7 other drink orders and possible appetizer orders as well as fix the glasses with ice and drink(even lemon for iced tea).
He is not doing his job right. His job was supposed to go by TURNS, since we waited for a table by turns, we should get served by turns. That’s how the rest of the world besides ER or appointments work. Even appointments go by who has an appointment first unless there is an emergency or medical delay.
A good, non-lazy, and decent human being that is fair and has morals would have(especially since we waited 3 minutes to get greeted), would have just gone to get the 2 cokes. He also would not have handed a lady hers at the 2nd table first off the tray. That’s just even more immoral.
I would like you to answer the question about the store I presented. You’d be OK with 2 people that have more items and that weren’t first to take up YOUR TIME and not say a word to the cashier about “Hey I was here first” even something like that? Don’t tell me you wouldn’t LIAR! I am so sure when you go places you let everyone cut in front of you so you can be last, right? BS! I bet you have only done what I have done at a store that if someone in the back of me had one item, sure I let them in front of me, but letting someone with 9 items and I only have 1 item, I sure wouldn’t let in front of me and you wouldn’t either. There is ZERO DIFFERENCE in this situation and the restaurant situation except that there is a tip expected unlike at a store if a cashier cuts, you can only gripe to the manager, but you can’t take their pay away for treating you like they wouldn’t want to be treated.
“You waited seven minutes instead of ten.”
NO, I waited 7 minutes from being greeted, 10 minutes from being seated.(Remember, he didn’t greet us for 3 minutes as we sat for 3 minutes without any server greeting). I should have waited total(counting the 3 minutes of waiting to get greeted) 5 minutes. It doesn’t take 2 minutes to get 2 cokes unless you have to change the syrup. So we waited DOUBLE the amount of time 5 more minutes than we had to UNFAIRLY SO!
Continued next post:
Melissa Finn – Continued:
“I can not believe you actually time it.”
Because you don’t care about WHERE your hard money goes to an uncaring asshole cutter or to a good, decent, and non-lazy human being with morals.
“And feeling so unjustly, ungodly hurt by someone getting their drink before you when you feel so strongly that you deserve to be served first because he greeted you first and took your drink order first is disturbing.”
WHY, when we were in the BUILDING BEFORE those people and got SEATED BEFORE THOSE PEOPLE YOU STUPID IDIOT! HOW is that “disturbing” to think that if we go by ************TURNS********************* when we arrive at the restaurant, that our service will go by that since the server wants a good tip so they aren’t punishing us for someone else’s turn. It’s just like the grocery store line, except there’s no tipping in that situation. It’s still DISRESPECTING SOMEONE’S TIME.
Also, handing a drink off the tray for the 2nd table was EXTREMELY DISRESPECTFUL. At the very least, HAND it off the fucking tray in the correct order. I mean that’s just MORALLY WRONG! CUTTING IS CUTTING ANY WAY YOU SLICE IT(NO PUN INTENDED)!
We deserved to be first since we *WERE* first out of the 3 tables seated and arrived in the fucking restaurant first you STUPID FUCKING UNFAIR MORON! Do you like when someone CUTS in front of you BITCH??
“No one shares this entitlement. “
YES THEY DO! Read some of these complaint letters on the internet about time waiting for their drinks.
http://www.planetfeedback.com/lone+star+steakhouse++saloon/employees/poor+service+at+lonestar/211560
“After a few minutes our waitress came to take our drink order. 1 diet cola, 1 root beer, 1 lemonade and 1 child's lemonade. 15 minutes later she returned with the drinks and took our food order.”
“After about 5 min. we gave up the rolls and went ahead eating our salads.”
“Approximately 20 min. later she returned with our salads.”
http://www.planetfeedback.com/red+lobster/blog/not+happy/301388
“My breaking point is when after 15 min with no drink”
“we asked for the check and to go meal .That turned out to be another 20 minutes !!!!!”
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=109687
“We set there for a time before she took our drink orders, she was slow giving us refills.”
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=297128
“After waiting 45 minutes to be seated it took 10 minutes for the waitress to come to the table. After waiting another 25 minutes for our food, the waitress brought 2 orders that were wrong. I took an additional 15 minutes to get replacement orders and even after that, one of them were still wrong.”
These are just a few of the ones I found on the internet. LOTS and LOTS of people DO CARE about TIME and DO *TIME* their service. You’d be surprised that MOST PEOPLE DO time their service. They want to know where their hard earned money is going.
Continued next post:
Melissa Finn – Continued:
“And the poor server at Chili's clearing dishes on her way to the back? That restaurant has a strict "full hands; full hands out" policy which means she was doing her job of time management absolutely correct. She was bringing mess back to the kitchen on her way.”
Actually incorrect at the time. At that Chili’s at the time, they had a soda station as well as the kitchen that had soft drinks at it. So she had the opportunity to go to the soda station to get our refills and NOT go to the kitchen so she wouldn’t have to do the “hands full in, hands full out” situation. This was in 2005. This Chili’s removed the extra soda station I would guess around 2011 or 2012. They had servers that just went to get our drinks before at the soda station that wasn’t in the kitchen with no dirty dishes in their hands and didn’t get fired. She had 2 options, the kitchen or the soda station. She could have went to the soda station that was next to the bathrooms(it wasn’t far from the bathrooms). She didn’t though and that’s the point. She decided to do the kitchen and make us wait. She also should have put in my order for my margarita into the computer, which there is NO “hands full in, hands full out” with Chili’s computers that are IN the dining area MORON! She delayed my margarita from getting made to buss a table and stack dirty dishes. I bet the manager would have been fine with if I would have spoken up and said “Can you please get my drinks instead of do that.” I bet she would have not done that and you know it, told the manager what I would have said. I didn’t say it, but sure did want to. So NO, you are wrong. “Hands full in, hands full out is only in the kitchen area, NOT in the soda station area.
Also, HOW is it a “POOR” server that does this LIVE with themselves? I mean, it’s DISRESPECTFUL to put OBJECTS AHEAD OF A HUMAN BEING. HOW can you say this was “NICE or CONSIDERATE” of our time and feelings, huh? Especially, there was no wait for a table in that situation in 2005. I can remember it like it was yesterday.
Continued next post:
Melissa Finn – Continued:
“You waiting two minutes is not bad service.”
We waited MUCH LONGER than 2 minutes and it *IS* bad service. She made me wait just as long as the margarita to get made to get my refill. That shouldn’t happen. Good, non-lazy, and caring servers bring out the things that they can control first. It is bad service even if it’s 2 minutes if they are putting objects ahead of human beings. When I worked at the donut shop/diner back in 1998-2002 off and on a little over 2yrs worth total, my boss PRAISED me for putting my customers first over cleaning up or restocking. I would act like my customers were kings and queens *******STOPPING IMMEDIATELY************* to serve them. Even if it was just drive-thru that 99% of the time didn’t tip me, I would give them respect not to worry about cleaning up over another human being’s time.
It’s not good service to go chit chat with a customer about personal issues making a customer wait 2 minutes for their drinks. I don’t care what you say, but that is the truth. That’s not giving good service to the customers that asked for 2 cokes so you can PLAY AROUND instead of doing physical labor.
I also went in order of people’s turns all the time and made sure I did. Once, I messed up, I was doing drive-thru during a 2p.m.-10p.m. shift, 2 sets of people walked in. 1 was a man with some kids, another was a couple. The man with kids sat at the counter closer to me and the couple was sitting at one of the 2 booths. I know I should have asked who came in first, but I just guessed, GUEST WHAT HAPPENED STUPID BITCH?? The lady at the booth said “WE WERE HERE FIRST!” So you see how I am not the only person that thinks about turns and morals??? After that, I made darn sure that whoever was first was served first. I wasn’t going to get chewed out again. I deserved it though. I should have simply asked who came in first, but stupidly just guessed at the closest person.
Continued next post:
Melissa Finn – Continued:
This is a real example of how I served at the donut shop/diner in a particular scenario as far as turns go. This lady and a man( a couple) were sitting at the counter that ordered a donut each and a coffee each. I was working the counter by myself at this time of day. After, some customers got some items to-go which were the following: Another customer, a lady came in to get some dozen of mixed donuts as well as another lady stood behind her came in right after. As I was serving the first lady with her picking her mixed dozen donuts she wanted for her box that I was grabbing, the lady sitting at the counter(part of that couple) actually has the audacity to INTERRUPT this mixed donut to-go lady's turn that I was in the MIDDLE of serving to ask me for a buttermilk donut. I told her to wait her turn. I made her wait until I served the second person waiting too, because that lady that was second was waiting in line BEFORE the lady that wanted the buttermilk donut. I did what was MORALLY RIGHT. It had to do with doing the RIGHT THING!! That would have been only like 5 seconds to have grabbed her another buttermilk donut, but I didn't, because it's CUTTING is ****************MORALLY WRONG***************. I was in the MIDDLE of taking another customer's order. It wasn't her turn yet!
So for you to tell me I don’t know how to serve, you are wrong. People have turns. This lady was eating inside, may have even tipped me more than a to-go order even possibly, but I didn’t care. I cared about treating people like HUMAN BEINGS. The lady that was getting the mixed dozen was in the middle of HER TURN and I was NOT going to go along with the rude lady be rude along with her to act like she was a queen that gets to have her stuff first when she was just like she was 3rd in line. I made her wait as I said. It’s a PRINCIPLE THING! I believe in always doing the right thing when I served food to the public, I expect others to follow me lead and do the *EXACT SAME* if they want a good tip. Why should I tip someone well to CUT? It’s rude to cut. It’s disrespectful. That lady should have asked for her donut earlier and if she wanted another, she should have at least let me finish the 2 people that were standing there before getting my attention. Even more so the first lady with her mixed dozen. It bothers me to this day that old lady thought was the only customer in the place that she was a queen that I should have stopped for her someone else’s turn and time to get what she wanted. I NEVER did that. I always treated people with RESPECT. If a person in drive-thru was first, I served them and then served my customer that just walked in.
It’s not like I served not like I am preaching. I am wanting servers to do as I served. I was thoughtful and nice, why can’t they be? What’s wrong with wanting someone to have morals and a heart if they expect payment by law I don’t have to pay them, huh?
“You ranting about it is horrific).”
HOW, because I have feelings and you don’t bitch, huh?
Continued next post:
Melissa Finn – Continued:
“How do you deal with day to day problema? Do these things stress you out that much? Do you really sit there and time people?”
Yes I do. For example, at a red light, if I see that they are digging through their car for something, I honk at them. WHY? Because they are being UNCARING about everyone else’s time behind them(me and the rest of the people). It’s MEAN and UNCARING to not pay attention. If you need to look for something, do it when you park or at the very beginning of a red light assuming you know the red light is long.
Also, the people that wait for a parking space bothers me too. It’s one thing if the person is backing out, it’s quite another if the person is putting away their groceries. WHY should they take up someone else’s life’s time because they want that spot? Also, why do these people think they “OWN” the spot, because they waited for it when a parking lot has zero ownership when the space hasn’t been paid for as far as customers go.
So yeah, other things bother me. That’s just a couple of things.
“ I am just aghast at your childish and self loathing behavior. “
My behavior is none of those things and you know it.
“There is something deeply, and concerning ly wrong with you.”
NO, there’s something deeply wrong with you since you have no feelings and don’t know that we ALL have *TURNS* in this world except for ER.
“Please stop harassing people like this”
HOW am I “harassing” people when they lie, huh? I am not lying. They are the fucking liars.
“ and get psychiatric help.”
I don’t need psychiatric help, YOU DO since you have no feelings or heart to speak of.
“ You have a serious compulsive disorder, that's extremely obvious by the fact you time people, clock their movements, feel slighted by the tiniest details that disagree with your personal view and unwarranted desire for what *you* personally think is great service.”
Why are we tipping if we aren’t KNOWING what we are **********RECEIVING************** for our money, huh??? WHY are we tipping? What’s the point of it if you don’t know WTH you are receiving moron, huh??
I am paying for what I know. I am not going to just give money to someone that I don’t know deserves it or not. HOW is that going to improve service, huh? It won’t.
Most people think it’s great service to not have things go wrong in their service. I don’t know ONE FUCKING PERSON ON THIS EARTH that wants things to go wrong in their service on purpose unless they want something free. That would be an excuse for a cheapskate to get a free meal if something went wrong. I am not that person. I would rather not have the problems and not have the free meal. It’s not worth the money savings.
“No one is as piss ed as you are about these things.”
Yes they are. Did you read my examples? There’s plenty more. Read my3cents.com, planetfeedback.com, etc.
“People respond because you upset them with how demeaning and dehumanizing you are”
I am NONE of those things.
“ attack servers.”
I attack servers through internet because they LIE! Most of the issues are caused by the server.
“Micro managing people in a job you clearly have not had,”
As I said before, I have served the public, just on a much smaller level than a server. Also, I have EVERY right to micro manage them since they want my money at the end called a tip MORON! I want to know WTH I am PAYING for. HOW IS THAT SOOO FUCKING HORRIBLE YOU STUPID IGNORANT BITCH?? Anyone that pays for service and doesn’t watch their server is a COMPLETE MORON when it comes to money. They obviously aren’t a smart shopper.
“you make it so obvious you have no idea how serving and tipping works”
I know how to serve and how tipping works. Hell, I have even PROVEN I know how to servers, even managers even. I also very much know how tipping works.
Continued next post:
Melissa Finn – Continued:
“that no one could ever believe your claim to have been a server”
Then how come there have been MANY of servers over the years that gave me TOP NOTCH SERVICE 25%-30% and above service, huh stupid bitch?
“and your lack of any form of empathy is sad.”
Tell me how is it sad to feel bad for someone that could care less about me, huh? I mean if they don’t care about me, WTH should I care about their tip as much or at all depending on how bad the service is? I with have some empathy when they show some towards me. EQUALNESS is how service should ALWAYS BE! There should NEVER be a good tip for someone that treated you like shit. If you do give a good tip, all you are doing is reinforcing that behavior to continue. Ever took psychology (positive and negative reinforcement), just like when a kid gets punished or an adult goes to jail.
“I feel sorry for you.”
WHY?
“Obviously you have disposable income if you can go out to eat as much as you do.”
NO, we just have 2 jobs and we are paying on a loan still just like most people have.
“Use it to better your life because your controlling”
Controlling is because I am ***********PAYING************************ the server, so shouldn’t I get what ****************I*************** want for *****************MY FUCKING HARD EARNED MONEY*************, HUH BITCH?? YOU ARE CONTROLLING telling me I have to wait for you to cut in front of my turn 7 times(7 drink orders) and think it’s nice to make dirty dishes priority over another human being.
“and cumpulsive behavior is clearly inhibiting you from actually sitting back, relaxing and enjoying a dinner instead of clocking your servers' every move.”
HOW can I enjoy it if I see them CUTTING? That HURTS my feelings SO BADLY. I NEVER PURPOSELY CUT in front of someone’s turn when I worked at the donut shop/diner. I ALWAYS went in the order in which people came in(except as I said for that time I messed up).
How can I enjoy my dining experience if I am waiting for my food and drinks longer because the server KEEPS CUTTING in front of our turn? That sucks. That’s not going to make me happy.
It has nothing to do with compulsive behavior.
Continued next post:
Melissa Finn – Continued:
We have some vacation days to burn, so just yesterday, a waitress decides to be lazy to not write down my condiments, just the food order. My husband decides just that he wants to just share an appetizer(he didn’t want that much food). I ordered an entrée as well. She gets the opened faced sandwich wrong(this is on french bread so you can clearly see that there was tomatoes and pickles on it when I ordered lettuce and tartar sauce only. I even said “no” when she asked if I wanted it dressed. I also ordered 5 tartar sauces and 1 side of ranch. The bitch brings out the food as I said with the sandwich wrong, now she did apologize for that, but missing side of ranch and only 3 of the 5 tartar sauces. So she made 5 DUH errors one ONE plate of food at 11a.m. in the morning on a Thursday. There’s NO FUCKING WAY she compared her written order to the food and she didn’t write down the condiments. So she had no way to verify that if it was right. She got the appetizer order right and the drinks, but that’s it. She showed and PROVED she could have cared LESS about my food being right, so WHY THE FUCKING HELL should I give ONE IOTA about her? If she had only messed up one thing like a side of ranch, sure that could be a real mistake, but 5 EXTREMELY OBVIOUS mistakes that I saw when she put the plate in front of me the sandwich was wrong(then a little while later since she left too quickly to tell her about the condiments were missing, she didn’t apologize for those, but I still said “thank you” though. She was mean. A nice, caring, and non-lazy server would have compared her written order(would have written every detail down) with the food for any missing or obviously wrong things with the food *******BEFORE*********** leaving the kitchen. That’s what a **********CARING************** person would do. They wouldn’t waste customer’s time bringing them things that are obviously incorrect. I mean if it were a real mistake, I’d say as I said, if she had just forgotten one thing, but 5, NO FUCKING WAY did she verify SHIT! That’s UNCARING and UNFEELING of a human being. HOW do you expect me to have “EMPATHY” for people like that that don’t give a fucking shit about my feelings or time, huh??? She also should have apologized for the condiments as well. I even told her at the end(I had the ranch with the appetizer to use during my dining experience) when I asked for my box that I had ordered a side of ranch with my entrée originally. NO SORRY to speak of once again. I gave her 2 chances, the 1st time after she got the sandwich mistakes fixed that I told her about the missing 2 tartar sauces and no sorry for that. Then the ranch no sorry. I am not going to tip someone that brought me 5 DUH mistakes due to PURE NON-CARING LAZINESS being that it wasn’t busy there was TRULY NO EXCUSE for crappy service like this, NONE! Especially, it’s ONE FUCKING plate of food and she can’t get that right, that’s fucking pathetic. I know how to be server and you know it. Hell, even with that example, I proved it. A good server would verify WTH they are bringing you for anything that doesn’t appear right BEFORE they bring it to you. They don’t just bring you anything and not care. That’s not good service. She just didn’t give a shit. So I treated her the way she treated me. When she WORKS for her money, she can have it. Ruining my outing on PURPOSE because she didn’t “FEEL” like comparing her written order to the food and not writing down “1 R””5 T”, why should I have any empathy for an uncaring asshole like that, huh? She didn’t even act like I was at a McDonald’s even. We have been to this restaurant before on weekends a number of times and 99.9% of the time have had excellent service giving the waitress 25% in most cases even. So my point is, no one went by some non-tipper kind of thing, because we never have stiffed here before yesterday.
Continued next post:
Melissa Finn – Continued:
Of course, we have been to this restaurant probably less than 10 times, but still, none of those times did we ever leave a horrible tip or stiff. This waitress didn’t have “empathy” for her customer. While she said “so sorry” about the pickles and tomatoes, she didn’t about the condiments, which is VERY MEAN. There’s NO REASON not to apologize for those since she didn’t take ANY FUCKING *****************EFFORT**************************** to get those right from the get go the uncaring bitch! She ruined my day some. I thought about it for some time after I left how mean and uncaring servers that are like that.
“That makes no sense.”
To CARE about WHERE YOUR HARD EARNED MONEY IS GOING MAKES NO SENSE TO YOU, WTH??? You don’t make any sense. There’s isn’t one person on this Earth that wouldn’t want what they want for their money they earn, even you.
“no one times their servers cumpulsively and takes notes and complains insessantly to their spouse about it every time the go out to eat. “
As I said, get reading the complaint sites I told you about. Also, do you realize how many servers BITCH about customers on blogs? There’s no difference in that than what I do, it’s just the other way around is all.
“The majority of people go out to dine because they want to enjoy their night with someone and enjoy a restaraurant”
I go to enjoy the food and be out with whoever I am with. I can’t not let it bother me when servers are mean to me. Cutting is not nice and it is VERY DISRESPECTFUL to our time and feelings.
“not pretend they're giving Michelin stars to Chili's servers based on how fast their soda gets to them and in what order their server delivers things to every table.”
HOW do people base their tip? Just look at the complaint sites of all the time complaints. People do time their waits. Especially greet times. That’s a HUGE one I saw a bunch of complaints about. That has to do with how fast a soft drink gets to you if your server doesn’t greet you for 10 minutes and then goes to 2 other tables, so you wait 15-20 minutes for fucking 2 cokes.
“People are okay with your bad tipping.”
What bad tipping if the service is good? We don’t tip poorly if the service is good. Just a few weeks ago, my idea even, we tipped $9 on a $34 and something cent check. Another time not too long ago, $10 on a $39 and something cent check as well. The servers know we will pay them ***IF***** they do what ****WE*** WANT and ***CARE***** about us.
“Because they don't want to wait on you. “No one does.”
We have had LOTS of servers over the years we have requested and they loved it, because they KNEW we’d pay them. I gave 3 servers $20 each for Christmas bonuses along with their 25% or more tips we gave them.
If they don’t want to wait on me, it’s because they are LAZY.
“Please please please seek help.”
You need help, NOT ME, YOU!!
Melissa Finn
One more thing.
Do you understand if the server doesn't care about me like the one we had yesterday that got 5 things obviously wrong with the food, that WHY should I care about they only make $2.13/hr? Why should I care? They weren't caring or nice to me. A caring human being would have noticed all of these problems BEFORE they brought it out to have at least tried and would have written the condiments part down as well.
Why should I have empathy for someone that is treating me like they don't give a damn?
I will treat them the FUCKING EXACT WAY just like I would expect the server to do if they gave me wonderful service and I would have stiffed them, I wouldn't expect someone to care about me, same thing.
Melissa Finn
Isn't it funny how you NEVER came back to prove me wrong, because you know I PROVED YOU THE HELL WRONG and you know it!
KB Wright
"what an insane idiot you are!"
**HOW** am I an idiot or insane? You are an idiot and insane. FUCK YOU ASSHOLE BITCH!
"spewing your filth on his blog."
HOW is it the "GOD'S HONEST TRUTH" "FILTH", huh??? You cannot disprove ONE FUCKING thing I have said and you know it. I even have people that agree with me and you know it.
"completely self centered assholes."
HOW am I "self-centered asshole" if I tip 25%-30% and upwards for wonderful service, huh? That's not self-centered or being an asshole. How am I the asshole if I STILL THANK the server when they DO NOT say they are sorry for their fucking mistakes, huh BITCH??? That's *THEM* being the assholes, NOT ME! I am MUCH NICER THAN THEY WILL *********EVER************* be. A good example, servers that give sides of bbq sauce cold, now WHAT *MORON* would serve a container that you can *FEEL* is cold from the refrigerator knowing *YOU* wouldn't eat cold bbq sauce on ribs YOUR FUCKING SELF?? Yet, have had DINGY ASS UNFEELING, UNCARING servers do this shit to me. THEY are the self-centered assholes, NOT ME! I am VERY NICE and you know it.
"I was curious if something happened in your life to make you so bitter and unjustified in your angry rants?"
NO, just bad service. It's not unjustified and you know it. It's VERY JUSTIFIED!
"I can only imagine you were dumped one too many times after your dates found your blog, or sat with you at a restaurant on a date."
NO, I NEVER had this since I hardly ever ate out before I met my husband in late 2000, so NO, I didn't get that from ANY of the dates I had. If anything, one date thought I was cool to bring a coupon if anything.
"In fact, I might even guess that they left in the middle of the date because of how you treated the wait staff."
With MUCH MORE NICENESS than THEY HAVE ALWAYS BEEN TO ME, I **************GUARANTEE YOU that I could record if I was legal(which it's not), but if I could record what happens, you'd see how MEAN servers are that they don't apologize most of the times for their fuck ups, they blame someone else or something else, etc. They are MEAN, SELFISH PEOPLE. 4 servers have REFUSED to fix a wrong overcharge price even said that the newer menus weren't out yet the SELFISH ASSHOLES as if we have to BOW DOWN to THEIR MONEY like it's not *EQUAL* to ours or something. They think their money is better than ours or something. That's their attitude anyway.
I had one waitress at Denny's say when all I did was say nicely that the price of the sandwich was $9.29 instead of $9.49 like I was charged(I didn't add anything to make it a more expensive sandwich). This is I QUOTE what the bitch waitress said "I DON'T DO PRICES!" That's right, well I didn't do her prices either by not tipping the SELFISH, LAZY BITCH that couldn't have *TRIED* to catch this *WELL BEFORE* handing it to us wrong.
WHY do you feel servers are all nice? They are MOSTLY ASSHOLES in general just looking out for that tip, that's it. They don't care about the customer and that's just horrible.
You act like all servers are nice. They aren't. Why when most forget my condiments when I nicely tell them about it OR they remember as they bring the food "Oh yeah you ordered some ranch", that they don't say they are sorry, huh? They could be nice. I have even APOLOGIZED for my heavily modified orders and what do they do, BE MEAN BACK! They aren't nice people for the most part. Most are too lazy and selfish to CONSIDER someone else's feelings, money, or time. You know that's the GOD'S TRUTH! Just be HONEST FOR ONCE!
Michele Gordon
"Third there are times when it's just me taking tables, so greeting and taking drink orders for all of them and checking on whatever other tables are there is a requirement. That's what normal people call consolidation."
Here's a former waitress at a Red Lobster that COMPLETELY DISAGREES with you on this, READ AND WEEP:
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=4
Stef319 is speaking to MT and PROVING THIS PERSON WRONG:
"MT said: "Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you'd waste checking plates and menu prices. It would take you forever to get anything done."
Stef 319 said: "In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold. The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service. There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this. The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen. I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in. August 5, 2011 at 12:05 PM"
Notice how she says "THE CLOCK BEGINS TO TICK", YOU UNCARING CUTTER BITCH, HUH?
When you take drink orders and food orders from all, you are making the 1st table wait at times I have had 10 minutes to wait for 2 soft drinks before because of being the 1st triple sat. Why not make ALL tables happy instead of just the 3rd one? The second table is waiting longer too for the table. You do realize that, right?
Checking on the other tables is a requirement that doesn’t have to be done by CUTTING TURNS and should be done when it IS THEIR ACTUAL TURN so you don’t make people wait longer for things that aren’t supposed to be and giving faster service UNFAIRLY to that ONE table!
"You are the type of person I dread to serve on."
WHY, because you are LAZY and UNCARING, huh? Because you are UNFAIR, huh? I dread servers like you that want to CUT TURNS so I wait the VERY LONGEST when I asked FIRST for something. There's no reason to make me wait 5 minutes so you can check on 2 other tables for my table's 2 refills for example. A good, caring server does like a lot of servers and just goes in the ORDER in which REQUEST CAME IN.
Consolidating steps doesn't always give the best service to all, just to ONE table. So your analogy "so I can either have two upset tables or none", well you will have 2 tables upset out of 3 tables triple sat, so WHY do it? Why not just go in order?
Did you actually **READ** my Outback story? We were made to wait A LOT LONGER for our food and drinks, then the waiter even had the gall to take one of the drinks off the tray and give it to the 2nd table first. We should have stiffed his ass instead of 15%. Cutting is cutting.
Continued next post:
Michele Gordon – Continued:
I sure the hell would since I know MUCH MORE than MOST SERVERS DO as to why I keep having to correct them on the menus and how to do the job. Read my other blogs:
http://howtobeagoodserver.blogspot.com/
So it's OK if I go up to you WHILE YOU ARE AT ANOTHER TABLE TAKING FOOD ORDERS to ask for some refills that you will just say to the table "Sorry, but this lady needs some refills at the other table, I'll be right back."??
OF COURSE YOU WOULDN'T and you know it. You'd tell me to wait my turn, RIGHT? So WHY it's OK for YOU to cut turns, but NOT FOR US, HUH UNCARING, UNFAIR BITCH??
So you can cut, but we can't. WHAT A DOUBLE STANDARD, VERY HYPOCRITICAL! VERY UNFAIR! If you wait in line to be seated in order, you should be served in order. That's the MORALLY RIGHT THING TO DO.
At McDonald's, do you see the cashier taking the 2nd person's order first and ignoring the first customer? NO, you don't. At the grocery store, do you see the cashier taking the 2nd customer's order in line before you first? NO, you don't. So WHY EVERYWHERE ELSE except ER it's ACCEPTABLE to NOT consolidate turns, but you think it's morally right, huh? It's not, STEF319 is right that the TIME actually ticks and most of your tables wait the longest by doing things your way.
Here's more proof of why the server is at fault for long waits for food:
http://forums.sherdog.com/threads/tipping.2337603/page-15
flowwiththego said: "Springs does make some good points. In my experience, at least half the time if not more it is the servers fault when food takes too long. for example, I hate when the servers hold their tix and put in 4 (or even three) at once. They are not allowed to do that. So the first table has to wait extra long and other servers got tix in also. I can't tell you how many times someone will say they have been here for 45 minutes and the tix time says they were 20 minutes."
http://forums.sherdog.com/threads/tipping.2337603/page-26
flowwiththego said:"yesterday we had five tables come in literally at once. No other ticket on the board at the time. Two three tops and three two tops. The two waitresses alternate tables when their is only two of them. Now the one waitress is the only one who consistently asks us where her food is and that her table is getting mad. Well, guess what I observed her doing? She put three orders in at once. She got the first table then went to the next table and after that went to the next table. I was nice but explained that what she was doing was against company policy. I explained that her first table had to wait and that the other server got her tix in before her even though her first table was there before everyone else. I also told her that at least 75% of the time it is the servers fault when an order takes too long.I also told her that we know now why she is the only server who has customers getting mad because their food took too long on a consistent basis.I told her if she needed to save time to get faster on the pos system."
Do you see how flowwiththego makes his point? He is saying that the food times had HUGE DELAYS and there was ONLY ONE table that got theirs ahead of everyone else's. Do you see how STUPID you sound doing it by consolidation with turns, huh? Consolidate table request, NOT PARTY TURNS. Getting everything for one table is good consolidation and makes sense. Doing what you are doing doesn't.
What I am saying is the GOD'S HONEST TRUTH! STOP LYING that you think you are saving most people time when you TRULY REALLY AREN'T!
Continued next post:
Michele Gordon – Continued:
"A dollar says you would not make it for a week or even out of training."
http://priceovercharges.blogspot.com/
http://restaurantservicepetpeeves.blogspot.com/
I bet you don't check any prices for overcharges, do you? You don't care about anyone but your selfish self is why.
Do you like being cut in front of your turn? If you say you don't, so doesn't ANYONE ELSE in the world asshole!!
"Lastly other tables do not fucking care about your wants or needs"
I actually would in that I have noticed a number of times when I or we were supposed to be after another table's turn and were before because the server wanted to cut turns. So yeah, I do feel bad for those people that get cut in front of unlike you. Whenever I am standing at a bar or counter and the bartender or counter person tried to say "May I help you", I always correct them if someone else was before me to say they were before me. I am not like the likes of your ass. I am FAIR, you aren't!
Michele Gordon
"A dollar says you would not make it for a week or even out of training."
WHY have I had SOOOO MANY experiences where I knew the menu BETTER than the servers that I had to train the servers the menus, huh?
This is a story of when I knew MORE than a server and I have PLENTY of other stories to tell you, but I will start with this one:
I recently had to show WHERE on the menu something was to a MORONIC, LAZY, and UNCARING SERVER! I mean WHY should I have point out that there are TWO places on the menu to order tortillas and then he asked if it was more expensive, so I had to prove that to him to that it wasn't? Talk about an IDIOT!
http://www.elpasomex.com/menu/
>Extras
Sour Cream. . . . . . . . . . . . . . . . . . . . . . . . . . .$1.00
Pico de Gallo. . . . . . . . . . . . . . . . . . . . . . . . . .$1.50
Jalapeno . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$1.00
Four Flour Tortillas . . . . . . . . . . . . . . . . . . . .$1.75>
I ordered 4 flour tortillas additional ones for the fajitas.
They also have this item offered in another section on the menu:
>A La Carte
1. Enchilada. . . . . . . . . . . . . . . . . . . . . . .$2.99
Your choice - Beef, Chicken or Cheese
2. Chile Con Carne . . . . . . . . . . . . . . . . .$3.25
Mexican Style
3. Chile Relleno. . . . . . . . . . . . . . . . . . . . $3.50
(pronounced CHEE-lay Ray-YAY-no)
4. Order of Tortillas. . . . . . . . . . . . . . . . . $1.25
Three per order / Flour, Corn or Wheat >
Now why did *********I***** know this and the waiter I LITERALLY *********HAD TO SHOW HIM*********** on the menu? You know, because MOST SERVERS ARE LAZY AND UNCARING PEOPLE! What happened was when I said I wanted 4 tortillas, he said “It’s 3”, I was like “HUH”? Then I showed him and told him very nicely and said “There are 2 areas on the menu where you can order tortillas. I am not ordering a la carte, I am ordering in the extras.” I even ordered pico de gallo that is in the **SAME AREA*** even that’s how DUMB DITSY IDIOT he was. Then when I showed him, he asked “IS IT THE SAME PRICE?” FOR REAL, THE LAZY JERK ASKED THAT I PROVE TO HIM THAT IT WAS MORE MONEY TO GET THE 4 THAN THE 3.
It’s PATHETIC ********I KNOW MORE THAN THE SERVERS********** THAT WORK THERE! You don’t agree?
So HOW can you say that it's ME, huh? I ordered "I would like add 4 extra tortillas to the steak fajitas." That's how I ordered.
I didn't do anything wrong. I simply ordered from the menu and HE *****************ARGUED******************* with me telling me "It's 3" as if I couldn't get it and then as I said I had to prove yes it's more money if I get 4 than 3. That wasn't nice. Then he was so lazy later on, he brought out our food, forgetting the 3 tortillas that CAME with the item according to the menu, because he didn't COMPARE THE MENU to what he was serving. Then when my husband asked for some more refills, he came back with a coke and asked "Did you order coke or dr. pepper", because he didn't ********WRITE THE DRINK ORDERS DOWN SO HE DID NOT KNOW WHICH DRINK I ORDERED****. THEN, I told him "THANK YOU" when he brought them, then *******NO SORRY CAME OUT OF HIS MEAN MOUTH. Then when I gave him the coupon, he said that it was for dinner, then he remembered we both ordered **DINNER ITEMS**, NOT LUNCH SPECIAL ITEMS. He was a JERK all the way around, mean, uncaring, lazy, unthoughtful, etc.
Continued next post:
Michele Gordon - Continued:
It is MEAN to to ARGUE with a customer and then not to apologize when the customer proves you wrong first off. NO SORRY came out of his mouth and I NICELY told him about the issue. I wasn't mean. I just was caught off guard. I did also tell him that I had went to another location and had NO PROBLEMS getting the 4 tortillas at all. I did tell him that. Well, the manager on duty fully agreed that if I wanted 6 or 8 extra tortillas I could order as many as I wanted and that it was ridiculous for him to say that. She also agreed and told me how her workers were lazy that they didn't want to do work and that's what kind of problem she was having telling me an example of "If you have some trees and you tell them to cut just the orange leaves, they won't do that or do very little." She was also saying when you tell them to lift the chairs to mop at the end of the night, they will not want to do that too. SHE told me this HERSELF. The biggest thing is that the guy ARGUED with me. THAT HURTS my feelings *********STILL**************. It hurts that he was mean to me and purposely delayed our orders because he was too lazy:
1. Didn't write down the drink orders
2. Argued with me
3. Made me prove that the price was more for 4 instead of 3
4. Had to show him on the menu to prove him wrong.
5. Didn't compare the menu to what he was serving, because the fajitas COME with 3 tortillas automatically.
He was VERY UNCARING to not apologize for ANY MISTAKES he made, NOT proving him wrong, not forgetting the tortillas from the kitchen, not apologizing for the coke instead of dr. pepper mistake, and then not apologizing for almost not accusing me of giving him the wrong coupon(the lunch one that he thought we were going to give him).
As you can CLEARLY SEE I would be VERY GOOD at serving considering you learn the menu by comparing the menu to the computer screen when you ring it up and take an order. THAT'S HOW you serve.
Read my livejournal blog on how to take a person's order:
http://springs1.livejournal.com/607.html
I know how to take a person's order, THESE IDIOTS LIKE THIS DON'T!
Michele Gordon
"A dollar says you would not make it for a week or even out of training."
I know how to serve MUCH MORE than most servers do. Here's another story:
This was at the TIME the menu description as this was MANY years ago:
I had a waitress at On the Border mexican restaurant say "I don't know why the cooks plated 2 sides of beans." What happened was I ordered a side of bbq sauce, so she actually also overcharged our bill for a side of black beans. She told me she thought "BB" was bbq sauce. Well, this was our VERY FIRST VISIT, yet WE KNEW THE MENU BETTER THAN SHE DID. The item my husband ordered came with the usual thing most mexican entrees come with which was rice and beans. My husband didn't change his side dishes any. The thing is, it's VERY DINGY to blame the cooks for this since *SHE* brought our food to our table. Even if another server would have, it sure wasn't the cook's fault. They didn't leave the kitchen without the beans and an extra side of black beans. Dingy waitress. It's like most servers are DUMB as rocks like this. Sure there are some that are good, hard workers, but most don't give a sh## about anything about the customer. Their only concern is the tip. I understand that's the entire point of the job, but in order to get that tip, you have to *CARE* about WTH you are doing. You can't just be like "I don't know WTH I am serving to my customers" attitude. I also had my chimichanga with shredded beef, which she couldn't have seen so that was most likely the kitchen staff's fault assuming she put in the order correctly for that, but when I had told her about it she asked "Does it come with ground beef", which I luckily kept a menu at my table, so I was able to PROVE to her where it had it. That's how LAZY and UNCARING servers are today. These servers are beneath us customers, because they are TOO STUPID AND LAZY AS WELL AS VERY DINGY to KNOW WHAT THE HELL THEY ARE SERVING YOU EVEN! I shouldn't have had to shown her on the menu if it came with ground beef or not.
https://www.ontheborder.com
"CLASSIC CHIMICHANGA choice of chile con carne, sour cream sauce, green chile sauce,
creamy queso or ranchero sauce seasoned ground beef or chicken tinga"
It's pretty bad since that was my first visit and I knew more than her. It was extremely slow that day even.
So yeah, you can say what you want, but most servers are TOO STUPID to do this job. I shouldn't have more knowledge than you do. You are there MORE TIME than I am in most cases, unless you are a new server and never dined there before. I don't get this otherwise?
I have PLENTY more stories to tell you.
Michele Gordon
"A dollar says you would not make it for a week or even out of training."
Here’s an example of a stiff. I have plenty more to share:
This restaurant below has closed down since, not surprised.
My husband and I had gone to try a certain Mexican restaurant for OUR FIRST TIME and ONLY TIME. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
This was from the internet menu(this happened a number of years ago) and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu for this appetizer even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchanga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
Continued next post:
Michele Gordon - Continued:
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichanga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichanga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichanga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
Most servers HONESTLY are like HER, didn't compare the food, the order, and the check to what she was serving us. I knew more about the menu and pricing than she did, which she worked there, NOT ME. I wouldn't have had to be trained to know DUH if I didn't know the menu very well to compare it to what I was ringing up, like DUH, no training needed to know this.
The main issue is this: *******SHE PUT ZERO EFFORT INTO THE JOB TO GET ANYTHING RIGHT TO US*************! THAT IS LAZY AND VERY UNCARING! They don't care about pleasing customers in most instances, they just feel they deserve 20% or 15% for serving you, that's it. They don't feel they have to *******WORK******* for their money.
We have been through a NUMBER of servers JUST LIKE THIS over the years, you'd be surprised at how lazy and dumb these servers seem. She seems dumb because *I* KNEW MORE THAN SHE DID about everything she gave us just about. THAT MAKES ZERO SENSE. All she had to do was compare the menu to what she was giving us along with her written order. To not even have an option on the menu and ringing something up the customer didn't even say is just really WEIRD. I NEVER would order grilled chicken at a Mexican restaurant, because it's too dry in my opinion. I always order shredded chicken. She made us not enjoy our food because of her laziness and lack of *****EFFORT***** on the job.
Tell me I don't know how to serve you STUPID BITCH!! Go ahead, I dare you IDIOT! I have more stories as well, but I will stop for now.
Michele Gordon
One more story, I couldn't resist:
This below happened a number of years ago(2012) at a Fox and Hound :
This is the menu item I ordered(from the menu description) adding bbq chicken to it as it says for an extra $1.50 added to the 6.99:
“Classic Potato Skins
Our classic potato skins are topped with melted Cheddar and Monterey Jack cheeses, bacon bits and green onions. Served with a side of sour cream. 6.99 Add Bbq chicken 1.50”
The rest I wrote to corporate:
“I ordered just like this “I would like the classic potato skins adding bbq chicken to it which I would like cheddar and cheddar(No Monterey Jack Cheese) Cheddar instead of Monterey Jack Cheese.” “I don’t want the green onions and I DO want the bacon bits.” “I’d like to add a side of ranch and a side of bbq sauce. “ When she was taking down my order, she said “So no chives” which I replied “correct.” I don’t understand why servers put their own spin on what you said? She didn’t even LISTEN to what I said, which at the time, I thought she did. I even said I wanted the bacon, that’s how much she was just not paying attention that I even repeated the menu description to her about the bacon part which I didn’t have to and still she got it wrong. She brings out the potato skins without the bbq sauce on top that I did order(in the description on the menu when I said I wanted to ADD bbq chicken), hence the word “BBQ” and didn’t say I didn’t want the bbq sauce on the potato skins in any way, shape, or form nor did I say without the bacon bits the menu states it comes with. She comes back to tell me that the when I added bbq chicken, it doesn’t come with bacon. So I tell her “Yes it does on the menu.” She even asked after I said that “Does it come with bacon even?” I couldn’t believe a server asked that. I don’t work here, but I know more than you about the food on the menu, something is wrong with that. No server should admit not knowing the menu in front of the customer. That appears bad and makes the server appear lazy that she didn’t take any effort into comparing the menu to what she was ringing up and bringing out(you can see bacon) on the parts that don’t have bbq sauce on it and since she originally brought out the potato skins without bbq sauce on them, she could have easily noticed that there was no bacon bits. A customer shouldn’t have to show and prove to a server that something comes with something on the menu that’s in print already. I actually showed and PROVED to her on the menu that it indeed DOES come with it. After, she came back with the mistake not fixed and said she “read it”, but that it doesn’t come with bacon. She refused to fix it when I proved to her it does. That’s not *EVER* acceptable since she wants our money to intentionally know you are stealing from the customer by intentionally overcharging them. That’s not OK, that’s THEFT!”
Do you see how *******DITSY*********** AND STUPID THESE SERVERS ARE? I mean WOW, HOW DUMB CAN YOU BE TO WORK AT A RESTAURANT AND NOT ************KNOW*********************WTH YOU ARE SERVING?? DUMB AS ROCKS!
You know I'd be a good server. Just be HONEST HERE of how I keep KNOWING MORE THAN THEY DO, even MANAGERS, it's PATHETIC, REALLY IS! It's also very sad and VERY RIDICULOUS too.
Post a Comment
<< Home